Reviews

Review Details

• Review fromRichard T

  Date: 14/08/2025

  1 star
  As a host for more than 5 years with upto 5 different RVs listed and 2 currently, I can say Rvezy is by far the worst option to use, when opperating a business. Outdoorsy, ******, ****, have fair dispute resolutions that use common sense. As a host needing to take time stamped photos of every nook and cranny, every utensil, every chair, every knife, every linen, for every departure, is just rediculous. Our RV is posted with amenities, we are trustworthy people and have proven this as hosts on the platform for 5 years. We had a renter, leave throwup all over our RV for us to clean, and steel all of our cutlery, kitchen ware, and bathing towels provided at departure. Rvezy would not let us charge a very fair amount from the damage deposit, because we didnt have time stamped photos of these specific items at the time of departure. These items were used successfully by all other guests which was easlily documented by statement, and we provide them, because we want our guests to have amazing experiences. They suggested that we should not provide anything for our guests, just a shell. Im sorry but thats not a business, I can be part of. There customer service hours are so subpar compared to every other booking site for hosts. They have less than 50% of the calender week available for customer service. Outdoorsy on the other hand is exceptional. Weve never had an issue. We will be moving away from Rvezy as hosts once the final bookings we have are completed.

• Review fromMargaret S

  Date: 14/08/2025

  1 star
  I have been trying to get a PARTIAL or FULL refund from RVezy. The owner of the ** denied my request Sunday August *******- The ** was FILTHY and we had to spend 3 Hours cleaning it before we could use it. We emptied out ALL of his stuff that was in the cabinets except for one cabinet we didn't use. RVezy told me in an email that the maximum I could get back is half of what we paid for- I think that is TERRIBLE customer service- they don't back customers up at all... I will NEVER USE THIS COMPANY AGAIN and can't believe with the bad reviews I read on BBB that they are still in business.When we reserved the **, I checked out the owners reviews and they were all good- there is NO way that this owner should be renting out his **...We cleaned it so good and when we returned it we cleaned it out again, and gave the owner back everything we took out.If I could add pictures I would..DO NOT RENT FROM RVEZY

• Review fromViktor K

  Date: 03/08/2025

  1 star
  RVEZY is not trying to help resolve anything and is asking to make a picture of every step you take. From my experience: I rented a motorhome and it was available @ 2 PM instead of 9 AM, which we agreed on the day before. Also, the owner changed the pick up location to ******* instead of Daysland as supposed to be inthe description without consulting me. There were no sheets, blankets or pillows on board and RVEZY asked me to prove it (strange). Some other issues were not resolved. I'm not sure how BBB rated it A+ when they have no single 5 starts review.

• Review fromJames N

  Date: 03/06/2025

  1 star
  In February I went through RVezy to rent a trailer for the period 19 - 25 June 2025 in ********Subsequently, our son told us he and his family were going to come to ******* for their vacation during the same period.I went to the RVezy site and it indicated a FULL REFUND minus a service fee would be offered if I cancelled 30 days or greater from the booking date. I cancelled almost 2 full months before my rental date and RVezy determined my refund would be only 33% of the total cost! I have never in my 60 years had a service fee of 66% charged for cancelling a reservation so far in advance!So to anyone wishing to use RVezy, beware of this scam. The ******************** is only allowed to charge a maximum of 20% according to the Canada Service Act!
  

  RVezy.com

  Date: 04/06/2025

  Dear *****,Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration you experienced regarding our cancellation policy. We understand that changes in plans can be challenging, and we regret any inconvenience this situation has ********* clarify, our cancellation policy states that if a guest cancels more than 30 days before the rental start date, they will receive a full refund of the deposit paid, minus the RVezy service fee and its tax. This service fee is calculated based on the total booking amount, not just the deposit. We apologize if this was not clear and for any misunderstanding it may have ********* response to your email, we offered to credit the entire amount forfeited back to your account in RVezy credits. We hope this gesture demonstrates our commitment to ensuring you have a positive experience with us and provides an opportunity to book with us in the future, should your plans allow.We value your feedback and are committed to improving our communication and policies to better serve our community. If you have any further questions or concerns, please feel free to reach out to our customer service team. We are here to help.Thank you for choosing RVezy, and we hope to have the opportunity to serve you better in the future.Warm regards,**** RVezy Customer Success Manager

• Review fromJordan S

  Date: 16/04/2025

  1 star
  Went to rent an rv original deposit was ******... 2 days before my trip they call and say we need another deposit of 500 dollars to process your trip. Plus the money I had to pay for each night.... terrible customer service this whole system should be shut down.
  

  RVezy.com

  Date: 21/04/2025

  Dear ******,Thank you for sharing your feedback with us. We understand that unexpected costs and cancellation fees can be frustrating, and we appreciate the opportunity to clarify our ***************** Deposit: The security deposit of $1000 is set by the ** host and is fully refundable provided there are no damages to the *** This information is communicated during the booking process to ensure transparency and to protect the host's property.Cancellation Policy: Our cancellation policy is designed to support both guests and hosts. When a booking is canceled less than 7 days before the start date, the host receives a payout due to the short notice, which can make it difficult for them to find new guests. Additionally, it is likely that the host has already taken the time to prepare the ** for your trip. This policy is clearly outlined during the booking process, and guests are informed of the potential forfeiture of funds before confirming a cancellation.Transparency: We ensure that all payment information, including the schedule, amounts, and our cancellation policy, is available to guests at multiple points during the booking process. This is to provide clarity and help guests make informed decisions.We strive to maintain a fair and transparent system for both our guests and hosts. If you have any further questions or would like to discuss your situation in more detail, please feel free to reach out to our customer service team. We are here to assist you and hope to have the opportunity to serve you in the future.Sincerely,**** W Customer Success Manager

• Review fromChristina J

  Date: 18/10/2024

  1 star
  As a host, rvezy will side with the renter, reach into your bank account and take what they decide for a resolved dispute.When you post in the ******** group for owners negatively, they will kick you out of the group and delete your posts. Ultimately, I have deactivated my account on this platform due to their poor decision making which I did not agree with. But since they have the final say what they decide goes.I would not move forward with using this platform as a host. If you rent, you will have more rights than the owner. Run from this platform.
  

  RVezy.com

  Date: 22/10/2024

  Dear *********,We appreciate you reaching out and understand your frustration regarding the recent dispute resolution. Our decision was based on clear, time-stamped evidence provided by the guest, indicating significant cleanliness issues, including mold, and a non-functional awning, both of which fell short of the rental standards expected on our *********** address these issues fairly, $130 was refunded to the guest for professional cleaning, as the ** was not in a condition suitable for their stay. Additionally, due to the awning's functionality being a key feature, we facilitated a $200 refund for the inconvenience, supplemented by a $100 goodwill credit from RVezy.We recognize the challenges involved in disputes such as these and assure you that our priority is always objective fairness based on the evidence at hand. Thank you for your feedback, which is invaluable as we continue striving to enhance our platform for both hosts and guests.Warm regards,**** Customer Success Manager

• Review fromAlanna D

  Date: 26/07/2024

  1 star
  The app used for booking had severe gaps that ruined our vacation.The app had specifications for hitch size, weight, hitch weight, RV length and sleeping capacities. No where in the booking does it mention electrical connector type (4 prong vs 7 prong and if convertor is available).We showed up to pick up trailer we had rented monthsvin advance to learn that our electrical connector was no compatible. This ruined our vacation.When we complained to RVEZY they were quick to quote the "terms of service" that ensure the trailer and vehicle are compatible is the host/guests responsibility. The terms of service are not available ANYWHERE in the booking app, or in the booking itself. To locate these terms if service you must go to their desktop website and search in the background files and then read through a very long legal document. When I pointed this out I felt dismissed that it disnt matter that the terms were not accessible. I suggested RVEZY add more categories for trailer/towing specifications such as the electrical connector and hitch height. I also suggested a checklist for guests/hosts to go through when determining if they are a good match to avoid surpises for inexperienced renters/hosts. I was told that they would discuss my suggestion but that they include everything. This felt irresponsible and I question the legality. While our family did not lose money as the host cancelled and refunded our trip. We endured stress, wasted time and missed valuable time with family. We were initially dismissed and offered 10% of our rental in credits which worked out to 90$. When I spoke to the director of customer success this amount was increased to $150. To be clear $150 does not cover a single night RV rental once you include rental fee, cleaning fee, service fees, taxes etc. I am not sure if we will book with RVEZY again. Maybe for a weekend fun but I will never trust my summer vacation with the fanily in their hands again.
  

  RVezy.com

  Date: 29/07/2024

  Dear ******,

  We wanted to follow up on your recent experience with RVezy. We apologize for the inconvenience caused by the electrical connector issue. While our terms of service cover such details, we recognize the need to make this information more user-friendly. We appreciate your feedback and are working on improvements.

  After our efforts to resolve the matter with a credit, and our senior management's attempt to reach you by phone a second time, we were under the impression that the issue was settled. When our senior leaders spoke with you on the phone, you indicated satisfaction with the offer. As such, we are surprised to hear that you now feel it was insufficient.

  Given the circumstances, we believe RVezy might not be the best fit for your future travel plans.

  Thank you for sharing your experience. We wish you all the best in your future travels.
  
  ****
  Customer Success Manager

• Review fromSophie R

  Date: 24/07/2024

  1 star
  I'm so disappointed with RVezy as a host. DO NOT RENT YOUR TRAILER/RV as they do nothing to protect your vehicle. The damage that occurred has caused significant inconvenience and a large repair bill. RVezy is making this so difficult that getting any money back to fix it is impossible. I've delisted from RVezy and will never rent my trailer again.
  

  RVezy.com

  Date: 25/07/2024

  Dear ***,We are sorry to hear about your recent experience as a host on RVezy, and we recognize how this situation could have caused you stress and disappointment. Our priority is to provide a safe and reliable platform for both hosts and guests, and we want to ensure that all concerns are thoroughly addressed.We want to assure you that we do have measures in place to protect your RV. All bookings made through RVezy are covered by our comprehensive commercial insurance policy. In the case of your insurance claim, we are currently waiting for you to provide us with the necessary documentation to substantiate that the damage was indeed caused by the guest during their rental. As you can appreciate, we need to gather enough evidence to prove the cause of loss in order to protect all parties involved, maintain the integrity of our platform, and adhere to the terms of our insurance policy.We understand that the claims process can be time-consuming, and we apologize for any inconvenience this may cause. It is worth noting that the claim was opened just 5 days ago, and our team is here to help expedite the process as efficiently as possible, given that we receive the required documentation from you. Your assigned claims agent will be more than happy to address any questions or concerns you may have, and guide you through the steps to resolve this matter.We hope to have the opportunity to resolve this issue and rebuild your trust. We are committed to ensuring a positive experience for both our hosts and renters, and your satisfaction is important to us. Please don't hesitate to reach out to your claims agent or our customer support team if you require any assistance.Thank you for your understanding, and we look forward to assisting you through this process.Sincerely,************************* Customer Success Manager

• Review fromAshkan G

  Date: 13/10/2023

  1 star
  This company pockets money that doesnt belong to them by charging a 20% surcharge for services even though there may have been an error in the initial input of the charge by the host.Eg. host wants to add an additional deposit but instead of adding it to the deposit section, they enter it into the add on section of the booking. In acknowledging this error on their part they still refuse to reimburse this portion back to the client who had no willing contribution to how the booking was made by the host. Beware.
  

  RVezy.com

  Date: 18/10/2023

  Hello ******,
  

  We appreciate your understanding and cooperation regarding this matter. It is important to us that the charges you incur are transparent and clearly communicated. We apologize for any confusion or inconvenience that *** have been caused.

  We're glad to hear that the service fee of $500 has been refunded to you on October 13th. As for the remaining amount paid out to the host, we kindly ask for your understanding that it has been retained due to damages reported following the trip's conclusion. This is in line with our policy to protect both hosts and guests and ensure a fair resolution.

  Should you have any further questions or concerns, please do not hesitate to get in touch with us. We value your business and strive to provide an exceptional experience for all our users.

  Best regards,

• Review fromJudy R

  Date: 30/08/2023

  1 star
  I just learned that because of the ** owners failure to provide me with a valid credit slip that I am being overcharged for the rental. The owner used just an email as the receipt. RVezy directed me to the owner and was of no help at all. I will never again take a chance renting from this company.
  

  RVezy.com

  Date: 01/09/2023

  Hi ****,
  

  I hope this message finds you well. I am writing to inform you about the recently incurred closeout charges on your booking #******. It has come to my attention that these charges were approved by you and correspond to an extra **** hours of generator use, gas consumption, and damages to the refrigerator door.

  I wanted to make sure you are aware of the details of these extra costs, as the invoices reflecting these charges were provided by the host in the message center. Kindly review these supporting documents for the breakdown of expenses.
  

  If you need any further clarification or have any concerns regarding these charges, please do not hesitate to get in touch with us. We are here to assist you.
  

  Thank you for your understanding.