Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented my RV on Rvezy.com to a renter as I am the host. The renter purchased a protection plan to cover any damages. Sadly there was cosmetic damage to the driver side of the rv and I was able to get a quote of about $5500 from a reputable licensed company (**********) I submitted the quote for the repairs to be completed for review. I was contacted by a ********* with claims and essentially do to "depreciation" they only cover $4600 towards the repairs and if I just want to take a "cash payout" its reduced to $2800. I was shocked first that if I want a pay out that is my choice the damages still exist and if I want to fix it or not that is my asset and my choice I shouldnt be shorted from Rvezy just because I was a cash payout!I have asked 2-3x if I actually take it to the repair facility will it be fully covered as it should with to expense to me and I get no direct answers, I am wanting to know my rights as a they sale the renter insurance with them believing everything is covered and here we are me not getting fair coverage.

  

  Business Response

  Date: 22/09/2025

  Thank you for taking the time to share your feedback.
  
  We completely understand that dealing with damage and the claims process can be stressful, and were sorry for the frustration this has caused.
  

  To clarify, depreciation is part of the claims process and is outlined in our Terms of Service. This isnt something unique to RVezy; its a standard procedure across the insurance industry. The purpose is to account for the age and condition of an RV or its components at the time of loss.
  
  When you proceed with repairs through a licensed facility, the protection plan is designed to cover the approved repair costs (minus depreciation and deductible, as applicable). If you choose a cash settlement instead of repairing, the payout is based on the actual cash value, which is why the amount is lower.
  
  We recognize this can feel confusing, and we apologize if it wasnt communicated clearly at the outset. Our claims team is available to walk you through your specific case and ensure you have all the details you need before making a decision.
  
  We value your partnership as a host and are committed to making this process as fair and transparent as possible.
  
  Best, 
  RVezy Customer Success Team

  
  

• Initial Complaint

  Date:31/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented an ** through their website that proved to be unsafe and unsanitary, and directly violated the renters agreement. RVezy has refused to acknowledge this despite photographic evidence and a literal admission from the ** owner. RVezy is not a legitimate business and does not uphold the rental contracts they write and require their customers to sign.

  

  Business Response

  Date: 03/09/2025

  Hello *******,
  
  Thank you for reaching out and sharing your experience with us. Im sorry to hear about the difficulties youve encountered.
  
  The email you used with the BBB does not match our records, so Im unable to locate your booking at this time. Could you please provide the booking ID or the email address associated with your RVezy account so I can assist you further?
  
  Looking forward to your reply.
  
  Best,
  Customer Success Team

  Customer Answer

  Date: 03/09/2025

  The name associated with the reservation is my partner ****** ******* (email: *********************** booking number #*******.

  Customer Answer

  Date: 03/09/2025

  Complaint: 23823115
  
  Please see the information requested:

  Reservation Booking #: 1177255
  

  Can be found under my partners name (****** *******). Email used is ******************************.
  
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 03/09/2025

  Additional photos with description showing state of rented RV

  Customer Answer

  Date: 03/09/2025

  Additional photos with description showing state of rented RV Including exposed hardware nails 

  Customer Answer

  Date: 03/09/2025

  Photos from ** rental listing claiming a functional awning and auto-leveling system and awning, which proved to be false.

  Customer Answer

  Date: 03/09/2025

  CORRECTION: The description claims a functional auto leveling system and *back up camera, neither of which were functional as advertised. (The awning also didnt work but isnt directly referenced here.)

  Customer Answer

  Date: 03/09/2025

  Admission from owner received after starting our trip that she knew about the issues. 

  

  Business Response

  Date: 05/09/2025

  Hello *******, 

  We are still waiting for you to provide the booking number so we can assist you further. 

  Looking forward to hearing from you.
  
  Best,
  Customer Success Team
  

  Customer Answer

  Date: 10/09/2025

  Complaint: 23823115
  
  Sending you the booking number again:

  1177255

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 15/09/2025

  Hello *******,
  
  Thank you for sharing your booking ID with us. Ive reviewed your case, and I can confirm that there is an open dispute and a refund has already been offered. The dispute remains active, and our agent is continuing to work with you to ensure a fair resolution.
  
  We encourage you to keep sharing any relevant details or documentation, as this will help us finalize the process and complete your refund as quickly as possible.
  
  We truly appreciate your patience and cooperation as we work through this with you.
  
  Best,
  Customer Success Team

• Initial Complaint

  Date:22/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we purchased premium insurance coverage for our RV Motorhome rental with RVezy, on their insurance coverage plan, they sell their premium plan with better coverage and showing less deductible amount, from $500. then they need us to put a $1000 deposit and not long before the trip date, we have to sign a rental agreement saying we will accept deductible $1000 and that we are responsible for the windshield damage. This is totally not the way they described on their premium insurance plan. and it's a misleading sales tactic to consumer. We thought we will pay high insurance cost to get better coverage, but in fact they said the deductible is from $500 and can go up to the amount they decide. but how they decide and based on what factor they decide, they do not share the detail and no clarity on this. with all other insurance we have with car and with house, they offer the max cap deductible, not like RVezy explains now it is "from $500", they are giving themselves a room to charge whatever amount they want and at the same time sold client to pay them more on the premium coverage. they said that we signed the rental agreement that we agreed to pay $1000 deductible which we have to comply with it. but i found that this business practice is very misleading and taking advantage of the client. i want to ask BBB for help in looking into this complaint and reserve our right to go back to RVezy to adjust the deductible amount if BBB see the situation is right.

  

  Business Response

  Date: 26/08/2025

   Hello Oikuen,
  
  Thank you for sharing your feedback.
  
  Id be happy to provide some context on how our protection plan works. You purchased the Premium Package, which carries a $1,000 deductible. This information is clearly outlined in the rental agreement you signed, and you still have access to it through the RVezy app.
  
  Our goal is to ensure you have all the information you need and feel confident that RVezy has been transparent in our offering.
  
  If you have any further questions, please dont hesitate to reach out, well be glad to help.
  
  Best,
  Customer Success Team

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an RV without signing any contract and received no information about the ********** the end, I was made 100% responsible for a broken part, and the company charged $1800 to my credit card without my consent.I am very disappointed with this experience. How can I be the only one responsible for the $1800?I want a refund as soon as possible.

  

  Business Response

  Date: 12/08/2025

  Thank you for getting in touch with RVezy.
  
  We attempted to locate your account, but the email address provided through the BBB does not match any records in our system. To assist you further, please provide either your booking ID or the email address you used when signing up for RVezy.
  
  We look forward to your reply so we can address your concerns as quickly as possible.
  
  Best,
  Customer Success Team

  Customer Answer

  Date: 13/08/2025

  Complaint: 23717805
  
  I am rejecting this response because:
  
  Hi! The reservation was under the name ******* ****** and the booking number is #*******. Please verify everything. As I explained, the full amount of $1800 was charged to my credit card without my consent. I did not sign any contract, and no explanation about the rv was given. Why should I be solely responsible for the $1800? It makes no sense. I am requesting a refund.
  
  
  
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 14/08/2025

  Hello Sunny,
  
  Thank you for providing this information.
  
  After reviewing the booking you provided, the additional damages you saw were the result of incidents that occurred during the rental period while the unit was in your possession. As outlined in our Terms of Service, guests are responsible for any damages that happen during their rental.
  
  I can also confirm that the host reached out to you to explain the reason for these charges.
  
  I hope this helps clear up any confusion.
  
  Best,
  Customer Success Team

  Customer Answer

  Date: 18/08/2025

  Complaint: 23717805
  
  I am rejecting this response because:

  Yes, I understand, but as I explained, he never gave me any information about the tent trailer, so I acted based on what little information I had. I understand my mistake, but the owner is also at fault. So I think it would make sense for both of us to pay 50% each. He is just as responsible as I am in this situation.
  
  
  
  
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:28/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RVezyRefund/Service-Fee Dispute Transaction details Booking made:07/18/25 (online)Verification completed: 07/19/25@11:******** (after I phoned support the next day because the promised 1-hour verification window had passed)Reservation dates:08/29/2509/08/25 Reservation cancelled:07/19/25, only a few hours after verification and 41days before the rental start date (well inside the 30+days full-refund window in RVezys Terms).Amount charged:$336.05 Amount refunded:$162.05 Amount retained:$174.00 Why Im filing this complaint:Excessive and opaque fees RVezys policy says that cancellations made more than 30days in advance receive a 100% refund of rental fees minus the RVezy Service Fee.The only clearly disclosed non-refundable fee is a $43.50 booking fee.RVezy retained $174.00, which leaves an unexplained balance of $130.50. No service was rendered, no rental agreement was signed, and the trailer never left the owners property.Taxes on a voided transaction:RVezy appears to have kept taxes and other charges on a sale that was never completed.Unanswered support requests I submitted a ticket through their website and ****************************************** An automated reply promised a response within two business days; four days have passed with no follow-up.Desired resolution Full refund of the additional $130.50 retained beyond the stated $43.50 booking fee.I have attached screenshots showing the booking confirmation, cancellation timeline, RVezys published refund policy, and the incomplete refund breakdown.Thank you for your assistance in resolving this matter.

  Customer Answer

  Date: 08/08/2025

  Still no word or acknowledgment from Rvezy to any email correspondence sent via their platform. I have been ghosted!

  

  Business Response

  Date: 08/08/2025

  Hello ********,
  
  
  Thank you for sharing your feedback with us.
  
  
  Weve reviewed your request and confirmed that your booking was cancelled outside the time frame outlined in our cancellation policy, which you agreed to when creating your RVezy account and accepting our Terms of Service. As a result, the applicable fees were retained in accordance with that policy.
  
  
  That said, we truly value your business and would like the opportunity to regain your trust. A member of our Customer Success Team will be reaching out to explore alternative solutions that may work for you.
  
  
  Best,
  Customer Success Team

  Customer Answer

  Date: 11/08/2025

  Complaint: 23667575
  
  I am rejecting this response because:

  1-your terms of agreement policy state 100% refund of the rental fee if cancellations is more than 30 days. Screen shoot attached. The reservation was cancelled 41 days before the start date and within 24 hours of the booking.
  2-The agreement was never signed/committed to-steps 2 and 3 of your app process.

   3- you claim service fees for $130.50 yet there was no service, no goods exchanged, no sale, no purchase, no agreement. 
  4- I am not contesting the booking confirmation, clearly stated for $43.50. I did make a booking.
  5- I did not however confirm the reservation and there is nothing in your terms or policies describing these vague fees.

  Your terms and services : ************************************************

  Your terms and conditions: *************************************************************************;

   

  
  Sincerely,
  
  ******** ***********

  

  Business Response

  Date: 11/08/2025

  Hello ********,

  Thank you for getting back to me. 

  I took a look at your file and noticed that our team proactively reached out to you on August 8th with a resolution to your concerns, and you have not replied.

  Please reply back to us so we can address this.

  Looking forward to hearing from you.
  
  Best,
  RVezy Customer Success Team

  Customer Answer

  Date: 12/08/2025

  Complaint: 23667575
  
  I am rejecting this response because: there was nothing proactive about your team responding to my request. I had to once again initiate a phone call to receive a response. 
  

  The latest claim is that bookings have to be cancelled within 24 hours of the ** owner accepting said booking, yet your company/system/app did jot approve me - the renter - until, once again I had to initiate a phone call to follow up on the status on my reservation and speak to one of your representatives the next day. Said representative admitted the system should have sent me a message requesting clarification on my insurance questionnaire but it did not. I canceled the booking shortly after that phone conversation. 
  The bottom line is RVezy took a deposit BEFORE my application was approved, and is not taking responsibility for the system failure.  Had I had all the information within an hour of making the booking - as your app claimed it would take- it would have allowed me to cancel the booking within 24 hours of the ** owners acceptance die to the information I received, but instead, I had to initiate a call during your business hours to find out there was a system glitch in RVezys process. The fact that RVezy is not taking responsibility for their mishandling of this booking is not Service. That is exploitation. 
  
  Once again, I respectfully request a refund for the $130.50 RVezy is claiming as Service Fees for lack of Service.
  
  Sincerely,
  
  ******** ***********

• Initial Complaint

  Date:20/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an RV and cancelled it within three days as a better solution for my trip came up. This was more than two months before the planned trip. RVezy does not make it clear how much they are charging in nonrefundable fees. They kept more than $190 in fees even though I had only paid a deposit and cancelled well in advance of the full refund date. No where on their site states the amount of fees that will be withheld in case of cancellation.

  

  Business Response

  Date: 21/05/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns. We apologize for any confusion regarding our cancellation policy and the associated fees, and we appreciate the opportunity to address this further.
  
  At RVezy, our cancellation policy is designed to balance the needs of both our hosts and guests. When a booking is canceled more than 30 days from the start date, guests receive a full refund of the deposit minus the RVezy service fee and its tax. This policy helps us maintain a reliable platform for all users by covering the costs associated with processing and managing bookings. We understand that the details of these fees may not have been as clear as intended, and we are committed to improving the transparency of our fee structure on our platform.
  
  We understand that you had been in contact with our support team, who offered a credit for the fees withheld as a gesture of goodwill. We respect your decision to decline our offer and value your feedback, which helps us improve our service and communication.
  
  If you are open to it, I would be happy to continue the discussion to explore how we can address your concerns further. I will personally reach out to you to continue the conversation.
  
  Thank you for your understanding.
  
  Best regards,
  
  ****
  Customer Success Manager
  **********************

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked an rv rental to have a travel trailer setup for a month. The **** didnt respond, and after using another app that cancelled booking if it isnt confirmed in 24 hours and waiting for the **** to respond I booked with another ****. After spending $4K on a successful rental, the first **** confirmed and I had to cancel. Their unfair and brutal cancellation policy has screwed me out of almost $1,500 for something that I wont have any use for. I havent taken possession of the ****s rv and have no use for two of them. This is robbery and their cancellation policy is based upon money thats not given until the **** drops the trailer off, or its picked up.

  

  Business Response

  Date: 14/05/2025

  Dear ***,
  
  Thank you for reaching out and sharing your concerns regarding your recent experience with RVezy. We genuinely appreciate your feedback and understand the frustration that can arise from unexpected situations, especially when it involves financial matters.
  
  First and foremost, we want to express our empathy for the inconvenience you faced. As a platform dedicated to connecting guests with hosts for memorable RV experiences, we strive to ensure clarity and satisfaction for all our users. We regret any confusion that may have occurred regarding our cancellation policy.
  
  Our cancellation policy is designed to protect both guests and hosts, ensuring fairness and transparency. When a booking is made, hosts reserve their RVs for the specified dates, often turning down other potential bookings. This is why our policy includes a provision for hosts to receive a payout if a cancellation occurs close to the start date. In your case, the cancellation was made within 7 days of the rental start date, which is why the host received a portion of the payment.
  
  To address your concerns, we have refunded you the full amount retained by RVezy in service fees and taxes. This refund was processed as a gesture of goodwill and to alleviate some of the financial impact you experienced.
  
  Unfortunately, the remaining amount is paid directly to the host, as per our policy, and cannot be refunded by RVezy. We are committed to improving our communication and ensuring our policies are as clear as possible to prevent similar situations in the future. Your feedback is invaluable in helping us achieve this goal.
  
  Thank you for your understanding and patience. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team. We are here to help.
  
  Best regards,
  
  **** W
  Customer Success Manager
  

  Customer Answer

  Date: 14/05/2025

  Complaint: 23311672
  
  I am rejecting this response because:
  

  I lost thousands on something I will get no use for. This was a first time use of the site, and the app and an honest mistake was made. The money is paid to the **** ****** drop off or pickup.depending on what arrangements are made. This information was provided to me from a ****, that was a successful booking, since he answered promptly, and didnt just leave my request waiting for days. I made a mistake and the money I spent for booking hadnt not been sent to the **** because it was cancelled. I am seeking my full refund, because I do not need two rvs. If the first **** wouldve answered in a reasonable time and I was in a hurry to get something arranged for my time issueI wouldnt have had to book and second and get screwed out of thousands. 
  
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 21/05/2025

  Dear ***,
  
  Thank you for your follow-up message. We understand your continued frustration and appreciate the opportunity to address your concerns further.
  
  We empathize with the situation you are in and recognize that this experience has been challenging. Our goal is to ensure that all our users have a clear understanding of our processes and policies, and we regret any confusion that may have occurred.
  
  We have already refunded you the amount retained by RVezy as a gesture of goodwill. The remaining amount was paid directly to the host, in accordance with our policy, and cannot be refunded by RVezy. This policy is in place to ensure fairness to hosts who reserve their RVs and begin preparations for the rental period.
  
  We are committed to improving our communication to prevent similar situations in the future, and your feedback is invaluable in helping us achieve this goal.
  
  As you are already in communication with the head of our department, we encourage you to refer to that email chain for more direct assistance. Our team is dedicated to providing you with the support you need.
  
  Thank you for your understanding and patience. If you have any further questions or require additional assistance, please do not hesitate to reach out.
  
  Best regards,
  
  **** W
  RVezy Customer Success Manager

• Initial Complaint

  Date:22/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a trailer for in laws this Aug till Sept, they are coming from *********. We had decided to save some money they would just stay in the house with us. With 3 months away from the booking I had canceled the booking. This place is trying to keep $795 out of the deposit. They sent me this "If you decide to cancel your booking more than 30 days before the start date, you'll receive a full refund of the rental fees, minus RVezy's service fees." I canceled 90 days before the booking, it clearly shows 30 days I should recive a full refund. In this case there is "service fees" of $795 by them standards if I canceled 30 days before I would recive no refund. There is no way this should be right there is still 3 months to book and we all know camping season will start so its not like they are missing out. Our first booking got canceled by the host he just disappeared with out tell us he canceled. They said it was a glitch in there "system" and gave a $95 credit we booked this one which seems odd since that guy is back now. The whole thing seems fishy and the fact we lose this money is unacceptable. Please help

  

  Business Response

  Date: 23/04/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience you experienced during your booking process with RVezy. We are pleased to have connected with you directly and are happy to report that we have reached an amicable resolution. Your satisfaction is important to us, and we appreciate your understanding and cooperation in resolving this matter. Thank you for your feedback, which helps us improve our services. If you have any further questions or need assistance, please don't hesitate to contact us.
  
  Best regards,

  **** W
  Customer Success Manager

  Customer Answer

  Date: 23/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** Seguin 

   

  Thank you

• Initial Complaint

  Date:27/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a Trailer for aug long weekend but then had to change dates the owner ***** never got back to be so I tried to cancel thru the website It says I get the 100% refund back but it only wants to refund. RVZY wont refund the amount say I didnt contact them about it. When the communication is with the owner not RVZY. I have made other arrangement since I couldn't wait RVZY said I could make another booking then the money would go towards that. This does not work for me. I put a stop payment on the Credit card then I started to get bullying emails from *****

  

  Business Response

  Date: 28/03/2025

  Dear *****,

  Thank you for sharing your concerns with us. We understand the frustration you have experienced during this process and appreciate the opportunity to address your complaint.

  At RVezy, we strive to provide a seamless experience for our guests and hosts. Our guest cancellation policy is designed to ensure fairness for both parties by balancing the needs of guests with the commitments made by hosts. For cancellations made more than 30 days before the rental start date, guests are eligible for a full refund of their deposit, minus the service fee and tax. Your booking fell within this timeframe; however, we are always open to understanding guests' unique situations and strive to accommodate them whenever possible.

  In your case, it seems that the situation could have been resolved more efficiently if we had been contacted directly before the chargeback was initiated. As a third-party platform, we facilitate transactions and communications between guests and hosts, and we are always here to assist with any issues that may arise. Unfortunately, once a chargeback is filed, the funds are tied up in the dispute process, limiting our ability to provide immediate assistance or refunds.

  We made several attempts to communicate with you, including trying to reach you by phone, to better understand your situation and explore potential solutions. Our intention was to offer options that could work for you, such as applying the disputed amount to a new booking or considering potential refunds. We understand that your primary concern was obtaining a refund, and we regret that the chargeback process has complicated this matter. We are committed to finding a resolution that works for you and appreciate your patience as we navigate this process.

  Additionally, we noticed that your booking has not yet been officially canceled. We advise you to cancel the booking through our platform, mainly as a courtesy to the host, allowing them the opportunity to accept a new booking for those dates.

  Please know that we value your feedback and are committed to improving our processes to better serve our community. We encourage open communication with our support team to ensure that any concerns are addressed promptly and effectively.

  If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to us directly. We are here to help and hope to find a resolution that satisfies all parties involved.

  Thank you for your understanding and patience.

  Best regards,

  **** W
  Customer Success Manager
  **********************

  Customer Answer

  Date: 28/03/2025

  Again the site communication is with the owner.  She said it was canceled on her end.  I'm not ar fault for a bad website.  I will not accept any thing less than the ****** I paid.  Stop with the form letter answers and avoid the real issue.  CUSTOMER SERVICE and don't steal from people  

  Customer Answer

  Date: 28/03/2025

  Complaint: 23123932
  
  I am rejecting this response because:  This booking was canceled and confirmed by the owner within the time allowed this site obviously has errors. I should not be held liable for this.  I expect a full refund of ******.  The credit card dispute is for this reason it will not be removed until ai get ****** confirmation that if I do I will get the full ****** refunded
  
  
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 02/04/2025

  Dear *****,

  Thank you for your continued communication regarding this matter. We understand your frustration and appreciate the opportunity to clarify the situation further.

  We want to emphasize that our goal is to resolve this issue amicably and ensure a satisfactory outcome for all parties involved. We understand that you believe the booking was canceled and confirmed by the owner. However, our records indicate that the booking has not been officially canceled in our system. For a cancellation to be processed correctly, it must be completed through your RVezy account. This step is crucial to ensure that any applicable policies are applied accurately.

  Even if the host agreed to cancel the booking from their end, which would typically result in a full refund of the $147.70 to you, the chargeback you initiated has tied up the funds. This situation prevents us from processing any refunds, even if our system attempted to do so automatically. We assure you that there are no errors on our website in this context.

  We empathize with your position and regret that this situation has become more complicated due to the chargeback. Had we been contacted directly before the chargeback was filed, we could have explored alternative solutions to address your concerns more effectively.

  To move forward, we recommend canceling the booking through your RVezy account. This action will help facilitate any future resolution once the chargeback process is complete. We are committed to assisting you throughout this process and are here to answer any questions you may have.

  Thank you for your understanding and patience as we work to resolve this matter.

  Best regards,

  ****
  RVezy Customer Success Manager

  Customer Answer

  Date: 03/04/2025

  If I cancel in the Website im agreeing to only get ***** refund which I dont agree with.  Will I be refund the 147.70?  

   

  Karla 

  Customer Answer

  Date: 03/04/2025

  Complaint: 23123932
  
  I am rejecting this response because:  On the Website it shows only ***** being refunded will I get the 147.70?  Why cant the owner cancel it on her end? 
  
  
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 03/04/2025

  I canceled the booking as they said and I get 0 refund 

• Initial Complaint

  Date:26/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After an accident in an tv that was rented through RVEZY they are asking for my private insurance to cover the $30,000 for repairs.Blow is what RVEZY website says about insurance and accidents. We chose the basic coverage and have already paid the $3,000 deductible.If the host is qualified to use RVezy's insurance If the host of the ** you are renting is qualified to use RVezy's insurance, the insurance is mandatory and cannot be removed from the booking. For stationary rentals where the ** remains parked, you will automatically be opted into the Stationary protection plan. If you plan to move the **, you will need to select one of three levels of protection plans-Basic, Standard, or Premium-and pay the associated fee, which is based on factors such as the age, location, and value of the **. In the event of an insurance claim following your rental, you will be responsible for the selected deductible.

  

  Business Response

  Date: 27/03/2025

  Dear ***** ****,
  
  Thank you for reaching out to us regarding your recent experience with RVezy. We understand the importance of addressing your concerns promptly and ensuring that all matters related to your rental are handled appropriately.
  
  To assist you further, we kindly ask you to provide your booking number. This will help us locate your reservation in our system and verify the details of your insurance claim. Once we have this information, we will be able to investigate the situation thoroughly and work towards a resolution.
  
  We appreciate your cooperation in this matter and are eager to assist however possible.

  Thank you for your understanding and patience.
  
  Best regards,
  
  **** W

  Customer Success Manager

   RVezy