Customer ReviewsforRVezy.com

Dear ******,

We wanted to follow up on your recent experience with RVezy. We apologize for the inconvenience caused by the electrical connector issue. While our terms of service cover such details, we recognize the need to make this information more user-friendly. We appreciate your feedback and are working on improvements.

After our efforts to resolve the matter with a credit, and our senior management's attempt to reach you by phone a second time, we were under the impression that the issue was settled. When our senior leaders spoke with you on the phone, you indicated satisfaction with the offer. As such, we are surprised to hear that you now feel it was insufficient.

Given the circumstances, we believe RVezy might not be the best fit for your future travel plans.

Thank you for sharing your experience. We wish you all the best in your future travels.

****
Customer Success Manager

Hello ******,

We appreciate your understanding and cooperation regarding this matter. It is important to us that the charges you incur are transparent and clearly communicated. We apologize for any confusion or inconvenience that *** have been caused.

We're glad to hear that the service fee of $500 has been refunded to you on October 13th. As for the remaining amount paid out to the host, we kindly ask for your understanding that it has been retained due to damages reported following the trip's conclusion. This is in line with our policy to protect both hosts and guests and ensure a fair resolution.

Should you have any further questions or concerns, please do not hesitate to get in touch with us. We value your business and strive to provide an exceptional experience for all our users.

Best regards,

Hi ****,

I hope this message finds you well. I am writing to inform you about the recently incurred closeout charges on your booking #******. It has come to my attention that these charges were approved by you and correspond to an extra **** hours of generator use, gas consumption, and damages to the refrigerator door.

I wanted to make sure you are aware of the details of these extra costs, as the invoices reflecting these charges were provided by the host in the message center. Kindly review these supporting documents for the breakdown of expenses.

If you need any further clarification or have any concerns regarding these charges, please do not hesitate to get in touch with us. We are here to assist you.

Thank you for your understanding. 

Hi *******,

First of all, we wanted to apologize for all the issues you experienced on your trip. We want to assure you that it is not the experience we aim to offer to our guests.

I wanted to provide some clarification regarding the security deposit related to your recent booking with us. It's important to understand how the process works as it may not be exactly what you may expect when reviewing your credit card transactions.

First, a security deposit is not an actual charge to your credit card. Instead, it involves placing a temporary hold on your card, which essentially reserves a specific amount as a guarantee. Once your stay has concluded successfully and any potential damages have been assessed, the hold is subsequently cancelled.

Because it's only a hold and not an actual charge on your credit card, you will not see any transaction for the security deposit when you review your card's statement. Similarly, since this amount has never truly been collected or charged from your account, you will not see a "refund" for the security deposit when the hold is released.

Please remember that the hold duration may vary depending on the bank or credit card company's policies. So, I advise you to contact your financial institution if you have any concerns about when the hold will be released from your card. As per our records, the hold was released on August 2nd, 2023. An email was sent out to you today with the receipt of your security desposit, which you can refer to it if needed. 

If you have any questions or require further clarification, don't hesitate to get in touch with us. We're always here to help and ensure you have a smooth experience.

Regards,

Hi ********,

Thank you for sharing your concerns regarding the mileage charge dispute and damage claim for your rental experience.

As you mentioned, the dispute for the mileage charge was resolved in October 2022, but the damage claim remained open due to outstanding payments. We understand that the repairs were completed in February 2023; however, during this period, we attempted multiple times to charge you for the insurance deductible, as you were responsible for the damages. Unfortunately, each attempt failed, and we were unable to process the payment.

In an effort to resolve this matter, we attempted to establish a payment plan with you, which, you declined. As a result, and after exhausting all our options, we had no choice but to send your case to a collection agency.

We understand that this situation may be frustrating, but it is important for us to collect the deductible in order to cover the repair costs. If you have any further concerns or are now willing to discuss a payment plan, please do not hesitate to contact the collection agency to find a suitable solution. Our goal is to provide a satisfactory resolution to this issue, and we're here to help you every step of the way.

Regards,

RVezy Management.

Hello *****,

I hope this message finds you well. I wanted to personally inform you that our claims team will be reaching out to you within the next couple of days to discuss your recent claim submission. They will gather any additional necessary details and provide a comprehensive explanation of the claim resolution process.

Thank you for your understanding and cooperation.

Regards, 

Hi *******, 

A member of our team contacted you today regarding the issue you are referring to. As per your messages with the host through the platform, you requested to pick up the unit a day earlier and the host agreed to the booking extension on the terms that you would need to drain the unit once you arrive at the site.

Based on the last couple of messages you sent to the host, the booking was cancelled due to the antifreeze still being in the plumbing 3 days prior to the booking start date and the security deposit requested to be paid 3 days prior to the beginning of the rental. 

As mentioned by the host, the antifreeze was drained prior to the booking start date.

The security deposit amount and the date that it will be charged is displayed when making the reservation, as well as on your payment details in the booking. Please refer to this article for more information: **************************************************************************************************************************;

Please continue to communicate with our staff if you have any questions.