Reviews

Review Details

• Review fromJordan S

  Date: 16/04/2025

  1 star

  Jordan S

  Date: 16/04/2025

  Went to rent an rv original deposit was ******... 2 days before my trip they call and say we need another deposit of 500 dollars to process your trip. Plus the money I had to pay for each night.... terrible customer service this whole system should be shut down.
  

  RVezy.com

  Date: 21/04/2025

  Dear ******,Thank you for sharing your feedback with us. We understand that unexpected costs and cancellation fees can be frustrating, and we appreciate the opportunity to clarify our ***************** Deposit: The security deposit of $1000 is set by the ** host and is fully refundable provided there are no damages to the *** This information is communicated during the booking process to ensure transparency and to protect the host's property.Cancellation Policy: Our cancellation policy is designed to support both guests and hosts. When a booking is canceled less than 7 days before the start date, the host receives a payout due to the short notice, which can make it difficult for them to find new guests. Additionally, it is likely that the host has already taken the time to prepare the ** for your trip. This policy is clearly outlined during the booking process, and guests are informed of the potential forfeiture of funds before confirming a cancellation.Transparency: We ensure that all payment information, including the schedule, amounts, and our cancellation policy, is available to guests at multiple points during the booking process. This is to provide clarity and help guests make informed decisions.We strive to maintain a fair and transparent system for both our guests and hosts. If you have any further questions or would like to discuss your situation in more detail, please feel free to reach out to our customer service team. We are here to assist you and hope to have the opportunity to serve you in the future.Sincerely,**** W Customer Success Manager

• Review fromChristina J

  Date: 18/10/2024

  1 star

  Christina J

  Date: 18/10/2024

  As a host, rvezy will side with the renter, reach into your bank account and take what they decide for a resolved dispute.When you post in the ******** group for owners negatively, they will kick you out of the group and delete your posts. Ultimately, I have deactivated my account on this platform due to their poor decision making which I did not agree with. But since they have the final say what they decide goes.I would not move forward with using this platform as a host. If you rent, you will have more rights than the owner. Run from this platform.
  

  RVezy.com

  Date: 22/10/2024

  Dear *********,We appreciate you reaching out and understand your frustration regarding the recent dispute resolution. Our decision was based on clear, time-stamped evidence provided by the guest, indicating significant cleanliness issues, including mold, and a non-functional awning, both of which fell short of the rental standards expected on our *********** address these issues fairly, $130 was refunded to the guest for professional cleaning, as the ** was not in a condition suitable for their stay. Additionally, due to the awning's functionality being a key feature, we facilitated a $200 refund for the inconvenience, supplemented by a $100 goodwill credit from RVezy.We recognize the challenges involved in disputes such as these and assure you that our priority is always objective fairness based on the evidence at hand. Thank you for your feedback, which is invaluable as we continue striving to enhance our platform for both hosts and guests.Warm regards,**** Customer Success Manager

• Review fromAlanna D

  Date: 26/07/2024

  1 star

  Alanna D

  Date: 26/07/2024

  The app used for booking had severe gaps that ruined our vacation.The app had specifications for hitch size, weight, hitch weight, RV length and sleeping capacities. No where in the booking does it mention electrical connector type (4 prong vs 7 prong and if convertor is available).We showed up to pick up trailer we had rented monthsvin advance to learn that our electrical connector was no compatible. This ruined our vacation.When we complained to RVEZY they were quick to quote the "terms of service" that ensure the trailer and vehicle are compatible is the host/guests responsibility. The terms of service are not available ANYWHERE in the booking app, or in the booking itself. To locate these terms if service you must go to their desktop website and search in the background files and then read through a very long legal document. When I pointed this out I felt dismissed that it disnt matter that the terms were not accessible. I suggested RVEZY add more categories for trailer/towing specifications such as the electrical connector and hitch height. I also suggested a checklist for guests/hosts to go through when determining if they are a good match to avoid surpises for inexperienced renters/hosts. I was told that they would discuss my suggestion but that they include everything. This felt irresponsible and I question the legality. While our family did not lose money as the host cancelled and refunded our trip. We endured stress, wasted time and missed valuable time with family. We were initially dismissed and offered 10% of our rental in credits which worked out to 90$. When I spoke to the director of customer success this amount was increased to $150. To be clear $150 does not cover a single night RV rental once you include rental fee, cleaning fee, service fees, taxes etc. I am not sure if we will book with RVEZY again. Maybe for a weekend fun but I will never trust my summer vacation with the fanily in their hands again.
  

  RVezy.com

  Date: 29/07/2024

  Dear ******,

  We wanted to follow up on your recent experience with RVezy. We apologize for the inconvenience caused by the electrical connector issue. While our terms of service cover such details, we recognize the need to make this information more user-friendly. We appreciate your feedback and are working on improvements.

  After our efforts to resolve the matter with a credit, and our senior management's attempt to reach you by phone a second time, we were under the impression that the issue was settled. When our senior leaders spoke with you on the phone, you indicated satisfaction with the offer. As such, we are surprised to hear that you now feel it was insufficient.

  Given the circumstances, we believe RVezy might not be the best fit for your future travel plans.

  Thank you for sharing your experience. We wish you all the best in your future travels.
  
  ****
  Customer Success Manager

• Review fromSophie R

  Date: 24/07/2024

  1 star

  Sophie R

  Date: 24/07/2024

  I'm so disappointed with RVezy as a host. DO NOT RENT YOUR TRAILER/RV as they do nothing to protect your vehicle. The damage that occurred has caused significant inconvenience and a large repair bill. RVezy is making this so difficult that getting any money back to fix it is impossible. I've delisted from RVezy and will never rent my trailer again.
  

  RVezy.com

  Date: 25/07/2024

  Dear ***,We are sorry to hear about your recent experience as a host on RVezy, and we recognize how this situation could have caused you stress and disappointment. Our priority is to provide a safe and reliable platform for both hosts and guests, and we want to ensure that all concerns are thoroughly addressed.We want to assure you that we do have measures in place to protect your RV. All bookings made through RVezy are covered by our comprehensive commercial insurance policy. In the case of your insurance claim, we are currently waiting for you to provide us with the necessary documentation to substantiate that the damage was indeed caused by the guest during their rental. As you can appreciate, we need to gather enough evidence to prove the cause of loss in order to protect all parties involved, maintain the integrity of our platform, and adhere to the terms of our insurance policy.We understand that the claims process can be time-consuming, and we apologize for any inconvenience this may cause. It is worth noting that the claim was opened just 5 days ago, and our team is here to help expedite the process as efficiently as possible, given that we receive the required documentation from you. Your assigned claims agent will be more than happy to address any questions or concerns you may have, and guide you through the steps to resolve this matter.We hope to have the opportunity to resolve this issue and rebuild your trust. We are committed to ensuring a positive experience for both our hosts and renters, and your satisfaction is important to us. Please don't hesitate to reach out to your claims agent or our customer support team if you require any assistance.Thank you for your understanding, and we look forward to assisting you through this process.Sincerely,************************* Customer Success Manager

• Review fromAshkan G

  Date: 13/10/2023

  1 star

  Ashkan G

  Date: 13/10/2023

  This company pockets money that doesnt belong to them by charging a 20% surcharge for services even though there may have been an error in the initial input of the charge by the host.Eg. host wants to add an additional deposit but instead of adding it to the deposit section, they enter it into the add on section of the booking. In acknowledging this error on their part they still refuse to reimburse this portion back to the client who had no willing contribution to how the booking was made by the host. Beware.
  

  RVezy.com

  Date: 18/10/2023

  Hello ******,
  

  We appreciate your understanding and cooperation regarding this matter. It is important to us that the charges you incur are transparent and clearly communicated. We apologize for any confusion or inconvenience that *** have been caused.

  We're glad to hear that the service fee of $500 has been refunded to you on October 13th. As for the remaining amount paid out to the host, we kindly ask for your understanding that it has been retained due to damages reported following the trip's conclusion. This is in line with our policy to protect both hosts and guests and ensure a fair resolution.

  Should you have any further questions or concerns, please do not hesitate to get in touch with us. We value your business and strive to provide an exceptional experience for all our users.

  Best regards,

• Review fromJudy R

  Date: 30/08/2023

  1 star

  Judy R

  Date: 30/08/2023

  I just learned that because of the ** owners failure to provide me with a valid credit slip that I am being overcharged for the rental. The owner used just an email as the receipt. RVezy directed me to the owner and was of no help at all. I will never again take a chance renting from this company.
  

  RVezy.com

  Date: 01/09/2023

  Hi ****,
  

  I hope this message finds you well. I am writing to inform you about the recently incurred closeout charges on your booking #******. It has come to my attention that these charges were approved by you and correspond to an extra **** hours of generator use, gas consumption, and damages to the refrigerator door.

  I wanted to make sure you are aware of the details of these extra costs, as the invoices reflecting these charges were provided by the host in the message center. Kindly review these supporting documents for the breakdown of expenses.
  

  If you need any further clarification or have any concerns regarding these charges, please do not hesitate to get in touch with us. We are here to assist you.
  

  Thank you for your understanding. 
  

  
  

• Review fromHS C

  Date: 09/08/2023

  1 star

  HS C

  Date: 09/08/2023

  I'd leave no stars of I could and wished I would have read all these comments before I reserved an rv Tortuga this horrible company.. my stripy is much the same about the process through company for resolution on an unacceptable and poor RV. My only caveats were... just was 4 hrs late to drive rv to campsite. He did not level the rv properly. The outside has grill did NOT WORK. He delivered it with a FULL black tank. We rented it for 5 days! And his walk through and explanation to indivisible who aren't familiar with the writings/set up/ expectations of RV living was 5 minutes. Bc he wanted to leave top head to SeaWorld w his family that was in his truck. (Come to find out later that the *** OF DELIVERY the company pays out the hosts! Instead of WAITING until rental is complete just incase there's disputes... like ours)I immediately tried to contact host after he left and we realized how tilted the trailor was. He said context him directly he doesn't check the rvezy mgs quickly. Also he doesn't text so call! (Red flags)When he ghosted us after we discovered the full black tank (!!) I took pictures. I contacted customer service. *** was helpful to an extent. Host finally responded once *** got involved but he lied and said his phone got dropped in a pool that's why he couldn't answer (BS).Anyway do you know for 5 days of no toilets. A black water tank I had to figure out how to empty into a 28 gal portable pony tank (that didn't even pricier reprive or much usage of the toilets. And we never showered in it....5 days folks! )We got 100 bucks back?!Customer service refunded me 140 bucks. However WHY I'm worrying this review is.... the company took $1500 bucks for deposit. Which I was SPECIFICALLY told would be released and returned to my act within 24hrs of the booking being finalized and closed. I contacted host through the app. Told him to close it out. He did. 7 days ago. STILL NO REFUND OF DEPOSIT! WHERE TF IS MY DEPOSIT RVEZY?!.
  

  RVezy.com

  Date: 10/08/2023

  Hi *******,
  

  First of all, we wanted to apologize for all the issues you experienced on your trip. We want to assure you that it is not the experience we aim to offer to our guests.
  

  I wanted to provide some clarification regarding the security deposit related to your recent booking with us. It's important to understand how the process works as it may not be exactly what you may expect when reviewing your credit card transactions.
  

  First, a security deposit is not an actual charge to your credit card. Instead, it involves placing a temporary hold on your card, which essentially reserves a specific amount as a guarantee. Once your stay has concluded successfully and any potential damages have been assessed, the hold is subsequently cancelled.
  

  Because it's only a hold and not an actual charge on your credit card, you will not see any transaction for the security deposit when you review your card's statement. Similarly, since this amount has never truly been collected or charged from your account, you will not see a "refund" for the security deposit when the hold is released.
  

  Please remember that the hold duration may vary depending on the bank or credit card company's policies. So, I advise you to contact your financial institution if you have any concerns about when the hold will be released from your card. As per our records, the hold was released on August 2nd, 2023. An email was sent out to you today with the receipt of your security desposit, which you can refer to it if needed. 
  

  If you have any questions or require further clarification, don't hesitate to get in touch with us. We're always here to help and ensure you have a smooth experience.
  

  Regards,

  RVezy Management
  

• Review fromJennifer M

  Date: 04/08/2023

  1 star

  Jennifer M

  Date: 04/08/2023

  DO NOT RENT an RV with this company. Absolute worst experience. We rented an RV last summer. We had an incident in a parking lot while away in the US. We agreed, many times, to pay the 3K deductible for the damage and only asked for proof of the repairsfirst RVezy said the repairs were done in August and then they emailed again in February to say they were about to be done. I never refused to pay but I felt our case deserved review (RV was not fully operational at time of rental) and we wanted documentation of the repairshow do we know they were even done?! Anyway, super aggressive tactics. Several attempts to simply withdraw the 3K from my bank account. Now have sent a collections agency after us. They can say whatever they want in response to this review but I have evidence of every single thing *** said here.
  

  RVezy.com

  Date: 09/08/2023

  Hi ********,
  

  Thank you for sharing your concerns regarding the mileage charge dispute and damage claim for your rental experience.
  

  As you mentioned, the dispute for the mileage charge was resolved in October 2022, but the damage claim remained open due to outstanding payments. We understand that the repairs were completed in February 2023; however, during this period, we attempted multiple times to charge you for the insurance deductible, as you were responsible for the damages. Unfortunately, each attempt failed, and we were unable to process the payment.
  

  In an effort to resolve this matter, we attempted to establish a payment plan with you, which, you declined. As a result, and after exhausting all our options, we had no choice but to send your case to a collection agency.
  

  We understand that this situation may be frustrating, but it is important for us to collect the deductible in order to cover the repair costs. If you have any further concerns or are now willing to discuss a payment plan, please do not hesitate to contact the collection agency to find a suitable solution. Our goal is to provide a satisfactory resolution to this issue, and we're here to help you every step of the way.
  

  Regards,
  

  RVezy Management.

• Review fromLoren N

  Date: 27/07/2023

  1 star

  Loren N

  Date: 27/07/2023

  Rented my RV, awning got broken on a rental and RVEZY doesn't want to file a claim under their insurance. WHAT A SCAM.
  

  RVezy.com

  Date: 28/07/2023

  Hello *****,
  

  I hope this message finds you well. I wanted to personally inform you that our claims team will be reaching out to you within the next couple of days to discuss your recent claim submission. They will gather any additional necessary details and provide a comprehensive explanation of the claim resolution process.
  

  Thank you for your understanding and cooperation.

  Regards, 
  

   

  
  

• Review fromHillary C

  Date: 02/07/2023

  1 star

  Hillary C

  Date: 02/07/2023

  Do not rent from this company. I recently rented a trailer which was an easy process. I messaged the host a few days prior to ask for more information. The host made me aware I was responsible for de-winterizing the trailer. With that information I requested to cancel the booking since I am not an expert and I am not comfortable doing that. I also had children going with me and I did not want to risk it being done incorrectly. In my opinion the cancellation is due to the host negligence. I reached out to customer service to help with the process of the full refund and they basically told me its up to the host to issue the refund they could not do anything for me. I then emailed another representative which told me they did a full investigation. They came back telling me I tried to change the days and that I was responsible for draining the system and denied the refund. This review is to show the customer service does not do their due diligence and the company does not care about the customers who make these bookings. I am completely disgusted by the experience.
  

  RVezy.com

  Date: 03/07/2023

  Hi *******, 

  A member of our team contacted you today regarding the issue you are referring to. As per your messages with the host through the platform, you requested to pick up the unit a day earlier and the host agreed to the booking extension on the terms that you would need to drain the unit once you arrive at the site.

  Based on the last couple of messages you sent to the host, the booking was cancelled due to the antifreeze still being in the plumbing 3 days prior to the booking start date and the security deposit requested to be paid 3 days prior to the beginning of the rental. 

  As mentioned by the host, the antifreeze was drained prior to the booking start date.

  The security deposit amount and the date that it will be charged is displayed when making the reservation, as well as on your payment details in the booking. Please refer to this article for more information: **************************************************************************************************************************;

  Please continue to communicate with our staff if you have any questions.