Reviews

Review Details

• Review fromGeoff D

  Date: 15/08/2023

  1 star
  Had a phone interview. Took time out of my day for an in person interview. Was told I would hear back within the week. That never happened. Utterly dierespectful that they couldn't even take 30 seconds to send an email. Makes me wonder how tenants are treated, when they have complete disregard for people and their time.
  

  CLV Group Inc.

  Date: 16/08/2023

  Hello,Thank you for taking the time to share your feedback regarding your recent experience with us. We genuinely value your input and apologize for any frustration you may have encountered during the hiring process.We want to address your concerns and provide some clarity regarding the situation. We sincerely regret any miscommunication or inconvenience you may have experienced. Before your review was posted, we had been in touch with you about the interview.We understand the importance of timely communication and are genuinely sorry for any frustration this may have caused. Once again, thank you for bringing this matter to our attention. We appreciate your honesty and the opportunity to learn and grow from your feedback.Sincerely,

• Review fromArantxa L

  Date: 31/07/2023

  5 stars
  Hello, there. I wanted to write a review because I am very pleased with the CLV group. We applied at in the middle of July 2023 and by the end of July we were approved. They are very through with their applications, which brings me peace of mind that the other tenants are safe and appropriate to live in the property. ******, their representative, is very professional in her demeanor and presence. She is very likeable, knowledgeable, and helpful. She answered our phone calls promptly and very politely, never annoyed to be called. Our new apartment is beautiful with gorgeous grounds. The emails from management also are very polite and helpful with the information. I fully recommend to others to check CLV group if you are looking for a place to live. They have many locations and hopefully you will be able to find the right one. Their price is at par with what average is in our present economy, and you will be safe in CLV community. This is very imprtant to me and CLV provides this for our family.******************
  

  CLV Group Inc.

  Date: 01/08/2023

  Hi,Thank you so much for taking the time to share your wonderful experience with the CLV Group. We appreciate your kind words and are delighted you had a positive application and rental process.At CLV, we strive to ensure a thorough and seamless application process to guarantee the safety and well-being of all our residents. It's fantastic to know that you felt at ease with the attention given to the applications, providing you with peace of mind about your fellow residents.We couldn't be happier to hear that ******, our representative, made such a positive impression on you. We take immense pride in our team, and it's always rewarding to know that their professionalism, knowledge, and helpfulness shine through in every interaction. We'll make sure to pass along your kind words to ******!Your satisfaction with the apartment and its surroundings means a lot to us. Providing beautiful and well-maintained properties enhances the living experience for our residents. Additionally, we are thrilled that our management emails have been helpful and courteous in providing the necessary information.We thank you wholeheartedly for recommending the CLV Group to others. It's gratifying to know that you find our prices reasonable and that our communities prioritize safety, which is one of our utmost priorities.Once again, we sincerely appreciate your valuable feedback and are grateful for your trust in us to provide your family with a safe and *************** environment.

• Review fromMike L

  Date: 22/07/2023

  1 star
  Found this online. Currently looking for a 2 Bdrm apt. Went there and saw an apt that was unfinished and was told it would be finished soon. This gave us ample time to Get things from out old place in storage and eventually move in by August 1st. The woman got our cell phone numbers and out ID's. Neither of us have any criminal records at all, so no problems there. She asked if we would like to fill out an application and we said "yes, that would be great" and now she just ignores our calls and text messages. Very unprofessional, IMO. She totally ghosted us both without any reason. I'd give zero stars if I could. Not impressed at all.
  

  CLV Group Inc.

  Date: 24/07/2023

  We apologize for the inconvenience and frustration you experienced.However, we must clarify that your account of the situation does not align with our business practices. We do not engage in any activities that *** be perceived as unprofessional or misleading. Our team values transparency and open communication with all prospective residents.There *** have been a misunderstanding or miscommunication during your interaction with the person you mentioned. We want you to know that we do not condone ghosting or ignoring questions from potential residents. We strive to provide a seamless and positive experience for all our applicants.We have thoroughly checked our database and couldn't find any records of you as a lead. This raises concerns about the authenticity of the encounter you described. We are committed to maintaining the highest standards of professionalism and ensuring that all interactions with our team are conducted with integrity and respect.If you are interested in renting a 2-bedroom apartment with us, please reach out to our official channels. (www.clvgroup.com) Our team will happily help you and provide all the necessary information and guidance throughout the application process.Once again, we're sorry for any inconvenience caused and want to assure you that we take these matters seriously. Thank you so much for bringing this to our attention, and we look forward to the opportunity to provide you with the help you need.

• Review fromJulietta D

  Date: 20/06/2023

  5 stars
  I am from ******* and decide to come to ****** to try something new. I want to say thanks for the worm welcome of the property manager and the supers of 350 ******** Street who has made me feel right at home. Would like to say thanks for everything and for being so nice. I love you spirit's and hope to continue to feel comfortable and at home. Keep up the good work. Thanks again.
  

  CLV Group Inc.

  Date: 23/06/2023

  Thank you so much for taking the time to share your wonderful experience at ******************************************! We are delighted to hear that your visit from ******* to ****** was an opportunity to try something new, and we're thrilled that you chose our property for your stay.We appreciate your recognition of our team's spirit and commitment to maintaining a high standard of service. Rest assured; we will continue to strive for excellence and ensure that you always feel comfortable and at home during your stay with us.

• Review fromK.G. G

  Date: 10/06/2023

  2 stars
  The rents are exorbitant for what you get. The move to on-line information and requests for information to go through their Portal does not work for many of the seniors in this building.They are now requesting to know how much insurance we have on our apartmentare they going to have an unfortunate fire and want to be sure they dont have to take care of ******** the on the ground people - the cleaners, garden people, and part time maintenance people are very nice and do their best, they are not supported by the upper level of this Company.While they have once again painted new lines in the parking lot and garagemy cracked kitchen floor remains a problem - after THREE YEARS!The poor lady across the hall's kitchen looks like a poverty residence. After all that, let me say we still like it here.but there is little else available out there for seniors or renters.A more friendly attitude, a more happy maintenance crew, an on-site building managerwould all go a LONG WAY to improving what could be a wonderful place to live.
  

  CLV Group Inc.

  Date: 12/06/2023

  Hi *****,Thank you for sharing your feedback with us. We appreciate your perspective and apologize for any inconvenience you have experienced. Our team is committed to addressing your concerns and providing all residents with the best possible living experience. We apologize for any difficulties you have faced with our portal and will try to improve accessibility and provide alternative options for those who prefer offline channels. Regarding the request for insurance information, we want you to know that it is a standard practice for property management companies to collect such information to benefit residents and the community. This is to ensure the safety and well-being of everyone in the event of any unfortunate incidents. Sincerely,

• Review fromDon J

  Date: 30/05/2023

  1 star
  I am deeply disappointed by my experience with the CLV Group. Renting from them has been incredibly frustrating. Slow maintenance response, overpriced rent, non-functional in-unit appliances, and the shift to online contact have all left a negative impression.The CLV Groups maintenance service is incredibly slow. They prioritize other issues over basic repairs, causing prolonged inconveniences and frustration. This lack of urgency made me feel neglected as a tenant.Additionally, the rent prices charged by the CLV Group are exorbitant. The quality of the units and services provided does not justify the high costs. It seems like they take advantage of market demand, exploiting tenants with inflated prices. The value for the money paid is disappointing.The non-functional in-unit washer and dryer have been a constant problem. Despite repeated complaints, the CLV Group has failed to fix them promptly. This has left me without a functioning laundry facility, adding to the overall inconvenience.Furthermore, the CLV Groups transition to online contact only has been problematic. The absence of in-person desks makes it difficult to resolve issues or seek assistance. This lack of personalized support creates a sense of detachment and undervaluation.In summary, my experience with the CLV Group has been incredibly disappointing. Slow maintenance response, overpriced rent, non-functional appliances, and the shift to online contact have made for an unsatisfactory living situation. I advise potential tenants to explore other options before renting from the CLV Group.
  

  CLV Group Inc.

  Date: 31/05/2023

  Hi ***,
  We sincerely apologize for the disappointment and frustration you experienced.
  We understand the importance of timely maintenance response, and we apologize for any inconvenience caused by the delays you experienced. Our team is committed to addressing issues quickly, and we apologize for not meeting your expectations.
  We understand your worries about rent prices. We regularly review and adjust our prices based on market conditions and the quality of our suites and services.
  We aim to resolve maintenance concerns quickly and efficiently, and your feedback will be used to improve our processes and ensure better experiences for our residents moving forward.
  About our transition to online contact, we understand that it may not be as convenient as in-person support for you. However, given previous circumstances, we have implemented online channels to aid and support remotely. We are constantly working to enhance our online systems and provide the best possible support to our residents.
  Thank you for bringing your concerns to our attention.
  Sincerely,

• Review fromKim D

  Date: 30/05/2023

  4 stars
  I am a resident at *************************************************. Since moving in 4 years ago, I have been consistently impressed by the efforts made to improve and enhance this building. I would be remiss if I didn't specifically thank ***** for her tireless and thorough efforts to keep the building in pristine condition. I also appreciate the prompt manner in which maintenance requests are responded to. The staff servicing this building are always helpful and hard working. Greatly appreciated by this resident!
  

  CLV Group Inc.

  Date: 31/05/2023

  Hi ***,
  Thank you so much for sharing your positive experience at 2400 New Street in Burlington. We're thrilled to hear that you have been consistently impressed with the efforts to improve and enhance the building over the past four years.
  We greatly appreciate your kind words, specifically mentioning Terry. We will pass on your compliments to her and recognize her tireless and thorough efforts to keep the building pristine. It's always wonderful to hear when our staff members go above and beyond to create a pleasant living environment for our residents.

• Review fromFélix B

  Date: 17/05/2023

  1 star
  I believe the CLV GROUP IS THE WORST PL**E TO LIVE. They never told ** that the building had a bedbugs problem and had it for the past 20 years. In two years we had bedbugs problems twice. Takes 3 months after telling them the problem for them to resolve it. They never answer the phone nor emails. They dont care about their costumer service. The place is falling apart especially the kitchen. You cannot plug the ** and the microwave at the same time otherwise the breaker explodes. They never told this and the breaker is downstairs where we cant access it so the first time we spend 3 days without electricity. On top of that I was renting an indoor parking, which is the worst indoor parking ever. People smoke in it. The janitor painted things next to my car and putted spray paint all over it. They decided they were doing renovation in the garage and out of nowhere I couldnt park in it and I was still being charged. They refuse to cancel my parking subscription because I didnt told them 30 DAYS IN ADVANCE. HOWEVER, they can kick me out of the garage just a day in advance and thats fine. Honestly, would never recommend living in one of their building. I am far from being a ***** but this company just makes me feel so angry and disrespected. IF I COULD LEAVE MINUS 5 STARS, I WOULD.
  

  CLV Group Inc.

  Date: 20/05/2023

  Hi *****,We sincerely apologize for the negative experience you shared. We understand your frustration; this is different from the level of service we strive to provide.We want you to know that we take these matters seriously and want to address them directly. Please get in touch with ** at your earliest convenience so we can discuss your concerns in detail and work towards a resolution. We value your feedback and want to ensure your problems are quickly resolved. Again, we're sorry for any inconvenience caused and hope to hear from you soon.Sincerely,

• Review fromKerrie B

  Date: 12/04/2023

  2 stars
  Two stars because I really do love my place west ****** of almost 5 years. However over last 2-3 years property upkeep is sorely lacking. First year-2 hallways entrance doors were spotlessly cleaned daily now about every 6 weeks or so I have swept my own area of hallway numerous times. Same with trash strewn ALL over property was cleaned daily not anymore myself and others pick things up on way to trash. Side window of main door was smashed approx 2+ months before fixed. Common townhome hallway ceiling poured out leaking at least 5 times over two years problem NOT addressed always just patched up. Monthly alarm checks notice up and clockwork endish every month nothing for about 6 months then finally end of March, no notice. It felt slightly upscale upon moving, now seem to rent to "anyone" so not so much anymore. Here's the BIG Kicker! Yearly rent increases have been 1.8 to 2.3% not great but expected with start date of July (for me) last year was ******* same this year? BIGGEST heart-stopper an unbelievable increase of 5.5%!! MORE THAN DOUBLE at $98.+ what the **** WHO can afford ONE HUNDRED dollars more a MONTH! Check marked 'needs board approval' I have TRIED unsuccesfully to find out WHY, what can be done, have a heart please! Also states 'if needs approval' not required to pay more than 2.5% BUT "MAY" owe backdated difference once/if approved! I cannot get an answer/solution from anyone! not even Landlord tenant just offer to give me lawyer phone # Nervously chose to pay the 2.5 for my "April" date? and hope upon hope will NOT own mega bucks if/when approved?! BIGGER hope please NOT approved at 5.5%! Was told all will get notice and advised to go to meeting/vote thingy - WHAT then beg! cry! pass out! Only other advice was 'can negotiate' for acceptable/DECENT increase - HOW? to WHO? With EVERYTHING going up in price EXCEPT pays what CEO thinks 5.5% $98/month MORE is FAIR or do-able for anyone?with NO precise answers yet - deflated and stressed!
  

  CLV Group Inc.

  Date: 13/04/2023

  Hi ******,Thank you for taking the time to share your feedback about your place in West ******. We are sorry to hear that we have let you down. Please feel free to contact us directly if you have any maintenance issues.If you have any questions about the above guideline increase that is being proposed, we recommend you contact us directly, as we'd be happy to talk about any questions you may have. Please do not hesitate to contact our Community Relations Manager directly at ************. We are here to help.

• Review fromMichael M

  Date: 20/02/2023

  1 star
  Absolute horrible staff refuse to work, threaten ** with fines because the elevator door crushes people so you have to push it open, trash everywhere no cleaners, staff has let themselves into out unit without permission
  

  CLV Group Inc.

  Date: 21/02/2023

  Hi *******,Thanks for contacting us, and we apologize for not meeting your expectations. We want to learn more about the experience to turn your perception around. Please do not hesitate to contact us directly at **************************************** with your address.Thanks, and we hope to hear from you soon.