Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Music Instrument Store

McCarthy Highland Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:25/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** ****** (Treasurer, The Grimsby Pipe Band) placed an order on March 12, 2025 to McCarthy Highland Services for a set of Twisted Thistle Medalist Bass Mallets made by **** **** at a cost of $215.69. To date we have not received this order. We are requesting a refund for the payment made. A copy of the purchase receipt is attached.*** tried contacting the company for an update at least 3 times, leaving at least 2 messages, but has had no response. We sent a registered letter (copy attached) to the company on July 3, 2025 requesting a refund, but have had no response.

    Customer Answer

    Date: 05/08/2025

    the items that were not sent previously (Bass Drum Sticks) were delivered to the home of the Pipe Major at *************************************************************'s via courier.

    The problem is now resolved. 

  • Initial Complaint

    Date:13/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed an order with this company on July 6th, 2023, totaling $311.45. i have attempted getting in contact with them dozens of times since placing the order (on his website "contact us" section, by email, on ********* and multiple calls), and have either been outright ignored, or told that they "were looking into it" and never getting any other response. i have yet to receive the items i ordered, or a refund. for the calls, i can only find evidence of 3 calls i made, all of which went to voicemail and never received a response. i had also called a few times from my work phone, but unfortunately cannot pull the call records from that phone.

  • Initial Complaint

    Date:23/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 sets of drumsticks online on April 15th at a cost of $25.00 each. With shipping total cost of $81.30.Received email on May 1st advising they were being shipped the next day.After several emails now May 23rd and nothing received and no replies.

  • Initial Complaint

    Date:23/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 13, 2024 Online purchase from McCarthy Highland Services. Shipping paid.February 10, 2024 Nothing heard. Nothing received.Email sent requesting update.February 14, 2024 Called contact phone number on website. ************. Left voicemail for callback.February 16, 2024 Emailed again. Advised I would take further action on Feb 23, 2024 if nothing heard. February 20, 2024 Message sent to McCarthy Highland via ******** page. No response.February 23, 2024 Called phone number again. No answer. No voicemail left.Receipt INTERNET PURCHASE RECEIPT Order Date: 2024-01-13 1:11:55 PM Order Number: ****************** Bank Auth Number: ****** Order Total: ****** CAD Name on Card: ****** ***** Card Type: MC Email Address: ******************* BILL TO:Name: ****** ***** ******* **** ** **** ** **** ********** **** ******* **** ** ***** ******************** *************** ** *********************** ******** ** ***** ******* ********** **** ******** ****** ***** ******* **** ** **** ****************** **** ******* **** ** ***** ******************** *************** ** *********************** ******** ** ***** ******* ********** ******** *************** *********** ******** ************************************************************ ******** ***** ******** ******** ******** ******** *********************************************************************************** ****** ***** ****** ******** ** ***** ******* ************ ******* *****

    Customer Answer

    Date: 05/03/2024

    Complaint #********

    I received a message from the McCarthy Highland Services today. The order will be shipped.

    Please conclude the file as it has been resolved.

    Thank you for your assistance. Its good to know there is an agency helping consumers and I appreciate your work.

    Regards,

    ****** *****

  • Initial Complaint

    Date:26/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with the company online on september 25,2023 for ****** for priority overnight shipping. I recieved confirmation of order and payment was taken from my credit card on that date. Items have never arrived. I have made multiple attempts to contact through email, phone and ******** messages. I was finally successful at getting an answer on October 16 after calling multiple times back to back to be told that they would take care of it immediately and that i would recieve shipping confirmation by end of day. That has not happened. Again i have continued to reach out with no response. I have requested a refund through both email and phone message. No response and no refund has been issued. At this point i believe i have been scammed by this individual and will be reporting it to the authorities as well.

McCarthy Highland Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.