Business Profile

Internet Services

Bell Internet (Residential)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bell Internet (Residential)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
50 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:19/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, I am filing a complaint against **** for misrepresenting internet service pricing and failing to honor a promotional offer. Date of Transaction: December 23, 2024 Agreed Cost: $290 per year ($24.16/month), with a $200 prepaid card Issue: Incorrect billing and missing prepaid card ****** agent offered a Fiber 1500 mg wireless plan for $290 per year of $24.16 per month through discounts and a $200 prepaid card. My first two bills (January and February 2025) were $30/month instead of $24.16, and in March 2025, my bill jumped to $62.15/month. Additionally, I never received the prepaid card. On March 3, 2025, after my third bill, I contacted ****. The representative acknowledged the issue and said I should be receiving an email soon about the $200 prepaid card. It has been 11 days and I still have not received an email. I contacted **** again on March 10, 2025 to inquire about the prepaid card and incorrect billing. The representative informed me that since the order created matches my billing, they cannot make any changes and a case manager will be contacting me within ***** hours. It is now March 14, 2025 and a case manager has not contacted me. I want to emphasize that the order created by the **** representative in December 2024 does not match the verbal offer they provided over the phone to persuade me to sign up. This blatant discrepancy underscores Bells deceptive practices and misrepresentation of their internet service.Requested Resolution: -Provide the $200 prepaid card as promised. -Adjust my billing to match the agreed $24.16/month for the remainder of the year. ************ sales calls, so they can verify the verbal agreement for the $290/year order made over the phone. There is no excuse for failing to honor this commitment. I seek BBBs assistance in ensuring **** honors theircommitment.
Business Response
Date: 24/03/2025
On behalf of ***********, I would like to thank you for taking the time to reach out to us and allow us the opportunity to respond to your concern.
We have reviewed the account and can confirm the billing corresponds with your initial order BHT9BHC5.
With regards to the $200 gift card promotion, a registration email is sent 60 days after installation which includes a registration code. You will have 30 days to register providing the code and your order number. You may contact customer ******************** if you have not received the registration email.

Kind regards,
Andre
Bell Canada
Customer Answer
Date: 24/03/2025
Complaint: 23066782

I am rejecting this response because:

I have already contacted customer service twice about this matter, but the gift card email has still not been resent.
To avoid further back-and-forth, I kindly request that you apply a $200 promotional credit to my account instead. This would be a more efficient resolution and prevent any additional delays.

Sincerely,

****** *******-Montezuma
Business Response
Date: 25/03/2025
Thank you for your response.
A $200 credit was applied to your account.
As such, we deem the matter to be resolved.
Kind regards,
*****
Bell Canada
Customer Answer
Date: 26/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While I am disappointed that **** did not honor their original promotion of $290 per year, I appreciate that they are at least honoring the gift card. However, we will be switching to a more reliable internet provider in the future.

Sincerely,

****** *******-montezuma
Initial Complaint
Date:10/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am filing a complaint against **** for misrepresenting internet service pricing and failing to honor a promotional ********** of Transaction: December 23, 2024 Agreed Cost: $290 per year ($24.16/month), with a $200 prepaid card Issue: Incorrect billing and missing prepaid card ****** agent offered a Fiber 1500 mg wireless plan for $290 per year of $24.16 per month through discounts and a $200 prepaid card. My first two bills (January and February 2025) were $30/month instead of $24.16, and in March, my bill jumped to $62.15/month. My daughter, who signed up for the same day for the same plan, also has the same issue. Additionally, I never received the prepaid card. Interestingly, my daughter, has a prepaid card pending, confirming an error on Bells part for order processing. On March 3, 2025, after my third bill, I contacted ****. The representative acknowledged the issue and put in a ticket for my $200 prepaid card. Further, he agreed to adjust past bills but refused to correct future ones. Requested Resolution:-Provide the $200 prepaid card as promised.-Adjust my billing to match the agreed $24.16/month for the remainder of the year.-Adjust my daughters billing to ensure she receives the correct promotions so her billing matches the agreed $24.16/month for the remainder of the year. Since ************ sales calls, they can confirm the agreement. I seek BBBs assistance in ensuring **** honors their commitment.
Business Response
Date: 14/03/2025
On behalf of ***********, I would like to thank you for taking the time to reach out to us and allow us the opportunity to respond to your concern.
We have reviewed the account and can confirm the billing corresponds with your initial order BHT989V7. We have resent the order confirmation for your review.
Your order confirmation does not indicate you would receive a $200 gift card, however such a promotion was offered to customers in that time period, as such we have applied a $200 credit to your account.
Kind regards,
Initial Complaint
Date:10/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bell Canada internet services for residential customers has been billing me $84.75 (including taxes) for the past year, all of the sudden they increased the amount to $113 (including taxes)Bell has been charging $28.25 since October 2025, I have not received notification. I called today March 3rd, 2025 to get the amount of $117.93 reverse to my account ( ********* plus 4.93 late payment. I also called today March 3, 2025 to cancel and close the service as well. ****** - agent ID ******* told me that **** will not reverse the extra charges and will not cancel the service until full payment is received. I will paid up to March 3rd, 2025 the monthly agreed amount of $84.75, but not the overcharged amount of $117.93. I have paid $84.75 today, to bring the balance to zero, but they refused to cancel and close my account. I only ask for what I think is just fair. **** takes advantage of customers by increasing the bills with no notice. I had a similar issues before. I have been **** customer since 2022.
Business Response
Date: 11/03/2025
*******, ******
On behalf of ***********, I would like to thank you for your comments and allowing us the opportunity to respond to your concerns.
However, to further assist in our investigation, we would need your account number associated with the issue.
Regards.
****** M
Customer Answer
Date: 11/03/2025
Please note that the service was cancelled on March 3, 2025 via telephone comunication but BELL keeps on billing us.
Customer Answer
Date: 18/03/2025

Hi, I would like to inform you that **** has resolved the issue to my satisfaction, therefore no further action is required.
Thank you for all your help!!!
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Once again I can't access my email.( *********************************************************)I have had this email for over 15 years. This has happened many times before. Either bell has blocked me or someone hacked. I have been trying to login for 3 days and can't. I have important information that I need access to. **** customer service keeps telling me since I no longer have bell, I am not allowed to have a bell email iv had for 15 years. I need access to my email. I can't reset password because I no longer have bell, and customer service won't help. My mother still has the bell service that we had in ******** but lives and hour away, she's 80 and doesn't know about bell username. I need help to access my email and to change the password. I need someone to contact me to resolve this matter. Thank you.
Business Response
Date: 14/03/2025
Good morning ******* Semkowski,

On behalf of ***********, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern.

To further investigate the issue please contact ********************* at ********.

Regards,

*******
Bell Executive Office
Customer Answer
Date: 14/03/2025
Complaint: 23001808

I am rejecting this response because:
**** has not contacted me, nor resolved this ongoing problem.

Sincerely,

******* Semkowski
Initial Complaint
Date:25/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***** ******. I had set a date to have Bell come to my home to install cable internet Dec 21 2024 and mobile phone. I cancelled a week before they were scheduled to come ( Dec 16 2024). I did get a cancellation number. They then showed up but no one was here. I called again and they admitted an error and reassured me it was cancelled.They then continuously harassed me with phone calls. I called again then again then again to get them to stop. I have received 4 cancellation numbers from them yet they still send me online bills. My last call with them on on Jan 6th 2025 they guaranteed me no more harassing phone calls or bills. Today I received an e-bill from them ( Feb 15 2025) . I've never activated the account or had Bell services in my home. They have yet to send me a cancellation email but have told me 4 times over a two week period they would. I ha e accumulated 4 cancellation numbers a verbal reassurance I would not be bothered again which I have recorded and yet today I received another bill. They sent me a credit for $11.30 which I assumed was for the harassment endured which I did not deposit or cash. Yet today another e-bill from them stating it was due Feb 25 2025. This is harassment and now I'm concerned that me not paying this bill for services I've never used ( I'm with ******) will result in a credit bureau issue. I do not know what else to do. This has been a good awful experience and I need help getting them to understand I do not have bell services and I do not want them. How can they be billing for their services I do not even have their equipment in my home. I cancelled the installation a week before and have all cancellations numbers received during this experience. How is a business allowed to do this especially one such as ****?
Business Response
Date: 27/02/2025
On behalf of ***********, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern.

I have reviewed your account and can confirm it was cancelled as of January ****** as No Show. The account charges were adjusted on that day. A follow up occurred on February 17, 2025 and the remaining charge was adjusted.

Based on the above, I can confirm that the account is closed and you will not bill billed for further services in relation to this account.

Thank you for your patience.

Sincere regards,

******
Bell Mobility
Customer Answer
Date: 27/02/2025
Complaint: 22947909

I am rejecting this response because I called on Dec 17 2024 to cancel the installation due to an unexpected death. I recorded the conversation and received a cancellation number. I let them know at that time I would call them after the holidays to reschedule. During that two week period I was called 2 to 3 times almost everyday. I then called to find out what was going on as I then received a bill via email. I am still receiving bills for mobile services I have never used despite the fact I now have 4 separate cancellation numbers for **** regarding this situation. I did not cancel due to buyer remorse. I had a very significant death to deal with over the holidays and asked to postpone it. During that time i received daily calls and bills via email. I cancelled and then had to cancel 3 more times after a significant number of calls that verge on harassment. I had every intention of rebooking but after the 2 weeks of constant calls and bills for services that had not even been installed I decided to stay with my current provider. I am pleased that my account is now closed but I do want it noted this was not buyer remorse but an unexpected and significant death and their response to that was to call daily a d up send bills for services not installed. My point being is that **** deals in communication but they failed to communicate my phone call on Dec ********************************************* with phone calls during a very difficult time then attempted to bill me for services not installed. I had to call 3 times after that and their last communication with me stated I would receive another mobile cell bill in March that I would have to call them about to have the fees waived. Once again I'm glad the account is closed but they told me that on the phone the last 2 times I called and I still received a bill via email.

Sincerely,

***** ******
Business Response
Date: 04/03/2025
Dear ***** ******,
Thank you for your email.
On behalf of the company, I offer you our deepest condolences.
I can confirm the account balance is $0.00. I will follow up to ensure if there are any further charges they are adjusted, and you do not have to call us.
Again, I sincerely apologize for the delay in cancelling and thank you for your patience.
Kind regards,
******
Bell Mobility
Customer Answer
Date: 06/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:14/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to ************ internet service but never signed a contract. In January 2025, I moved to a new location where the landlord provides internet service, making my ************ unnecessary. I contacted **** on January 20, 2025, to request cancellation, but they refused, stating that my account was set to auto-renew. However, I was never informed or consented to this auto-renewal.Despite no longer using their service since January 2025, **** continues to charge me a monthly fee. Additionally, the building at my previous location is set to be demolished, making it impossible to continue using the service there.*********** has not offered any resolution. They simply refused my request to cancel the service and have continued billing me. Since I never agreed to a contract or auto-renewal, I believe it is unfair and unreasonable for **** to continue charging me for a service I cannot use.Resolution Sought:Immediate cancellation of my Bell Canada internet service.Refund of charges incurred after my move in January 2025.Confirmation from ***************** that no further charges will be applied to my account.I expect **** to process my cancellation without penalty and refund the charges for a service I no longer use or require.
Business Response
Date: 24/02/2025
Dear **** Don,
On behalf of ***********, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern.
As per the information available in our systems, the auto-renewal notifications were sent to the email address that we had on files on the dates of the renewals. The address on file on the latest renewal was *****************************.
With the information provided above, you will understand that we consider the early termination fees valid.

Sincerely,
Jeremie
Bell Canada
Initial Complaint
Date:14/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business is over charging me for internet and adding more on money on my bill
Business Response
Date: 17/02/2025
On behalf of ***********, I would like to thank you for taking the time to reach out to us and allow us the opportunity to respond to your concern.

I have reviewed your account and see you have submitted your dispute via the Commission for Complaints for ****************** Services (CCTS).
Please note *********** will provide the resolution via the above avenue.

Kind regards,

Andre
Bell Canada
Customer Answer
Date: 18/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Customer Answer
Date: 18/02/2025
Thank You
Initial Complaint
Date:28/01/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 14 I visited Wireless Wave in ********************** as my son and I wanted to upgrade our phones.During the process we were told **** was offering a better price I was told the technician would visit on Monday September 16. The day came and went and no technician visited, as well as Tuesday and Wednesday.The technician from **** finally arrived after a few phone calls on Friday. He spent 1.5 hours in total outside and inside my apartment and all he succeeded in doing is shutting off my Virgin internet, and leaving a foul smell in my apartment. So we were without internet. We had to use the data from our cell phones, fortunately we had just increased our packages. They sent another technician who spent another 2 hours to no avail, again only leaving a foul smell in my apartment. STILL NO INTERNET, THEY MANAGED SET UP BILLING THOUGH. So we were using our phone data ******** soon as the offices opened on Wednesday I called and waited 35 minutes to speak to someone who spent 45 minutes trying to fix it. STILL NO INTERNET. Yet another Bell technician came September 25, he spent 40 minutes sitting in his truck, which my son recorded, when my son called him, he finally came upstairs and glancing at the set-up, made comments about dog hair on my furniture, then said he didnt know how to fix it and left. Its important to note that, yet again, he smelled horrible. Is there not some standard of cleanliness your staff is held to when entering peoples homes?I have yet another technician coming today, supposedly a senior technician. I have very low expectations at this point. I require service that works, I also expected to be credited any charges associated with my switching cell phone plans, activation fees, service fees and technician fees. I also expect to have my data put back to the 50 & 100 gigs we started out with before your Bell staff messed up my service.
Business Response
Date: 18/02/2025
Good afternoon Akeyl *****-*******,
On behalf of ****, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concerns.
I have investigated the matter and can confirmed that the issues have been addressed previously by the representatives.
The issues regarding the technicians have been forward onto management to be addressed.
If you still have concerns regarding the billing and data please contact customer service.
Regards,
Charles
Bell Executive Office

Customer Answer
Date: 25/02/2025
Complaint: 22835818

I am rejecting this response because:

NO ONE FROM BELL HAS GIVEN ME ANY SATISFACTORY REASON THEY CLAIM I OWE THE $600 FROM NOVEMBER OF LAST YEAR WHEN I PAY THE BILL EVERY MONTH
I WANT TO SPEAK TO AN ENGLISH SPEAKING SUPERVISOR IN ****** @ ************ AFTER 630 PM

Sincerely,

Akeyl *****-********
Initial Complaint
Date:28/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by **** with an offer for better internet and was promised not to be paying any more than what was the original package I already had. I discovered recently that my bill will be increased by $10. This is not what was promised to me. I suggest that **** honor their promise. I expect that either Bell reduce the bill by the amount that the bill is increased or reverse the changes that were made. I expect for **** to reach out to me within the next 24 to 48 hours with a proposed solution. I was lied to by **** and this is breaking promise to customer. Not acceptable.
Business Response
Date: 29/01/2025
***** ******,
You recently doubled your internet speed from Gigabite 1.5 to Gigabite 3.0 which is why the price went up by $10.00.
If you did not make this change I would suggest calling into customer service to see who did.
If you did make this change and want to see what offers are there for different internet packages I suggest calling into customer service to see what is available.
*******
Customer Answer
Date: 06/02/2025
Complaint: 22824773

I am rejecting this response because: you are the one who manage escalation so you figure it out. I am not good at communicating with customer service. Please help set this right and reverse the action taken on my account. Otherwise I will seek services with another provider.

Sincerely,

***** ******
Business Response
Date: 10/02/2025
***** ******,
I have investigated and our system shows that an outbound call was made to your contact number by a sales agent and that you agreed to the internet speed increase.
I see that a confirmation email was sent you the email address we have on file immediately after the call and that it summarizes the transaction.
If you are saying that you did not authorize that transaction you will have to contact customer service so they can investigate the fraudulent activity on your account.
If you are saying you recall the transaction but want to revert back to the previous service you will still have to contact customer service as they will have to do a proper security validation of your account to make any changes.
The BBB service equipped is not for either of these actions.
*******
Initial Complaint
Date:10/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since June of 2023, I have been contacting Bell for slow internet speed issue. Every time a technician works on the issue or I speak with tech support, the internet speed increases for a limited time and goes back to being slow. In the past three months I have been trying to contact **** in hopes to reach a solution but all I get are agents and supervisors who do not want to listen to what I have to say. Sometime in July of 2023, I spoke with a manager from ******** who informed me that he knows what the issue is and what is the source of the problem but also said that he cannot inform me what it is or how it can be fixed. I have been paying $60+ for 1GBPS speed and the most stable speed I ever get is 290MBPS. I have spend many many hours on the phone troubleshooting with tech support, was on the receiving end of maybe the worst customer service ever; which all in all lost me some business and time and money that did not deserve to be lost due to the so called internet ******** demands are as follows: immediate contact with **** within the next ***** hours to help resolve the issue, since there was a loss in monetary value a compensation of $2000, and a formal apology.
Business Response
Date: 17/01/2025
On behalf of *************, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern.

I have reviewed your account and am pleased that you are in contact with an agent from Client Relations. Their notes indicate they are working on resolving your concerns relating to your internet.

As such,I will leave the resolution in their hands.

Kind regards,

******
Bell Mobility
Customer Answer
Date: 17/01/2025
Complaint: 22759333

I am rejecting this response because:

Bell Representative currently handling my case was dismissive and very disrespectful through CCTS escalation therefore I am proceeding with BBB escalation. I require a new representative of **** to reach out to me because until now I am being disrespected and condescended to by Bell personnel. I will continue to escalate until I get someone who cares about customer and not only about Bell ********************. I have spent many many hours over the past 17 months over the phone doing things that is normally a bell employee task. I don't work for you so you need to do your job. I expect to be contacted by a new Bell representative within the next 24 hrs.

Sincerely,

******** *****
Customer Answer
Date: 20/01/2025
Hello BBB,
This is to inform you that even when requesting for another representative to talk to from ****, they still sent the same representative to aggravate me. I believe **** has broken protocol on customer handling because even when requesting another representative to talk to, they still sent the same one whom still contacted me today even when I expressed that I do not wish to speak to him again. The representative's name is ****** and I want to express that this representative is very rude and condescending person to deal with which was the reason for my request for another representative. Please use this information to do the needful.
Regards,
******** *****
Business Response
Date: 24/01/2025
We respectfully decline your request for a refund of services provided.
Customer Answer
Date: 28/01/2025
Complaint: 22759333

I am rejecting this response because: **** has not provided any means of resolving the reported issue. I require contact by head of consumer relations from **** and expect a refund for the months of the reported issue.

Sincerely,

******** *****
Customer Answer
Date: 29/01/2025
Hello BBB,
I would like to ask why this complaint has been closed as, **** has not made any effort to resolve the reported issue. They have not tried to contact me after the first botched attempt and will not assign anyone else to try to negotiate or reason for an agreement. I require for this complaint to be reopened and for **** to be asked to assign an appropriate representative to contact me to work on achieving an appropriate solution for the issue reported.
Regards,
******** *****

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Bell Internet (Residential) is NOT a BBB Accredited Business.