Business ProfileforBell Internet (Residential)

I have Bell Internet : Gigabit Fibe 1.5. When I subscribed in 9/2020, I got a promotion to have $60 ongoing discount on regular prices. Current advertised regular price for my speed is $130 - I have attached a copy of the Bell's online page. I should pay only $70. However, on my bill, they charged me for a different "regular price" of $145 and I have been paying $85 for several months. When I called the Loyalty team to fix that, they said that they can honor the $130 advertised price but will change my promo code to only $40, so I will end up paying $90. I tried to explain that this is not correct and they can't just play with the numbers like that to make me pay a higher price. My deal is plain and simple: an ongoing promo of $60 and needs to be honored against the advertised regular prices of $130. The supervisor I talked to, ******* ****** ****** ******** said that he can't do anything about and refused to transfer me to his supervisor. I advised him that I will be filing a *** complaint because Bell can't just play with the prices like that to make people pay different prices. My request to adjust my billing to honor my deal with Bell and refund the excess that I have been paying for the past months.