Business ProfileforOttawa Driving School Inc

I purchased the BDE course from Ottawa Driving School September 2022. I have had the written component done as of April 2023, and have been trying to get in car driving lessons completed since. This school is *** accredited as well as a ministry approved course provider.  They have provided me contact information for 4 instructors. I spoke to the first one in April and they said they were very busy, and I said that was fine. They texted me after a couple weeks and said they were too busy and to contact the school and get another instructor. The 2nd one never showed up for the lesson I had, said they over booked, and then started ignoring my messages when I tried to book another lesson with them. The 3rd one does not work in my area on weekends (when I informed the school I could only do weekends as of that point) I was then provided the name of a 4th instructor, however, they provided me the same phone number of the 3rd instructor. I reached out to them, and was provided a new phone number for the 4th instructor, but was told I could only text them. We had started arranging a time to meet in a few weeks, and then they started ignoring my messages, and I could not call them because I had been told not to. I contacted the school earlier today, and was told that I could not speak to a manager or supervisor, or the owner, because they were on vacation. They told me they could not promise the drivers would help me complete the lessons before the due date of September 2023, due to it is not their responsibility. They advised me they would not provide me a refund on the portion I could not complete, since it is not refundable. I have contacted MTO, and they will be getting my file from the school, so I can go to another school that will help me complete the lessons. I have also filed a complaint regarding the school with them. I am looking to get a refund on the in car driving portion ONLY. This business was not able to provide a service which I paid for.