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Business Profile

Delivery Service

ICS Courier

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

Customer Review Ratings

1

Average of 10 Customer Reviews

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Review Details

  • Olivia F

    Date: 24/09/2025

    Horrible service, we buzzed them into the building and somehow they were still unable to deliver it to our door. After one attempt its available for pickup more than 30 min away from my location and I dont have any way to get there. After calling customer support, I had absolutely no help and she basically said that *****. Never use this company ever.

  • Amber S

    Date: 16/07/2025

    Awful. Nobody has a clue what they are doing and you have to chase after these guys for anything to get done. If you're a small business that wants to ship to end users, you can forget about these clowns as they won't support retail.

  • Shirvonne R

    Date: 14/03/2025

    If I could rate this company less than one star I would. They are a joke of a delivery service. Purchased my label on March 7th - picked a pricier label because I wanted my item delivered in the timeline provided by the company. I was unable to drop off that Friday as it was past 6. On Monday at 2:30 I go to the depot - which is over 30km from my house - and theres a sign on the door that says they are only open 11AM-2PM???? But the website says they are open until 6! I even called *** to confirm!!! I had to rush to a drop off counter to scan in the package but the driver had already picked up by then. So now we are Tuesday March 11th and we are finally making progress on this package. I expected it to be delivered on Friday - based on the shipping timeline given to me when I purchased the label, and the *** even said Friday March 14. Imagine my surprise when I log in and see it says Monday March 17. The problem is I needed the items for Sunday March 16. I called customer service who explained to me that the timeline given when purchasing the label is the BEST CASE SCENARIO. WHAT KIND OF COMPANY DOES THIS!?! THIS IS FRAUDULENT. DO NOT USE ICS EVEN IF YOUR LIFE DEPENDED ON IT.

  • Takashi Y

    Date: 22/08/2024

    ICS was to deliver to my office, however, they attempted to deliver at the wrong floor, and as I was working on my floor, a staff member from the other floor told me a delivery was coming upstairs. ***** arrived. Its been days, and noone from their customer service has gotten back to me, even after multiple emails and calls.

  • Ricardo F

    Date: 14/08/2024

    this review is for the Delivery section of the company not to another business they do. IF CAN GIVE -5 STAR TO THIS COMPANY I WILL DO IT. For two days my package is been out for delivery BOTHS DAY AT 7.45 AM and still no delivery, called the company 3 times and nothing is happening. It is really bad

  • Dave M

    Date: 24/07/2024

    'm not sure I'll ever make another order if I see it will be delivered by these clowns. After multiple delays, my package was delivered and SIGNED for by someone who does not likely look like a '****' considering the signature is from a "*************************" in another postal code, approximately 10 kms away from my home. The only similarity to my address is the house number, nothing else matches.

  • Daniel B

    Date: 25/02/2024

    All reviews are accurate. The ************** refused to learn how to sort

  • Stan M

    Date: 11/01/2024

    THE WORST Courier company I have EVER dealt with. They lied, 3 days in a row I waited for a DRIVER to come pickup several parcels for my customers. Each day lies lies lies. Yes sir we have a driver coming today........next day........3rd Day was a charm. Bye Bye, will never use this company again Cheap Rates = **************

  • Al C

    Date: 13/06/2023

    My parcel was out for delivery; I rearranged my schedule in order to be available to receive the package; it did not arrive. Pathetic!

  • Dan M

    Date: 03/12/2022

    Beware of this company and its misinformation. Based on my experience they have a shoddy / inferior process to any other postal or courier that I have dealt with (and I have used them all in ****** at one point or another). For the past week, a parcel that was to be delivered to me, and is supposedly located within my city, has gone from processing to sorting to processing to sorting to out for delivery and then the next day repeats the cycle. When I spoke with customer, they were no more helpful. The agent told me that if a delivery is not made one day, it will get put on the truck the next day but not prioritized. So essentially, it could get stuck back on the bottom of the pile so to speak. It is now 4 days since the status package has indicated in ******. The agent when I spoke yesterday, asked me whether I wanted to pick up the item instead. Other than the provision of the address, she could not tell me in which part of the city, the depot is located. I indicated that I paid for delivery, so it should be delivered. Beware. Poor customer service and client relations all around!

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