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Business Profile

Delivery Service

ICS Courier

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/08/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a registered letter by my insurance company TD insurance by the ICS courier on May 14 2025. ICS courier has documented on their website that the registered letter was delivered and signed for my myself - tracking number ND254711292375J9B1N2. However, we were not home at the time of the delivery, the signature is not mine, and the gps coordinates for the location of the delivery are 19 km away from my home. I have discussed this with ICS courier by phone and email yet they are unwilling to acknowledge their error. My TD home and auto insurance was cancelled due to the non receipt of this registered letter and the insurance company is not willing to reinstate my insurance unless I can have proof from the courier company that the letter was not delivered.

  • Initial Complaint

    Date:02/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I bought on August 30, 2024, a ****** AS AirShuttle II Outdoor Shuttles - 3pcs in **** that have not been delivered. The vendor Sports ******** hired ICS Courier to deliver the product.The delivery address associated with the tracking number is the wrong/incomplete address. I contacted Both ICS Courier and the vendor Sports Virtuoso multiple times about this issue with no response or a resolution.The item has been paid for through ****** and the correct address has been transferred to the seller.Most likely the vendor provided the wrong information to the Courier which delivered the product to the wrong *********** one wants to take responsibility for that mistake. The courier can't be contacted at all and the vendor is avoiding taking any responsibility because I proved they made a mistake.Please help with this matter.Thank you,******* *****

  • Initial Complaint

    Date:02/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible terrible. Never heard of these people. I got a package delivered but was not home to accept it. There is a tick box where they could check off another day for delivery. Not checked off, they took package back. It said it returns in 5 business days. NOT. It was shipped back immediately to the sender! What?! Again, never heard of ICS. Will NEVER EVER ship with them and I will specify when people sending me stuff, NEVER EVER send by this company. I give a -1 star out of 5.

  • Initial Complaint

    Date:18/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package that was shipped next day delivery has been sitting in Ottawa for 10 days. I have had one rep pretend they couldn’t hear me after 30 minutes on hold and another tell me I can take the day off of work to go to their location between 11am and 2 pm to try and get my package. The package shows it has been out for delivery multiple time and never delivered other days it just sits in the warehouse

  • Initial Complaint

    Date:17/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a brand new company that just opened and I had 4 orders that needed the product this company was supposed to deliver. 3 times it was sent back to the shorting warehouse and I was told two days in a row it would be out to me and I will get it as it was now set as a priority! Never got it, had to drive over an hour away to buy the product to fulfill my orders in the time frame I stated they would be done at. I am so heart broken that I company will do this to people! I spent a total of 3 hours on the phone and on hold both times I had called. The company in which I ordered my stuff from won't budge on a refund and they are the ones that chose to use this company! If I see ICS as shipping, because of this, I won't be ordering from companies that use them.

ICS Courier is NOT a BBB Accredited Business.

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