Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is calling for someone who I do not know. They have the wrong phone number and continue to call in spite of the fact I have told them they have the wrong number. Please cease and desist.

  Business Response

  Date: 18/04/2023

  
  *** ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ***** *********
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by *** *********, we thank him for taking the time
  to write us. We can confirm the telephone number listed
  in the complaint was located and has since been removed from our database so no
  further calls will be made to that number regarding this matter. 
  
  We apologize for any inconvenience these
  calls may have caused; we consider the matter closed.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer Answer

  Date: 24/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:13/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Credit Bureau of Canada Collections has been calling me at least weekly, often multiple times a week for almost 2 years. I have spoken with one of their representatives on 4 occasions since the person they are looking for is not me (****** ***). Each time they have reassured me that they would remove my telephone number and the calls would stop. Each time the calls stopped for a week or two and then resume. The last 2 times I called them I asked to speak to a manager. Both times they told me a manager was unavailable. The third time I called in they said they would book a call for a manager to call me back. No manager ever called. This time the only answer I got was that a manager was unavailable. They have no reason to harass me and I don't know how they got my number.

  Business Response

  Date: 18/04/2023

  ******* ***** *** ****
  
  *** ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ****** ********
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by *** ******** we thank her for taking the time
  to write us.  We can confirm the telephone number listed
  in the complaint was located and has since been removed from our database so no
  further calls will be made to that number regarding this matter.  As an added precaution, this same number has
  been added to our National Do Not Call list.
  
  We apologize for any inconvenience these
  calls may have caused *** ********, we consider the matter closed.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer Answer

  Date: 22/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I received a call from the Credit Bureau of Canada Collection on April 13 after receiving the BBB response from them. In addition, on multiple occasions when I called in the past, the customer service representatives reassured me that they were removing my number from their file, making a note on system, and adding my number to the do not call list. Unfortunately they have repeatedly failed to live up to these promises and have instead continued to contact me, leaving me messages.

  Instead I would like a remedy to which they are held accountable if they do not comply. 

  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 26/04/2023

  ********* ***** *** ****
  
  **. ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ****** ********
  Your File # ********
  
  Dear ******:
  
  We can confirm, the telephone number (************) listed in the complaint was added to
  our National Do Not Call list on April 18th.  No calls have been made to this number since
  that time.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they call me with an auto dialer. they call for other people's names on the robot dialer saying it's an urgent business matter. I have called and told them I work a night shift and to kindly remove my number. they haven't and they continue to call. they have also been very ignorant on some calls made. basically and I'm quoting here but they've said "you probably know said person and we don't give a **** if you work nights" this has been going on every 3 days they call. I just want my number removed from thier database
  as uploaded I tried calling and I admit I was agitated as this continues to go on. I only wish thought ahead to keep copies with more dates but you'd think a reasonable company wouldn't need a bbb complaint to make them stop. hoping I don't need to file charges or whatever the next steps are

  Business Response

  Date: 13/04/2023

  ******** ***** *** ****
  
  *** ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ***** *****
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by *** *****, we thank him for taking the time to
  write us. We can confirm the telephone number listed
  in the complaint was located and has since been removed from our database so no
  further calls will be made to that number regarding this matter. 
  
  We apologize for any inconvenience these
  calls may have caused; we consider the matter closed.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

• Initial Complaint

  Date:06/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Credit Bureau of Canada Collection Agency has been calling me via automated message to call them back. I am not the person they are asking for.
  Approximately five years ago I was able to connect with "a person" and correct the problem of "previous cell phone number person" and I thought the issue was corrected as I had no farther calls from the collection agency.
  About a year ago it started again.
  I have tried to block the number but the number overrides the block.
  I have tried calling back using the case numbers given and always I am on hold with an automated message of
  "Please hold until the next available agent is free to help you. You are 3rd in line, you are 2nd in line to have your call answered down to 1st in line please hold...
  Then when "my turn comes" the message changes to "there is no available agent to help. Please call back"
  One time I called I actually got a "real person" and I gave her my case number and she transferred me to another number claiming she could not help me.
  But when I was transferred again I was asked by automated message to to leave a message and asked them to please please call me back.
  This morning I got mad after once again receiving the same automated message :
  "This message is for "and they gave the same name as always". This is the Credit Bureau of Canada Collections regarding an important business matter. This is not a sales call. We can be reached at ************ and please when calling reference file number ******** (I have been given another file number as well ********) Our mailing address is **** **** **** ***** *********** ******* - and then asked me to call them back at the above phone number...
  Which I did with again no help.
  I left six or eight messages and ended each one with please call me back so we can resolve this issue.
  Last time I tried they had blocked me from even leaving a message.
  I do not know what I can do to resolve this.

  Business Response

  Date: 11/04/2023

  
  *** ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: *** **** 
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by *** ****, we thank her for taking the time to
  write us. We can confirm, the telephone number listed
  in the complaint was located and has since been removed from our database so no
  further calls will be made to that number regarding this matter.  As an added precaution, we have added this number
  to our National Do Not Call list.
  
  We apologize for any inconvenience these
  calls may have caused; we consider the matter closed.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer Answer

  Date: 18/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have waited one week to since receiving this complaint settlement, (because I had received a call the morning this email was sent)  but have not had a call from them in that week since, so I am willing to close this complaint and call it resolved.
  
  
  
  Sincerely,
  
  
  
  *** ****

• Initial Complaint

  Date:31/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving robocalls from the Credit Bureau of Canada for a name that is not me, nor do I recognize it: "*** *******" or something like that - hard to tell with the computer voice. They quote File #********. This has been happening for a long time - years. I assume it is a scam, so haven't called fearing identity theft or some other issue could occur if I do. They call my cell number, and I believe my home number as well. I have been diligent about maintaining a good credit history, so I am very frustrated, and wish these bogus calls would stop. As a former Credit Manager, I know this is not an acceptable way to do business.

  Business Response

  Date: 31/03/2023

  *** ****** *
  ********* *************
  ****** ******** ******
  ********** *******
  
  Re: ******* ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by *** ******, we thank her for taking the time
  to write us.  We can confirm, the telephone number listed
  in the complaint was located and has since been removed from our database so no
  further calls will be made to that number regarding this matter. 
  
  We apologize for any inconvenience these
  calls may have caused; we consider the matter closed.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer Answer

  Date: 31/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:30/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I got a new phone number in BC, ************. For the past 5-6 months, I have been receiving calls, texts, and voicemails for ****** * ***** (hard to tell the name exactly because it is computer generated). The message always says to contact them at 866-713-9544 and reference file #********. I have no idea who this ****** person is, have never been associated with this person, and do not know a forwarding phone number. I would like the Credit Bureau of Canada Collections to remove this number from their file. I have yet to talk to a person there as if I answer the call, there is just dead air. Thank you.

  Business Response

  Date: 31/03/2023

  
  
  
  Re: ***** *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by *** *******, we thank her for taking the time
  to write us. 
  We can confirm, the telephone number listed
  in the complaint was located and has since been removed from our database so no
  further calls will be made to that number regarding this matter. 
  
  We apologize for any inconvenience these
  calls may have caused; we consider the matter closed.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****
  

  Customer Answer

  Date: 31/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:28/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started receiving calls from Credit Bureau of Canada. The calls come in saying for the parents of XXX (our son). Our son is a minor under the age of 18. He has no credit. Has never had credit - still doesn’t.
  
  I attempted calling them but after sitting on hold for well over 20min therefore I hung up. The times I have answered the call - there is dead air.
  
  I have no idea who these people/company out and would like them to stop calling or explain what they want…

  Business Response

  Date: 29/03/2023

  
  *** ****** **
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ***** *******
  Your File # ********
  
  Dear ******,
  
  We acknowledge
  receipt of the complaint lodged by **. ***** ******* we thank her for taking the
  time to write us.
  
  The nature of our calls are regarding an
  outstanding business matter with ********. 
  We have spoken with *** ******* and the matter is now resolved.
  
  Should *** ******* have any further
  questions or concerns, she can contact us directly.  We consider this matter closed.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****
  

• Initial Complaint

  Date:24/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not happy with ****** ******** and the gentleman that sold us the system said i can cancel at anytime with no penalties. I then called him and complained how the cameras weren't working good at all and i wasn't happen he then got someone from ****** to come out and remove the equipment and told me not to worry your account will be zero'd out as you do not have the equipment at all. Now ****** has put me in collections when they took the equipment so I am not sure why i am having to pay for their items when they took them. They are ruining my credit.
  
  
  CBCC
  Last reported on Feb 27, 2023
  
  $1,221 **** ******** ****** name
  CBCC
  Open date
  Nov 10, 2022
  Closed date
  Current balance
  $1,221
  Original Amount
  $1,221
  Account Details
  Original creditor
  ****** *** Responsibility
  Individual
  Narratives
  None

  Business Response

  Date: 30/03/2023

  
  *** ****** **
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ****** ******
  Your File # ********
  
  Dear ******,
  
  We
  acknowledge receipt of the complaint lodged by Mr. ****** ****** we thank him for
  taking the time to write us.
  
  There appears
  to be some confusion regarding the return of the equipment.  Our records show the following sequence of
  events:
  March 29th, 2022 – A technician was at *** ******** residence at his request to correct an issue.  According to the notes, the issue was corrected.
  March 30th, 2022 to November 10th, 2022 – No payments were received by ****** ***. therefore, the account was written off and sent to us to recover the remaining outstanding balance.  No record of the equipment being returned.
  November 21st, 2022 – We spoke with *** ****** and he advised us he switched to ***** and they were supposed to pay this balance.
  January 6th, 2023 – *** ****** called our office, advised us this was supposed to be paid by *****, not willing to contact them to try and correct.
  January 17th, 2023 – *** ****** called our office, advised us he no longer wants the system, we offered him to 72% settlement to close this obligation, to which *** ****** accepted the offer, in writing.
  January 31st, 2023 – We spoke with *** ******, apologized for not making the payment, stated, he would have to pay this in instalments, will make his first payment on February 10th, 2023.
  February 9th, 2023 – We spoke with *** ******, he stated he would make a payment on February 10th, 2023.
  February 16th, 2023 – *** ****** e-mailed us, stating, “So, I’m trying to get a loan to pay you guys out but canada collections is screwing me up by being on my credit report.  What’s the payout now, if I get this loan?”
  March 24th, 2023 – *** ****** is claiming in his complaint to the BBB that the equipment has been returned.
  
  Based on this
  information, it is our position the debt is valid.  We encourage *** ****** to contact our office
  and establish a repayment plan for this obligation.  We consider this matter closed.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

• Initial Complaint

  Date:15/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just checked my credit report and there is a derogatory comment saying i owe 270.00 dollars from 2019 and it wasnt there last time i checked. I have no idea what it is for or who it is saying i owe money. I have never been contacted in any way.

  Business Response

  Date: 15/03/2023

  ********* ***** *** ****
  
  Re: ***** ****
  Your File # ********
  
  Dear *** ********
  
  We acknowledge
  receipt of the complaint lodged by Mr. ****, we thank him for taking the time
  to write us.
  
  We can confirm, we are authorized Agents
  working on behalf of the ********** ** ************ who have requested we contact
  Mr. **** regarding an outstanding fine issued to him on April 13, 2010 in
  violation to the ******* ****** *** ****).
  
  Although this obligation is dated back
  twelve years, these ********** ***** are not subject to the Statute of
  Limitations.
  
  We encourage Mr. **** to contact our
  office at 800.256.8964 and speak with one of our Representatives in order to resolve
  this outstanding obligation with the ********** ** ************.   If this
  has been paid directly to the ********** ** ************, we ask Mr. **** to
  provide details of how and when this payment was made.
  
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. ****
  

• Initial Complaint

  Date:15/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Bureau of Canada began ********* me via phone in approximately October of 2022. At that time, Kathy S. indicated that I owed an unpaid debt attached to providing ****** ****** services to a property in Edmonton.
  That property was tenanted and services set up in that tenants name.
  The tenant left the property.
  When my wife took over the property (January 10th, 2022), she initiated a services account and paid the account IN FULL until the property was sold.
  This unpaid debt is for the time period when the property was tenanted
  The services were in the tenants name
  The tenant left.
  The unpaid debt is the responsibility of the tenant.
  
  In addition to the calls, I received an (email) bill from the collections agency via ****** ******:
  The bill had my name in full as the account owner - I have never been an account holder
  The bill were for providing services at an address - Never lived at by me
  The bill had (presumably) my mailing address on it - It was not to my mailing address either
  This bill was wholly fabricated and was populated with incorrect personal information
  
  In addition, I have received notifications that my credit report is being accessed by this company without my authorizations and without them having any further claim do doing so.
  
  I communicated this via email to Kathy S. at ************@*************.com on October 22nd, 2022 and after checking my credit today, I see my credit is still being accessed by this company.
  
  ****** ****** does not transfer unpaid tenant debt to landlords.

  Business Response

  Date: 17/03/2023

  Friday March 17, 2023
  
  Ms. ** *******
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: **** ********
  Your File # ********
  
  Dear Ms. *******:
  
  We acknowledge
  receipt of the complaint lodged by Mr. **** ******** we thank him for taking the
  time to write us.
  
  The nature of our calls are regarding an
  outstanding business matter with ****** ******. 
  We have spoken with our Client and can confirm, the charges for hydro
  usage for the period Mr. ******** has mentioned in his complaint are indeed
  valid.  Furthermore, ****** ****** has
  been in contact with Mr. ******** in an attempt to explain these charges, to
  which he has advised them he would check this on his end and he would call them
  back.
  
  With this information, we would encourage
  Mr. ******** to contact either our office or ****** ****** directly so this
  matter can be resolved amicably. We consider this matter closed.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ###-###-####

  Customer Answer

  Date: 17/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response.

  The charges may or may not be valid, however in the event they are, they belong to the TENANT who vacated the premises.  My complaint is not regarding any charges that do not belong to me. The scope of this complaint is centered solely on the false statement made by ****** ****** and the Credit Bureau.  The response from both of these companies is yet another false statement. 

  Specifically, the response "****** ****** has been in contact with Mr. ******** in an attempt to explain these charges, to which he has advised them he would check this on his end and he would call them back"

  **** ** ******* ***.  I have NOT spoken with ****** ****** through email OR phone at any time.  I have NOT advised I would check in to this further as I already have explained this to the Credit Bureau (Kathy S.) and will no longer continue to explain.  I will very clearly reiterate that I have NOT spoken to ****** ******.

  I would encourage both companies to visit their own link.  I've pasted it here for you: ********************************************************************

  and READ FAQ # 2

  ****** ****** fabricated and invoice with a fake account number, inaccurate personal information and sent it to me.

  Business Response

  Date: 21/03/2023

  Dear Mr. ********,

  We have no further intension of reviewing your credit report and this item will not be reported by our organization.  Having said that, there is the matter of this obligation we would like to resolve.

  Please advise us of your intensions.

  Regards,

  Stephen M.
  

  Customer Answer

  Date: 26/03/2023

  
  
  Better Business Bureau:
  
  
  I accept that the business will no longer access my credit report. 
  
  
  
  Sincerely,
  
  
  
  **** ********