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Business Profile

Collections Agencies

Credit Bureau of Canada Collections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 199 total complaints in the last 3 years.
  • 51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:19/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** **************such debt could possibly exist.

    Business Response

    Date: 19/06/2025

    Thursday June 19, 2025

    Ms. ******** **
    Complaint Administrator
    Better Business Bureau
    Kitchener, Ontario

    Re: **** **************
    **** **** * ********

    Dear ********:

    We acknowledge
    receipt of the complaint lodged by Mr. **************, we thank him for taking
    the time to write us. We completed a search of our telephone
    records and have located and removed the daytime telephone number listed in the
    body of the complaint from our database. 
    No further calls will be made to this number regarding this matter.  As an added precaution, we have added this
    number to our National Do Not Call list.

    We apologize for any inconvenience these
    calls may have caused.  We consider the
    matter closed.

    Regards,

    *** ******* ******
    *** ** ********** * ******* *******
    ****** ****** ** ****** *********** 
    ************ **** ****

  • Initial Complaint

    Date:18/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ***

    Business Response

    Date: 19/06/2025

    Thursday June 19, 2025

    Ms. ******** **
    Complaint Administrator
    Better Business Bureau
    Kitchener, Ontario

    *** ***** ***
    **** **** * ********

    **** *********

    We acknowledge
    receipt of the complaint lodged by Mr. ***** ***, we thank them for taking the
    time to write us. We completed a search of our telephone
    records and have located and removed the daytime telephone number listed in the
    body of the complaint from our database. 
    No further calls will be made to this number regarding this matter. 

    We apologize for any inconvenience these
    calls may have caused.  We consider the
    matter closed.

    Regards,

    Mr. ******* ****** 
    SVP of Compliance / Privacy Officer
    Credit Bureau of Canada Collections 
    ###-###-####

  • Initial Complaint

    Date:17/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This “company” keeps calling me. Saying that I owe them money. Every time I try to talk to somebody when they call it asks me to leave my name and info for a call back. No human calls me back. **** ** * ***** * ***** *****

    Business Response

    Date: 18/06/2025

    Wednesday June 18, 2025

    Ms. ******** **
    Complaint Administrator
    Better Business Bureau
    Kitchener, Ontario

    *** ******* **************
    **** **** * ********

    Dear ********:

    We acknowledge
    receipt of the complaint lodged by Ms. **************, we thank her for taking the time to write us.  We’re sorry to hear about the struggles Ms. ************** has experienced getting in touch with us.  The nature of
    our calls are regarding an unresolved business matter with *** ****** ********.
     Due to privacy laws in Canada, we are
    unaware of the details of this unresolved matter only the fact that there is an
    unpaid balance.

    If there is a certain time Ms. **************
    can be available, we can arrange for someone to call her. 

    We encourage Ms. ************** to
    resolve this as soon as possible.

    Regards,

    Mr. ******* ******
    SVP of Compliance / Privacy Officer
    Credit Bureau of Canada Collections 
    ###-###-####

  • Initial Complaint

    Date:13/06/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:

    My phone number is ###-###-####.


    Sincerely,



    *** ********

    Business Response

    Date: 13/06/2025

    Friday June 13, 2025


    Ms. ******** **
    Complaint Administrator
    Better Business Bureau
    Kitchener, Ontario

    Re: *** ********
    Your File # ********

    Dear ********:

    We acknowledge
    receipt of the complaint lodged by *** ********, we thank them for taking the
    time to write us.  We are unable to complete a search of
    our telephone records as the daytime telephone number listed in the body of the
    complaint is incomplete and the name of the person listed is insufficient.

    We apologize for any inconvenience these
    calls may have caused and will remove the number from our database immediately
    following receiving the complete telephone number.

    Regards,

    Mr. ******* ******
    SVP of Compliance / Privacy Officer
    Credit Bureau of Canada Collections 
    ************ **** ****

    Business Response

    Date: 16/06/2025

    Monday June 16, 2025

    Ms. ******** **
    Complaint Administrator
    Better Business Bureau
    Kitchener, Ontario

    Re: *** ********
    Your File # ********

    Dear ********:

    We thank *** ******** for providing a complete telephone number. We have
    now located and removed the daytime telephone number listed in the body of the complaint
    from our database.  No further calls will
    be made to this number. 
    We apologize for any inconvenience these
    calls may have caused.  We consider the
    matter closed.

    Regards,


    Mr. ******* ******
     

    SVP of Compliance / Privacy Officer
    Credit Bureau of Canada Collections 
    ************ **** ****


    Customer Answer

    Date: 26/06/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** ********

  • Initial Complaint

    Date:12/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ********

    Business Response

    Date: 13/06/2025

    Friday June 13, 2025


    Ms. ******** **
    Complaint Administrator
    Better Business Bureau
    Kitchener, Ontario

    Re: ***** ********
    Your File # ********

    Dear ********:

    We acknowledge
    receipt of the complaint lodged by Ms. ********, we thank her for taking the
    time to write us. We completed a search of our telephone
    records and have located and removed the daytime telephone number listed in the
    body of the complaint from our database. 
    No further calls will be made to this number regarding this matter. 

    We apologize for any inconvenience these
    calls may have caused.  We consider the
    matter closed.

    Regards,

    Mr. ******* ****** 
    SVP of Compliance / Privacy Officer
    Credit Bureau of Canada Collections 
    ###-###-####

Credit Bureau of Canada Collections is NOT a BBB Accredited Business.

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