Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to call me and leave messages. They state that it's not a sales call and to call back with a case number.
  I've attempted to call back and am only presented with the option to leave a message.
  I have no debts and have been issued nothing physically stating who they claim I have debt with as required by law.
  My number should be removed from their system.

  Business Response

  Date: 30/05/2023

  Tuesday May 30, 2023
  
  Re: ***** *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by Mr. *******, we thank him for taking the time
  to write us.  We can confirm the telephone number listed
  in the complaint was successfully located and removed from our database. No
  further calls will be made to that number regarding this matter. 
  
  We apologize for any inconvenience these
  calls may have caused; we consider the matter closed.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. ****

  Customer Answer

  Date: 30/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:26/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by Credit Counselling Collections Canada. I responded to a call and spoke to a representative, but when I refused to give my birth date, I was disconnected. Another time I called and they said I needed to call ** about my issue, but I'm currently a ** customer and ** has nothing on record about me being delinquent in any way. These calls keep persisting and after blocking them, they continue to fill up my voicemail.

  Business Response

  Date: 30/05/2023

  
  *** ****** *
  ********* *************
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ***** *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by *** ******* we thank him for taking the time
  to write us.
  
  We are authorized
  Agents working on behalf of ** ****, who have asked us to contact *** ******* regarding a ********** **** item in his name. 
  The address ** **** has on file is *** ****** ******* ******** *** ***.  We can confirm the telephone listed in your complaint is identical to the number on record with **.  
  
  ****** *** *** ******** ****** **** *** **** ** *** ******* **** ** ******** *****
  
  We encourage him to
  contact our office and resolve this matter.
  
  Regards,
  

  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  
  

• Initial Complaint

  Date:25/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to you regarding a troubling issue concerning a collection charge that was sent to my credit file by the Credit Bureau of Canada Collection Agency. On April 27, 2023, I was contacted by ***** ******, whose contact information is as follows: Main: ************** Ext. ****, Fax: ************, and Email: *******@************.com.
  
  To provide a comprehensive overview of the situation, I have ******** all relevant emails, including the invoice from the airline travel agency, *********. In my correspondence with *** ******, I have clearly explained that the charge in question was not authorized by me, and the airline ticket associated with it was booked under a different name. It is perplexing that the Credit Bureau of Canada Collection Agency holds me accountable for payment when I had no involvement in the booking process whatsoever.
  
  I want to emphasize that I promptly disputed this transaction with my credit card company, and according to my ******** **** ****** Card dispute department, ********* was given a 30-day period to resolve the matter back in April 2022.
  
  ******** ** **** ****** *** **** **** *** ***** ****** **** *** ****** ****** ** ****** ********** ******* ********* ** ********** ** **** ** ** ***** * **** ** ********* ********** ***** ****** ******* ** *** ** ***** ** * **** ***** ** **** ******** * **** ******** * ******** ****** ********* ******* ******* ** *** ********.
  
  I kindly request your assistance and intervention in addressing this matter. * ***** ** *** ****** ******** ******** ********** ** ******** **** *** ******* ******** ********** ********** * **** *** ** ******* * ******** ************* **** **** ********* *** **** *** ****** ****** ** ****** ********** ****** *********** *** ***** ******** ** ** ** ****** ********** **** **** ************ ********** ****** ** ******** ********** ** ** ** ******** ********* ** ****** *****

  Business Response

  Date: 30/05/2023

  
  *** ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ****** *****
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by *** ***** we thank him for taking the time to
  write us.  We have been in
  contact with our Client, ********* and they have confirmed this booking to be
  legitimate and has provided documentation to support the charge.  They acknowledge that it was booked under a
  different name however, the charge was processed through your credit card.  This can not be challenged without filing a
  police report stating this charge was done fraudulently.
  
  We have ******** the
  supporting documentation for *** ******* review.  We encourage him to resolve this matter by
  either filing said police report or making a payment to satisfy this
  obligation.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer Answer

  Date: 30/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have reviewed the ********** you provided, and it appears to show a different name associated with the booking. I do not recognize this name, and I am uncertain how this ********** proves that the booking was made by me. This is the very reason why I disputed this charge with my credit card company and ********* back in March 2022, as ********* failed to resolve the dispute at that time and could have refused to give the credit with my ******** **** ********** company by sending this ********** during that time.
  
  Clearly, ********* had their chance and a year later they remembered to go after who was victim for this charge? it made no sense? Please explain what exactly am I missing here?
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 12/06/2023

  
  
  *** ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ****** *****
  Your File # ********
  
  Dear ******:
  
  We understand *** ******* frustration, this outstanding obligation appears to be one of
  Fraudulent nature.  *** ***** claims his
  credit card was compromised by an unknown third party and therefore, the charge
  was reversed by his credit card company.
  
  *** ***** is
  responsible for all charges appearing on the card and any charges relating to chargebacks
  from the merchant, where his credit card was used as the method of payment, which
  in this case was *********.  Therefore,
  the obligation must be satisfied by one of three options:
  1. A payment for the charge
  2. Provide a police report
  3. Provide an “Affidavit”   
  
  *** ***** and I are
  working together off-line to resolve this matter. We trust this will be
  resolved in the next few days.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****
  

  Customer Answer

  Date: 13/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:25/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Robo calls daily. For over 2 years.

  Business Response

  Date: 26/05/2023

  Friday May 26, 2023
  
  Re: ***** ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by Ms. ****** we thank her for taking the time to
  write us.
  
  No further calls
  will be made to this number regarding this matter.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. ****

  Business Response

  Date: 26/05/2023

  ****** *** *** ****
  
  *** ****** *
  ********* *************
  ****** ******** ******
  ********** *******
  
  Re: ***** ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by *** ****** we thank her for taking the time to
  write us.
  
  No further calls
  will be made to this number regarding this matter.
  
  Regards,
  
  *** ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer Answer

  Date: 01/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Customer Answer

  Date: 01/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:23/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've never received a piece of mail nor bill showing I owe any money to anybody. I know that I have ZERO outstanding debts and have amazing credit. This is confirmed as my banking app allows me to do soft credit checks. And yet, I get calls from these people almost every other day telling me I have to call them regarding a serious matter. They've never sent me a letter either. I have tried calling them to tell them to leave me alone and they do not answer. I'm getting fed up of the calls and they need to stop calling me ASAP.

  Business Response

  Date: 26/05/2023

  Friday May 26, 2023
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by Ms. **** we thank her for taking the time to
  write us.  We are authorized Agents working on
  behalf of Life Labs, who have asked us to contact Ms. **** regarding an
  outstanding balance on her account.  A
  copy of the notice that was sent to Ms. **** back in February, addressed to the
  same address as listed in the complaint, advising her of this outstanding
  obligation, *** **** ********.
  
  Due to the privacy aspect of this, we are
  not made aware of what work Ms. **** had with Life Labs, we only have the name
  of the doctor, which as Dr. Grace Y. Bajow.  
  
  We encourage Ms. **** to contact our
  office and speak with a Representative so we may resolve this business
  matter.  Ms. **** can also visit the Life
  Labs office that she attended for further details. 
  
  Regards,
  
  Mr. Stephen Miller
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. 3256
  

• Initial Complaint

  Date:23/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since early 2023, I have been robo-contacted by Credit Counselling Collections Canada. I responded to a call and spoke to a representative, but when I refused to give my birth date, I was disconnected. The calls persisted. I attempted to return the calls (using the same number the company was calling), but always got a "leave a message" message. In late April, when I blocked my number, I reached a person who told me that I owed money to **** ****. I do not. I requested documentation with regard to the supposed charge and gave my mailing address so that the documentation could be sent. NOTHING has been received.
  
  I have never received any notification from **** **** about any invoice. Nonetheless, I have attempted to follow up with **** **** directly on 28 May and 1 May, but could only leave messages with my hone number with their billing department. They have not returned my calls.

  Business Response

  Date: 24/05/2023

  Wednesday May 24, 2023
  
  Re: ******* ********
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by Ms. ********, we thank her for taking the time
  to write us.  We are authorized Agents working on
  behalf of **** ****, who have asked us to contact her at the same telephone
  number which was listed in this correspondence. 
  Since our first attempt back in January, we have been unable to properly
  verify Ms. ******** by way of address or date of birth and she appears to have
  no recollection of visiting a **** *** and seeing Dr. ********* ****.
  
  As a result, we have closed the account
  so no further calls will be made to that number regarding this matter. 
  
  We can also confirm there has been no
  mention of this item on Ms. ********’s credit report.  We consider the matter closed.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ **** ****

  Customer Answer

  Date: 24/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. That said, I do wish to correct a couple of miss statements in their response. Firstly, the file number quoted in the response to me does not match the file number stated in the Robo calls I have received. Secondly, in my second conversation with one of their representatives, I did provide my address city and postal code to the representative so that they could forward any documentation they may have with regard to their calls. as stated, previously, I’ve received nothing from them 
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:17/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are calling multiple times per week for the previous owner of my phone number despite having been notified repeatedly that this hasn’t been his phone number since at least September of 2016 when it was reassigned to me. When I call to speak to someone, I’m only ever given the option to leave a voicemail. I’ve done so numerous times, notifying them that this is no longer his number, yet they are still ********* me.

  Business Response

  Date: 24/05/2023

  Wednesday May 24, 2023
  
  Re: ****** ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by Ms. ******, we thank her for taking the time
  to write us.  We can confirm the telephone number listed
  in the complaint was indeed removed from our database when Ms. ****** called
  our office on May 18th.  No
  further calls will be made to that number regarding this matter. 
  
  We apologize for any inconvenience these
  calls may have caused; we consider the matter closed.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. 3256

  Customer Answer

  Date: 30/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:17/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling my number and leaving an automated message that is partly cut off.
  I have no idea as to why they are calling me as I have no outstanding debts with anyone as I did a consumer proposal 2 1/2 yrs ago.
  I would like them to stop trying to contact me.

  Business Response

  Date: 24/05/2023

  Wednesday May 24, 2023
  
  Dear ******:
  
  We acknowledge
  receipt of the correspondence by Mr. ******* *******; we thank him for taking the
  time to write us. We are authorized Agents working on behalf
  of ***** ***** **********, who have asked us to contact both ******* and *****
  ******* regarding an unresolved business matter.
  
  We encourage them to contact our office at
  855.275.5592 and speak with one of our Representatives regarding this matter.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. ****

  Customer Answer

  Date: 24/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I do not have any outstanding debt with the ***** ***** ****** **** ********.

  I think they need to verify their facts.

  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 26/05/2023

  Friday May 26, 2023
  
  Re: ******* *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge Mr. *******’s
  response and request to have no further contact by the business.  No further calls will be made to this telephone
  number regarding this matter.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. ****

• Initial Complaint

  Date:17/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting calls from Credit Bureau of Canada Collections for the past year for a person called ******* *?? about case number *****. I have owned this mobile number for the past 8 years and have never had anything to do with this ******* person. Calls have always gone straight to my voice mail, and they are robot calls. A couple weeks ago a person from Credit Bureau of Canada called and spoke to my husband who explained that we have had this phone number for the last 8 years and that we do not know who this ******* was. The person from Credit Bureau of Canada told us that the number will be removed from their database, and yet I am still receiving the calls!

  Business Response

  Date: 24/05/2023

  Wednesday May 24, 2023
  
  Re: **** ********
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by Ms. ********; we thank her for taking the time
  to write us.  We can confirm the telephone number listed
  in the complaint was indeed removed from the file number Ms. ******** referred in
  her correspondence however, it was also located on a second file for this same
  person.  The number has now been removed
  from our database so no further calls will be made to that number regarding
  this matter. 
  
  We apologize for any inconvenience these
  calls may have caused; we consider the matter closed.
  
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ **** ****
  

  Customer Answer

  Date: 24/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:16/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received incessant **** calls from their number ************* with a robotic voice leaving voicemails telling me to settle my debt. I received a text message claiming they are acting on behalf of the local hospital. I have never been to hospital before, and I know I have no debt. I know they are required to send a letter to my address with all details surrounding the alleged debt before attempting to collect, and I have received no mail from them. **** ** * ****. They never even call long enough to give me a chance to pick up, they have just been leaving **** voicemails on my phone since April. Now that I am receiving text messages too, it is going too far.

  Business Response

  Date: 17/05/2023

  Wednesday May 17, 2023
  
  Re: ***** *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge
  receipt of the complaint lodged by Ms. ***** *******, we thank her for taking the
  time to write to us. We are authorized Agents working on
  behalf of ********* ******* Hospital, who have asked us back in March 2023, to
  contact Ms. ******* regarding an unresolved business matter with them.  The Hospital has provided some personal
  information, such as *****’s address, telephone number and date of birth. Due
  to the confidential nature of this, we are not provided with details of the
  account, only the fact there is an invoice that remains outstanding.
  
  In accordance with BC Collection laws, a
  notice was sent to the address provided to us by the Hospital on March 28th,
  2023.  A copy of this letter is attached
  for Ms. *******’s review.  We encourage Ms.
  ******* to contact us or the hospital directly and resolve this matter.
  
  We trust the information provided has brought
  some clarity to Ms. *******.
  
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ **** ****

  Customer Answer

  Date: 17/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have now contacted the hospital who evidently made no effort to contact me directly themselves, and it appears they also made no effort to contact the clinic I dealt with initially who had all of my up to date contact information on file as well as my payment information. I have made several attempts to call your offices today to discuss this with one of your agents as I intend on taking up a complaint with the hospital accounts department following this. Please have an agent return my call as soon as possible.
  
  
  
  Sincerely,
  
  
  
  ***** *******