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Find a Location

Francis Home Environment Heating & Air Conditioning has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFrancis Home Environment Heating & Air Conditioning

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.64/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/3/2018

    Years in Business: 91

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Your source for furnace and air conditioner installation, maintenance and repair across the Ottawa region.
    Francis Home Environment Heating & Air Conditioning has been proudly providing Ottawa and the surrounding areas with dependable heating and cooling services since 1933.
    From quick and simple repairs to a full setup and installation of a brand-new system, we’re here to help you make your home feel just right with 24/7/365 service.
    Our certified HVAC technicians are here to help, no matter the time of year – we offer full service throughout the Ottawa area. We are always available outside of traditional working hours and even on holidays at no extra charge.

    Products & Services

    Furnace
    Air Conditioner
    Heat Pump
    Indoor air quality
    Ductless mini-split
    Air duct cleaning
    Plumbing services
    Electrical services
    Whole home air purification and humidifers

    Business Details

    This is a multi-location business.

    Find a Location

    Francis Home Environment Heating & Air Conditioning has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      400-38 Antares Drive, Nepean, ON K2E 7V2
      BBB File Opened:
      2/3/2007
      Years in Business:
      91
      Business Started:
      1/1/1933
      Business Incorporated:
      5/1/2016
      Accredited Since:
      2/3/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 893180125 for this business, issued by Canada Revenue Agency

      These agencies may include:

      Canada Revenue Agency

      875 Heron Road, Ottawa Technology Centre

      Ottawa ON K1A 1

      800-2676999

      http://www.cra-arc.gc.ca

      Type of Entity:
      Corporation
      Number of Employees:
      40
      Alternate Business Name
      • Right Time Group of Companies
      • Right Time Heating and Air Conditioning Canada Inc.
      • Francis Home Environment Service Experts
      Hours of Operation

      Primary

      M:
      12:00 AM - 11:59 PM
      T:
      12:00 AM - 11:59 PM
      W:
      12:00 AM - 11:59 PM
      Th:
      12:00 AM - 11:59 PM
      F:
      12:00 AM - 11:59 PM
      Sa:
      12:00 AM - 11:59 PM
      Su:
      12:00 AM - 11:59 PM
      Business Management
      • Marc Gagnon
      Contact Information

      Customer Contact

      • Kaili Barnes, Online Reputation Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      20/09/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      As outlined on page 6 of the complaint (attached) , I am seeking:- replacement and installation, at no cost to me and as soon as possible, of a Lennox WIFI Comfort thermostat with the same functionalities as the two thermostats I had before;-full reimbursement for the amount of $ ****** I paid for the cost of the incompatible Honeywell thermostat and its installation during FHE visit on May 1, 2023;-at minimum, grandfathering of the clause of the Maintenance Plus Plan (***) in regards to a lifetime warranty of the thermostat - grandfathering of all the clauses of the *** since I still have no idea what the replacement plan is all about and until recently I did not even know that a replacement plan existed and that this new plan was applied to me by FHE without my knowledge or consent.. I am not technically savvy and I used my phone and my computer to prepare and file this complaint. I am going to send the documents that I wish you forward to FHE in another separate filing because I do not know how to download pictures from my cell into my computer (which I am using right now to file a complaint regarding FHE.
      Read More

      Customer Reviews

      27 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Flor Myriam R

      5 stars

      25/04/2024

      *******************, did an excellent job, the service was great.

      Local BBB

      BBB Canada's Northern Capital Regions and Quebec

      BBB Reports On

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