Reviews
This profile includes reviews for Nordik Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromA. C.
Date: 18/02/2025
1 star**** ******* I have been dealing with issues from day one of installation (1 yr). Wrong doors (3). Wrong colour. Poor craftmanship and poor quality. The door drafts are unbelievable. Replacement doors/frames, still wrong colour, are now defective, window glass in new window is broken. Been given promises for resolution, only to be ghosted with lack of response. Technicians unqualified *** ***** ** ******* most of the times. My hardware that I supplied was damaged during installation. **** ***** ** ******* ***** ****** ****** *** ******** Can't get management to contact me, no matter how many times I've asked. Once you sign the contract you are on your own. There is absolutely no excuse for this nightmare. Just fix the issues as promised! Where is the management of this company?
Nordik Windows & Doors
Date: 21/02/2025
Thank you for sharing your feedback. We fully guarantee our products and workmanship and are committed to ensuring your satisfaction. We understand your frustration and want to assure you that we are actively working to resolve the issues with your product and installation.
We must firmly refute the accusation regarding our technicians’ conduct, as we hold our team to the highest professional standards. If you have any concerns about the behaviour of any staff member, we encourage you to reach out directly so we can address them appropriately.
Our goal remains to resolve any outstanding concerns with the utmost professionalism and to your complete satisfaction. We appreciate your patience and the opportunity to make things right.A. C.
Date: 02/04/2025
Sorry, but I have yet to experience your so called full guarantee of products and workmanship and commitment to ensuring our satisfaction! * *** ****** *** *** ** ******* **** *** ******** **** *** **** *** * **** ******** ***** ** ******** ** *** ******** ** **** ****** *** **** ** *** *** ** ****** *** *** ****** ***** ** ********* ** *** ** ***** Rest assured we report any issue with technicians to them immediately *** **** ** *** ** ******** ********. Aside from all this, I am letting you know that over a month ago, I thought we had reached a resolution for the 3 door systems and were told that new doors were finally made and onsite awaiting confirmation of the finish and of the paint color. I confirmed the color choice and never heard back. Last week I was trying to get an update and have just been told the doors are being built by ********** and will be ready in 4 weeks??? I have responded to them asking for an explanation and my EXTREME frustration with ****** the ************ ** staff, lack of response/communication and to express that I honestly feel I am still being jerked around ** *** ***** ** ***** ******** This has been a two year nightmare from the get go and completely unacceptable from a company who makes such service excellence claims. I have told them again that I cannot continue with the ongoing delays and to refund the project and I will outsource another contractor. * **** **** ******* **** ****** **** * **** ** ** ***** **** *** **** ***** ***** ******* ** **** ** ** ******. I do not have the time, resources or anymore energy to deal with the ongoing excuses and delays so I have to look at all my options at this point and/or with any other future issues that I am sure are likely to occur due to my lack of confidence and experience thus far with Nordik!A. C.
Date: 02/04/2025
Further to my first response I forgot to add another important detail that was confirmed during this whole waiting period and back and forth with the many unaddressed issues. We have said there must be alignment issues since day one with no one addressing or advising what the problem was. Not only did I have to arrange for an independent review of workmanship, two of your own technicians admitted that the issue is because framing for the door, which affects hinges position, was completed to suit metal doors and not fibreglass which is a different thickness. Apparently, there was such a push for sales people to sell fibreglass but your sub contractors were not putting in the right framing due to inexperience apparently. Again this was also confirmed with one of your own technician when to trying to make adjusts to address warping doors, gaps, drafts, bugs/water entering and temporary weatherstripping. There was apparently also a change in supplier due to the lower quality door that was installed when began coming apart. I hope with these updates you can appreciate my frustration and complete lack in confidence with Nordik now and in the future.Review fromDavid Q
Date: 11/02/2025
5 starsI highly recommend this company to anyone who’s dealing with window issues. I had absolutely no problems with them whatsoever. They were very professional courteous time and delivered exactly what they said they were going to do. I highly recommend them and assure you that this is the company you deal with with window issues.Nordik Windows & Doors
Date: 12/02/2025
Thank you for your kind words and recommendation! We're so glad to hear that you had a smooth and professional experience with our team. Delivering exactly what we promise is always our goal, and we appreciate your trust in us. Enjoy your new windows!Review fromSam K
Date: 11/02/2025
1 starWhen I texted to cancel my appointment the person texting back was initially somewhat professional and courteous, but as I showed no interest in rebooking, he/she started to *** *** tease me *** ***** ** ** ****** ****** ** ******* **. The exchange took place on Tue, 11 Feb 25 between 9:55 and 10:20 in the morning, for a length of time that seemed like it would never end - I wasn't, this time, willing to let them have the last word. Nordik's **** *******reach out personnel was not surprisingly very disappointing.Nordik Windows & Doors
Date: 18/02/2025
Thank you for sharing your feedback. While we find your interpretation of your interaction with our Virtual Assistant a bit surprising, we can assure you that every question you asked was answered accurately and professionally. The assistant is programmed to respond to every message it receives, so the back-and-forth exchange you experienced was simply it doing its job—not an attempt to provoke you.
If messages like "Take care! ??" or "Bye for now! ??" came across the wrong way, we sincerely apologize. We wish you all the best with your upcoming window project.Review fromTiffany B
Date: 07/02/2025
5 starsThe product is great to begin with but their after sales service is really terrific. Berkay and Haig were here fixing a minor issue and really went above and beyond; it's truly appreciated.Nordik Windows & Doors
Date: 10/02/2025
Thank you for your wonderful feedback! We’re glad you’re loving the product, and it’s great to hear that Berkay and Haig went above and beyond to provide excellent service. We take pride in standing behind our products and ensuring our customers are fully satisfied. If you ever need anything, we’re here for you!Review fromMike E
Date: 06/02/2025
5 starsGiuliano was very professional and knowledgeable. He answered all of our questions. As a sales rep. I highly recommend him. Thank you.Nordik Windows & Doors
Date: 07/02/2025
Thank you for your kind words! We're thrilled to hear that Giuliano provided such professional and knowledgeable service. We truly appreciate your recommendation and are excited to help you with your new windows. Let us know if you have any further questions!Review fromCarol S
Date: 05/02/2025
5 starsI had Nordik install new windows in 2024 and I have been very satisfied. I requested a small repair this year and the office was extremely responsive, immediately setting up an appointment time for the repair to be completed. Haig was very courteous and knowledgeable and completed the repair quickly. He also inspected the other window which had been installed and ensured I was satisfied. Excellent company overall.Nordik Windows & Doors
Date: 10/02/2025
Thank you for your kind review! We're thrilled to hear that you've been satisfied with your Nordik windows and that our team provided a prompt and seamless warranty service. Haig takes great pride in his work, and we're glad he could ensure everything was in top shape for you. We appreciate your trust in Nordik and are always here if you need anything in the future!Review fromSUSAN R
Date: 05/02/2025
4 starsI love my doors and window! Installers were very professional and nice.Nordik Windows & Doors
Date: 07/02/2025
Thank you for your wonderful feedback! We're so glad to hear that you love your new doors and windows. Our team takes great pride in being professional and friendly, and we’re happy that you had such a positive experience!Review fromAndrew D
Date: 03/02/2025
5 starsHad Windows done in 2021 by Nordik
Decided to do the Doors this year
Great Customer Service
Very knowledgeable and detail oriented Sales Representative
Excellent Quote Process (Detailed and Organized)
Very Competitive PricingNordik Windows & Doors
Date: 05/02/2025
Thank you for choosing Nordik again for your home upgrades! We're thrilled to have earned your trust for both your windows and now your doors. It’s great to hear that you had a smooth experience with our team, from the quote process to our competitive pricing. We appreciate your support!Review fromKaren G
Date: 20/01/2025
5 stars*** *** ** *** ***** *** *** ******* We are totally satisified. The service, the timing & the product from Nordik Windows & Doors, were excellent. Both the office staff & the installer we dealt with, were above board. We're not sure we've had this kind of service from a company in many years.Nordik Windows & Doors
Date: 22/01/2025
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us and that both our office staff and installer made such a great impression. Providing top-notch service and exceptional products is what we strive for every day. We’re delighted to know we met your expectations and made a lasting impact. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.Review fromJake K
Date: 16/01/2025
5 starsI contacted Nordik Windows to help with a warranty claim. One of my window seals had failed and they were able to come quickly to assess the problem and replace the window completely free. The staff were quite knowledgeable and very professional. This includes the office staff as well as the installers. Overall, I am very happy with the results and would recommended Nordik to anyone looking to get their windows replaced.Nordik Windows & Doors
Date: 20/01/2025
Hi ****,
Thank you for your kind words and for sharing your experience with Nordik Windows! We're thrilled to hear that our team was able to promptly assess and resolve your warranty claim. It's great to know our office staff and installers left a positive impression with their knowledge and professionalism.
We’re so glad you’re happy with the results and truly appreciate your recommendation. If you ever need anything else in the future, don’t hesitate to reach out—we're here to help!
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