Reviews

Review Details

• Review fromGlen A

  Date: 22/07/2025

  1 star
  I purchased a New Samsung stove from *** ***** on April 28, 2025.
  Was received on May 6, 2025. After one week of usage, the stove displayed an Error Code and lock the oven door. I immediately called The ***** to complain. The ***** explained I was under the manufacturer warranty so I have to contact Samsung. We are now July 22, 2025. After 4 service calls, replacing several parts including wiring, the stove is now working. I explained to the technician that I did not pay for a rebuild stove, I wanted a new stove. Technician filled his report back to Samsung to explain the situation as well as the experience and that I should receive a new stove as well as compensation. According to Samsung policy the warranty covers parts and labour. Since the stove is now working Samsung is not offering compensation. Now it's past The ****** 30 Day return policy. *** ***** ** ****** ** ********** ** ** **** ******* * ****** ************* Since it's past The ****** 30 Day return policy. The ***** is unable to compensate me as well without a Return
  Authorization Form from Samsung which Samsung refuses to release. I am still paying for a
  refurbished/rebuilt stove.

• Review fromWillie L

  Date: 21/07/2025

  1 star
  **** ***** ********** **** well they changed their return policy in 2024 where they start charging restocking fees for products and certain items are no longer refundable even if it's not opened... anyways.. preordered the **** * watch and case etc all on seperate orders which is fine... it's a preorder 2 weeks before launch.. i ordered on 1st day.. i decided the case actually wouldn't work.. so i went to cancel it.. no problem right? it won't be shipped for another 10 days at least as it's not even launched yet.. they told me sorry you can't cancel we already printed a label for be shipped almost 2 weeks later.. you can refund it once you receive it but we'll charge you 10% restocking fee.. *** * ***** ******* ***. oh they added a new line to TOS now.. before the agent will tell you to refuse the package and it'll be shipped back and you won't be charged 10%.. now the new tos states if you refuse package it'll still considered delivered and you won't get a refund.. the onus is on the customer to figure out how to get the package and refund to take the 10% restocking fee hit.. ***** ***** ******** ********** ****** ** *******

• Review fromjohn B

  Date: 09/07/2025

  1 star
  at yorkdale they basically tried to ****** *** me into paying or repairs is didnt want. I went to them for a screen and was told 1) that i could not purchase a screen and had to pay them to do the repair 2) that i would also need to buy a back plate and again only they could intsall the part. so a 100 dollar scereen ( which is the price the its sold for whole sale, and then becomes 250 to 300 retail which samsung prices the screen for 246) that price plus the back plate and the labour becomes 400 dollars plus tax so basically 450 dollars. I only paid 400 for the entire phone.
  I think that right to repair laws need to be made to stop these manufactures from creating scarcity and inflating prices on their repair parts. because like I said I bascially have a 100 dollars problem with my phone, and because i refuse ** *** **** ******** ******* **** ********* ** ** *** **** *** over a week with no phone *** *** **** ** ********* ** ******* ** ** ***.
  * **** ***** ******* **** **** ***** ** ** ****** they did a lot to diversify their products range and they are still quite popular but this complete lack of product support ***** **** **** ** *** ** ** *********** ** ****** ** ***** ********, not wonder these phones are made so fragile, they hope you break it ** *** *** ******* ***** *** ****** **** ******* ***** **** I refuse to buy another samsung product and that I dont care what the alternatives are, because bottom line i dont support businesss who treat they re customers like ******* **** **** **** * ***** **** ** **** *** ***** and basically be told how Im going to use your product. how dare you cost me so much *** **** *** *** ***** ** *** when I trying to make a simple screen purchase

• Review fromNatalie M

  Date: 20/06/2025

  1 star
  ****** * ******** **** ******* ********** I purchased all Samsung appliances in 2021 and my stove won’t turn on and the dishwasher doesn’t clean anything on the bottom rack.
  When I contacted support I felt like they were not very helpful. I was asked the same questions over and over again, basically told to unplug and plug back in.
  Then I was given 5 different service companies I could contact to get it repaired , 4 of them said they don’t service Samsung products and 1 only fixes TVs.
  I let them know and they “escalated” it.
  Two days later I get an email saying that they need pictures of the appliance And to contact support. Support said they don’t need pictures if there’s no physical damage. Then continued asking me all the same questions they already had two days prior.
  I’m left with buyers remorse at this point, purchasing a Samsung stove , dishwasher, fridge, washer and dryer and feeling large regret!
  ***** ******** ******* ******** * ****** *********** ******** **** ***** ** ******** **** ** **** ****** Appliances should last more than 4 years.

• Review fromDarren G

  Date: 16/06/2025

  1 star
  Bought a Samsung a15. It will not receive messages on time. Have to restart phone to receive messages. Called samsung 12 times. They installed new board 4 months later. Phone is still broke. Was told twice that a manager was going to call me. Never did!! I will not buy samsung again. **** ** ***** ******** ******* *** ******

• Review fromHee Jun M

  Date: 30/05/2025

  1 star
  * ****** **** **** ***** ******* ****** ****** ******* ******** *** ** * *** * ****** ** ***** ** * ****** ****** * *****, I will never ever buy another Samsung product.
  So I bought a Samsung Dishwasher back in Aug. 2022 from their website, and when I received it and installed it, the dishwasher wasn't working from the geckco. The water wasn't getting hot enough to clean the dishes. So when I called their tech support line, they went through all the basic thing. And when they asked if I had it installed it by a professional plumber, I said no as I am pretty handy with these things that I installed it myself. They warn me that they can send a service person but it may ended up cost me as it might be the install problem. how hard is it to install a dishwasher when there was a dishwasher already to start with, it's not a new install, it's replacing it. Sure enough after the technician came and determine it's the machine issue not install. So me being frustrated with the situation and the machine, I had request to replace the machine with a new one or I would like to return the machine. but they said they can't do that and they will have to get this machine serviced and fixed. So they did get it fixed only after 2-3 weeks by opening the machine up few times. So I was stuck with a lemon product. So I asked what will happen when there is an issued that is due to them opening it up so many times after the 1 year warranty, they ensure me that they can look into it as I already have a claim history. So after 2 years and 9 months or so, one of the screw is loose on the door and I can't tighten it as it looks the thread was damaged from keep opening it up and is causing the machine not to work or leaks water. So when I call them, they are just ignore the everything that they have said before and giving me a whole thing about their warranty policy. *** **** * ******** ** ** **** ******** **** **** **** *** * **** ******* ******** ******** **** ****** ***

• Review fromYusef A

  Date: 27/05/2025

  1 star
  I owned a Samsung washer (model from 2018), and it caught fire during a normal cycle. I was extremely lucky to have caught it in time—** ****** **** ***** **** ****** ****. I contacted Samsung multiple times via email to report the incident and seek accountability, but received no response.
  This is a serious safety concern, and the lack of customer support is unacceptable. * ******** **** ****** ** ** ******** **** ***** ******* *********** *** I hope the company takes product safety and customer concerns more seriously in the future.

• Review fromBurhan D

  Date: 16/05/2025

  1 star
  I’ve never experienced such a broken support system from a global brand.
  I had to spend over 5 hours on the phone with Samsung because their third-party Samsung Care+ reps kept hanging up on me mid-call when I tried to explain what needed to be fixed. Their 1-800 Samsung agents and live chat reps had no idea what their own services were, constantly giving conflicting or flat-out incorrect information. After waiting on hold for ages, agents would rush the call and try to hang up within minutes, even when I was just starting to explain the technical issues — not the backstory, just the problems. I had to keep calling and re-opening chats just to hopefully get someone trained or supervised. **** **** ******* ******** ***** **** *** ***** **** 
  Their in-store employees (run by a third party called ***) knew more about Samsung’s own devices and services than Samsung’s own first-party agents or Care+ reps. **** ***** There’s absolutely zero accountability.
  I sent my premium Samsung laptop in after all this hassle to fix:
  A cracked screen (which they agreed to)
  Software issues like not being able to connect to Samsung earbuds or WiFi randomly disconnecting
  They sent it back with none of those issues fixed — and it came back with a dent on the side of my laptop. Their solution? Go to **** *** **** ***** and try to fix the dent they caused... or send it back again and lose the laptop for another 2+ weeks.
  I even had to download third-party software like *********** ***** just to make basic audio work — features that were literally marketed as selling points of the device. That’s beyond ridiculous.
  I've emailed Samsung Care, Samsung Support, and even the CEO inbox. No reply. It's now been over a month. Still broken, still no help, still silence.
  This is unacceptable. It’s one thing to ship a product with issues — it’s another to make it nearly impossible to get those issues resolved. This is how a ************** brand loses its most loyal customers.

• Review fromArt W

  Date: 14/04/2025

  1 star
  Samsung Canada ******** *** customer service are the worse, I bought a Samsung TV from ****’s and it was delivered without the TV stand legs, CS was just playing games and never resolved my issue. Ta ta Samsung Canada, I will never buy any product from Samsung again **** ******** **** ***** ****** ** ** *******

• Review fromDan W

  Date: 12/04/2025

  1 star
  I purchased a Galaxy Book5 Pro 360 through the Samsung app for school as an adaptive learning technology through a government grant. Samsung won't provide a simple invoice that says it has been paid in full to satisfy the grant requirements, so the grant won't honour the purchase and Samsung won't allow me to return it. The "customer service" ** **********, and their reps are incapable of the simplest of tasks to make things right. Furthermore, trying to contact anyone with further up the chain with any authority or knowledge is impossible. This has been a very unsatisfying experience, *** * ***** ********* ******** **** **** *** ***** **** * ******* **** ******** ****** *** **********