Business ProfileforSamsung Electronics Canada Inc

Dear Samsung Customer Care, I am writing to express my dissatisfaction with the handling of ticket number ********** regarding my Samsung dishwasher, purchased from Costco in June 2022. Despite reporting the malfunction of the soap dispenser during the wash cycle on February 15, 2024, and subsequent attempts to address the issue through Samsung customer care, the problem persists. The service technician's visits on February 27th and March 8th, which included the replacement of parts, have failed to resolve the issue. Additionally, the technician identified a PC error during testing, indicating a significant defect in the appliance's functionality. Notably, the technician verbally assured us that he recommended exchanging our dishwasher because he was unable to repair it. Furthermore, upon contacting Samsung for further assistance, we were informed that our dishwasher would not be repaired, citing alleged physical damage by a mouse. However, the provided rationale lacks substantiation, as the photograph presented to us did not exhibit any such damage. Samsung is now asking me to get my dishwasher repaired from Samsung repair center on my own cost and they are not willing to help me. I request complete details on the tech support report, as the service technician promised me an exchange due to the unresolved PC error. I seek prompt resolution, which necessitates exchanging the defective dishwasher in accordance with the warranty terms. Sincerely, ******* ****