Business ProfileforAir Canada Vacations

** *** **** ******* *** ****** ********* **** ****** *** ******* ** *** *** **** **** ***** ****** * Booked a trip to Jamaica, resort was advertised as a 5 star, spent $6000 for 2 adults 1 child-**** * They put us in a room with nightly entertainment (that goes passed 11pm) right outside our balcony. Great room if you are without kids, but with a 4 y/o he couldn't sleep. I had to beg for a different room. Waited hours for them to bring his pull away bed, eventually gave up and had him sleep in our bed - they came knocking at our door at 2AM with the roll away. * The resort was **********. Cockroaches everywhere - dead ones & alive ones. * Air Canada Vacations rep did nothing to help, pretended to contact management but was stalling until we left - once we left she didn't respond to me any more. * Didn't have enough room on the bus to the airport, my husband had to ride with luggages on his lap. * Complained when we got back - through online system (they do not have a customer complaint dept. where you can actually talk to someone) MONTHS later got a reply. - Received a travel voucher for $560 - that can only be used for ACV - Emailed back if I could use the voucher for a flight only since I will never use ACV again, they said they would make an exception just book through ACV and send an email with fight # and voucher. - I followed the link on the ACV website for "flights", I booked the flights, sent the email. - Got an email back saying that I bought through *** ****** NOT ACV and they can't use the voucher. - Just got off another hour + phone call where they have sent an email and someone might reach out to me to see if there is anything they can do. Voucher will be expired by then. Bottom line, paid $6000 for a horrible / stressful vacation. Got a measly $560 that I CAN'T EVEN USE, no one to answer my questions, no one to help. **** **** **** **** * ****** ***** **** *** *** *** ***** ********