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Business Profile

Property Management

Larlyn Property Management Ltd

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Larlyn Property Management Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Larlyn Property Management Ltd has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:24/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged $500 fine by Larlyn corp. regarding a pest control visit and no explanation was provided, and I am not sure why they are charging this amount. I have sent emails requesting to remove these charges and nobody is replying back to my emails, answering the calls or returning my calls. ** ** ********** **** ****** *** ******* ***** ***** *** ** ******** ******* *** ******** ******** ********** ***** *** ******** **** ***** I am moving out and planning in renting my condo. My condo is pretty empty, and it is obvious I am moving out. I've talking to Darlene R****** Larlyn Regional Director, and she is aware of this. *** ** ***** ** ** ********** *** *** *** ****** ***** *** ********** * ** *** **** ******* ** * **** * *** *** *** ****** ** *** *** * **** ** **** ** ***** * **** ***** * ********* **** *** ***** ** **** **** **** ***** Larlyn keeps charging $500/1,000 penalties *** ** ***** ******* **** ** ********** **** *** ******** ********** ** *** *** ***** ******** I would like for Larlyn Corp. to remove these unjustified charges.

      Business Response

      Date: 25/08/2023

      This particular building has had a history of insect issues and management under the Board direction has set a program in place to eradicate the issue. Working with the pest control company we require access to all units and the residents are required to move furniture at times as well as empty shelves under sinks, etc. You have been sent letters on March 31, April 11, and April 24 explaining the entire process and requirements and also explaining the rechrage to your unit if you do not comply with the requests to move items to allow for proper treatment. You refused to comply, hence the charge. There is nothing further we can do as the corporation has to pay to have your unit retreated that is not fair to all other owners who have complied and have to share in the cost the the initial cost for treatment of the entire building.

      **** * ****** ***** ***** ** ***** ** * ************ *** ****** ***** ** *** ****** ***** *** ** *** **** ****** ********** ********* ** ** *** ***** ** ****** *** ***** ***** ** *** **** ******

      We trust the Corporation will have your cooperation going forward as mthe overall objective is to remove the common concern.

      Customer Answer

      Date: 25/08/2023



      Complaint: ********



      I am rejecting this response because:

      First I don't know what letters they are referring to. Second my condo has been very clean and I have complied with everything they have asked for. I just received an email from Larlyn advising they were NOT going to charge me. * ******* **** *** ******* * ****** ** different people from Larlyn are providing complete different responses. These responses were received today from Darlene and Tatiana and now I am getting a complete different story on this response from whoever sent it.

      I have sent pictures showing my condo. My unit is almost empty and it was like that at the time Orkin came.

      * ** ** **** ** **** ** * *** **** * **** ****** ***** *******


      Sincerely,



      ******* ***********

      Business Response

      Date: 05/09/2023

      We don't frankly understand. We have issued a "Goodwill Credit" and she said she was going to remove the complaint. ***** ****** ***** **** **** ** *** ** ** **** **** ****** ****** *** ***** ** * ***** *** ***** **** ** *********

      Customer Answer

      Date: 15/09/2023



      Complaint: ********



      I am rejecting this response because:

      *** ********* ** *** ****** ********** ** **** ********* ** ******* Yes, I got this fine waived, not as a goodwill as he/she puts it, but because it was unfounded and unfair... ** * ****** ** ***** ******** *** *** ***** *** ** ****** ** ****** ** ***** * ******** *** ** ************* *** ****** ** **** ** ***** ** ***** ********* *** ***** **********

      I expect an apology from this person who respond and who is making matter worse... ***** .. my fine was waived because it was unfounded and unfair.



      Sincerely,



      ******* ***********

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