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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 205 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 1,321 total complaints in the last 3 years.
    • 545 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a phone from Walmart.ca The Manufacturer warranty of one year was replaced with a three month warranty by Walmart without warning or notification. Phone is garbage after 6 months and can not be fixed in Canada. **** *** ******** *********.

      Business Response

      Date: 26/05/2023

      Customer has been contacted.

    • Initial Complaint

      Date:17/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incident: *************
      Order # *************

      I placed an order to be delivered on Friday May 12 between 9-10 am. I waited until 10 and then received a phone call from the ******* Walmart stating that the driver returned the groceries as he couldn't find me???? The groceries were finally delivered close to 11 am by another driver. I asked more than once if that was all the groceries and she said YES. There was a bag missing as indicated in the refund request. Please see attached screenshot of the items that I DID NOT receive. Although $37.11 might not seem like a large amount of money, I am on disability and live on a fixed income.
      I have phoned them 3 times and spoke to a CS rep and 2 Supervisors. They will not give me my refund.

      Business Response

      Date: 18/05/2023

      Customer has been contacted

       

      Customer Answer

      Date: 18/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ********

    • Initial Complaint

      Date:17/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walmart ******* up an online order and admitting it sent me a $10 off promo code ********** with no expiry date. I placed an order from Walmart and applied the $10 off code. Walmart would not accept it. I emailed walmart multiple times with no response. I went on their chat line and was told they could not help me i needed to call walmart phone support. I called 3 times with no response.
      The $10 promo mail from walmart:
      On Jul 24, 2022, at 12:06 PM, Walmart Canada Customer Service wrote:

      ?Walmart

      Let us make it up to you - $10 off your next online order*
      Hey there,

      We’re sorry to hear that you weren’t satisfied with your recent order. Your feedback is very important to us so that we can continue to make your experience better. We’d love it if you gave us another try! Please enjoy these savings on your next order with us.

      **********

      Use this promo code to get $10 off your next online order.

      Shop

      See you soon,

      - Walmart.ca

      The order i just placed that walmart refused to honour promo code:
      Order details: #*************
      Date ordered: May 10, 2023
      Order total: $101.67

      I have emailed, chatted and called walmart support multiple times with no response. I would like the $10 deducted from order #*************. I dont trust walmart to send me another promo code as they do not honour it.
      Thank you.

      Business Response

      Date: 18/05/2023

      resolution provided.

      Customer Answer

      Date: 18/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******

    • Initial Complaint

      Date:17/05/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A grocery order ( ************* ) was delivered on Thursday may 11th. There was a problem with some items:
      Substitutions….1- Dry cat food flavour BUT WAS NOT EVEN SENT $14.97
      2-Great value large freezer bags, package of three… sent me medium size. ( I already purchased the medium size along with the large, don’t need 6 ) $8.95
      3-AVOCADO oil, sent me olive oil. ( if I ordered a watermelon I don’t want to be sent an orange ) $10.97
      4- Brand name olive oil, sent me Walmart brand olive oil. ( I don’t mind being substituted a Walmart brand for a brand name BUT do not want to be substituted a brand name for something inferior ) $5.92
      5- carton of eggs… some came cracked so I threw them out, didn’t think of taking a picture $ 3.67
      6-******* ******** Bars 2/$7 , missing
      7-fresh whole mushrooms- missing $1.97
      8-****** *** *** cat food , two were missing of 8 cans $2.5

      I also ordered 4 ******* hazelnut instant coffee & was sent 4 not hazelnut flavoured… I sent a picture

      Also , I ordered ******* cottage cheese, was sent peach ***** yogurt… I sent a picture

      Lastly I ordered **** pineapple juice & was sent orange juice … I sent a picture

      My request for refund was canceled . They said they needed further validation. So I sent pictures of what I could ( obviously not of missing items ) I then called n they said they will be sending it to an “escalation team”. Then, a further email stated they r still looking into it. They are stalling.
      It’s been one day shy of a week & I haven’t been refunded or told I will be. They r ignoring it hoping I’ll give up. I don’t understand why they have a customer service number to call as not one customer service representative can do anything, it’s constantly being sent to a so called escalation team, that doesn’t escalate anything.
      Please help to get my money refunded back to me immediately.

      Business Response

      Date: 18/05/2023

      Customer has been contacted

    • Initial Complaint

      Date:16/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with Walmart Canada through the Walmart App - logged in with my account which lists my pertinent information including address. The item I was purchasing listed that it would be delivered to my home address on Wednesday May 17, 2023 or to have it shipped to the store for pick-up would be ready for Thursday May 18, 2023. As shipping to home was sooner and most convenient I chose that option. I then placed the order and went to bed. When retrieving my emails the next morning I saw on the confirmation of Order email from Walmart that they had unilaterally changed the delivery date to May 31st, 2023 - more than 2 weeks after what they initially stated prior to placing my order. I promptly called Customer Service, and after 20 minutes and being placed on 3 holds I was told there was nothing they could do, they couldn't change the delivery to the nearest store, they couldn't expedite the delivery to my home, and they couldn't cancel the order. I asked to escalate the issue and was sent to a Supervisors phone that just rang for over 2 minutes without being answered. I then called back and asked to speak directly to a Supervisor. I was told the same thing, nothing could be done, but they would escalate it. I have now spoken with Mohammed A. from the Escalations Team who has explained nothing could be done about the order. This item is sold online only. I have placed an additional order with delivery to the nearest store which continues to say it will be delivered Thursday May 18, 2023. Simply put, Walmart has failed to deliver the item I have purchased at the time frame agreed upon and is refusing to take any accountability for its blatant **** and system failures.

      Business Response

      Date: 17/05/2023

      Customer has been contacted

      Customer Answer

      Date: 17/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:16/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding the grocery order *************:

      The per pound price of the tomatoes and chickens I ordered were incorrect. For tomatoes, the price should be $0.74/lb, and for the chickens, the price should be $1.97/lb, according to the flyer at the time of purchase. However, I was charged $1.61/lb for the tomatoes and $4.33/lb for the chickens, which are much higher than the flyer price.

      I contact their contact center and the agents who took my call refused to help me, citing that the price could be adjusted because they were "out of stock", but they were perfectly in stock at the time of checking. What a disgrace! They can't just use a non-sense reason to deny the price adjustment claim when they charged me incorrectly in the first place!

      Business Response

      Date: 17/05/2023

      Customer was contacted.

    • Initial Complaint

      Date:16/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ***** Hospital donated Walmart Gift Cards to ******** PS. Before handing cards out to our community I verified amount on each card. All 5 cards show zero balance. Cards have never been used. I removed backing to enter last 4 digit and pin # 1-888-537-5503.
      **** **** **** **** pin ****;
      **** **** **** **** pin ****;
      **** **** **** **** pin ****;
      **** **** **** **** pin ****;
      **** **** **** **** pin ****
      I stay on the line to speak to a representative only to hear an automated recording to select 1-7 prompts - 1) Grocery 2) on-line 3) store relate 4) ********** 5) Photo 6) Walmart associate 7) Digital Pharmacy NONE or which pertain to GIFT CARD ISSUE. I have spent 5 days calling and being redirected to various call centers. 1-************; 1-************; 1-************; Spoken to several reps - Gabrielle; Ban; Jamar; Adrian...emailed *************@********com; *********@********.com; I watched a ******* video on how check balances (maybe I'm doing something incorrectly) *******.*****************************. I have receipts for 3 cards. I contact Store Manager (Allen) sent copy of receipt and back of card. Never heard back from him. I filed a complaint and then was asked to fill out a survey re quality of service (JOKES!) which I did. I would like this matter resolved. I would like to know why I have to resort to filing a complaint with BBB. I need to know why not one person could assist me. Is this common practice? How many cards are sold annually, that Walmart does not honour. This is not acceptable - and has made me think twice about purchasing gift cards in the future.

      Business Response

      Date: 17/05/2023

      Customer has been contacted. 

    • Initial Complaint

      Date:15/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the closet hangers 24 piece on walmartcanada. I paid$6.69.
      The item I received is nothing like what I ordered. I called their help desk. *** ****** ******** ***** *** ******** ********* ******. He could not find my order. He kept askingmeit it was for a grocery cart. I told him no. When I asked for a manager he hung up on me. So my problem is not resolved. I didn't get the item I paid for

      Order #*************
      Order Date: April 21, 2023
      Carrier: ******* Customer Name: ******** ******** Delivery Address:
      ******** ******** ****** ******* **** ******* ****** ** *** *** Estimated date of arrival: May 17, 2023 - May 29, 2023
      Sold & shipped by ****** ***** ***** Clothes Hanger ********** ******** ****** ****** ********* ****
      24PCS Hooks Clothes Hanger ********** ********...
      *** ******************************** Price $6.69
      QTY

      Business Response

      Date: 16/05/2023

      Customer has been contacted

    • Initial Complaint

      Date:15/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a $75 ******* ******* **** card at a walmart about a month ago and went to try and use it twice and it came up declined. and I went online to check the account and it shows the card being registered over two years ago and that it had a charge for $500 on it. I tried calling the help line and they said to call walmart about it and I did and walmart said to call the ******* number again. it’s clear that somehow the number has been reused somehow as I have the card with me and have never bought a $500 prepaid card

      Business Response

      Date: 17/05/2023

      Customer has been contacted

      Customer Answer

      Date: 17/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* **********

    • Initial Complaint

      Date:14/05/2023

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Walmart due to be delivered on Wednesday. The delivery address is incorrect but they will not rectify it. They advised 2-3 working days to have the change. However, by then it would have been delivered. I want my order cancelled.

      Business Response

      Date: 16/05/2023

      Customer has been contacted.

      Customer Answer

      Date: 16/05/2023



      Complaint: ********



      I am rejecting this response because:

      I have not been contacted. Any contact can be in writing for record purposes.

      I have not received the delivery and apparently it has been delivered. I want a refund.


      Sincerely,



      ******* *****

    Walmart Canada is NOT a BBB Accredited Business.

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