Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1110 57 Ave NE Calgary, AB T2E 9B7

• 

  Walmart Canada

  500 201 Southridge Dr Okotoks, AB T1S 2C8

• 

  Walmart

  860 Langford Pwy Victoria, BC V9B 2P3

• 

  Walmart Supercentre

  7100 Alberni St Powell River, BC V8A 5K9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered chicken from Walmart online to be delivered Monday June 16
  
  I used a gift card ending in ****. I would like a refund back to this gift card.
  
  I have called 3 times with no resolution yet.

  Business Response

  Date: 09/07/2025

  This is acknowledged.

  Customer Answer

  Date: 09/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2025, I took my mother to the Walmart located at 1706 Preston Ave N, Saskatoon, to have her photo taken for her permanent resident card. We chose Walmart because it advertises photo services specifically for immigration documents. I uploaded the photo as part of her online application.
  
  However, on June 13, 2025, ************ ******** *** *********** ****** ****** informed us that the photo did not meet the required specifications. That same day, we returned to the same Walmart to retake the photo. I then mailed the new photo to **** using **********, which cost approximately $28.
  
  Unfortunately, on June 30, 2025, **** again notified us that the photo still did not meet their specifications. I returned to Walmart to request a refund, but the assistant manager informed me that the purchase was more than 90 days old and that all photo services are final sale.
  
  We relied on Walmart’s advertised expertise to provide photos that meet Canadian immigration requirements. Despite paying in good faith (approximately $19 for the photo service), Walmart failed to deliver an acceptable product—not once, but twice—and refused to offer a refund.
  
  I am requesting a refund of $47 to cover the cost of the photo service and the ********** mailing fee.
  
  I hope Walmart Canada will take responsibility for this experience and provide appropriate resolution. Otherwise, I feel obligated to caution others against using Walmart Canada’s photo services for immigration documents.

  Business Response

  Date: 03/07/2025

  We will contact the customer within 3-5 business days. 

  thank you.

  Customer Answer

  Date: 03/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** **

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a refrigerator on walmart.com delivered to our american summer residence in robbinston maine. scheduled for a monday delivery, we travelled from our primary residence in rowley nb canada to our summer residence in robbinston maine usa approximately 125miles one way. refrigerator never showed up. we called walmart.com who called the delivery company who then told us they would guarantee delivery for the following day, Tuesday. The delivery never arrived. Called Walmart.com again and walmart again claimed they got a hold of the delivery company and assured us it would arrive the following day. Refrigerator arrived near end of the day on wednesday. the 'professional' driver would not even bring his truck into the RV Park because he claimed he could not maneuver his truck. We are in an RV park, in which 45ft Motorhomes with full size SUV's have no trouble entering and maneuvering around and most of these big RV's are driven by retired people. refrigerator was left on the street. Bottom of box was damaged on both sides by pallet jack. had to get some help to move carton to our 40ft 5th wheel and removed packing to find rear cover damaged beyond repair and had to be removed. front right door bottom has pallet jack damage. took pictures called walmart and complained, they said they would have it picked up and another one shipped out. it was at this time i decided to look at the online reviews for this product and most of the complaints were pointed towards the shipping company damaging the product or lack of any type of delivery service other than leaving the refrigerator on the side of the road. we informed walmart that if they were sending a new replacement via the company they normally used we did not want another damaged refrigerator and could not wait days across the border for a company that 'May' show up on time or not. walmart supposedly elevated this to a senior customer service representative who has never gotten back to us. this is now in the 4th week

  Business Response

  Date: 11/07/2025

  Customer has been contacted

  Customer Answer

  Date: 11/07/2025

  
  
  Better Business Bureau:
  
  
  
  After 6 unsuccessful telephone calls to walmart's customer service number, resulting in either no help, or empty promises and several weeks of our time we managed to get in direct contact with Walmart CEO's office through email,  someone from his office responded within 24 hours and dealt with our problem Immediately, while we were on the phone. We thanked her very much for her help. My opinion is with the scope of our trouble the problem could have easily been dealt with at the main customer customer service level, but, it seemed fairly clear to us after talking with 6 different representatives regarding the same trouble that Walmart directives to their customer service phone representatives must be: to give as little as possible in terms of placating unsatisfied clients as there will always be more people spending money at walmart than complainers going to another retailer ....  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:30/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2025, I placed an order through Walmart.ca for a *********** * ($980.51), paid via my credit card. The transaction was processed on May 1. Walmart claimed it was delivered at 8:18 PM on May 1, but I received the delivery SMS at 9:17 PM. I checked immediately—there was no package at my door or building lobby. When I checked the app to locate the package through the delivery photo, I noticed that the “proof of delivery” section was just a blank black image.
  
  I reported the issue to Walmart on the same night. They escalated the case. On May 5, their escalation agent called me and said he would check with ******** (the courier). On May 6, I called ******** myself, and their agent confirmed there was no valid proof of delivery and said he would leave a note to notify Walmart. On May 20, Walmart emailed me and told me that due to the item’s value, I needed to file a police report before a refund could be issued.
  
  I filed a police report on May 24 and emailed it on May 26 (received the email receipt confirmation on May 28th). After not hearing back from Walmart for a few days, I called them and asked for a response. On June 4th, they called me from the escalation team. After Walmart claimed they hadn’t received the report, I resent it during the phone call from both of my email addresses. A few minutes after the call ended, I received confirmation that they received it from both of my email addresses.
  
  On June 10, Walmart called me again and told me that the refund had been denied by their “operations team,” but they refused to give me any written notice or reason. I requested a written denial to use for my bank dispute. Instead, they promised to review the decision again, but I have had no follow-up despite repeated calls and emails. On July 18, I was told again that someone would contact me within 48 hours. No one has.
  
  Walmart failed to deliver the product, ignored their own refund process, and has not communicated transparently.

  Business Response

  Date: 08/07/2025

  refunded.

  Closing.

  Customer Answer

  Date: 11/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I did eventually receive a refund, but only after filing this BBB complaint — and the way Walmart Canada handled the process was deeply unprofessional.

  I followed all their instructions, submitted a valid police report, and waited weeks with no clear response. When I escalated to the BBB, I received an email directly from someone in the Office of the President – Customer Care (****** ***********) rejecting my refund request, falsely claiming that the report wasn’t valid because it wasn’t “filed in person.” This requirement had never been mentioned before, and is not even possible under Ottawa Police Service policy for this type of theft.

  Just 20 minutes later, I received an automated refund confirmation — and on the BBB portal, Walmart simply posted: “Refunded. Closing.” No explanation. No apology. No acknowledgment of their contradiction.

  For a company that calls this team “Customer Care,” the experience showed the opposite — dismissiveness, delay, misinformation, and no ownership of the mistake.

  I'm grateful for the resolution, but Walmart’s handling of this was evasive and disrespectful to both me and the BBB process.
  
  
  
  Sincerely,
  
  
  
  ***** ******** *****

• Initial Complaint

  Date:24/06/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2025, I placed Walmart Order #*************** for a ***** bed frame listed as in stock, sold, and fulfilled directly by Walmart. My order was confirmed and scheduled for pickup on June 20. No item was made available on June 20th, and showed delayed.
  
  I waited an extra day before contacting customer service on June 21. The agent I spoke with informed me that the delay was due to the item being “backordered” — which was completely contradictory to what was shown when I placed the order. She explicitly assured me that I would receive the item once it was back in stock. When I asked to escalate to a supervisor, she kept me on hold for over an hour and ultimately told me a supervisor would call me back within 24 hours.
  
  Instead, a few hours later, I received an email stating my order had been canceled — without any explanation and without my consent. This was in direct contradiction to what the agent had just promised.
  
  I called again and spoke to a supervisor named *****, who was unapologetic, and showed no interest in resolving the situation. She claims that the charges have been reversed and there is nothing Walmart will do further on this. When I told her I would be filing a BBB complaint, she simply gave me a case number (***********************) and ended the call.
  
  My complaint is not about the charge itself — it’s about the fact that Walmart accepted the order, promised fulfillment, and then unilaterally canceled the order without honoring the transaction or offering any compensation or comparable alternative.
  
  This strongly suggests that Walmart either mispriced the product or chose not to honor a legitimate sale for other undisclosed reasons. I made plans around this purchase, and the result was a complete waste of time, effort, and trust — with no accountability or customer care shown throughout the process.
  
  I demand either:
  1) Fulfillment of my original order at the price I paid, or
  2) A comparable replacement product fulfilled at the same price.

  Business Response

  Date: 25/06/2025

  Customer has been contacted

  Customer Answer

  Date: 25/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Walmart’s reply completely ignores the core issues I raised and instead offers a generic, dismissive explanation about stock availability. This was not a matter of a sold-out item post-purchase. The product was listed as in stock and sold directly by Walmart at the time I completed the transaction. My order was confirmed, a pickup date provided, and my credit card was authorized — yet Walmart later canceled it unilaterally, without notice or consent, after explicitly assuring me the order would be fulfilled when back in stock.
  

  Their response also fails to address:
  - Why the item was listed as available and sold to me if they had no intent or ability to fulfill it.
  - Why I received a verbal commitment from their agent that the item would be delivered when restocked.
  - Why I never received the promised supervisor callback, and instead got a cancellation email only hours after being told the order would still be honored.
  - Why no alternative solution was offered — despite my request — such as a comparable product at the same price.
  

  Their “apology” lacks accountability, offers no restitution, and gives no explanation for the clear pattern of misinformation and broken commitments. This experience suggests a bait-and-switch scenario or a refusal to honor a sale due to a pricing issue. Either way, it reflects unethical and deceptive business practices. I did not voluntarily cancel this order. Walmart did — after accepting it, confirming it, and verbally reaffirming fulfillment.

  
  I am again demanding one of the following resolutions:
  1. Fulfillment of the original product at the agreed price,
  OR
  2. A comparable alternative product at the same price.

   

  I have attached Walmart's email to me as evidence.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:23/06/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my order was left outside without a signature and by the time i got home nothing was there. I filed a police report giving all the information necessary and walmart still left my situation unresolved even after promising a solution. ***************

  Business Response

  Date: 23/06/2025

  Customer has been contacted

  Customer Answer

  Date: 23/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: You guys dropped a high value item without a signature and it got stolen. You guys then asked for me to file a police report saying i will get a refund. I lve done that. You guys said you would contact back in 3 days
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:19/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 17 2025
  
  
  I am submitting this complaint against Walmart due to an unacceptable experience I had with an online grocery order through their app, which involved misleading charges and poor customer support.
  
  On [insert date of order], I placed an order using the Walmart mobile app consisting of:
  
  1 pack of hot dogs
  
  3 cans of tomato soup
  
  1 container of Cheese ****
  
  1 twelve-pack of soda
  
  
  The total at checkout came to $42.16, which I was comfortable paying. However, once I received the confirmation email, I noticed that the twelve-pack of soda was missing, and the Cheese **** was not the size I originally ordered. No substitution was offered for the soda, nor was I notified beforehand about the changes.
  
  Then, to my surprise, I saw a $7.95 charge labeled as a "below minimum fee". I was confused, considering my original total was over the $35 minimum threshold. But when I contacted Walmart customer support, I was told that since my final order value dropped to $32.81 (due to the missing soda), the $7.95 fee was triggered.
  
  At no point was I informed that the missing item would drop me below the minimum and result in a fee. If I had been notified, I would’ve gladly added more items to my cart to avoid it. On top of this, the final charge to my card was still $42.16, the full amount I agreed to originally—even though I received fewer items.
  
  I contacted Walmart via their online chat ************ *********, but instead of a resolution, I was met with vague and repetitive responses. No refund or meaningful solution was offered.
  
  This situation is both frustrating and deceptive. I was charged for items I didn’t receive, penalized for a value drop that wasn’t my fault, and misled at checkout. I’m requesting assistance from the BBB to:
  
  1. Refund the $7.95 below minimum fee,
  
  
  2. Investigate why I was charged $42.16 despite the reduced order,
  
  3. Encourage Walmart to improve transparency and communication in their substitution and checkout process.
  
  Thank you

  Business Response

  Date: 23/06/2025

  customer has been contacted.

• Initial Complaint

  Date:18/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously placed several orders on sale that were cancelled to no fault of my own. I contacted support and was told I was eligible for an price adjustment if I re-placed the orders. The original online listing of the item was no longer offered/out of stock and was told to purchase the exact same item but with a new SKU. The previous rep's made sure this new item SKU was eligible and confirmed it was the same item.
  
  I contacted again once the orders had arrived and was told that the SKU was no a issue and that a escalation team would process the adjustment. Fast forward, twice I have been told by the escalation team my case is closed and they wouldn't process the adjustment due to the different SKU (the are the exact same item).
  
  I then messaged them on social media, showing them I was misled into purchasing two items at full price solely based on their service rep's instructions. They decided to stop replying when I told them what their rep's promised and showed proof that other customers were easily able to get a price adjustment in my exact same case.
  
  Multiple rep's instructed me to re-purchase this item in order to get a price adjustment, they checked that it was the same item and that the different SKU would not matter (hence why others have gotten a adjustment as well). It is not even possible to purchase the original item because the new SKU is what replaces the old listing. I am now stuck with items re-purchased at full price because reps misled me to purchase promising an adjustment.
  
  This is the first time a retailer of any kind just decides not to reply half-way or disconnects when confronted.
  
  If Walmart were to respond, please contact me through email in writing only.

  Business Response

  Date: 11/07/2025

  This is addressed.

  Customer Answer

  Date: 11/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:18/06/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was at mayfield Walmart and had a manager argue with me about a clearance price i asked for her manager and NOTHING. CALLED head office and they were completely useless.

  Business Response

  Date: 19/06/2025

  This is acknowledged. 

   

  Customer Answer

  Date: 19/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you legit have nothing resolved the hell?
  
  
  
  Sincerely,
  
  
  
  ******* **********

• Initial Complaint

  Date:18/06/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filing this complaint against Walmart Canada regarding an unresolved issue with a Marketplace purchase made through Walmart.ca on May 15, 2024. I ordered what was listed as a genuine ******* *** **** ******* for $56.42, but upon delivery, I realized the item was counterfeit.
  
  The quality, branding, and packaging do not match that of authentic ******* products. I have photographic proof which I have already shared with Walmart via email and ** ********* ***** ****.
  
  When I tried to initiate a return, Walmart.ca’s website displayed an error message and blocked me from submitting the request. I reached out to customer service twice via email, clearly stating the situation and attaching photo evidence, but received no response.
  
  ?
  
  I am requesting:
  • A full refund of $56.42
  • A return label for the counterfeit item
  • That the Marketplace seller be investigated for fraudulent activity
  
  Walmart Canada has failed to provide support or resolve this issue through their regular channels. I believe this qualifies as unfair consumer treatment and potentially Marketplace fraud, and I am seeking resolution through the BBB as my final option.

  Business Response

  Date: 19/06/2025

  This is acknowledged and customer is reached. 

  Customer Answer

  Date: 19/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:Walmart Canada has not resolved my issue. Their response only acknowledges that they “reached the customer” but I have not received any resolution, refund, or proper communication from them.
  
  
  I purchased a product (Order #****************) that was counterfeit and I have provided proof. I request that Walmart Canada issue me a full refund of $56.42 and a return label for the counterfeit item.
  
  
  This business response is completely unsatisfactory and I am asking BBB to continue processing my complaint.
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *********