Complaints

This profile includes complaints for TheTechknow Space Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TheTechknow Space Inc has 3 locations, listed below.

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  TheTechknow Space Inc

  30 Eglinton Ave W Mississauga, ON L4Z 3X3

• 

  TheTechknow Space Inc

  387 Front St W Toronto, ON M5V 3S8

• 

  TheTechknow Space Inc

  142 - 33 City Centre Dr Mississauga, ON L5B 2N5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my electric longboard in for a repair through tech know space. I found them on ********* Micah the owner assured me it will not take more than 3 weeks and under $250. He has had my property for over 3 months and is not responding to my calls or texts to get it back. He has already charged me $209 to “diagnose the issue” and has not responded to me for 3 weeks. I have asked multiple times in multiple ways for my property back but he refuses

• Initial Complaint

  Date:20/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the business to inquire if they would be able to replace my laptop battery. They said it would take 24-48 hrs. I also confirmed the price for 189.00CAD
  
  I dropped off my laptop on August 3rd in the afternoon at a different location than the one listed since they had said they recently moved to a new location on ******** ****** * and ********** *** 
  
  Drop-off had no issues, I only confirmed with the owner (I think his name is *****) that the job would be done on Tuesday and they told me they would tell me when the job was done via the contact information I had given him.
  
  No word from him until I was finally able to reach him on Friday to which he said there were scheduling issues and the job would be done that same day or latest Saturday. I said I would come to pick it up on Monday. I arrived to an empty office Monday and was not able to reach him via phone or email.
  
  The next day (Tues) I called in the morning and inquired about the status of my order to which he replied that he wasn't sure. I asked if he could contact me with the status after he checked and he replied that "he doesn't get paid enough for that" and that he would tell me when the repair was done and hung up the call.
  
  At this point, I called him again because I just wanted to cancel my work order with him and he refused and hung up again. I expressed I wanted to cancel the order via phone and email. I went to the business in person with my friends to try and get it back. We had to call him into the office because he was not there when we arrived. As soon as he saw my face he said I was wasting his time and left.
  
  We gave him multiple calls and I told him that I would pay for the service whether it was finished or not, I did not care what state the laptop was in and that I just want my laptop back. He hung up on me and no reply since then.
  
  No payment has been made. No bills have been sent.

• Initial Complaint

  Date:14/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE NOTE: TheTechKnow Space from ** **** ****** ***** has filed for Bankrupcy and not sure why it was not an option, opened under new ownership "***** *********" which ****** presents the new location to be at 3* ******** *** * ***** ***
  Data Range: June 13 to present
  There is no money owed as the laptop is still not repaired, but I am willing to pay the "new" diagnostic fee ($90) to retrieve my laptop.
  The business initially committed to repairing my laptop within 8 days.
  The dispute revolves around the fact that I want my laptop back, am willing to pay for this 'diagnstic', but the individual is holding it now for ransom (now $429 for a diagnostic).
  I have made attempts to resolve the issue, but my attempts have been unsuccessful thus far, which is why I am reaching out to the Better Business Bureau.
  The specific invoice number related to this matter is #*******

• Initial Complaint

  Date:05/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 20/2022, Brought **** Laptop For Not Powering On;
  They Told Me Logic Board Needs Replacement;
  After Told Me Price $279.00 And Said They Would Install That And Everything Would Work And I Can Pick It Up And Check Everything;
  Today Is Over 1 Month; Their Policy Is To Get Diagnostics And Tell You Error And Cost For Repair Within 2 Days Maximum; It’s Over 1 Month And Now They Are Saying There Are Other Issues; They Said Software And Now Other Issues Regarding They Need To Do More Diagnostics After I Stated For Them Not To Do Any Repairs Or Replacements Because Now They Are Changing Their Story;
  I Went Today To Pick It Up, And Employee Named Ash Stated It Is In Pieces And I Cannot; I Called And Asked To Pick It Up Again And I Am Being Told I Can Only Speak With Ash About It;
  I Am Now Under The Impression That Normal Working Parts Are Being Taken By Employees There From My Laptop And Will Be Replaced With Non-Working Parts From Them As It Is Over 1 Month And They Still Keep Changing Story With What Is Wrong With It Saying They Need More Time For Diagnostics And Again After Me Telling Them Please Do Not Replace Or Repair Anything;
  I Want My Item Back In Whole Put Together With All The Manufacturer Pieces Assembled Properly Internally That Was Assembled When I Gave Them In The Beginning With The Charger For It That I Also Gave Them With No Repairs Or Replacing Parts Such as Them Taking Out Normal Functioning Components Such As The Hard Drive And Replacing It With What They Decide To Put In;