Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
• 

  Canadian Appliance Source

  3 - 8261 Woodbine Ave Markham, ON L3R 8Z5

  
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  Canadian Appliance Source

  3 - 20 Lebovic Ave Scarborough, ON M1L 4V9

  
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  Canadian Appliance Source Winnipeg

  1585 Kenaston Blvd. Winnipeg, MB R3P 2N3

  
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  Canadian Appliance Source

  1100 rue Bouvier Quebec, QC G2K 1L9

Review Details

• Review from Nyet impressed

  Date: 23/07/2025

  1 star
  The Good:
  • They had the laundry set I wanted in stock for quick delivery, at the same price as other retailers.
  • Delivery and haul-away of the old set were included.
  The Bad:
  1. The salesperson was ********** and pushy. I said I needed time to think and would get back to her—she replied, “I’ll call you in 10 minutes.”
  2. She misrepresented their price-matching policy. I found pedestals on sale at *****; she refused to match******** ************ *** **********.
  3. No delivery info the day before—I had to chase someone down to confirm we’d be home.
  4. On delivery, they said both machines were checked. The dryer made a loud grinding noise as soon as I turned it on.
  5. I reported it immediately and was told to go through warranty. I pushed back hard and demanded a replacement.
  6. Bounced between sales and service. The original salesperson was rude, hung up on me, and said, “Not my problem.”
  7. Replacement was promised, but no ETA. I was told to just wait.
  8. Offered a mismatched dryer as an alternative. I declined.
  9. Replacement delivery was finally confirmed, but the after-sales team gave a date a week earlier than the salesperson. My request to move it up was ignored.
  10. Asked repeatedly for a manager and was told “there are none.” Just an endless loop of departments—none taking ownership.
  Bottom Line:
  I was furious at the lack of professionalism and zero customer service. I do not recommend CAS.
  ** ** ******* **** **** ***** *********** ** *** ************** *** **** ******* ********** **** ******** ** * **** ****** *** **** ***** 
  Special mention: ******* ***** was the most unprofessional, dismissive salesperson I’ve dealt with. **** ******** **** ****** *** ****** *** ** *******
  

  Canadian Appliance Source

  Date: 29/07/2025

  Dear ****** *******,
  
  
  
  
  
  Thank you for sharing your concerns with us. We sincerely apologize for the experience you have had with our sales team, as it does not align with the standards we strive to provide our customers.

  
  

   

  
  

  We would also like to apologize for the issues occurring with your dryer. 
  
  
  
  
  
  We would like to investigate this matter further to address the issues you raised.

  
  

   

  
  

  Could you please contact our After-Sales Team at **********@*****.ca and provide your order number?

  
  

   

  
  

  Unfortunately, we were unable to locate an order with the information currently available.
  
  
  
  
  
  We look forward to hearing from you.

  
  

   

  
  

  Sincerely, 

  
  

   

  
  

  CAS 

  Nyet impressed

  Date: 30/07/2025

  No thank you. You have enough info to follow up on this if you earnestly were interested in doing so. We understand that sometimes there are issues with product and would have no problem in process IF communication, customer service, accountability and honestly were afforded. I spoke probably 15+ times with your after sales team who were every bit a part of this problem with your sales person ******* ***** was the biggest problem though. What I still have never seen is a manager stepping in to ensure things are handled - I' was told there are no managers. I don't see a direct line to follow up with. This company doesn't want to improve or they would have the first or tenth time I asked.

• Review fromXiongtao L

  Date: 22/07/2025

  1 star
  Technicians are ********** *** un-professional. The service is awful.
  They always tried hard to find some excuse to not install appliance you bought upon delivery. And then schedule the second installation service with $70+ charge. That is their business model to make extra profit. Don’t trust their free installation promise. ** ** **** *** *****.
  The second installation was not professional at all, leaving some un-finished ****. You can buy their appliances. If they try to schedule second installation service by voiding the first free installation promise, ****** *** ** and hire after-market technicians to do the job.
  The slightly lower prices of appliances they are selling is not worth the hustle and trouble their technicians would cause you later. ** ******** 
  

  Canadian Appliance Source

  Date: 29/07/2025

  Dear ******** ***, 

  
  

   

  
  

  Thank you for sharing your feedback with us. We regret to learn that your delivery and installation did not go as expected. 

  
  

   

  
  

  While our team does their best to deliver and install select appliances, there might be some instances where installation could not be completed specially if the requirements were not met. 

  
  

   

  
  

  To further investigate the matter, could you please take a moment to provide your order number to our After-Sales team at **********@*****.ca

  
  

   

  
  

  Sincerely, 

  
  

   

  
  

  CAS 

• Review fromW. A.

  Date: 16/07/2025

  1 star
  We purchased a luxury appliance from CAS online, chose the delivery date and paid for it in full at checkout. The delivery date came and went, called customer service to get an ETA, every time I was told to call back in two weeks which I did 4 separate times, waiting 2 weeks in between each time. Finally we called GE as we were getting nowhere w CAS where we were given en an October ETA. called CAS back to see if we can potentially do a substitute with something else thats in stock. I asked *** the customer care rep to tell me what the cost of the comparable model would be so I can decide if it was worth switching or wait it out til October. After he told me how much it would cost to switch I decided I'd wait instead. *** proceeded to tell me that my initial order was cancelled. When I originally placed the order in April there was a great promotion going on and because he cancelled the order he couldn't apply that same promo as well. He was **** ********** *** **** not taking any responsibility for canceling the order without my permission. I would not purchase any appliance from CAS solely for my interaction with ***. I would like to mention though ******* ****** from the Scarborough location has been excellent trying to help rectifying the situation as best as he could. Top notch customer service for *******. *** ** *** ***** **** ****** **** ** ******** ** ***** ** ******** *****
  

  Canadian Appliance Source

  Date: 22/07/2025

  Dear ***** ******, 

  
  

  Thank you for taking the time to share your feedback with us.

  
  

  We can see that an order was placed online on March 29th through our website canadianappliance.ca.
  
  
  
  We want to clarify our process for premium brand orders. These items are special orders directly from the manufacturer and are only placed once a customer's order is confirmed.

  
  

  During this process, customers are required to select their preferred delivery date range for their appliances.

  
  

  While providing a date doesn't guarantee delivery for back-ordered items, it helps us ensure accurate order scheduling.
  
  
  
  We understand there have been some changes to your order. On July 15th, our Virtual team assisted you with a re-selection for a different model.

  
  

  However, we were later informed that you wished to revert to your original order. By that time, the order had already been updated to reflect your re-selection request.
  
  
  
  Please note that our pricing is subject to daily changes based on manufacturer rebates. These price adjustments can occur when a manufacturer's rebate begins or ends.
  
  
  
  We see that your order was canceled and refunded on July 17th. We apologize for any inconvenience this may have caused.

  
  

  Sincerely, 

  
  

  CAS 

  W. A.

  Date: 23/07/2025

  My frustration with it all is why wouldn't CAS Indicate on the website if something is on back order like most other distributors do, especially when the supply issues were shares with most large distributors in north America early 2025. The other issue is before canceling any order is to make sure the customer knows that there is no going back. Had I been informed clearly of this by *** maybe I would not have proceeded. When I shared with *** that this is not the way to do business and my displeasure with him not disclosing that the order would be cancelled if we proceeded he responded with 'thank you for your feedback', clearly
  was not concerned. Unfortunately because of this interaction with the customer relations rep I moved on to another distributor. Solely for that interaction I would not spend my time and effort with CAS and advised my family and friends the same. Best regards.

• Review fromKyle E J

  Date: 16/07/2025

  1 star
  **** ***** **** ***** ******* ** ***** ** *** *** **** ***** ******* They sold us a fridge that is way too big for a space and when you try to resolve the issue they tell you they cannot do anything about it. ***** was our sales rep and he did nothing to help us with the issue. They refuse to even discuss options to get one that fits the space, and if they did make an exception, their plan is to charge us a 35% restocking fee. **** ********** This company is void of any customer service *** ** *** **** ** ******* ** ** *** **** ** *********
  

  Canadian Appliance Source

  Date: 22/07/2025

  Dear **** *******, 

  
  

  Thank you for taking the time to share your concerns with us.
  
  
  
  The refrigerator purchased matched the specifications provided to our sales team, and the dimensions were included at the time of sale. Our After-Sales team contacted you on Monday, July 21st, to discuss this matter.
  
  
  
  Since the refrigerator was used by your tenants, the return request is unfortunately voided. As a gesture of goodwill, our After-Sales team offered a compensation of $68.20.

  
  

  Sincerely, 

  
  

  CAS  

• Review fromChris H

  Date: 14/07/2025

  1 star
  I had a deeply disappointing experience with Canadian Appliance Source (CAS) during a major appliance purchase in December. Their online promotions advertised mix-and-match discounts, including an 8% ***** rebate for single appliance purchases, a $150 freezer discount, and a 2% **** rebate. These promotions influenced my decision to buy multiple appliances from them.
  However, after I placed my order online, a CAS sales representative contacted me mid-purchase offering a "better deal"—but this so-called deal voided the 8% ***** rebate that was advertised online for single ***** appliance purchases. CAS never clearly explained that their "package deal" would disqualify me from the rebate, and this was not properly disclosed at the time of sale.
  When I returned one of the appliances due to sizing issues, CAS removed all prior discounts from my purchase, even those unrelated to the returned item. The refund process was unclear and lacked transparency.
  CAS also uses a dynamic invoice system, where the original sales records can change over time unless the customer manually saves a copy. This makes it nearly impossible to verify the agreed-upon pricing later, raising serious concerns about billing transparency.
  My credit card dispute was denied because of CAS’s internal records, leaving me stuck with an unfair financial outcome despite months of trying to resolve the issue.
  Summary of Issues:
  CAS does not honor the 8% ***** rebate offered in their online promotions for single appliance purchases if they decide to package the deal differently
  *************** ***** ******* via mid-purchase sales interventions
  Non-transparent refund and billing practices
  ******* invoices that change post-purchase
  Consumers deserve clear, static invoices and honest rebate policies—not shifting records and refund confusion. * **** **** ****** ***** ****** **** ******** ********* **** ******* **** ****
  

  Canadian Appliance Source

  Date: 23/07/2025

  Dear ***** *****, 

  
  

  Thank you for taking the time to share your feedback with us.

  
  

  We are sorry to hear that your experience with Canadian Appliance Source was not satisfactory; this is certainly not the experience we want for our customers.
  
  
  
  Regarding the 8% ***** discount, please note that this was not applicable to your order because the purchase was made as a bundled package.

  
  

  As disclosed at the point of sale, this excluded single-appliance rebates.

  
  

  However, as a gesture of goodwill, we voluntarily reapplied the 2% Visa discount. The $150.00 compensation was also refunded.
  
  
  
  Additionally, one of the three ***** appliances in your order was returned. As explained on January 6th, this made your order ineligible for the rebate that was applied when three appliances were purchased, as your order now consists of only two appliances.
  
  
  
  
  
  Here is a breakdown of your refund:
  
  
  
  
  
  * Cooktop Price: $3,500.24
  
  * Instant ***** Rebate Voided (due to ineligibility): -$1,062.42
  
  * Refund Due: $2,723.35
  
  
  
  
  
  CAS received a chargeback dispute regarding this order. However, the chargeback was ruled in favor of Canadian Appliance Source, as we provided sufficient evidence to demonstrate that we acted in good faith.

  
  

  Should you have any other questions or concerns, do not hesitate to reach out to our After-Sales Team. 
  
  
  
  Sincerely, 

  
  

  CAS 

  Chris H

  Date: 24/07/2025

  Thank you for your reply. I acknowledge that the 2% **** discount and the $150 freezer bundle rebate have both been refunded.
  However, I remain dissatisfied with how the rest of the refund was handled, and I believe important aspects of this case have not been addressed fairly.
  Key Issues:
  Salesperson Intervened in My Online Order
  I had originally planned to order online, which would have made me eligible for the 8% ***** single-appliance rebate. However, a salesperson from CAS called me and offered what was described as a better deal via a bundled package. I agreed to this only because of that call — without being informed that returning a single item would void any rebates or significantly reduce my refund. This critical condition was not disclosed.
  Rebate Revoked Despite Still Purchasing Three Appliances
  While I returned one cooktop, I later purchased a different cooktop separately from CAS. Therefore, I still purchased three appliances in total. If rebate eligibility is based on buying three qualifying appliances, I believe I still meet that condition. Revoking the bundle rebate entirely seems unreasonable and unfair.
  Lack of Transparency *** ********** ******* The reversal of rebates and reduction of the refund was never clearly explained at the time of return. If these rebate conditions had been disclosed from the beginning — or even at the time of return — I would have made different decisions. This creates a strong impression that the salesperson’s intervention led to a worse outcome than if I had simply ordered online.
  I am asking CAS to reconsider the removal of the 8% ***** rebate or the reversal of the bundle rebate under these specific circumstances — especially since the issue arose due to sales involvement and missing disclosure.
  I hope CAS will acknowledge the importance of fair, transparent communication and resolve this matter accordingly.

• Review fromAdam P

  Date: 10/07/2025

  1 star
  I ordered a refrigerator and the door swing had to changed the delivery team striped all the screws and threads broke the plastic bracket on top when they removed for door swing then couldn’t figure out how to put it back together. They didn’t keep track of pieces they removed and needed my tools to do the change now I have a fridge I can’t use for our groceries as I was instructed not to use it. The customer service would not send team back to drop off our old fridge which still had working fridge as the freezer still worked as as fridge. Told me I could pick up old fridge at warehouse. Why would I do that when they could just turn around and take the fridge they broke and leave mine to use while this is resolved
  

  Canadian Appliance Source

  Date: 15/07/2025

  Dear **** ******, 

  
  

  Thank you for sharing your feedback with us. We sincerely apologize for the negative delivery experience you encountered; this is certainly not the standard we aim to provide.
  
  
  
  We want to assure you that this was not our intention. Our After sales Team have processed the return of the refrigerator, and a full refund will be issued to you within 7-10 business days. 

  
  

  Sincerely, 

  
  

  CAS

• Review fromMichael C

  Date: 04/07/2025

  1 star
  We purchased three appliances from Canadian Appliance Source (CAS) as part of a move from Toronto to Ottawa — a fridge, a stove, and a dishwasher. We paid for delivery and installation through CAS. The dishwasher has been a continuous source of frustration.
  The installer provided by CAS attempted to install the dishwasher but found it was leaking during testing. He uninstalled it and advised us to contact CAS. We followed instructions and reached out to Canadian Appliance Source, who then redirected us to the manufacturer (**). We contacted **, who sent a technician. Although ** was unable to test the dishwasher since it was not installed, the technician was able to identify and fix the issue.
  The dishwasher is now ready for installation, and we’ve done everything as instructed. However, when we tried to get CAS to schedule the reinstallation — which we already paid for — we were given the runaround. We contacted their recommended third-party installer (***** ***********), who informed us that because the original installation file was marked as “complete,” only CAS could open a new work order.
  We sent multiple emails to CAS (to their after-sales department and our original salesperson) and have received no response. When we tried calling to follow up, we were met with unhelpful *** ** ***** **** customer service reps who refused to escalate the issue, provide a name or contact to follow up with, or offer any resolution. One representative even ended the call abruptly when asked for help.
  Despite having paid for installation, and despite following every step given to us by CAS and **, we are left with a dishwasher sitting in our dining room, uninstalled — and a complete lack of customer service or accountability from CAS.
  We are extremely disappointed with this experience *** ***** ******** ******* ****** ***** ***** ******** ********* ******* ********** ** *** ****** and level of post-purchase support.
  

  Canadian Appliance Source

  Date: 08/07/2025

  Dear ******* *****,
  
  
  
  Thank you for reaching out to us to share your feedback. We sincerely apologize for the inconvenience you've experienced with your defective ** **** dishwasher.

  
  

  This is certainly not the experience we want our customers to have.
  
  
  
  Our After sales team is in contact with the third-party installation company to arrange the re-installation of your dishwasher. We will contact you directly as soon as a date for the re-installation has been confirmed.
  
  
  
  We also sent an email on July 8th to inform you that we are in contact with Quick Contractors regarding this matter.
  
  
  
  Sincerely,

  
  

  CAS 

• Review fromA. A.

  Date: 30/06/2025

  1 star
  First time buying from this company and my experience has been terrible. Purchased a ****** washing machine thinking I was paying more for quality but have had issues since day one. ******/********* has sent out three technicians and the problems remain. I requested that CAS allow me to exchange the machine and they just kept passing the buck to *********. I'm not even asking for my money back, I just want a better model that actually works as advertised. When it was clear that I was being dismissed by ********* who was content with a customer having a subpar appliance, CAS dismissed my concerns and basically told me I was out of luck. I repeatedly over a period of weeks asked to be contacted by a supervisor and this was ignored. This company seems to be completely fine with leaving customers with a poor experience so long as they have their money.
  

  Canadian Appliance Source

  Date: 07/07/2025

  Dear ****** *****, 

  
  

  Thank you for taking the time to share your feedback with us. We can see that your ****** washer was delivered in April 2025. 

  
  

  We regret to hear about the issues you are experiencing with your appliance. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.

  
  

  The manufacturer's first port of call would be to service your appliance.

  
  

  Our records indicate that a Resolution Case Manager contacted ********* to escalate this matter on your behalf. We also attempted to reach you by phone on June 23rd but were informed you preferred email communication.
  
  
  
  We understand that after the technician's visit, the unit was tested and found to be working correctly. Our After Sales team previously offered a complimentary one-year extended warranty for your appliance.
  
  
  
  Please do not hesitate to contact our After Sales Team if you require any further information or assistance.

  
  

  Sincerely, 

  
  

  CAS 

  A. A.

  Date: 10/07/2025

  Hello,
  Are you saying that your supervisors do not have the ability to email a client? If that is the case, why hasn't this been explained to me? I have asked repeatedly to communicate with a supervisor and these requests are simply being ignored.
  Further, that service call that your Resolution Case Manager, *****, scheduled lead to zero resolution and believe it or not, I am now being charged by ********* for that call! When I asked ***** to look into this she made an excuse that she can't do that on my behalf so I would have to contact them. I had to take the time to call ********* but this only lead to messaging systems that said I was calling outside of office hours when I wasn't! 8am-6pm EST and it was 3pm on a Wednesday. * ** ********** ******* **** I am now having to waste my time on this when it was your case manager that set this up.
  Further, the washing machine is still glitchy, pausing with random minutes left on the display. I am being told by ********* that it is totally acceptable to have to do an additional drain and spin cycle after EVERY quick cycle. Anyone can see how that would be unacceptable but it is their excuse to get out of doing anything about it.
  The ***** **** ** **** CAS doesn't care about this at all. ** * ******** ***** ******* ** * ****** ** **** ******* ** ******* ** **** ******* ****** *** *** ************ ** *** **** * **** *** ******* ************** **** ***** * ***** ****** **** **** ** ****** ** ******** It is YOUR responsibility to ensure that the products you CHOOSE to stock and offer to your clients are good quality. No one is forcing you to offer this faulty product to your customers, who are trusting your company, * ********** *********** ******** You state "Our dedicated staff of knowledgeable, friendly sales professionals will treat you like one of the family" on your website. I am being treated with suspicion like I am trying to get some sort of payout when all I want is a properly functioning appliance.
  Lastly, you are not posting my reviews to your website. * ***** ** ******** ** *** ******* ********* *** *** * ** ********* **** *** **** **** ********* *** * **** **** I have posted two reviews, got confirmation that they were received, yet you are not publishing them under the appliance. * ** ****** ** **** ***** ****** ** *** ******** **** ********* ******* * ******* ** *** **** ******** ********** ******* * ***** **** ******** *** **** ********* That is unacceptable *********** *** * **** *** ** ****** * ********* ***** **** **** **** **** ** * **** **** ***** *** **** ****** ******* *** * **** **** *************************************************************************************************
  ******** ** ***** **** ***** ** **** *** * ******* **** ******* **** ** *** ***** ******** ************* Really disheartening that business ****** are lost nowadays and customer service case managers *** ***** ******* ** deflect and deny instead of actually listening to what your customer is saying.

• Review fromMark D

  Date: 20/06/2025

  1 star
  Made a mistake buying from this company. Purchased a dishwasher June 5 at the Guelph location they pushed for a quick sale of a floor model. Paid for install and dishwasher removal. Followed up June 18 as still haven't heard from the installers. The store contacts me today June 20 saying I need to contact the installers and pay them direct and they will give me credit for what I already purchased. Now this has become a total inconvenience so I goto to the Guelph store to discuss in person there is no manager onsite no customer service skills at all there all trained to make a quick sale but when it comes to resolving a customer issue there lost and nobody can make a decision. The person and our sales person Happy wasn't there but there is no record that we had a discussion with him on June 18th. The girl I was dealing with says the issue was you picked it up direct and no notice was sent to the installers sales person Happy issue if he didn't send as he wanted the model out so he could get next floor model in ......she goes on about this is 3rd party installers you need to contact them but I\m like if you offer the service then you should be contacting them and finding out why they haven't contacted your customer` and have them contact me. If all you want do is the sale then don't push extended warranties and installations I could only imagine if warranty issue thankfully I didn't pay for that. Finally she say's she will email the installers but they won't get back to you till Monday and she says she will advise head office but I doubt she will do that. Probably minimum now end of June before install happens. I said I would be back Tuesday if I don't hear back from installers Monday. ***** ****** **** **** ******* * ****** **** **** ******* ****** ***** *** ***** *** ***** ***** ***** ** * ***** **** **** ******** ******* ** ******
  

  Canadian Appliance Source

  Date: 25/06/2025

  Dear **** *******, 

  
  

  Thank you for taking the time to share your feedback with us. The installation process for dishwashers is the same regardless if the appliance was purchased on the floor. 

  
  

  To streamline the process with our third-party installation company, ***** ***********, we charge customers upfront for dishwasher installations.
  
  
  
  Our records show that while the installation service was added to your order, it took some time to appear in ***** ***********' system.

  
  

  We are sincerely sorry for the inconvenience caused due to this.  
  
  
  
  We are pleased to confirm that this matter has been resolved and your installation has been scheduled on July 18th. 

  
  

  Sincerely, 

  
  

  CAS 

• Review fromTheresa T

  Date: 19/06/2025

  1 star
  I had a horrible experience with Canadian Appliance Source on Merivale road in Ottawa. I purchased a washer and dryer there a week ago and asked the salesperson ******** if the doors could be reversed on the appliances. He answered YES. When they were delivered, I asked about the doors that should have been reversed and he said they don't do that. Calling ******** to ask about this, he **** and never said he told me that and to call this other number. I would have to pay for this service now and can't even get a reply. ******** ********* **** *** **** **** **** when I tried to get ahold of them. They keep hanging up on me. I have gotten nowhere and will never ever deal with them again.
  

  Canadian Appliance Source

  Date: 25/06/2025

  Dear ******* ****, 

  
  

  Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced.

  
  

  Our delivery team can reverse the doors on select refrigerators. However, for laundry appliances, we recommend contacting a certified factory technician, as outlined in the product manual.

  
  

  This is not a service that we offer for laundry appliances. 
  
  
  
  Kind regards, 

  
  

  CAS