Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 357 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMahnaz R
Date: 27/08/2025
1 starI purchased all kitchen appliances 2 months ago plus extra warranty , now have issues with stove
Not ******* manufacturer and not CAS store where I purchased don’t get responsibility for the issue
Canadian Appliance Source
Date: 03/09/2025
Dear ****** *******,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the issue you are experiencing with your ******* stove.
Our records show that your stove was delivered on July 16th and the issue with the discoloured handle was reported to us on August 27th. Please note that Samsung requests consumers report any cosmetic issues within 48 hours of delivery.
Our Aftersales Team contacted you on September 3rd to request photos of the damage.Kindly respond to their email with the requested photos, and they will be happy to assist you further.
Sincerely,
CAS
Review fromGerry V
Date: 20/08/2025
1 starAugust 6 I bought a fridge, August 7 afternoon fridge stopped working. It is now August 20 and I am being asked to submit the issues I have been having now for a fourth time! I have been without a fridge this whole time and CAS has done nothing to expedite this. Never again!Canadian Appliance Source
Date: 27/08/2025
Dear ***** ************,
Thank you for sharing your feedback with us. We are sorry to hear about the issues you've experienced with your ***** refrigerator.
As a retailer, CAS is not involved in the manufacturing process and is unable to determine if an appliance is defective prior to delivery.
We can confirm that your return request was approved on August 26th.
Once the refrigerator is received back at our warehouse, your refund will be processed promptly.
We apologize for the inconvenience and appreciate your patience throughout this process.
Sincerely,
CAS
Review fromTerry Collins
Date: 19/08/2025
1 starIn August, 2025, I purchased a dishwasher from Canadian Appliance Source (CAS) based on images in the product listing, which all included a front panel, which was integral to my purchasing decision. The salesperson did not mention or explain that this dishwasher was "panel-ready."
Upon delivery, the product did not include the front panel included in every photo in the product listing. I subsequently contacted CAS by email and phone, seeking a resolution. Despite multiple attempts, the company failed to acknowledge the ***************** or offer an appropriate remedy.
This ****** ** ******** ********** ********* has caused great inconvenience and expense. I would never purchase anything from CAS.Canadian Appliance Source
Date: 27/08/2025
Dear ***** *******,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you're not satisfied with your dishwasher purchase.
The product listing on our website does clearly indicate that the unit is "panel-ready," and we also note that images are for reference purposes only.
We apologize for any confusion this may have caused and would be happy to assist you further.
Please don't hesitate to contact us at **********@*****.ca for additional support.
Sincerely,
CAS
Terry Collins
Date: 02/09/2025
Thank you for your reply.
Had I known I would face at an additional $500 cost to have a front panel made I never have made the purchase.
Stating that "the unit is 'panel-ready'" is not the same as saying that the product does not include a front panel, especially not when every photo in the product listing clearly displays the unit with a front panel. Any buyer would be misled when there isn't a single photo of the unit without a front panel. And your sales person failed to point out that issue.
Re the point that "we also note that images are for reference purposes only," all I can say is yes, I referred to the photos when making my regretted purchase decision.
I would contact your after sales staff but your return policy on an opened box appears to rule out that remedy.Review fromAlyssa G
Date: 18/08/2025
1 starBought an expensive washer that is supposed to be high quality. It broke after 4 months. It has been 3 weeks now trying to get ahold of the third party warranty company they use to repair my brand new washer. CAS has never gotten back to our phone calls, or emails. We've been hung up on multiple times through the third party company. ***** ****** ********* ***** **** * ********* ***** **** ******** ***** ***** *** ********* ***** **** **** ***** ********* **** * ***** **** **** *** ******* ** **** ****** ********** **** *****Canadian Appliance Source
Date: 27/08/2025
Dear ****** *****,
Thank you for taking the time to share your concerns with us.
We are truly sorry to hear about your recent experience and completely understand how frustrating it must be to deal with a broken washer and delays in service.
The warranty service is handled by the manufacturer directly and not CAS.
We can see that our Aftersales Team contacted you and also reached out to the manufacturer on you behalf to expedite the matter.
An email with the service details was sent to you on August 27th of 2025. The assigned technician will reach out to you to book an appointment.
Sincerely,
CAS
Review fromMike L
Date: 16/08/2025
1 starDisappointed on CAS service. 1) the online order indicated a delivery date(Aug 15) which was the reason for ordering; 2) Nothing happened on the delivery date, with no email or text update, no information, no apologies; 3) had to call the customer service line which didn't not help at all - being told to wait until any information possibly comes out from manufacture, no help, no useful information, no apologies. This is such bad service with false information on the website **** *** ********** *** ********** *** ****** ****** ** ************ ** *** ********** *********Canadian Appliance Source
Date: 22/08/2025
Dear **** ****
Thank you for taking the time to share your feedback with us.
To clarify our ordering process: customers are required to select their region to view in-stock products.
In-stock items are clearly marked with a blue "In stock (Same/Next day delivery)" tag.
After an order is placed, customers are prompted to select their preferred procurement date.
While selecting a date for back-ordered appliances doesn't guarantee delivery, we always strive to keep all order dates as accurate as possible.
We can see that your order was canceled and refunded on August 17th, 2025.
Sincerely,
CAS
Review from Nyet impressed
Date: 23/07/2025
1 starThe Good:
• They had the laundry set I wanted in stock for quick delivery, at the same price as other retailers.
• Delivery and haul-away of the old set were included.
The Bad:
1. The salesperson was ********** and pushy. I said I needed time to think and would get back to her—she replied, “I’ll call you in 10 minutes.”
2. She misrepresented their price-matching policy. I found pedestals on sale at *****; she refused to match******** ************ *** **********.
3. No delivery info the day before—I had to chase someone down to confirm we’d be home.
4. On delivery, they said both machines were checked. The dryer made a loud grinding noise as soon as I turned it on.
5. I reported it immediately and was told to go through warranty. I pushed back hard and demanded a replacement.
6. Bounced between sales and service. The original salesperson was rude, hung up on me, and said, “Not my problem.”
7. Replacement was promised, but no ETA. I was told to just wait.
8. Offered a mismatched dryer as an alternative. I declined.
9. Replacement delivery was finally confirmed, but the after-sales team gave a date a week earlier than the salesperson. My request to move it up was ignored.
10. Asked repeatedly for a manager and was told “there are none.” Just an endless loop of departments—none taking ownership.
Bottom Line:
I was furious at the lack of professionalism and zero customer service. I do not recommend CAS.
** ** ******* **** **** ***** *********** ** *** ************** *** **** ******* ********** **** ******** ** * **** ****** *** **** *****
Special mention: ******* ***** was the most unprofessional, dismissive salesperson I’ve dealt with. **** ******** **** ****** *** ****** *** ** *******Canadian Appliance Source
Date: 29/07/2025
Dear ****** *******,
Thank you for sharing your concerns with us. We sincerely apologize for the experience you have had with our sales team, as it does not align with the standards we strive to provide our customers.We would also like to apologize for the issues occurring with your dryer.
We would like to investigate this matter further to address the issues you raised.Could you please contact our After-Sales Team at **********@*****.ca and provide your order number?
Unfortunately, we were unable to locate an order with the information currently available.
We look forward to hearing from you.Sincerely,
CAS
Nyet impressed
Date: 30/07/2025
No thank you. You have enough info to follow up on this if you earnestly were interested in doing so. We understand that sometimes there are issues with product and would have no problem in process IF communication, customer service, accountability and honestly were afforded. I spoke probably 15+ times with your after sales team who were every bit a part of this problem with your sales person ******* ***** was the biggest problem though. What I still have never seen is a manager stepping in to ensure things are handled - I' was told there are no managers. I don't see a direct line to follow up with. This company doesn't want to improve or they would have the first or tenth time I asked.Review fromXiongtao L
Date: 22/07/2025
1 starTechnicians are ********** *** un-professional. The service is awful.
They always tried hard to find some excuse to not install appliance you bought upon delivery. And then schedule the second installation service with $70+ charge. That is their business model to make extra profit. Don’t trust their free installation promise. ** ** **** *** *****.
The second installation was not professional at all, leaving some un-finished ****. You can buy their appliances. If they try to schedule second installation service by voiding the first free installation promise, ****** *** ** and hire after-market technicians to do the job.
The slightly lower prices of appliances they are selling is not worth the hustle and trouble their technicians would cause you later. ** ********Canadian Appliance Source
Date: 29/07/2025
Dear ******** ***,
Thank you for sharing your feedback with us. We regret to learn that your delivery and installation did not go as expected.
While our team does their best to deliver and install select appliances, there might be some instances where installation could not be completed specially if the requirements were not met.
To further investigate the matter, could you please take a moment to provide your order number to our After-Sales team at **********@*****.ca
Sincerely,
CAS
Review fromW. A.
Date: 16/07/2025
1 starWe purchased a luxury appliance from CAS online, chose the delivery date and paid for it in full at checkout. The delivery date came and went, called customer service to get an ETA, every time I was told to call back in two weeks which I did 4 separate times, waiting 2 weeks in between each time. Finally we called GE as we were getting nowhere w CAS where we were given en an October ETA. called CAS back to see if we can potentially do a substitute with something else thats in stock. I asked *** the customer care rep to tell me what the cost of the comparable model would be so I can decide if it was worth switching or wait it out til October. After he told me how much it would cost to switch I decided I'd wait instead. *** proceeded to tell me that my initial order was cancelled. When I originally placed the order in April there was a great promotion going on and because he cancelled the order he couldn't apply that same promo as well. He was **** ********** *** **** not taking any responsibility for canceling the order without my permission. I would not purchase any appliance from CAS solely for my interaction with ***. I would like to mention though ******* ****** from the Scarborough location has been excellent trying to help rectifying the situation as best as he could. Top notch customer service for *******. *** ** *** ***** **** ****** **** ** ******** ** ***** ** ******** *****Canadian Appliance Source
Date: 22/07/2025
Dear ***** ******,
Thank you for taking the time to share your feedback with us.
We can see that an order was placed online on March 29th through our website canadianappliance.ca.
We want to clarify our process for premium brand orders. These items are special orders directly from the manufacturer and are only placed once a customer's order is confirmed.During this process, customers are required to select their preferred delivery date range for their appliances.
While providing a date doesn't guarantee delivery for back-ordered items, it helps us ensure accurate order scheduling.
We understand there have been some changes to your order. On July 15th, our Virtual team assisted you with a re-selection for a different model.However, we were later informed that you wished to revert to your original order. By that time, the order had already been updated to reflect your re-selection request.
Please note that our pricing is subject to daily changes based on manufacturer rebates. These price adjustments can occur when a manufacturer's rebate begins or ends.
We see that your order was canceled and refunded on July 17th. We apologize for any inconvenience this may have caused.Sincerely,
CAS
W. A.
Date: 23/07/2025
My frustration with it all is why wouldn't CAS Indicate on the website if something is on back order like most other distributors do, especially when the supply issues were shares with most large distributors in north America early 2025. The other issue is before canceling any order is to make sure the customer knows that there is no going back. Had I been informed clearly of this by *** maybe I would not have proceeded. When I shared with *** that this is not the way to do business and my displeasure with him not disclosing that the order would be cancelled if we proceeded he responded with 'thank you for your feedback', clearly
was not concerned. Unfortunately because of this interaction with the customer relations rep I moved on to another distributor. Solely for that interaction I would not spend my time and effort with CAS and advised my family and friends the same. Best regards.Review fromKyle E J
Date: 16/07/2025
1 star**** ***** **** ***** ******* ** ***** ** *** *** **** ***** ******* They sold us a fridge that is way too big for a space and when you try to resolve the issue they tell you they cannot do anything about it. ***** was our sales rep and he did nothing to help us with the issue. They refuse to even discuss options to get one that fits the space, and if they did make an exception, their plan is to charge us a 35% restocking fee. **** ********** This company is void of any customer service *** ** *** **** ** ******* ** ** *** **** ** *********Canadian Appliance Source
Date: 22/07/2025
Dear **** *******,
Thank you for taking the time to share your concerns with us.
The refrigerator purchased matched the specifications provided to our sales team, and the dimensions were included at the time of sale. Our After-Sales team contacted you on Monday, July 21st, to discuss this matter.
Since the refrigerator was used by your tenants, the return request is unfortunately voided. As a gesture of goodwill, our After-Sales team offered a compensation of $68.20.Sincerely,
CAS
Review fromChris H
Date: 14/07/2025
1 starI had a deeply disappointing experience with Canadian Appliance Source (CAS) during a major appliance purchase in December. Their online promotions advertised mix-and-match discounts, including an 8% ***** rebate for single appliance purchases, a $150 freezer discount, and a 2% **** rebate. These promotions influenced my decision to buy multiple appliances from them.
However, after I placed my order online, a CAS sales representative contacted me mid-purchase offering a "better deal"—but this so-called deal voided the 8% ***** rebate that was advertised online for single ***** appliance purchases. CAS never clearly explained that their "package deal" would disqualify me from the rebate, and this was not properly disclosed at the time of sale.
When I returned one of the appliances due to sizing issues, CAS removed all prior discounts from my purchase, even those unrelated to the returned item. The refund process was unclear and lacked transparency.
CAS also uses a dynamic invoice system, where the original sales records can change over time unless the customer manually saves a copy. This makes it nearly impossible to verify the agreed-upon pricing later, raising serious concerns about billing transparency.
My credit card dispute was denied because of CAS’s internal records, leaving me stuck with an unfair financial outcome despite months of trying to resolve the issue.
Summary of Issues:
CAS does not honor the 8% ***** rebate offered in their online promotions for single appliance purchases if they decide to package the deal differently
*************** ***** ******* via mid-purchase sales interventions
Non-transparent refund and billing practices
******* invoices that change post-purchase
Consumers deserve clear, static invoices and honest rebate policies—not shifting records and refund confusion. * **** **** ****** ***** ****** **** ******** ********* **** ******* **** ****Canadian Appliance Source
Date: 23/07/2025
Dear ***** *****,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience with Canadian Appliance Source was not satisfactory; this is certainly not the experience we want for our customers.
Regarding the 8% ***** discount, please note that this was not applicable to your order because the purchase was made as a bundled package.As disclosed at the point of sale, this excluded single-appliance rebates.
However, as a gesture of goodwill, we voluntarily reapplied the 2% Visa discount. The $150.00 compensation was also refunded.
Additionally, one of the three ***** appliances in your order was returned. As explained on January 6th, this made your order ineligible for the rebate that was applied when three appliances were purchased, as your order now consists of only two appliances.
Here is a breakdown of your refund:
* Cooktop Price: $3,500.24
* Instant ***** Rebate Voided (due to ineligibility): -$1,062.42
* Refund Due: $2,723.35
CAS received a chargeback dispute regarding this order. However, the chargeback was ruled in favor of Canadian Appliance Source, as we provided sufficient evidence to demonstrate that we acted in good faith.Should you have any other questions or concerns, do not hesitate to reach out to our After-Sales Team.
Sincerely,CAS
Chris H
Date: 24/07/2025
Thank you for your reply. I acknowledge that the 2% **** discount and the $150 freezer bundle rebate have both been refunded.
However, I remain dissatisfied with how the rest of the refund was handled, and I believe important aspects of this case have not been addressed fairly.
Key Issues:
Salesperson Intervened in My Online Order
I had originally planned to order online, which would have made me eligible for the 8% ***** single-appliance rebate. However, a salesperson from CAS called me and offered what was described as a better deal via a bundled package. I agreed to this only because of that call — without being informed that returning a single item would void any rebates or significantly reduce my refund. This critical condition was not disclosed.
Rebate Revoked Despite Still Purchasing Three Appliances
While I returned one cooktop, I later purchased a different cooktop separately from CAS. Therefore, I still purchased three appliances in total. If rebate eligibility is based on buying three qualifying appliances, I believe I still meet that condition. Revoking the bundle rebate entirely seems unreasonable and unfair.
Lack of Transparency *** ********** ******* The reversal of rebates and reduction of the refund was never clearly explained at the time of return. If these rebate conditions had been disclosed from the beginning — or even at the time of return — I would have made different decisions. This creates a strong impression that the salesperson’s intervention led to a worse outcome than if I had simply ordered online.
I am asking CAS to reconsider the removal of the 8% ***** rebate or the reversal of the bundle rebate under these specific circumstances — especially since the issue arose due to sales involvement and missing disclosure.
I hope CAS will acknowledge the importance of fair, transparent communication and resolve this matter accordingly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.