Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 357 Customer Reviews
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Review fromMargaret
Date: 28/08/2025
1 starThe salesperson I dealt with was so helpful. When the online price of the item I bought was $1,000 cheaper than what I paid instore, I called and she gave me the online price.
But oh! The delivery! It was the MOST HORRIBLE EXPERIENCE I have ever, ever had with a delivery team. And I hope I will never ever encounter this delivery team again.
First, they did not seem to be able to locate the condo complex, even though they claimed to be using GPS. Then when they arrived, they both seemed to be miffed at the previous delivery, telling me that the customer was upset because they were late. That was not my concern. It had zero impact on my business, but I listened and sympathized.
Then they proceeded to unload the appliances. And that was the beginning of their complaints. It would appear that these two individuals do NOT like their jobs. They complained throughout the ENTIRE process.
*** ***** ** *** **** *** **** one of the men asked me “why did you buy such a big fridge?” They even said I should send back the fridge and get a smaller one. I wonder, who’s paying the bill here
The level of unprofessionalism and disdain for the work involved was unbelievable. Then they did not remove the plastic covering the appliance doors. They put on the door handles of the fridge over the plastic. They took no care whatsoever with how they lifted the fridge or moved it. I watched them let it pretty much hit the tile floor in the lobby of the building rather than gently letting it rest when lowering it to the ground from off the doily. I hope that the appliance will work properly because that level of mishandling was totally unacceptable.
* ***** ** **** ********* ** ********* ****** *** ********** **** *** **** **** ***** ** ******** *********** ******** ******** These two were unprofessional, ****, *************, unpleasant, full of complaints about what they were doing, *** ** *** ***** * ****** ***** ****.
CAS should take stock of their delivery people
Canadian Appliance Source
Date: 03/09/2025
Dear ******** ******,
Thank you for taking the time to share your concerns and feedback with us.
We sincerely apologize for the distressing experience you had during your recent delivery. This is certainly not the standard of customer service we strive to provide.
It is deeply concerning to hear about your encounter with one of our delivery drivers.Please be assured that your complaint was forwarded to our home delivery management team on August 27th and has been addressed with the individuals involved.
Once again, we apologize for any inconvenience this may have caused.Sincerely,
CAS
Margaret
Date: 04/09/2025
Thank you for your apology.
One suggestion would be for the delivery management team to monitor how many deliveries can actually be safely and competently handled in any one day, taking into account time for installation of appliances and any other logistical problems the delivery people encounter.
That way there wouldn’t be dissatisfied customers and disgruntled delivery employees.Review fromMahnaz R
Date: 27/08/2025
1 starI purchased all kitchen appliances 2 months ago plus extra warranty , now have issues with stove
Not ******* manufacturer and not CAS store where I purchased don’t get responsibility for the issueCanadian Appliance Source
Date: 03/09/2025
Dear ****** *******,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the issue you are experiencing with your ******* stove.
Our records show that your stove was delivered on July 16th and the issue with the discoloured handle was reported to us on August 27th. Please note that Samsung requests consumers report any cosmetic issues within 48 hours of delivery.
Our Aftersales Team contacted you on September 3rd to request photos of the damage.Kindly respond to their email with the requested photos, and they will be happy to assist you further.
Sincerely,
CAS
Review fromGerry V
Date: 20/08/2025
1 starAugust 6 I bought a fridge, August 7 afternoon fridge stopped working. It is now August 20 and I am being asked to submit the issues I have been having now for a fourth time! I have been without a fridge this whole time and CAS has done nothing to expedite this. Never again!Canadian Appliance Source
Date: 27/08/2025
Dear ***** ************,
Thank you for sharing your feedback with us. We are sorry to hear about the issues you've experienced with your ***** refrigerator.
As a retailer, CAS is not involved in the manufacturing process and is unable to determine if an appliance is defective prior to delivery.
We can confirm that your return request was approved on August 26th.
Once the refrigerator is received back at our warehouse, your refund will be processed promptly.
We apologize for the inconvenience and appreciate your patience throughout this process.
Sincerely,
CAS
Review fromTerry Collins
Date: 19/08/2025
1 starIn August, 2025, I purchased a dishwasher from Canadian Appliance Source (CAS) based on images in the product listing, which all included a front panel, which was integral to my purchasing decision. The salesperson did not mention or explain that this dishwasher was "panel-ready."
Upon delivery, the product did not include the front panel included in every photo in the product listing. I subsequently contacted CAS by email and phone, seeking a resolution. Despite multiple attempts, the company failed to acknowledge the ***************** or offer an appropriate remedy.
This ****** ** ******** ********** ********* has caused great inconvenience and expense. I would never purchase anything from CAS.Canadian Appliance Source
Date: 27/08/2025
Dear ***** *******,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you're not satisfied with your dishwasher purchase.
The product listing on our website does clearly indicate that the unit is "panel-ready," and we also note that images are for reference purposes only.
We apologize for any confusion this may have caused and would be happy to assist you further.
Please don't hesitate to contact us at **********@*****.ca for additional support.
Sincerely,
CAS
Terry Collins
Date: 02/09/2025
Thank you for your reply.
Had I known I would face at an additional $500 cost to have a front panel made I never have made the purchase.
Stating that "the unit is 'panel-ready'" is not the same as saying that the product does not include a front panel, especially not when every photo in the product listing clearly displays the unit with a front panel. Any buyer would be misled when there isn't a single photo of the unit without a front panel. And your sales person failed to point out that issue.
Re the point that "we also note that images are for reference purposes only," all I can say is yes, I referred to the photos when making my regretted purchase decision.
I would contact your after sales staff but your return policy on an opened box appears to rule out that remedy.Review fromAlyssa G
Date: 18/08/2025
1 starBought an expensive washer that is supposed to be high quality. It broke after 4 months. It has been 3 weeks now trying to get ahold of the third party warranty company they use to repair my brand new washer. CAS has never gotten back to our phone calls, or emails. We've been hung up on multiple times through the third party company. ***** ****** ********* ***** **** * ********* ***** **** ******** ***** ***** *** ********* ***** **** **** ***** ********* **** * ***** **** **** *** ******* ** **** ****** ********** **** *****Canadian Appliance Source
Date: 27/08/2025
Dear ****** *****,
Thank you for taking the time to share your concerns with us.
We are truly sorry to hear about your recent experience and completely understand how frustrating it must be to deal with a broken washer and delays in service.
The warranty service is handled by the manufacturer directly and not CAS.
We can see that our Aftersales Team contacted you and also reached out to the manufacturer on you behalf to expedite the matter.
An email with the service details was sent to you on August 27th of 2025. The assigned technician will reach out to you to book an appointment.
Sincerely,
CAS
Review fromMike L
Date: 16/08/2025
1 starDisappointed on CAS service. 1) the online order indicated a delivery date(Aug 15) which was the reason for ordering; 2) Nothing happened on the delivery date, with no email or text update, no information, no apologies; 3) had to call the customer service line which didn't not help at all - being told to wait until any information possibly comes out from manufacture, no help, no useful information, no apologies. This is such bad service with false information on the website **** *** ********** *** ********** *** ****** ****** ** ************ ** *** ********** *********Canadian Appliance Source
Date: 22/08/2025
Dear **** ****
Thank you for taking the time to share your feedback with us.
To clarify our ordering process: customers are required to select their region to view in-stock products.
In-stock items are clearly marked with a blue "In stock (Same/Next day delivery)" tag.
After an order is placed, customers are prompted to select their preferred procurement date.
While selecting a date for back-ordered appliances doesn't guarantee delivery, we always strive to keep all order dates as accurate as possible.
We can see that your order was canceled and refunded on August 17th, 2025.
Sincerely,
CAS
Review fromLarisa S
Date: 04/08/2025
1 star**** ** ***** ***** ** *** ****** ** *** *********** No respect to customers., you will never get help if something wrong with your purchase. They give up on you right away when you make your payment. **** * ****** ** ** ********* * *** ****** ** ********* *** ********* *** *** **** ********* **** *** I will never recommend to anybody to buy from them .Canadian Appliance Source
Date: 12/08/2025
Dear ****** ******,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for any unpleasant experience you may have had with CAS; this is certainly not the standard of service we aim to provide.
Upon reviewing your order, we noted your communication regarding the ********** range, which was picked up on June 8, 2025.
Our Aftersales team previously advised that the initial step in such situations is to pursue repair of the appliance. Should the appliance be deemed irreparable, we then explore alternative solutions with the manufacturer.
Please do not hesitate to contact our Aftersales team for any further assistance you may require.Sincerely,
CAS
Review from Nyet impressed
Date: 23/07/2025
1 starThe Good:
• They had the laundry set I wanted in stock for quick delivery, at the same price as other retailers.
• Delivery and haul-away of the old set were included.
The Bad:
1. The salesperson was ********** and pushy. I said I needed time to think and would get back to her—she replied, “I’ll call you in 10 minutes.”
2. She misrepresented their price-matching policy. I found pedestals on sale at *****; she refused to match******** ************ *** **********.
3. No delivery info the day before—I had to chase someone down to confirm we’d be home.
4. On delivery, they said both machines were checked. The dryer made a loud grinding noise as soon as I turned it on.
5. I reported it immediately and was told to go through warranty. I pushed back hard and demanded a replacement.
6. Bounced between sales and service. The original salesperson was rude, hung up on me, and said, “Not my problem.”
7. Replacement was promised, but no ETA. I was told to just wait.
8. Offered a mismatched dryer as an alternative. I declined.
9. Replacement delivery was finally confirmed, but the after-sales team gave a date a week earlier than the salesperson. My request to move it up was ignored.
10. Asked repeatedly for a manager and was told “there are none.” Just an endless loop of departments—none taking ownership.
Bottom Line:
I was furious at the lack of professionalism and zero customer service. I do not recommend CAS.
** ** ******* **** **** ***** *********** ** *** ************** *** **** ******* ********** **** ******** ** * **** ****** *** **** *****
Special mention: ******* ***** was the most unprofessional, dismissive salesperson I’ve dealt with. **** ******** **** ****** *** ****** *** ** *******Canadian Appliance Source
Date: 29/07/2025
Dear ****** *******,
Thank you for sharing your concerns with us. We sincerely apologize for the experience you have had with our sales team, as it does not align with the standards we strive to provide our customers.We would also like to apologize for the issues occurring with your dryer.
We would like to investigate this matter further to address the issues you raised.Could you please contact our After-Sales Team at **********@*****.ca and provide your order number?
Unfortunately, we were unable to locate an order with the information currently available.
We look forward to hearing from you.Sincerely,
CAS
Nyet impressed
Date: 30/07/2025
No thank you. You have enough info to follow up on this if you earnestly were interested in doing so. We understand that sometimes there are issues with product and would have no problem in process IF communication, customer service, accountability and honestly were afforded. I spoke probably 15+ times with your after sales team who were every bit a part of this problem with your sales person ******* ***** was the biggest problem though. What I still have never seen is a manager stepping in to ensure things are handled - I' was told there are no managers. I don't see a direct line to follow up with. This company doesn't want to improve or they would have the first or tenth time I asked.Review fromXiongtao L
Date: 22/07/2025
1 starTechnicians are ********** *** un-professional. The service is awful.
They always tried hard to find some excuse to not install appliance you bought upon delivery. And then schedule the second installation service with $70+ charge. That is their business model to make extra profit. Don’t trust their free installation promise. ** ** **** *** *****.
The second installation was not professional at all, leaving some un-finished ****. You can buy their appliances. If they try to schedule second installation service by voiding the first free installation promise, ****** *** ** and hire after-market technicians to do the job.
The slightly lower prices of appliances they are selling is not worth the hustle and trouble their technicians would cause you later. ** ********Canadian Appliance Source
Date: 29/07/2025
Dear ******** ***,
Thank you for sharing your feedback with us. We regret to learn that your delivery and installation did not go as expected.
While our team does their best to deliver and install select appliances, there might be some instances where installation could not be completed specially if the requirements were not met.
To further investigate the matter, could you please take a moment to provide your order number to our After-Sales team at **********@*****.ca
Sincerely,
CAS
Review fromW. A.
Date: 16/07/2025
1 starWe purchased a luxury appliance from CAS online, chose the delivery date and paid for it in full at checkout. The delivery date came and went, called customer service to get an ETA, every time I was told to call back in two weeks which I did 4 separate times, waiting 2 weeks in between each time. Finally we called GE as we were getting nowhere w CAS where we were given en an October ETA. called CAS back to see if we can potentially do a substitute with something else thats in stock. I asked *** the customer care rep to tell me what the cost of the comparable model would be so I can decide if it was worth switching or wait it out til October. After he told me how much it would cost to switch I decided I'd wait instead. *** proceeded to tell me that my initial order was cancelled. When I originally placed the order in April there was a great promotion going on and because he cancelled the order he couldn't apply that same promo as well. He was **** ********** *** **** not taking any responsibility for canceling the order without my permission. I would not purchase any appliance from CAS solely for my interaction with ***. I would like to mention though ******* ****** from the Scarborough location has been excellent trying to help rectifying the situation as best as he could. Top notch customer service for *******. *** ** *** ***** **** ****** **** ** ******** ** ***** ** ******** *****Canadian Appliance Source
Date: 22/07/2025
Dear ***** ******,
Thank you for taking the time to share your feedback with us.
We can see that an order was placed online on March 29th through our website canadianappliance.ca.
We want to clarify our process for premium brand orders. These items are special orders directly from the manufacturer and are only placed once a customer's order is confirmed.During this process, customers are required to select their preferred delivery date range for their appliances.
While providing a date doesn't guarantee delivery for back-ordered items, it helps us ensure accurate order scheduling.
We understand there have been some changes to your order. On July 15th, our Virtual team assisted you with a re-selection for a different model.However, we were later informed that you wished to revert to your original order. By that time, the order had already been updated to reflect your re-selection request.
Please note that our pricing is subject to daily changes based on manufacturer rebates. These price adjustments can occur when a manufacturer's rebate begins or ends.
We see that your order was canceled and refunded on July 17th. We apologize for any inconvenience this may have caused.Sincerely,
CAS
W. A.
Date: 23/07/2025
My frustration with it all is why wouldn't CAS Indicate on the website if something is on back order like most other distributors do, especially when the supply issues were shares with most large distributors in north America early 2025. The other issue is before canceling any order is to make sure the customer knows that there is no going back. Had I been informed clearly of this by *** maybe I would not have proceeded. When I shared with *** that this is not the way to do business and my displeasure with him not disclosing that the order would be cancelled if we proceeded he responded with 'thank you for your feedback', clearly
was not concerned. Unfortunately because of this interaction with the customer relations rep I moved on to another distributor. Solely for that interaction I would not spend my time and effort with CAS and advised my family and friends the same. Best regards.
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