Business Profile

Amusement Parks

Canada's Wonderland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Canada's Wonderland's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

48 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:24/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description of Issue:
* REMOVED I waited ~30 minutes for the 5:30 PM Tinker’s Toy Factory show.
- After seating, I briefly left to use the restroom. I was unaware of a “return pass” requirement to re-enter.
- When I returned at 5:25 PM, I was denied entry by supervisors REMOVED, despite explaining my family was inside.
- My 9-year-old son was allowed to leave the theater unsupervised twice, REMOVED - When I asked for a manager, I was told that because I raised my voice, they would not assist further.
- Security and police were called, and my entire family was escorted out of the park. We complied quietly, REMOVED

Key Concerns:
- Unclear return-pass policy caused separation from my family.
- REMOVED * REMOVED
Desired Resolution:
- Formal apology for the incident.
- Review and improvement of return-pass and child safety policies. * REMOVED
Business Response
Date: 25/11/2025
Guest contacted outside of BBB as this also submit message through our website
Customer Answer
Date: 25/11/2025

Complaint: REMOVED
it is no resolution response from the Wonderland, it is just a massage of I also complaint it through their web site. No any solution at all.

I am rejecting this response because: it is no resolution response from the Wonderland, it is just a massage of I also complaint it through their web site. No any solution at all.

Sincerely,

REMOVED
Business Response
Date: 30/11/2025
A security manager has reached out to guest outside of BBB and is awaiting a response
Customer Answer
Date: 01/12/2025

Complaint: REMOVED

I am rejecting this response because:
On the afternoon of November 30, 2025, a Security Manager called me regarding the issue. Instead of providing a solution, the Security Manager accused me during the phone conversation REMOVED I am unclear about the purpose of the call, as it seemed focused on defending his team REMOVED
REMOVED

Sincerely,

REMOVED

P.S. other comments:
The conversation started off smoothly; however, it quickly shifted when the security manager began implying that the incident was my fault. Rather than addressing the issue, he made statements such as:
“We are not responsible for looking after your kids…”
“You were pushing your way into the theatre…”
“I don’t know where you work, you are yelling at my staff…”
“Now you admit you were yelling, right?”

This approach put me on the defensive and made the conversation feel accusatory rather than constructive.
While I understand his point that customer service situations can escalate in different ways, I found the manner in which his department handled this matter to be rough and unprofessional.
The security manager mentioned that the call was recorded, so you may wish to review it. Alternatively, I can provide a copy of my own recording if needed.
Business Response
Date: 05/12/2025
Guest has spoken to Security Manager. No further contact required.
Customer Answer
Date: 08/12/2025

Complaint: REMOVED

I am rejecting this response because: a security manager called one week ago without any solution, REMOVED

Sincerely,

REMOVED
Business Response
Date: 10/12/2025
Security Manager has spoken with guest regarding incident. No further contact required.
Initial Complaint
Date:27/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canadas wonderland marketed buying their gold season pass because it included Halloween haunt. Only to find out months later during this Halloween season that your gold pass only includes admissions and now you have to pay additional for attractions like mazes. It has never ever been that way and wonderland advertised it as if halloweeen haunt was all included.
Business Response
Date: 30/10/2025
Guest has been contacted at the email address provided. Contacted by Guest Services outside of the BBB.
Initial Complaint
Date:14/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Website advertises halloween haunt and wintergrst admission included with purchase with gold season pass. When I arrived they said corporate withdrew this. It still is advertised as included to this day o the website
Business Response
Date: 08/11/2025
Guest contacted outside of BBB. Halloween Haunt and Winterfest park admission still included with purchase of Gold Pass and was never removed.
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday September 15, 2025 I purchased 3 tickets to Canada's Wonderland for Friday September 19, 2025. At the time of purchase, on their webpage they advertised their hours as 10am - 10pm, so I purchased "all day" passes. I also noticed they were doing an Oktoberfest event from 6pm - 10pm; however, my intent was only to visit from 10am until about 4pm.

On Friday September 19, 2025, I arrived to the park at 9:45am. Myself, the two other people who were with me, and about 20 other guests (not part of my group), arrived at the gate at and were told by park security that the park doesn’t open until 6. Their website had changed the hours overnight, and they did not bother to contact anyone. REMOVED Nobody was available in the office for a refund or any assistance.

I have since contacted customer support through e-mail, where they refused to offer a refund. Despite me showing a screen shot of their website (I went to the archives and found as of August they were advertising 11am-11pm operating hours). They offered to apply this amount towards the purchase of season passes for 2026, which would require me to give them more of my money which I have rejected as I do not live in Toronto, REMOVED
Business Response
Date: 10/10/2025
Reached out to guest outside of BBB. Guest Services contacted using provided email.
Customer Answer
Date: 10/10/2025

Complaint: REMOVED

I am rejecting this response because: Canada’s Wonderland has not offered a refund. REMOVED they post business hours on their website that are not accurate with their actual hours of operation. They advertise “all day” tickets which were purchased, and did not provide the service. REMOVED Canada’s Wonderland offered to put the money I pad for the tickets towards season passes for next year, but I would have to give them more money to pay for the difference. As I am someone who does not live in Ontario, this is not satisfactory. I am once again requesting a refund for services they did not provide.

Sincerely,

REMOVED
Business Response
Date: 19/10/2025
REMOVEDGuest filed chargeback with their bank, no further contact necessary.
Customer Answer
Date: 20/10/2025

Complaint: REMOVED

I am rejecting this response because:
* REMOVED * REMOVED REMOVED REMOVED REMOVED
A chargeback with my credit card company has been filed because Canada's Wonderland has REMOVEDme with every communication. REMOVED Then have no staff on site to help with customer issues. Their staff do not answer the phone when a call is placed during these hours. REMOVED

Sincerely,

REMOVED
Business Response
Date: 21/10/2025
As mentioned hours were always correct on our website, REMOVEDGuest filed a chargeback and received funds back from their bank. Final response was provided and nothing further to offer or discuss.
Initial Complaint
Date:06/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 Gold seasons passes that advertised fills access to Halloween Haunt however when we went we had to pay an additional $10 each plus tax in order to access the features. In addition, they don’t allow food into the park nor do they allow re-entry if you go to your car to eat so we had to buy dinner and had to pay $50 for two drinks and two slices of pizza REMOVED
Business Response
Date: 09/10/2025
Responded to guest outside of the BBB. Guest contacted by Guest Services at the email address provided.
Initial Complaint
Date:11/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the Gold Pass specifically for Halloween REMOVED. I bought the pass in May. Now the put a new policy in place 15 and under need a chaperone. I think I shld get a partial refund.
Business Response
Date: 24/09/2025
Guest has been reached out to. In contact outside of the BBB.
Initial Complaint
Date:10/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2025 REMOVEDthat promised me a free Canada wonderland ticket. I got an email saying i qualify and I will get my email with the ticket shortly. Then my email had a storage issue and no emails could be sent to me. I contacted REMOVEDand they told me that I have to go to the Canada wonderland customer service once I'm there and try to get a ticket. Before I continue, my friend bought the pass at the same time as me and got a free ticket. So I go to customer service and the guy who worked on the 30th of August around 12-1pm said his supervisor refused to give me the ticket but I have to pay it and then he sent me an email saying if I send my receipt there, I will get a refund. I sent all that and my refund was refused because I used the ticket. REMOVEDSo I am requesting a refund due to the refusal of honouring their advertising. REMOVED * REMOVEDPlease issue a refund as promised by your employee to the original payment method. Thanks.
Business Response
Date: 24/09/2025
Reached out to guest to resolve issue. In contact with guest outside of the BBB.
Customer Answer
Date: 24/09/2025

Complaint: REMOVED

I am rejecting this response because no one has contacted me. Please reply here.

Sincerely,

REMOVED
Business Response
Date: 25/09/2025
Guest was contacted by the Guest Services team via email.
Customer Answer
Date: 26/09/2025

Complaint: REMOVED

I am rejecting this response because no one contacted me REMOVED just reply here. No need to keep repeating the same thing you have contacted me , you did not. Please don't say the same thing in the next reply. Thanks

Sincerely,

REMOVED
Business Response
Date: 02/10/2025
Guest has been contacted at the provided email address by the Guest Services team.
Customer Answer
Date: 03/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. They have wrote to me and provided a refund.

Sincerely,

REMOVED
Initial Complaint
Date:25/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 19th, my friend and I went to purchase the prestige pass to Canada Wonderland. He used my card with my permission, and the payment went through, plus there was an additional payment that went through. I proceeded with my payment, and when I got to the payment option, it said it never went through, but when I checked my bank statement it said a third payment went through. When I was on the phone with them, the girl sent me an email and I clicked on what I'm supposed to, and when I did, my friends name shows up. Now, we have two completely different emails.

I called Canada Wonderland to see what was going on and I got told that they don't see it in their system, I proceeded to tell them that there were three payments that came off my card. The first payment I'm not disputing, but the other two payments I am.

I called my bank and asked them what was going on, and at the time they seen three payments to Canada Wonderland. They said to call, I told them that I did already and told my bank what I got told by Canada Wonderland.
Business Response
Date: 28/08/2025
Guest contacted outside of the BBB.
Customer Answer
Date: 28/08/2025

Complaint: REMOVED

I am rejecting this response because:
I paid for a prestige pass and never got it. I tried contacting the business in question and got zero help at all. All they told me is that the money would be returned within 5-10 business days of two amounts of $82.76 and I still have not received it. And to also contact my bank which I did. Even my bank told me that three amounts of $82.76 came off my card, and that there was nothing that they could do.
I want the prestige pass, plus two meals a day, and drinks every 15 minutes that I paid for that I never received, plus $82.76 for one of the payments that came off my card. I'm not disputing the first amount of $82.76 since my friend got it, it's just the other two amounts.

Sincerely,

REMOVED
Business Response
Date: 28/08/2025
Guest has been provided with the final response.
Initial Complaint
Date:30/06/2025
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My issue is Canadas Wonderland customer service is REMOVEDbad, REMOVED. It’s one thing to charge a price but for the quality of food not to be there is REMOVED. I would like to talk about my experiences
Business Response
Date: 02/07/2025
Answered outside of the BBB
Customer Answer
Date: 16/07/2025
I have not received a satisfactory reply from Canadas wonderland and I would like them to be held accountable for there less than adequate quality of food and business practices.
Thanks
Business Response
Date: 20/07/2025
CW has reached out multiple occasions outside of the BBB and provided final offer. Nothing further to be offered in this case.
Customer Answer
Date: 21/07/2025

Complaint: REMOVED

I am rejecting this response because:
From what I understand they want me to upgrade for a cost and why would I upgrade to something I already paid for and wasn’t happy about.they failed to provide an outcome that was suitable

Sincerely,

REMOVED
Business Response
Date: 21/07/2025
Final response/offer already provided.
Initial Complaint
Date:27/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 26, 2024, I purchased a season pass REMOVEDalong with the All Season Dining - Gold Pass and Season Pass Drink Plan. Initially, I selected the easy payment plan but did not complete the order. I then opted to pay the full amount upfront and placed the order accordingly.
To my shock, both the easy payment plan and the full payment were processed. In addition, I was charged for All Season Parking, which I did not select. I called Customer Service after receiving an email about the easy plan payment to my email, and they agreed to refund the Gold Pass, Dining, and Drink Plans. However, they refused to refund the charge for the All Season Parking, despite my clear statement that I did not authorize this purchase.
REMOVED. I did not agree to the parking charge, and it is evident that a technical issue in their system led to this mistake. I am demanding a full refund for the All Season Parking fee along with all applicable taxes and a formal apology for the inconvenience this has caused.
Business Response
Date: 29/11/2024
Responded outside of BBB

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Canada's Wonderland is NOT a BBB Accredited Business.