Business Profile

Amusement Parks

Canada's Wonderland

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canada's Wonderland's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday September 15, 2025 I purchased 3 tickets to Canada's Wonderland for Friday September 19, 2025. At the time of purchase, on their webpage they advertised their hours as 10am - 10pm, so I purchased "all day" passes. I also noticed they were doing an Oktoberfest event from 6pm - 10pm; however, my intent was only to visit from 10am until about 4pm.

On Friday September 19, 2025, I arrived to the park at 9:45am. Myself, the two other people who were with me, and about 20 other guests (not part of my group), arrived at the gate at and were told by park security that the park doesn’t open until 6. Their website had changed the hours overnight, and they did not bother to contact anyone. ******* ****** ******** ********** ******* ** **** ** ********* *** *** ********* *** ********** **** ******* ***** Nobody was available in the office for a refund or any assistance.

I have since contacted customer support through e-mail, where they refused to offer a refund. Despite me showing a screen shot of their website (I went to the archives and found as of August they were advertising 11am-11pm operating hours). They offered to apply this amount towards the purchase of season passes for 2026, which would require me to give them more of my money which I have rejected as I do not live in Toronto, *** ** * **** ******** ** ****** ***** ** **** ******* ** ** * **** **********
Business Response
Date: 10/10/2025
Reached out to guest outside of BBB. Guest Services contacted using provided email.
Customer Answer
Date: 10/10/2025

Complaint: ********

I am rejecting this response because: Canada’s Wonderland has not offered a refund. **** *** ******* ******* * **** ********* ***** they post business hours on their website that are not accurate with their actual hours of operation. They advertise “all day” tickets which were purchased, and did not provide the service. ***** **** ****** ** ***** ****** *** ****** ** ** *** **** **** ** * **** ********* ****** *** ********* ******* *** *** ****** *** **** ********* **** *** *** **** *** ***** ** ********** Canada’s Wonderland offered to put the money I pad for the tickets towards season passes for next year, but I would have to give them more money to pay for the difference. As I am someone who does not live in Ontario, this is not satisfactory. I am once again requesting a refund for services they did not provide.

Sincerely,

*********** *****
Business Response
Date: 19/10/2025
********** ******** ** ***** ******* ** ** ********* ******** ********** ***** ******* ***** ********* ** *** ******* ** **** ** ********* Guest filed chargeback with their bank, no further contact necessary.
Customer Answer
Date: 20/10/2025

Complaint: ********

I am rejecting this response because:
* ** ********** ********* *** ******** **** * ***** ** ******* ** ********* *** ****** * **** ***** * ********** ** *** ******** **** ***** *** ***** ********* *** * *********** *** ********** *** ***** ** ******* ** ****** ********* *** **** **** * *** ** ***** **** ***** *** ****** ***** ** *** ********** ********** ** ** ****** **** *** *** ******** ** ** ******* ********* *** ***** ***** * *** ** *** ******** **** ** * ********** ********** **** * ******* ** **** ***** ******* ** ******* ***** **** **********
A chargeback with my credit card company has been filed because Canada's Wonderland has *********** me with every communication. **** ** * **** ************ **** **** ****** ***** ***** ******** ********** *** **** **** ***** **** ***** ******** *** ******** ******** *** **** ****** ** ****** ***** Then have no staff on site to help with customer issues. Their staff do not answer the phone when a call is placed during these hours. ***** *******

Sincerely,

*********** *****
Business Response
Date: 21/10/2025
As mentioned hours were always correct on our website, *** ** ******** ***** **** *** ******* ***** *** **** ******* ***** **** ******** Guest filed a chargeback and received funds back from their bank. Final response was provided and nothing further to offer or discuss.
Initial Complaint
Date:06/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 Gold seasons passes that advertised fills access to Halloween Haunt however when we went we had to pay an additional $10 each plus tax in order to access the features. In addition, they don’t allow food into the park nor do they allow re-entry if you go to your car to eat so we had to buy dinner and had to pay $50 for two drinks and two slices of pizza ***** ** ********* ************ *** * ***** ***** * ***** ****** ******
Business Response
Date: 09/10/2025
Responded to guest outside of the BBB. Guest contacted by Guest Services at the email address provided.
Initial Complaint
Date:11/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the Gold Pass specifically for Halloween *******. I bought the pass in May. Now the put a new policy in place 15 and under need a chaperone. I think I shld get a partial refund.
Business Response
Date: 24/09/2025
Guest has been reached out to. In contact outside of the BBB.
Initial Complaint
Date:10/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2025 ******* **** **** that promised me a free Canada wonderland ticket. I got an email saying i qualify and I will get my email with the ticket shortly. Then my email had a storage issue and no emails could be sent to me. I contacted ** ***** and they told me that I have to go to the Canada wonderland customer service once I'm there and try to get a ticket. Before I continue, my friend bought the pass at the same time as me and got a free ticket. So I go to customer service and the guy who worked on the 30th of August around 12-1pm said his supervisor refused to give me the ticket but I have to pay it and then he sent me an email saying if I send my receipt there, I will get a refund. I sent all that and my refund was refused because I used the ticket. ** ****** * **** ** **** * *** ******** ** *** * ***** * *** **** ******** ** ******* *** *** **** ******* ** ***** ** ****** *********** So I am requesting a refund due to the refusal of honouring their advertising. ***** ** ***** ************ * **** ******** *** ***** **** **** * ******** *** * ******* ******* * ****** *** ** ******* ** ***** ******* ****** *** * ******* ** ** ***** ** ***** ***** ** ***** ****** ** ****** Please issue a refund as promised by your employee to the original payment method. Thanks.
Business Response
Date: 24/09/2025
Reached out to guest to resolve issue. In contact with guest outside of the BBB.
Customer Answer
Date: 24/09/2025

Complaint: ********

I am rejecting this response because no one has contacted me. Please reply here.

Sincerely,

********** *******
Business Response
Date: 25/09/2025
Guest was contacted by the Guest Services team via email.
Customer Answer
Date: 26/09/2025

Complaint: ********

I am rejecting this response because no one contacted me ****** **** ***** *** just reply here. No need to keep repeating the same thing you have contacted me , you did not. Please don't say the same thing in the next reply. Thanks

Sincerely,

********** *******
Business Response
Date: 02/10/2025
Guest has been contacted at the provided email address by the Guest Services team.
Customer Answer
Date: 03/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have wrote to me and provided a refund.

Sincerely,

********** *******
Initial Complaint
Date:25/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 19th, my friend and I went to purchase the prestige pass to Canada Wonderland. He used my card with my permission, and the payment went through, plus there was an additional payment that went through. I proceeded with my payment, and when I got to the payment option, it said it never went through, but when I checked my bank statement it said a third payment went through. When I was on the phone with them, the girl sent me an email and I clicked on what I'm supposed to, and when I did, my friends name shows up. Now, we have two completely different emails.

I called Canada Wonderland to see what was going on and I got told that they don't see it in their system, I proceeded to tell them that there were three payments that came off my card. The first payment I'm not disputing, but the other two payments I am.

I called my bank and asked them what was going on, and at the time they seen three payments to Canada Wonderland. They said to call, I told them that I did already and told my bank what I got told by Canada Wonderland.
Business Response
Date: 28/08/2025
Guest contacted outside of the BBB.
Customer Answer
Date: 28/08/2025

Complaint: ********

I am rejecting this response because:
I paid for a prestige pass and never got it. I tried contacting the business in question and got zero help at all. All they told me is that the money would be returned within 5-10 business days of two amounts of $82.76 and I still have not received it. And to also contact my bank which I did. Even my bank told me that three amounts of $82.76 came off my card, and that there was nothing that they could do.
I want the prestige pass, plus two meals a day, and drinks every 15 minutes that I paid for that I never received, plus $82.76 for one of the payments that came off my card. I'm not disputing the first amount of $82.76 since my friend got it, it's just the other two amounts.

Sincerely,

****** *******
Business Response
Date: 28/08/2025
Guest has been provided with the final response.
Initial Complaint
Date:30/06/2025
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My issue is Canadas Wonderland customer service is ****** bad, *** **** ***** ******** ********* *** ******* ** ****. It’s one thing to charge a price but for the quality of food not to be there is ******. I would like to talk about my experiences
Business Response
Date: 02/07/2025
Answered outside of the BBB
Customer Answer
Date: 16/07/2025
I have not received a satisfactory reply from Canadas wonderland and I would like them to be held accountable for there less than adequate quality of food and business practices.
Thanks
Business Response
Date: 20/07/2025
CW has reached out multiple occasions outside of the BBB and provided final offer. Nothing further to be offered in this case.
Customer Answer
Date: 21/07/2025

Complaint: ********

I am rejecting this response because:
From what I understand they want me to upgrade for a cost and why would I upgrade to something I already paid for and wasn’t happy about.they failed to provide an outcome that was suitable

Sincerely,

****** ****
Business Response
Date: 21/07/2025
Final response/offer already provided.
Initial Complaint
Date:27/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 26, 2024, I purchased a season pass *** ** **** **** ******** along with the All Season Dining - Gold Pass and Season Pass Drink Plan. Initially, I selected the easy payment plan but did not complete the order. I then opted to pay the full amount upfront and placed the order accordingly.
To my shock, both the easy payment plan and the full payment were processed. In addition, I was charged for All Season Parking, which I did not select. I called Customer Service after receiving an email about the easy plan payment to my email, and they agreed to refund the Gold Pass, Dining, and Drink Plans. However, they refused to refund the charge for the All Season Parking, despite my clear statement that I did not authorize this purchase.
**** ** ********** ************. I did not agree to the parking charge, and it is evident that a technical issue in their system led to this mistake. I am demanding a full refund for the All Season Parking fee along with all applicable taxes and a formal apology for the inconvenience this has caused.
Business Response
Date: 29/11/2024
Responded outside of BBB
Initial Complaint
Date:02/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday July 27, 2024, I was denied entry to the park even after I had purchased a seasons pass. Someone had fraudulently used my seasons pass without my knowledge and I was denied access to the park and my seasons pass was revoked. I paid 600$ in order for my family to be able to come to the park and I was denied entry and asked to either purchase a new ticket or leave. I ended up having to purchase a new ticket ** *** ******** ** *** **** *** ********* **** *** **** **** ******** ** ** ***** * *** ******. My family had already entered the park and I was the only one stuck outside with no option but to make a purchase for a new ticket. I have proof of purchase, I have all of the security guards names and badge numbers and I have witnesses to what took place as well.
Business Response
Date: 09/08/2024
Guest contacted outside of the BBB
Initial Complaint
Date:12/06/2024
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Fast Lane Plus Passes for May 19, 2024, and when I arrived at the park I was notified that several of the rides for the Fast Pass Plus would be closing early.

I would not have purchased these passes if I had known you were going to close rides early that day. This significantly changed our plans and my family could not take advantage of the rides at the times we had planned for.

The information on the early closing of Fast Pass Plus Rides was not provided at the time of purchase.

I'm requesting that you refund this part of my purchase.

My order number is ******** Total cost of my purchase for the Fast Lane Pluss passes was $282.50
Business Response
Date: 14/06/2024
Responded outside of the BBB
Customer Answer
Date: 20/06/2024

Complaint: ********

I am rejecting this response because:
The business reached out to me by email on June 13 informing me that they would issue a refund.
I followed up with them today, and now they are informing me that they will not refund me.
They are claiming that they provided notice of the Fast Lane Plus pass ride closures on their website, but this information is mentioned as a general statement without times of the closures or what rides would be affected on the day we attended.
No information about ride closures was provided as part of the online purchase process. The only time I was informed of the ride closures and times was after the purchase, when I arrived at the park via a paper they provided me after collecting my Fast Lane Plus passes. **** ******** * **** ** **** ***** ****** ** *** **********
* **** **** ***** * ********* **** ******** ********** ********

Sincerely,

***** *****
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello there,

My name is ******, and I am writing to report an incident that occurred on August 06, 2023, at Wonderland, during which I was handcuffed, escorted to Wonderland's detain room, and issued a Trespassing notice.

On that day, I presented two tickets, one for my daughter and one for myself, which were scanned by the staff, granting us access to the park. Approximately two hours later, I left my daughter in the park with a friend and exited to the parking area to retrieve jackets from our car. Upon returning to the gate and scanning my tickets for re-entry, I was then informed that my ticket had expired, and re-entry was denied.

The options provided to me were to either purchase new tickets or leave the park. Despite my repeated requests to speak with a Guest Relations Manager, my pleas were consistently denied. I declined to purchase new tickets or to leave, which led to me being surrounded by multiple security guards. Eventually, site police arrived, handcuffed me, and escorted me to Wonderland's detain room, where I was issued a trespassing notice.

I have ******** copies of my entry tickets, as well as the purchase confirmation email, which did not mention an expiration date anywhere. I firmly believe that I was treated in a unfair and unjust manner. Could you please assist me in addressing this matter?

Sincerely,
******,

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Canada's Wonderland is NOT a BBB Accredited Business.