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Business Profile

Amusement Parks

Canada's Wonderland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Canada's Wonderland's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada's Wonderland has 2 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/06/2025

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue is Canadas Wonderland customer service is ****** bad, *** **** ***** ******** ********* *** ******* ** ****. It’s one thing to charge a price but for the quality of food not to be there is ******. I would like to talk about my experiences

      Business Response

      Date: 02/07/2025

      Answered outside of the BBB

      Customer Answer

      Date: 16/07/2025

      I have not received a satisfactory reply from Canadas wonderland and I would like them to be held accountable for there less than adequate quality of food and business practices.
      Thanks

      Business Response

      Date: 20/07/2025

      CW has reached out multiple occasions outside of the BBB and provided final offer. Nothing further to be offered in this case. 

      Customer Answer

      Date: 21/07/2025



      Complaint: ********



      I am rejecting this response because:
      From what I understand they want me to upgrade for a cost and why would I upgrade to something I already paid for and wasn’t happy about.they failed to provide an outcome that was suitable 

      Sincerely,



      ****** ****

      Business Response

      Date: 21/07/2025

      Final response/offer already provided. 

    • Initial Complaint

      Date:27/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 26, 2024, I purchased a season pass *** ** **** **** ******** along with the All Season Dining - Gold Pass and Season Pass Drink Plan. Initially, I selected the easy payment plan but did not complete the order. I then opted to pay the full amount upfront and placed the order accordingly.
      To my shock, both the easy payment plan and the full payment were processed. In addition, I was charged for All Season Parking, which I did not select. I called Customer Service after receiving an email about the easy plan payment to my email, and they agreed to refund the Gold Pass, Dining, and Drink Plans. However, they refused to refund the charge for the All Season Parking, despite my clear statement that I did not authorize this purchase.
      **** ** ********** ************. I did not agree to the parking charge, and it is evident that a technical issue in their system led to this mistake. I am demanding a full refund for the All Season Parking fee along with all applicable taxes and a formal apology for the inconvenience this has caused.

      Business Response

      Date: 29/11/2024

      Responded outside of BBB

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday July 27, 2024, I was denied entry to the park even after I had purchased a seasons pass. Someone had fraudulently used my seasons pass without my knowledge and I was denied access to the park and my seasons pass was revoked. I paid 600$ in order for my family to be able to come to the park and I was denied entry and asked to either purchase a new ticket or leave. I ended up having to purchase a new ticket ** *** ******** ** *** **** *** ********* **** *** **** **** ******** ** ** ***** * *** ******. My family had already entered the park and I was the only one stuck outside with no option but to make a purchase for a new ticket. I have proof of purchase, I have all of the security guards names and badge numbers and I have witnesses to what took place as well.

      Business Response

      Date: 09/08/2024

      Guest contacted outside of the BBB

    • Initial Complaint

      Date:12/06/2024

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Fast Lane Plus Passes for May 19, 2024, and when I arrived at the park I was notified that several of the rides for the Fast Pass Plus would be closing early.

      I would not have purchased these passes if I had known you were going to close rides early that day. This significantly changed our plans and my family could not take advantage of the rides at the times we had planned for.

      The information on the early closing of Fast Pass Plus Rides was not provided at the time of purchase.

      I'm requesting that you refund this part of my purchase.

      My order number is ******** Total cost of my purchase for the Fast Lane Pluss passes was $282.50

      Business Response

      Date: 14/06/2024

      Responded outside of the BBB

      Customer Answer

      Date: 20/06/2024



      Complaint: ********



      I am rejecting this response because:

      The business reached out to me by email on June 13 informing me that they would issue a refund. 

      I followed up with them today, and now they are informing me that they will not refund me. 

      They are claiming that they provided notice of the Fast Lane Plus pass ride closures on their website, but this information is mentioned as a general statement without times of the closures or what rides would be affected on the day we attended. 

      No information about ride closures was provided as part of the online purchase process. The only time I was informed of the ride closures and times was after the purchase, when I arrived at the park via a paper they provided me after collecting my Fast Lane Plus passes. **** ******** * **** ** **** ***** ****** ** *** ********** 

      * **** **** ***** * ********* **** ******** ********** ********




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello there,

      My name is ******, and I am writing to report an incident that occurred on August 06, 2023, at Wonderland, during which I was handcuffed, escorted to Wonderland's detain room, and issued a Trespassing notice.

      On that day, I presented two tickets, one for my daughter and one for myself, which were scanned by the staff, granting us access to the park. Approximately two hours later, I left my daughter in the park with a friend and exited to the parking area to retrieve jackets from our car. Upon returning to the gate and scanning my tickets for re-entry, I was then informed that my ticket had expired, and re-entry was denied.

      The options provided to me were to either purchase new tickets or leave the park. Despite my repeated requests to speak with a Guest Relations Manager, my pleas were consistently denied. I declined to purchase new tickets or to leave, which led to me being surrounded by multiple security guards. Eventually, site police arrived, handcuffed me, and escorted me to Wonderland's detain room, where I was issued a trespassing notice.

      I have ******** copies of my entry tickets, as well as the purchase confirmation email, which did not mention an expiration date anywhere. I firmly believe that I was treated in a unfair and unjust manner. Could you please assist me in addressing this matter?

      Sincerely,
      ******,

    Canada's Wonderland is NOT a BBB Accredited Business.

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