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Business Profile

Property Management

Royal York Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am my mothers representative, as she needs help with anything electronic. and I am at my wits end and need some help.My mother applied for a rental in *********, ******* with this company, and they encouraged her that if she paid $750.00 to Royal York property management for a better chance at securing the unit. They stated that it would stop any "bidding wars".After she was turned down, they have made it increasingly difficult to receive the refund they said they would give her.I have contacted them multiple times this week, and it is always one excuse or another, and I am starting to think my mom was scammed.They sent her an email asking for her direct deposit information and when she clicked on the link in the email to fill out the information, it required a account number which they conveniently forgot to provide. After emailing yesterday and today, there has been no follow up. I called to see what the problem was and to attempt to get the account number. To no avail. Earlier, I was told that I could be transferred to accounting (was told this on the phone a few days ago.) Called them the other day, stated they close at 5pm. Called yesterday, was told they closed at 4pm, and I called today and was told that they do not have a phone number...I am beyond frustrating and am really hoping filling this out, that something can be done.We requested a cheque, again as my mom is not great with electronic banking and the like, and they said they don't do cheques....It seems to me that they are doing everything in their power to not refund my mother,Any advise, or assistance would be really great!Thanks in advance.

    Business Response

    Date: 27/05/2024

    Dear *********,

    Thank you for reaching out and sharing your concerns via the Better Business Bureau regarding the experience your mother had with Royal York Property Management. We sincerely apologize for any confusion and inconvenience this situation has caused.

    Upon reviewing your file and following our recent conversation, we are pleased to confirm that the refund of $750.00 has been successfully processed. We understand the importance of clear and responsive communication, and regret any misunderstandings that occurred during this process.

    Royal York Property Management strives to maintain transparency and trust with all our clients, and we are committed to improving our services to ensure that such frustrations are minimized in the future.

    We appreciate your patience and are relieved to know that the refund has been resolved to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact our customer service team directly.

    Thank you for bringing this matter to our attention. We value your feedback and look forward to serving you better in the future.

    Warm regards,

    Customer Service Team

    **********************

Royal York Property Management is NOT a BBB Accredited Business.

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