Reviews

Review Details

• Review fromKristie B

  Date: 14/09/2025

  1 star
  I've been with start for upwards of 5 years and in that entire time I've never been so disappointed and frustrated. For at least a week my internet has been going down sporadically sometimes it's only working for 5 mins before it goes down and I have to reboot. Tried calling all week but it was hours waiting and as a student I don't have the time to wait that long. I finally called late at night and got to talk to someone. They offered no real solution and just said they put in a ticket and a tech would call me. The problem is that this has severely affected my ability to do my classwork, take my online tests and generally maintain my grades. Basically, if I don't have a resolution tomorrow I will be going with another provider. Save yourself the trouble and just spend the extra to go with someone else. Despicable customer service.
  

  Start.ca

  Date: 16/09/2025

  Hello *******
  
  I understand your frustration with the intermittent internet issues affecting your coursework this week. Reliable connectivity is essential for your academic success, and these disruptions are clearly impacting your ability to complete assignments and tests.
  
  Regarding *********** You're correct about the extended wait times. We're currently managing higher call volumes due to system transitions. We're implementing solutions to reduce these delays, though I recognize that doesn't help when you need immediate support for service issues.
  
  Your Service Resolution: A technician is scheduled to visit today to diagnose and resolve your intermittent connection problems. 
  
  Next Steps: Today's technician visit will hopefully identify the root cause of your connectivity drops and help us provide a permanent fix.
   
  After 5 years with Start.ca, we feel you know we are a reliable service provider, and that's exactly what today's visit is designed to re-enforce.
  
  

• Review fromLaura L

  Date: 08/09/2025

  1 star
  What a shocking disappointment. I've been a client of Start.ca for the last 6 years or so. Ive been trying to speak with a represebtative about my account and after attempting a few days of being on hold for about an hour, I finally had a day off work and decided to give it another try. I was on hold for 2 hours and 20 min. The representative was rude and exteremly short with me. He made me repeat myself 4x only to tell me that he can't assist me. Each time I tried to speak to him he would spek iver me. I asked to speak to his manager, and he refused to connect me 4x, claiming that the manager would not be able to help me. At this point I admit I was rude and called him out on his behaviour and when I insisted, he raised his voice angain yelled "a manger will call" and he hung up on me. I tried calling back, but after sitting on the phone for another hour and 37min. I gave up. I couldnt belive it, im still shocked. After so majy years as a loyal client and recommending them to friends and family. I was told by a few refered friends that they had issues with customer service, but up until this point, I never did. What a horrible experience. I have never been treated this way.
  

  Start.ca

  Date: 10/09/2025

  H
  I sincerely apologize for the frustrating experience you had with our customer service. After 6 years of loyalty to Start.ca, you deserved a much smoother interaction than what you experienced.
  
  I understand how the combination of extended wait times, communication challenges, and the abrupt end to your call created a very disappointing experience for you. When you're taking time off work to resolve an account issue, every minute matters, and I can appreciate how the lengthy hold times and difficulty getting your concerns addressed would be incredibly frustrating.
  
  Regarding the Manager Callback: I want to clarify that when our representative said "a manager will call," this was following our standard escalation process. We did attempt to reach you via callback as promised, though I understand the frustration of not knowing when to expect that call after such a difficult interaction.
  
  I respect your decision given the experience you had.
  I hope that despite this final interaction, you can remember the 6 years when things went well and Start.ca served you reliably. Your loyalty during those years was valued, and I'm sorry that one poor experience overshadowed all the positive ones.
  Thank you for the years you were with us, and I wish you the best with your new service provider.
  
  Sincerely,  **** ******

• Review fromHeather M

  Date: 06/09/2025

  1 star
  I'm a new customer and was very happy with the customer service in the beginning, however the streaming freezes usually when I'm in the middle of something. The internet goes down frequently and is currently down. Not a good service considering they rent the lines from ******. I'll be cancelling them, very disappointed
  

  Start.ca

  Date: 08/09/2025

  Hello
  We always want to be able to offer the best experience possible
  If streaming services are freezing, there can be many causes.
  We are here to help and would love a chance to work through the situation.

• Review fromLisa L

  Date: 28/08/2025

  1 star
  Total nightmare. Internet is down, so I call tech support at 2pm in a Thursday. I am still on hold over two hours later!I have been a loyal customer of Start for over 10 years. No more. Theyve lost another customer. Stay very far away from this *********** and customer support are abysmal.

• Review fromDennielle L

  Date: 24/08/2025

  1 star
  My internet stopped working a week ago. I called at 8 AM on a Sunday and had to wait 30 minutes for them to basically dismiss me and tell me its your modem so when it stops completely (it already had) to plug in the new one they were sending me. I received my new modem on Wednesday. Wait times for technical support were around 2 hours in length. I spent my whole night trying to figure out how to activate my modem for 3 days! Finally someone on chat did it and said it should be working in a few hours. 14 hours later and it still wasnt working. Now theyre saying a technician needs to come out and someone would call me on Saturday. No one did, I called today and they said oh Ill put in a ticket, wait didnt a ticket already get submitted yesterday? And he frantically looks and says oh yea, yea I dont even believe it. I cancelled right there, Id rather pay more for a company that actually cares. Ever since ***** took over the service is horrible. Dropped signals, slow speeds and etc. Ill never use this, cogeco, ***** or Koodo as they are all in this deal together.

• Review fromDavid L

  Date: 27/06/2025

  1 star
  They were a decent alternative until ***** bought them. Now my price went up, connection reliability is ****, technical support has been gutted 20m waits at minimum. I will be canceling service. Do not recommend.

• Review fromLaurel P

  Date: 18/06/2025

  1 star
  Purchased and never received they said something was wrong with equipment after not being able to get reception i returned to receive new equipment with same reception problems watched one **** ***** movie the only time I got reception spent many hours wasted on phone with try this try that unhook and hook up again I will try it here try it again there. No satisfaction exhausting returned all equipment 2nd time and now am receiving bill collection harassing calls saying I owe them money when I never received any late bills and paid just to get away from them.

• Review fromChris H

  Date: 21/05/2025

  2 stars
  ******** customer service, incredibly hard to get through to cancel.

• Review fromChristine M

  Date: 03/04/2025

  5 stars
  ***** is the best! She rushed me out a replacement modem and increased my download speed ultra fast. I have a new position that would only perform with a quicker remote internet speed. PROMOTE *****, love her. She saved my bacon.

• Review fromMocha T

  Date: 03/12/2024

  1 star
  WORST customer service ever. Don't use them!!Lost internet for 4 days!Called customer service (waited for 2 hours) on the first day (Thursday morning at 8am), they would send a tech support on Saturday (YES, you have to wait more than 24 hours)Saturday morning, no tech showed up. Called customer service again (2 hours wait) and confirmed the tech would be coming and said call back in an hour if no ******* show after 1.5 hour, called again (another 2 hour wait) and said they will call ******* callback until Monday after 2 days and said they will apply a credit.Since I was so frustrated with them and **** had a much better Black Friday deal and I switched.Guess what?? The credit can only apply for future services, and already prepaid for the full month of services and they cannot do a refund. The supervisor was useless and keeps saying he is applying the credits and refund the payment you paid for December, which is still for services that I haven't even used in the future.NEVER EVER use them.