Reviews

Review Details

• Review fromRoger S

  Date: 10/09/2024

  1 star
  Charge a $40 recovery fee Plus a late fee And a disconnection free of $50 All in one bill

  Carma Corp

  Date: 13/09/2024

  Thank you, *****, for posting a review and were sorry to hear that your experience regarding your billing and fees was a surprise to you. We can appreciate that additional fees on invoices are not always welcomed. I have reached out to you and hope that you will return my call so I can take the time to explain what has happened. Lets work together going forward so we can ensure that you're not surprised with these fees any longer. We strive consistently to exceed our customers expectations and I would like a chance to talk and investigate your feedback further. Please call us at **************, between 8am and 5pm. Thank you again and I look forward to hearing from you.

• Review fromCindy M

  Date: 01/05/2024

  1 star
  I have never paid such an outrageous amount of money to just rent a water heater. My bills were just over $100 every month!! The cost of the rental and the water consumption as well as service charges and administration fees. My water consumption at the most was $10 a month. The rest of the $100+ bill went to the corporation. The water rental itself was $60 a month. The rest of the bill was bs charges. Will never do business with this company again.

  Carma Corp

  Date: 07/05/2024

  Thank you,
  Cindy, for posting a review and we’re sorry to hear that your experience
  regarding pricing was not up to your standard. To share some detail, Carma is a billing and
  recovery company, and our service charge is the only portion of the invoice
  that stays with Carma. The remaining charges on the monthly invoices are set
  specifically by the property.
  
  
  
  We strive
  consistently to exceed our customers expectations and I would like a chance to
  talk and investigate your feedback further. Please call us at 1-888-298-3336,
  at a time that is convenient for you. Thank you again and I look forward to
  hearing from you.

• Review fromSam T

  Date: 04/12/2023

  1 star
  Got charged for electricity after my move out date. They told me they would send me a cheque for what they owed me. It has been 71 days since I advised them of the error... still no cheque. I don't foresee recieving it. Enjoy my $129.69 Carma.Avoid them at all cost.

  Carma Corp

  Date: 06/12/2023

  There was a delay in the processing of the customer's moving form. As soon as there error was identified the appropriate billing adjustments were made on the account. All refund cheques are mailed out 6 - 8 weeks after the due date of the final bill. The final bill due date was October 18th. The customers refund has been approved and will be send out on our next cheque run.

• Review fromMark S

  Date: 10/11/2023

  1 star
  This is such an overpaid billing service. I would like to have nothing to do with them but unfortunately they are the billing service for water services in for some new condo developments in ******. Last month, my water bill was $3.87, customer service charge of $28.53, and occupancy charge of $50. I really don't understand how they can charge me $78.53, they must be extremely inefficient.This is a rental condo unit that I own. It has been vacant for one month. So, understandably they have to change the occupancy, but $50 is simply price gouging. I don't know what $28.53 customer service charge is price gouging.If I could give zero stars, I would.

  Carma Corp

  Date: 13/11/2023

  Good morning,

  CARMA's account setup fees align with the **************'s fees for residents in this area. The ************** specifies a $48.00 fee for a change in occupancy. The invoice in question covers a two-month period, and the current monthly service charge for this complex is $14.45, a rate considerably lower than what the service charge would be if the customer were directly metered by the city. More information on the City Rates can be found below for reference.

  The service charge encompasses a range of essential components, including but not limited to billing and meter reading costs, customer support services, technology and infrastructure expenses, as well as meter maintenance and meter data management.

  ******************************************************************************************************************
  

  Change of Ownership / Occupancy Each time the name on the account changes, it is considered to be a change of ownership / occupancy $48

• Review fromB. M

  Date: 28/07/2023

  1 star
  Utterly inept and deceptive company. They purchased our previous Sub-metering company "Priority" which was a wonderful company. We have livd here for 10 years + and our bills have remained the exact same for that period. Carma takes over and we were hit with a triple sized bill; told it would return to normal the next month and lo and behold the next month our bill was almost triple again. I called and shared our sub-metering & billing data from Priority which stretched over a decade and I was told they could have a technician come out and check our meter, but if nothing was found wrong we would be charged $210. So Carma takes no accountability, zero of the risk and we just have to trust them that they will be upright and honest after being billed triple the amount we've paid for over 10 years. Absolute atrocious business, truly a masters class in stonewalling and shifting blame. The irresponsibility and callousness of behaviour within this company should draw the attention of regulatory bodies and civil courts all over *******. I'm genuinely concerned this business is engage in illegal practices.

• Review fromMinh L

  Date: 08/07/2023

  1 star
  It is a scam company. The customer service is so rude and irresponsible. The customer defraud and decieved money from customer. The amounts on My bills extremely go up two or three time. I call the customer service for inspecting or clarrifying, but the representive ignored and react irresponsibly and inpolite. Could you please let me know how to report the company to government?

  Carma Corp

  Date: 10/07/2023

  Good morning,

  CARMA is happy to reply to the customers concerns. If we can please kindly have more information for this account (account number or address) we can assist and comment.

  We can confirm that CARMA is not a scam and that no customer has been deceived. We would however like to solve the customers concerns. 

• Review fromLAURIE A

  Date: 02/06/2023

  1 star
  Waiting over 5 months for a deposit refund. always told it will be processed 'next month'.

  Carma Corp

  Date: 05/06/2023

  If you can please provide an account number or address, we can assist in addressing this issue as soon as possible. Thank you.

• Review fromAaron L

  Date: 27/09/2022

  1 star
  Unprofessional and scam artists. Their website does not work and gives takes you on a roundabout to various broken websites. It does not allow you to view usage for your account. They have increased rates on bill with no explanation.How a incompetent company like this can takeover and manage utilities in ******* is ridiculous.

  Carma Corp

  Date: 04/10/2022

  Thank you for your feedback. We are sorry to hear you feel frustrated with the transition of your billing to ***** Corp. The billing rates used by Carma are not created by the company but are based on posted LDC rates or calculated based on the bulk billing. If you are having a problem with our website www.carmabillingservices.com please feel free to reach out to our customer service center at ************** and one of our representatives will be happy to assist you.

  Aaron L

  Date: 19/10/2022

  The water rates changed after you bought the previous company, so yes it was changed by you.The utility company stated they do not charge for hot water and the property had no idea you even bough the previous company. It is 100% changed by you, take accountability.