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Business Profile

Amusement Parks

Calypso Waterpark Parc Aquatique

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jill O

    Date: 02/06/2023

    Absolute worst customer service received. I have been trying to purchase passes since December 2022 during the Black Friday sale. Their online system was down and corrupt and multiple users were having difficulty purchasing during this time to benefit from the promotion. After repeated attempts, still no purchase successfully made. I was promised that when the purchase finally went through I would be honoured the promotional amount. Finally, I was able to successfully purchase 3 tickets for my family during May 2023. I reached out to customer service to be honoured the promotional discount of a further $10 off plus tax each ticket. In a very drawn out round about way, I was denied the refund. This is a small amount that would make a long time customer happy for the painful experience endured. They could not even honour this. It was like pulling teeth to speak to a supervisor/manager. When I finally got to speak to a supervisor, they said that Calypso was purchased by an ******** company and therefore there was nothing they could do to refund me the discount. Does that make any sense? I would love to get a refund on all the tickets in full but I was told that could never happen. I will not purchase next year. Reputation is important Calypso. Improvement with your customer service is in high and desperate need.

Calypso Waterpark Parc Aquatique is NOT a BBB Accredited Business.

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