Business ProfileforCalypso Waterpark Parc Aquatique

My name is ***** ***** *******, Journalist and Citizen of this Country, even though they tell me that this is not my country. On Thursday, July 20, I arrived at Calypso with my daughter and my grandchildren. I have been doing the same for almost 8 years Upon arriving at Calypso, I went to the window to claim my season passes that I had acquired in 2020, but that due to COVID made it impossible to enjoy because I have a medical condition that prevented me from being in public places. On July 9, 2021, I sent an email to the offices explaining what would happen to my season passes due to COVID of which they responded to me on July 10 informing me that they would be transferred for the year 2022 ATTACHED A COPY OF THAT MAIL On June 15, 2022, I contacted Calypso by phone to explain that my health is very difficult (I was diagnosed with Cancer) and it was impossible for me to go to Calypso. I was on the phone for more than an hour talking, they informed me that as long as I kept my codes and that no one used them, there was no problem that I would use them for the following year (2023). I was never informed that I was losing my money or the right to have my season passes I was NEVER TOLD THAT On August 2, 2022, I entered the hospital for a very delicate surgery on my disease. I never lost faith that I was going to recover I want to clarify that for the summer of 2022, Canada still maintained COVID restrictions, and everything was still semi-closed, the Minister of Health together with the Prime Minister of Canada, were clear and blunt, that we were not obliged to be in public places or face-to-face work, and those of us with health conditions could not oblige us. attached screenshot of the call that was made that day to Calypso atached doctor's medical disability due to my surgery I have never had a problem with Calypso, we have always been enjoying the park every year. But what happened on Thursday, July 20, 2023 is inexcusable. I went to the window to claim my season passes, the young man who attended me did not know what to do and called the Supervisor ****, who made fun of me for not pronouncing English well. I told him that I did not want to talk to him because of his attitude that if he could call someone else, **** called ********* (manager), we explained ****'s attitude, but she did not say anything, I tried to explain to them that I had spoken with a supervisor in JUNE 2022, but she did not listen to me. Seeing this, my DAUGHTER, who speaks perfect English, told them that what they were doing was discrimination. *********, with an arrogant attitude, told us that she couldn't do anything and that we should send an email to Calypso to have a solution to our problem. At that moment we made the decision to buy the season passes for the children again, we had lost almost an hour at a very high temperature for the children. When we bought the season passes they never told us THERE IS NO REFUND, There the manager *********, **** and another supervisor laughed at us and told us that if we didn't leave they were going to call the police. They humiliated us, they made fun of us, they yelled at us, they discriminated against us and all this in front of 3 children, my grandchildren. they called security for claiming our rights. The security man told them to stop laughing, he witnesses them making fun of us. The security man called the general manager, my daughter explained what had happened, my daughter also explained to the manager that she was having an anxiety attack and THE MANAGER TOLD HER THAT NOAH WAS HER PROBLEM, that if my daughter had a MENTAL ILLNESS it was her problem, I as a mother explained to the manager that it is frustrating to be treated like this, and I clarified that it is true what they say THIS IS NOT OUR COUNTRY, but what We don't have another country to go to. Note: I have videos and photos if you need them blessings