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          Tropical Sunrooms Inc. has 1 locations, listed below.

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            Business ProfileTropical Sunrooms Inc.

            Sunroom Construction
            BBB accredited business

            Contact Information

            2 - 1486 Victoria St N

            Kitchener, ON N2B 3E2

            Get Directions
            Visit Website
            (519) 742-3525

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/12/1988

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            2 - 1486 Victoria St N, Kitchener, ON N2B 3E2
            BBB File Opened:
            30/6/1995
            Years in Business:
            36
            Business Started:
            1/1/1988
            Accredited Since:
            12/12/1988
            Contact Information

            Principal

            • Mr. Dave Sawatzky, President

            Customer Contact

            • Mr. Dave Sawatzky, President
            Additional Contact Information

            Fax Numbers

            • (519) 742-3949
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            28/06/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Tropical Sunrooms did a very poor job finishing my sunroom installation. One of the aluminum mitres separated and I gashed my arm on the raw edge. They sent someone to slap some silicone on it but the mitre has opened again. They only capped half the raw edges on the roof. A window ledge the installed is poor raw wood that has split and mitred edges are gaping open. Silicone spilled on my tile floor has left a lermanent stain.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ann H

            10/06/2022

            I have tried more than once to have tropical sunrooms return our deposit of 4500.00. The last communication from them was on may 18th 2022 stating that they were having a meeting and would be discussing our refund and would let us know. Today is June 10th 2022 and we haven't heard a word. *************************************************** we know that no work has commenced we were told we could make changes up to the date that the sunroom went into production, and they would let us know when that date would be. They could not tell us when the install date was going to be either. Maybe next year?

            Tropical Sunrooms Inc. Response

            21/06/2022

            *** is going to Clear this up, as we had already come to an agreement by the time I received this review.

            Customer Response

            21/06/2022

            Yes I agreed to clear this up, after they returned 4000.00 of my deposit. Granted it took until today June 21st 2022 to make it happen. Yes we did come to an agreement by the time that Tropical Sunrooms received this complaint from the BBB of Kitchener. I originally filed the report on June 10th. We didn't cancel due to any issues with Tropical Sunrooms themselves, we canceled because our situation has changed and we are selling the house so we will no longer have it when it comes time to install the sunroom. The only issue I had with Tropical Sunrooms was the length of time it took to refund us our deposit. Although it wasn't the full amount, we agreed to let them keep 500.00 for any work that may have occurred during a month of them holding our deposit. So all in all my complaint has been resolved.

            Local BBB

            BBB Serving Central Ontario

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