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Complaint Details
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Initial Complaint
28/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Tropical Sunrooms did a very poor job finishing my sunroom installation. One of the aluminum mitres separated and I gashed my arm on the raw edge. They sent someone to slap some silicone on it but the mitre has opened again. They only capped half the raw edges on the roof. A window ledge the installed is poor raw wood that has split and mitred edges are gaping open. Silicone spilled on my tile floor has left a lermanent stain.Business response
21/09/2021
Business Response /* (1000, 5, 2021/06/28) */ Very interesting that this project is only 1 month old and the customer is saying that we don't respond, when the guys went back to repair the corner, are scheduled to return again to address the rest of her concerns. There were emails telling her that we will return and do the repair. This is unacceptable to bash our company on every search engine possible. ************************************ Consumer Response /* (3000, 7, 2021/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes,, Tropical Sunrooms did respond quickly when I posted a picture of the gash on my arm and the corner in question. They slathered the corner with silicone which did not solve the problem because the corner opened again. I have posted a picture of the "repaired" corner. When I noticed the subsequent problems and emailed Tropical Sunrooms I received NO reply. I would like to see the "emails" they supposedly sent me. It wasn't until this complaint to the BBB that I received prompt action. ********************************************************************************* Consumer Response /* (450, 14, 2021/08/12) */ I am pleased to report that my issues with Tropical Sunrooms have now all been addressed. I would especially like to thank **** ****** who responded to my complaints positively and who sold me on this company because it is manufactured in Canada.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.