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Business Profile

Heating and Air Conditioning

Canada's Green Home Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed agreement with Canada's Green Home Solutions (CGHS) for Energy Upgrade services including:
    1) Providing & Installation of Heat Pump + Coil. 10 Years Warranty for Parts & Labour.
    2) Process of my Rebate application with government including Audit related steps
    3) Buyouts of my rental furnace & rental hot water tank (HWT) + 10 Years Warranty from CGHS.
    Agreement was signed on Aug. 31, 2023, for CAD$ 17,000 for the above services. They arranged loan of CAD$ 17,000 from their partner company, ******** (*****). The monthly instalment is CAD$ 112 from ****, which is quite fine since I would get rid of monthly rentals of Furnace + HWT.
    Heat Pump + Coil was provided & installed within a day of signing deal. Monthly Payment to ***** started through bank via Pre-Authorized Payment. However, following issues are still pending even after more than 4 months:
    1) Energy Audit Report.
    2. Rebate Application Number - Necessary for Government Loan application.
    3. Buyouts of existing Furnace & Hot Water Tank to cease monthly rentals.
    CGHS Owner, Waleed (Cell No. ###-###-####) was contacted 2 months back. He promised to resolve all issues on priority. Unfortunately, all issues are unresolved. Now Waleed is not responding on phone & even not attending the calls.

    Concerns / Reason of Complain:
    1) Monthly rentals (CAD$ 114.26) for Furnace & HWT are being paid in addition to **** monthly payment for loan + interest (CAD$ 112.10)
    2) Rebate from govt. is at stake since no information is provided yet. Audit Advisor’s Report is not provided, so I cannot apply for rebate myself.
    3) Warranty against Heat Pump, Coil, Furnace & HWT from CGHS is not expected since company is avoiding fulfilling their obligations.

  • Initial Complaint

    Date:27/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 13, 2023 , we signed a contract for a new tankless hot water tank and attic insulation with "Canada's Green Home Solutions". They agreed they would pay out the old water tank and remove it from our property. It was removed but never returned to the rental company. It was not paid off. We are still paying $45.00 month rental for the old tank and $98 a month for the new tank and insulation. The buy out as of today for the old tank is $750 including taxes. ". Neither ***** nor "*******" (Canada' Green Home") returned any of my or my husband's many phone calls/messages. They promised a 10 yr warranty on the tankless. Never submitted the paperwork on this. The tankless does have a 1 yr warranty but we cannot complete and submit because we require information from Canada’s green home solution to complete the warranty. I was also promised some other incentives but they did not materialize. Most important is the '********/********' matter with the rental water tank ($45.00/month) that needs to be cancelled/reimbursed effective September 13th. ******** advised us that unless the approximately $750.00 for the old tank is paid by us: the contract with them cannot be cancelled. As well they promised to submit for the attic insulation rebate through the government and they have not done so. I am now reading similar situations with other customers. After signing agreement there was a 6 day cooling off period in case we decided to change our mind. Now we know why they were here to install the day after we signed. We were surprised they showed up at the door. My husband called the rep from Canada’s green home solution and he said it was ok. They were here to install. Now we know why . **** *** *** **** ** ***** ** *** ****** ** ***** ******* ** ****** **** *** **** ***** ** **** ** *** *** ******* ** *** ******* *** ** **** ********* **** ***** ******* ** ****** ** *** ***** ***** ********* ** ** ******** ** ************* Thank you. ****

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