Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed agreement with Canada's Green Home Solutions (CGHS) for Energy Upgrade services including:
  1) Providing & Installation of Heat Pump + Coil. 10 Years Warranty for Parts & Labour.
  2) Process of my Rebate application with government including Audit related steps
  3) Buyouts of my rental furnace & rental hot water tank (HWT) + 10 Years Warranty from CGHS.
  Agreement was signed on Aug. 31, 2023, for CAD$ 17,000 for the above services. They arranged loan of CAD$ 17,000 from their partner company, ******** (*****). The monthly instalment is CAD$ 112 from ****, which is quite fine since I would get rid of monthly rentals of Furnace + HWT.
  Heat Pump + Coil was provided & installed within a day of signing deal. Monthly Payment to ***** started through bank via Pre-Authorized Payment. However, following issues are still pending even after more than 4 months:
  1) Energy Audit Report.
  2. Rebate Application Number - Necessary for Government Loan application.
  3. Buyouts of existing Furnace & Hot Water Tank to cease monthly rentals.
  CGHS Owner, Waleed (Cell No. ###-###-####) was contacted 2 months back. He promised to resolve all issues on priority. Unfortunately, all issues are unresolved. Now Waleed is not responding on phone & even not attending the calls.
  
  Concerns / Reason of Complain:
  1) Monthly rentals (CAD$ 114.26) for Furnace & HWT are being paid in addition to **** monthly payment for loan + interest (CAD$ 112.10)
  2) Rebate from govt. is at stake since no information is provided yet. Audit Advisor’s Report is not provided, so I cannot apply for rebate myself.
  3) Warranty against Heat Pump, Coil, Furnace & HWT from CGHS is not expected since company is avoiding fulfilling their obligations.

• Initial Complaint

  Date:27/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 13, 2023 , we signed a contract for a new tankless hot water tank and attic insulation with "Canada's Green Home Solutions". They agreed they would pay out the old water tank and remove it from our property. It was removed but never returned to the rental company. It was not paid off. We are still paying $45.00 month rental for the old tank and $98 a month for the new tank and insulation. The buy out as of today for the old tank is $750 including taxes. ". Neither ***** nor "*******" (Canada' Green Home") returned any of my or my husband's many phone calls/messages. They promised a 10 yr warranty on the tankless. Never submitted the paperwork on this. The tankless does have a 1 yr warranty but we cannot complete and submit because we require information from Canada’s green home solution to complete the warranty. I was also promised some other incentives but they did not materialize. Most important is the '********/********' matter with the rental water tank ($45.00/month) that needs to be cancelled/reimbursed effective September 13th. ******** advised us that unless the approximately $750.00 for the old tank is paid by us: the contract with them cannot be cancelled. As well they promised to submit for the attic insulation rebate through the government and they have not done so. I am now reading similar situations with other customers. After signing agreement there was a 6 day cooling off period in case we decided to change our mind. Now we know why they were here to install the day after we signed. We were surprised they showed up at the door. My husband called the rep from Canada’s green home solution and he said it was ok. They were here to install. Now we know why . **** *** *** **** ** ***** ** *** ****** ** ***** ******* ** ****** **** *** **** ***** ** **** ** *** *** ******* ** *** ******* *** ** **** ********* **** ***** ******* ** ****** ** *** ***** ***** ********* ** ** ******** ** ************* Thank you. ****

• Initial Complaint

  Date:27/09/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In may 2023 I was approached by another company about these hvac and all the other green home advantages ,don’t know how this company came to my house but after many problem from unprofessional installers ,four crews came to fix the problem of the original installer damages to my house green home solution came to my house to tell me that the other company was not legit and that they could help me out of this mess ,the thermostat caught on fire between the walls and that was to me the last straw to take on a new company , so ***** the salesman that came to my home the day that the other company was asked to leave my property ,greener home solution stepped in and started to take my **** to send emails to the other company to tell them to leave us alone and that I had cancel their contract after all the damages they had done to my home ,now I figure all is going to be ok so greener home solution proceeded to take out all the equipment from the other company and told us that this happens a lot and that they would return all equipment to the other company in Toronto, this was back in Mai 2023 and to this day I’m paying both company payment every month cause green home have yet to return any equipment to the other company , we call greener home solution every week and all they say to us is that they will reimburse us everything that we have had to pay because of their delay ,plus it took two months for them to return the hot water tank , tonight was the last straw ,we called at least 5 time to ask to please get this done , the other company even sent them a buyout for the equipment ,yet they have yet to return our call , *** ** *** ** *** ***** ***** ** **** ** *** * ***** * ***** , please if you can help to get them to fix this .

• Initial Complaint

  Date:15/09/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  signed on Aug 22, to have items installed and to have them cover all expenses to buyout my rentals, bills etc, I have called and emailed on numerous occasions trying to find out whern payments will be made. they have installed everything the next day--pressure sale, misrepresented it all, I have left messages, emails with no replies back . I will now have the rentals I still have to pay, the loan for their things beginning this month and expenses I have gotten,.
  Worried also that they said, everything will be serviced by them when need, but if I can't get ahold
  of anyone, then how will things be serviced.
  
  I want immediate payment of all expenses and buyouts, or cancel the entire contract and have things back the way it was originally

• Initial Complaint

  Date:06/09/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came and installed said they would pay off old ones
  Since then we've been paying on both cause nothing has been done
  And also we were told 4000 rebate within 1 month and all been installed since early June and nothing
  Plus the seller is a big ***** never used his own name never signed his own name on nothing
  He uses his drivers name

• Initial Complaint

  Date:22/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by Canada's Green Home Solutions early in June/2023 to upgrade my home to save money on my utilities. I assumed it was a Government grant deal for weather proofing my home. I found it a bit odd that they didn't do an energy audit or even size the new equipment to my homes needs. Since the sales person seemed straight up and honest I had them begin to install a new gas furnace, air conditioner, tankless water heater, hepa air filter, water purifier and attic insulation on or around 10/05/23 I was mostly happy with the work performed. The owner told me that he was behind on his mortgage and would I talk to the finance company to tell them the job was complete to my satisfaction so he could get paid for the work ASAP. With the problems we have today, I felt that it would be kind to help him out.
  Now the problems began. My automatic bank payments to ******** didn't stop. I contacted them and they said the payments were a month behind. So I paid $218.26 for June, $175.13 for July and $175.13 for August plus the payments on the new equipment, $161.11. I have contacted them several times and was told they would look into it and refund my ******** payments. They also told me I would receive $15.000 in rebates for natural gas and electricity. I have not received a nickel. I contacted ******** and they tell me they didn't receive their old equipment back and that I'm still responsible for the payments. * ** * ********* *** ***** ****** *** ******** ** ****. * **** **** * **** **** ******** I have a loan for $29.000 for their service which is a bit much. *** *** **** ** *** *** **** ** **** **** *** * ***** **** **** **** ** *** ** *** ***** **** ****** ** *** ******** * *** **** **** *** **** **** ** **** **** *** ** **** *** ** **** **** *** *******

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5th, we signed a contract for a new furnace & tankless hot water tank with "Canada's Green Home Solutions". It took 5 different working crews before the job was done. However, the old hot water tank is still sitting outside on the lawn. The contract with ********* ****' was never cancelled, although '*****' the Sales Rep. confirmed this in writing to us, including the statement "we pay all costs from ******** after April 5th". However, we keep getting billed by ******** and threatened to pay for the discarded Hot Water Tank (something like $750.00)! Neither ***** nor "*******" (Canada' Green Home") returned any of my or my husband's many phone calls/messages. The new tankless hot water system does not work properly and apparently, needs an additional circulation pump?, which was promised, but not delivered. Otherwise, we waste a lot of water before it turns warm! Also, I was expecting the new furnace to include a humidifier; however, since this was not spelled out up front: it may be at the discretion of Canada's Green Home"; it sure would be nice. I was also promised some other incentives but they did not materialize. Most important is the '********/********' matter with the rental water heater ($40.63/month) that needs to be cancelled/reimbursed effective April 5/2023. ******** advised us that unless the approximately $750.00 for the old tank is paid by us: the contract with them cannot be cancelled.
  I read a similar situation of another customer with the hot water tank on your website on May 26; we are in the same boat. Thank you. ****

• Initial Complaint

  Date:20/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These ******** put a new AC and heater in my house in April along with a ***** thermostat, ***** front door lock, smoke detectors and a water softener and insulation in the roof.
  The agreement was tp pay monthly and that was it. Four months later, they haven't withdrawn the money and is using that as an excuse to tell a judge I haven't paid in order to justify the Lien. They had no right to do this. The work done was $20,000 and the lien they were allowed to put on was $32,000. *** *** *** ********** ***** ***** **** *** **** ** ****** ** ***** ********* *** ********* **** ****** ** **** ** ******** I am negotiating a new mortgage right now but with this lien, I can't. This has to stop and these ******** ****** ** ****.
  There was no reference in the contract that I would be subject to a lien. Had I known, I would have told them to take a hike.

  Business Response

  Date: 22/06/2023

  Dear better business bureau

  In response to this complaint we have reached out to ****** ****** to rectify the issue and clarify any concerns he had. It is important to note that we take pride in our customer service & operations when dealing with customers. Is this particular matter I believe ****** is upset that he is refinancing his home and noticed the lien regarding the equipment that we installed although it was clarified to him during the signing process as well as on the consumers protection form he read and signed in which was read left behind with him at his home. I have reached out to the finance company in order to remove the lien in order for him to refinance his home without having to pay the loan in full. We have reached out to ****** on numerous occasions to assist him with the process and to ensure customer satisfaction although he has been very negative towards our staff members threatening to shut us down and the job security of our staff. We have responded in a professional and ethical manner and customer-centricity is one of our core values and beliefs. The invoice ****** left with you was the original invoice before he decided to add and air conditioner as well as a water softener resulting in us going back to sign another invoice that was for as larger amount. Also, after investigating the matter we would like to confirm that ****** had made 3 payments to the finance company regarding his equiptment purchased confirming there is no scam going on. ******** is a great finance company that has a great reputation in which they take pride of doing good business. We understand the concern and will work closely to help ****** out but we strongly many claims he has made to be inaccurate. Hopefully this clears up any misconception. Thanks

  Senior Management

  Canada's Green Home Solutions.

  Customer Answer

  Date: 26/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Amendment to the initial complaint “They withdrew the money under the auspices of a finance company I never heard of, ***** ***."
  

  Rebuttal response:

  As per the agreement in place, I was to pay monthly, which I’m doing but they have enacted a lien upon my house which is against the law as I have followed up on my obligation to pay monthly.  Under an agreement in principle in place, “No lien shall be permitted to be placed upon the homeowner unless multiple attempts have been made to reach him and payment has never been received”.
  I am asking them to remove said lien permanently otherwise court action will follow suit.  They were supposed to drop off and set up ****** ***.  They never did.  It’s been three months.  The front door doesn’t lock properly.  They were supposed to have fixed that.  They never have. 
  They also **** to me saying I would receive government rebates for going green.
  According to the ******* ****** *****, I don’t qualify and they, Canada’s Green Home Solutions, don’t qualify to offer rebates.    ************************************** ******** ***** **** ********* ** *** ***********  I’m not saying it’s a **** but draw your own conclusions.  They have never reached out to me to resolve this.  They only called once they knew about my complaint on BBB.
  *** ****** ** ** ****** ******** ** **** ***** *** ******* ** ** ****** ** **** **** ** *** *****
  I was never told verbally that they would put a lien on the house and I was ******* into signing without given a full chance to read contract.  I did not know about the lien and I feel they should have told me before hand. **** ***** ***** ******** ** ***** *******
  
  Thank you.
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 28/06/2023

  
  Thank you for reaching out to us again. We understand that you have raised several issues in your complaint, and we would like to address them accordingly.
  
  Firstly, we want to clarify that there is indeed a lien placed on your home for the financed equipment, as clearly stated in the agreement you signed. The presence of this lien was part of the terms and conditions of the agreement, and you were made aware of it at the time of signing. We apologize if there was any misunderstanding or lack of clarity in this regard. However, we assure you that the lien is lawful and compliant with the terms of the agreement.
  
  Concerning the front door lock,  Our records indicate that the door lock was installed correctly and connected to your app successfully. The issue you mentioned regarding the app not confirming the door is locked appears to be related to the tightness of your door, as well as any pre-existing issues with the door. Our technician has confirmed that while the app may not show the door as locked due to these factors, the door lock itself is fully functional. ****** assured us that this is a minor issue that does not impact the security or functionality of the lock. 
  
  Regarding the government rebates, we want to clarify the situation. While we are able to process rebates for eligible customers, in your specific case, we have confirmed ( at the time of signing ) that there are no eligible government rebates for the equipment we installed. However, in good faith and as a gesture of goodwill, we offered you an internal rebate of $1200 from our company in 90 days. We believe this demonstrates our commitment to customer satisfaction. 
  
  In accordance to your claim that you were not given enough time to read the contract its important to highlight our customer service team informed you about your buyer rights and provided you with ample time to review the contract before proceeding, which was stated during a recorded phone call outlining the 10-day cooling off period under the Consumer Protection Act. As an adult who signs for a $30,000 loan, it is expected that you take the time to thoroughly read and understand all the proper documents.  We provide all necessary documents and information to our customers, and it is their responsibility to ensure they are fully informed before proceeding. Negligence in this regard cannot be used as an excuse.
  
  We sincerely apologize if you feel upset or frustrated by the presence of the lien. However, we would like to emphasize that our actions have been in accordance with the agreed-upon terms and legal obligations. We also want to address any false allegations made in your complaint and assure you that we take them seriously. ** ******* **** **** ********* ***** *** **** ********** **** ********** ** *** ********** *** we encourage you to reconsider the facts given.
  
  We value your feedback and want to ensure that we address all of your concerns to your satisfaction. We appreciate your patience and cooperation as we work towards a resolution.
  
  Sincerely,
  
  Customer Care Team
  Canadas’s Green Home Solutions.
  
  

  Customer Answer

  Date: 29/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they did NOT inform me about the lien before hand and I was ******* into signing the paper. 
  They have no right, according to the law, to invoke a lien on something that is paid monthly to which I have honoured that agreement. *** *** ********** **** * * **** *** **** ** ****** **** ** ********** ** ******* *** *** **** ******** ***** ******* ********* ******** **** ******** ** ** ********* ** *** ****
  

  Secondly, I do not accept the $1200.00 **** money insult. 
  They never mentioned this. They did mention I would receive govt rebates as stipulated in my last letter.

  Those rebates never existed.

  They also said a tech would come by and fix the door regardless. They also said *******  would drop by with the ****** **** Hub. It’s been about 10 weeks since they said he would do this and I have yet to receive the Hub.

  **** ******* ** *** ******* ** * ***** **** *** ** ** ** ****** **** **** ****** **** **** ******* *** *** *****

  The lien is preventing me from renegotiating a new mortgage.

  ** ****** *** **** **** * ****** ** ****** **** **** *** ** *** ** ******
  
  **** **** ** ** *** ****** **** **** ** **** ***** ****** *** *****

  I will be asking for compensation totalling the difference in mortgage payments I would  be paying out.

  This can all be resolved quickly by removing the lien.

  * ***** ** ** ** ********* ** ******** ** ******** **** ***** ***** ********** ******* ******* *** **** ** ** **** ** ****** ***** ***********

  By withdrawing the money anyway, they are contradicting themselves to the law about the lien as it proves I have paid monthly and the lien should be removed.

  * ***** *** ********* **** ******* ** ******* 
  **** *** *** *******

  thank you

  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:05/06/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Ontario Rebate in March, 2023 and then a guy {****}call me with an appointment. He said that he will have to visit to check if there is any way he can help me save on my gas and hydro bills. He came on March 28,2023 and went down to the basement. He said that I need a tankless water heater, water softener and a Hepa filter. I signed the contract, **** told me that I will receive $40.00 credit on my Hydro bill every month from ******* *********** Support program. I receive an Email stating that I am not qualified. He said that i will received $2000.00 rebate from the tankless water heater and 20 years warranty for all my appliances and utility equipment. He also told me it is 0% for 20 years financing. ******** is taking out $97.92 from my account monthly. Their Phone # *** ******** and they send me the contract for the payment is 0% for 2 years.
  On March 29,2023 the tankless water heater, Hepa filter, water softener and a a UV light cleaner was installed. They also make arrangement for the pick up of the tank with ********. ******** pick up the tank on April 5,2023. Canada Green Home Solutions was suppose to pay for the last bill from ******** but they did not it came out from my account pre- authorized payment. ******** said to ask for a re-imbursement but no one is replying to me.
  On April 5,2023 I text **** and I told him "*** ******* ****** ***** Email me and said I am not qualified for any monthly credit on my bill. Please check it out. I am not going through with this purchase because you said I am getting $40.00 every month and I am hoping that it is not the same with the $2000.00. **** ** * ****. Please call me. I DO NOT WANT THIS PURCHASE. I cannot afford it. Thanks"
  I did not sign any electronic signature. I cannot hear from ****, I leave messages for him several times. Thanks

  Business Response

  Date: 13/06/2023

  Dear Better Business Bureau,

  We would like to address the concerns outlined in the file as follows:

  Regarding the acceptance of ******* ****** Board (***) programs, such as the ******* *********** program, we want to emphasize that we have no control over their approval. Our role is to assist customers in the application process, with the potential for them to receive money back if they meet the eligibility criteria. We strictly comply with the Consumer Protection Act.

  During the in-home assessment, our sales representative's intention was to offer energy-efficient improvement recommendations for the customer's home. While assisting her, we decided to assist ******** ******* with her OESP application, clearly stating that there are no guarantees regarding program eligibility.

  Regarding the claim of not signing an electronic copy of the loan agreement, we would like to clarify that the customer did sign the agreement, as confirmed through the text communication forwarded to her. Additionally, the invoice signed and provided clearly stated that the promotion of 0% interest was applicable only for the initial 24-month term. The customer was made aware that the renewal rate for the remaining 240-month amortization period would be the market rate of 11.99%.

  We are pleased to inform you that the old ******** rental hot water tank account has been closed, and the $2000 incentive promised to the customer has been directly deposited into her account. She can confirm this transaction.

  
  We value integrity as one of our core values and remain committed to fulfilling our promises and treating our customers with utmost integrity.

  
  For any further information or clarification, please do not hesitate to reach out to us.
  Thank you for bringing this matter to our attention.

  
  Sincerely,

  CGHS Management.

   

  
  

  Customer Answer

  Date: 15/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Goodmorning, I did not received any money from Canada Green  Home Solutions and it was not transfer into my account. Can you please find out which account number it was deposit into.
  I also text **** on April 05,2023 to informed him that I do not want the products I bought. This is within my 10 days of colding off period. This was the date I received the Email from ***** saying it is 0% for 2 years. **** never told me that, he said 20 years.
  According to the response I received it will be 11.5% definitely I cannot pay that amount.
  
  * ** * ********* ** *** ****** $98, I can barely make it, why would I take something that I can't afford.
  The price is too expensive for these items, I thought that the intrest is already add to it.
  I did not received a reply about the warranty and the price for each items.
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:26/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a tankless hot water tank installed by this company in February 2023. The person who installed this took out my rental hot water tank. At that time I was told the rental would be covered in full by the company. I have contacted this company many many times and spoke to a number of people who are so called managers. Every time they reassure me that this is being taken care of. I am still receiving email from ******** Gas that this amount is still outstanding. The amount is 863.17.

  Business Response

  Date: 13/06/2023

  
  Dear Better Business Bureau,

  I apologize for the delayed reply to your email. Our company recently underwent website and CRM software upgrades, which made retrieving older customer information challenging. At Canada's Green Home Solution, we value customer experience and strive to address concerns promptly.
  I am pleased to inform you that this issue has been resolved as of May 31st. We appreciate your understanding during this transitional period and remain committed to providing excellent customer service.
  If you have any further questions or require additional assistance, please feel free to reach out to us directly at [contact information].
  Thank you for your patience and understanding.

  Sincerely,

  CGHS Customer Care Team
  
  
  
  

  Customer Answer

  Date: 13/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****