Business ProfileforSellOffVacations.com

On nov 17 2022, my father purchased a trip through selloff vacations. Unfortunately he passed on Nov 20. I reached out to a local representative and she said she would have it escalated to see if we could change the name or get a partial refund as he did not have insurance as we had not had a chance to purchase prior to his passing. No one contacted me. I was in consistent contact with the rep and she kept saying there was no information. At the end of December. She told me to contact customer service. Which I did to find out they tried to call my deceased father and clearly couldn’t get ahold of him because he is not alive. The rep basically told me we are out of luck because the date passed. This is poor service. I am still waiting for a call back from a supervisor from January. After we returned from the trip and I deal with other issues I contacts selloff again and started speaking with a supervisor Maria who has now stopped responding to emails and providing no updates. I would like a travel credit issues for the amount we paid for the trip as this is unacceptable business practices and if selloff would have done their due diligence it would not have had to go on for the last 6 months.