Customer ReviewsforSellOffVacations.com

***** ******* * **** ***** ***** They let you book a trip online, then charge you the total amouth for it and cancel it without any advise?? Then when you try to resolve the issue and try to get your money back, they'll seem like they care about doing something for 2 days and ignore you for a week when they realise they made a mistake and have to give you your money back for real... ***** ******** NEVER will I book with them again! ** ***** *** * ******* ******* *** ******* ** ***** *****  You cannot expect people to pay for a trip you cancelled under their nose without even a notice nor a valid reason, nor any reason at all ?????**** ** ***** **** **** ******** **

We regret the displeasure the claimant is experiencing, however all evidence on file indicates the booking was cancelled by the passenger and not the travel supplier or the retail travel agency, has been provided for their record. As no travel protection was purchased, the booking was subject to the cancellation penalties terms and conditions agreed to at the time of the online booking and therefore no full compensation can be provided. Sunwing Vacations is currently reviewing the file once again to determine if any portion can be refunded based on the date of the cancellation. Nevertheless, the claimant can be assured the cancellation was initiated solely by the traveller. WE trust this clarifies our position on this matter.

This company was provided proof of me not visiting their website before a specific time, with screenshots at every click. Two employees giving me different information and one stating pretty clearly that selloffvacation cancelled my travel not me (verified with the supplier of course). The other employee told me I would have had to pay 250$ only for cancellation the same day. Yet they're looking at giving me "maybe" 50% back? I have a proof showing I could not have visited their website at the time they said I cancelled the reservation. Plus an expert in the informatic department even provided me more so I can prove their "proof" is handmade. Otherwise, why take 1 whole month to give it to me? Of course, you tried to find a way to make me stop my claim... Not sure how an handmade fake proof **** **** ** * ***** *** *******. ***** *** ***** I will see you soon in court. Start by giving the right traveling agent number when you let people book with you, then maybe you'll have more credibility...

I recently had the pleasure of booking a vacation for myself and a group of 6 friends and family through Sell Off Vacations. I cannot express how thrilled we are with the outstanding service our agent, Anna Juanly provided. From our initial conversation, Anna displayed a level of friendliness and knowledge that immediately put me at ease. She went above and beyond to ensure that our vacation experience would be nothing short of perfect. Anna's willingness to take the time to understand our preferences and desires truly set her apart. What impressed me the most was Anna's unwavering commitment to ensuring our satisfaction. She presented us with a plethora of options, patiently working with me to tailor our vacation to meet everyone's needs. Coordinating a trip for seven people with different requirements and opinions could have been a daunting task, but Anna handled it with grace, care, and even injected a sense of fun into the process. Anna's insights into each property and destination were invaluable. Her thorough knowledge allowed us to make informed decisions, and she effortlessly turned what could have been a challenging situation into a seamless and enjoyable experience. It's evident that Anna is not just an expert in her field but genuinely passionate about making each client's vacation memorable. I wholeheartedly recommend Anna Juanly to others seeking a travel agent who goes above and beyond. Her dedication, professionalism, and ability to turn the planning process into an enjoyable experience have earned her our trust and loyalty. Without a doubt, I will be turning to Anna for all my future vacations. Thank you, Anna, for making our trip unforgettable! ?????

Thank you for your kind comments. Your review will be share with Anna and the SellOffVacations Executive Management We wish you and your travel companions a wonderful relaxing vacations

Thank you for reading my families experience at the *********** ****** in Punta Cana. I'd like to provide feedback on the resort and booking through SellOffVacations. To say this is a 5 star resort is laughable *** ** ***** **** **** ** **** ******* ***** I've been working with the same representative for almost a year to find a solution as I can't reach ******* directly going through a 3rd party! I don't know why I thought booking through them would improve our experience, it's made it very painful to get the right people involved. The day we arrived the plumbing site wide wasn’t working and we had no working toilets. When it was restored all the running water smelled of intense sewage. By day 3 of our stay, we were hit with a violent bacterial stomach illness with constant 24 hour vomiting. After taking my toddler to their on site doctor after his continued 6 hours of vomiting, we were immediately recommended antibiotics?! It was clear they get these bacterial reports often. The only one of my children not to get sick was my son that was in the middle of antibiotic treatment for an ear infection. We ran into MANY other families there reporting the exact same thing, this wasn’t coincidence. I called SelloffVacations from our room asking if we could be transferred elsewhere or seek some sort of help/advice. Nothing, they directed me to the local Punta Cana ******* office that never once answered their phones. Meanwhile, any ******* clients were moved off the resort without question. Selloff didn't care to followup or provide us any solutions. Because we became so ill, we ate nothing but boxed cereal and bread for the remaining 4 days of our trip as the buffet food was recycled and reserved throughout our whole week there. The same tray of scrambled eggs were reused for days to the point where they were crusty. The pretty restaurant by the water that drew us to the resort didn't open once during our week stay. Will never recommend SellOff to anyone.

Thank you for the feedback provided by the claimant. We note that this matter has been ongoing since March 2023 and have been managed appropriately to reach a resolution. SellOffVacations operates solely an a retail travel agency on behalf of multiple travel suppliers. We hold no product inventory or have any involvement in the travel suppliers’ contract with the resorts in destination.. Any travel product or service that customers acquire through SellOffVacations results in a contractual relationship between the customer and the holiday supplier. We would like to clarify that as an agency, we are not able to assist with any issues experienced in destination. Once the travellers leave Canada, the agency no longer has any involvement with the travel arrangements. Please understand that any concerns which develop while in destination are not within the jurisdiction of the Travel Agency therefore we cannot be held accountable for any complaints with the product or services provided by the relative service supplier. While we fully understand the upset any issue can result in, all clients must request the intervention of the holiday supplier’s destination representative when they require assistance. While we cannot speak on the number of attempts made to contact a ******* Vacations representative, nor the phone number used, SellOffVacations cannot be held accountable for the lack of attention received on the matter. The same applies to the complainant's attempts to have their issues attended to by the resort management. Nevertheless, we have thoroughly reviewed the file and note the Resort has offered the claimant a Certificate for a complimentary room up-grade to next higher category at *********** ****** * ******* Cap Cana by *******, as a token of our sincere apology and gesture of goodwill In addition ******* vacations is providing the each of the travelling party $200 ******* Dollars ($1000 total) to acknowledge the challenges they had on this particular holiday, Accordingly, their post travel claim has been duly compensated as best possible. No further compensation can be offered. We trust this clarifies our position on this matter. Respectfully,

** *** **** **** ************* **************** false & misleading ads just to get you to book. They had a few packages that were $645 pp lower (& different flight times) when I booked & for 6 days prior to me booking & the day after.. No change in price for 7 straight days, I was watching the prices 3 times/day for 7 days. Who knows for how long before I saw it too. SellOff's site said "High demand. 68 packages booked today "when I booked & paid in full. NOTE: I didn't book online. I spoke to a SellOff rep on the phone to verify details online. He confirmed everything & sent a secure link to pay & I got an invoice, conf # & itinerary ASAP. 3 days later, the SellOff rep calls saying that he got an email about a price error & will cancel my vacation & refund me if I don't pay $870 pp MORE! Just easy like that. No big deal. They didn't do anything wrong. Refused to honour the ads or value my loyalty booking with them at least 2x/yr for 10yrs. ** ********* **********. He wouldn't get me a supervisor. Not even a discount on a future trip considering the circumstances. NOTHING, just TOO BAD SO SAD your business means absolutely nothing. ** **** ********* **** ****** ******* ******* ** *** *** ** ********* ******** **** ** **** *** They want all 69 of us to believe that it is reasonable & appropriate that no one noticed the "price error" after the first booking or for 7+ days prior & overlooked it 69 times.**** ** * ******* ********** *********** ** ***** ***** ** * ***** ** ** ********* **** ** ***** if a pricing error is made, it gets honoured, it is not the customer's fault. As soon as it's noticed at the 1st transaction it's corrected right away so 68 other ppl are not mislead. If an error is not noticed until the 2nd or 3rd transaction for some reason, they do not go back to the first 2 customers demanding the difference. It's a company error, **** *** *** It is not the customer's fault! SellOff refuses to send me the email they "received" **** *** **** ****** ** ***** ***** **** ******** **** ******* *** *** ****** ** * *******Completely unfair ***************

We regret Ms *****'s continued displeasure with the circumstances of her reservation. As clarified during a phone conversation with her, the pricing discrepancy was as a result of a system glitch on the part of the holiday supplier. SellOffVacations operates as a retail travel agency representing major travel suppliers and we do not have product inventory or contracts with the airlines or resorts. We cannot be held accountable for a mistaken rate offered by a travel supplier and shown on our website.. Agencies do not have the legal capability to alter costs being requested by the suppliers. When a mistaken rate is discovered by the respective supplier, they reserve the right to not honour it and therefore provides the consumer the options to either pay the additional cost or ultimately choose to have their booking cancelled with a full refund, as per the regulations of the Travel Industry, We assure you SellOffVacations was not alone with having to communicate the unfortunate news to the prospective travellers. The costing discrepancy affect everyone who booked the holiday package involved - regardless of which travel agency they reserved with. The email received from the supplier says nothing more than what we have related back to Ms *****, nevertheless. a copy will be sent under separate cover. We will also include a copy of an email message transmitted to Ms ***** subsequent to our phone discussion, for which no reply has been received. Thank you for allowing us the opportunity to provide our feedback. Respectfully,

Our ** morning flight to Cancun from Toronto was cancelled Sept. 2 due to lack of crew. The flight was part of a ** Vacations package for 4 nights. Still trying to get my money back. Oh, they think i should have accepted their rebooking option of going to LAX that evening and then a redeye to CUN was ok which is clearly not "travelling on a similar route" in the APPR rules. The vacation was booked with SellOff so i've had to rely on them to get my $ back from ** ********* which they were not able to do. Only now to i find out the SellOff is owned by ******* which is now owned by **. Ugh. We did recieve the flight portion but they won't budge on the hotel etc. So it's off to small claims court. Seem like ** has really gone downhill since getting aquired by ****.

SellOffVacations regrets your displeasure with the outcome of your claim with ******* Vacations. Please be aware that as a retail agency SellOffVacations operates independently of any holiday supplier, regardless of the parent company ownership. All terms of sale are strictly under the jurisdiction of the supplier and in cases involving APPR by the regulations of the Canadian Transportation Agency (CTA) . We respect your option to escalate your issue to Small Claims Court, however, SellOffVacations would not have had any involvement in your claim and therefore would not be liable for any damages. Thank you for your feedback

This was my first transaction with Selloffvacations. Their Hamilton Office manager sold me a flight which included additional fees for baggage services I didn't request (was charged economy standard rate; I need economy light only). Was refused any changes to the flight booking, and received zero monetary compensation for this overpayment. I won't be using them ever again.

We regret your displeasure with our service. Our records indicate the agent provided the least costly and most direct options available with our supplier. As per the remarks indicated on our invoice state "Flights are 100% non refundable". Any changes requested to the file would be considered a cancellation and would result in the loss of funds paid. These are airline regulations and are not exclusive to SellOffVacations alone. WE trust you are enjoying your voyage.