Business ProfileforADP Canada

** **** *** * ******** ***** * ***** *** *** ******** *** we wanted her to be set up with the payroll services for getting her compensated. We decided to go with ADP, and **** ***** - District Manager – Small Business Solutions was the individual I was dealing with. My conversations with **** were initiated on Dec 1. I had relayed to **** that I would like to pay my nanny by Friday Dec 8th, and he got me to submitted all the necessary documents by Dec 5. I was told by **** that upon signing up, ADP will be reaching out to me to get me onboarded to their system. Since Dec 5, there had been absolutely no communication by **** or ADP. Frustrated with ADP, I gave him a call on Dec 11 (with no response). I email him on Tuesday Dec 12, to which there was no response. A couple of hours later on Tuesday, I called him as well, to which **** answered. Being totally unaware of the issue, **** promised to follow-up and get this looked after. The following day (still not having heard back from ADP), I followed up with **** again on Dec 13 via phone, and left a voicemail, and did the same again today. I still have not heard back from him. I also just sent him an email outlining how disappointed I have been with him and ADP. Dealing with ADP initially was quite a pain-free process, but once I signed up for their service, it almost appears that even the basic onboarding steps are not being followed, and I was clearly not a priority for them. The reason why I am a bit more frustrated is because all of this was at the expense of my nanny not being paid, which is totally unfair to her. *** ** ***** ***** **** *** ***** ** ******* ***** *** ** *********** ** ***** *** *** ** *** **** *** *** **** ************  I followed all the steps necessary to get ensure payroll is set up for the nanny, and ADP has totally dropped the ball.