Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:31/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This week of March 24/25. I started receiving calls trying to sell me life insurance policies. I answered the first couple calls and asked to be taken off the call list. The calls continued all week. I ignored them all week. First off the amount of calls was astronomical. Completely uncalled for, that a company would call someone that many times and repeatedly one after another 7, 8 times in a row multiple times a day. Finally on Friday the 28th I was on a call for work on my work device and the calls started around 2:30 pm one right after the other from different numbers. I got off my work call and picked up the phone very annoyed and said immediately " I am not interested and I have already asked not to be called anymore". The man on the other end was so completely rude and shockingly out of line saying he had something I needed and wanted. I told him again not interested and to take me off the list as I already asked and do not call back. He proceeded to call me names I can't even type. I told him this is going to be reported and he spoke in such a **** manner asking "reported to who *****", "go ahead and try" continuing to call me a bunch of other four letters words starting with **** and ***** I am still in shock. I attempted to call back EVERY number that called me today with out success. I was able to track down the head office information but it was after business hours by this time. As I am typing this I am still getting calls. This is outrageous! I am considering a call to my lawyer. I have an extremely large presence on social media on track generating upwards of one million or more for 2025. I have reach and no problem putting your company name and my recording out there. This need to be escalated fast and high.

  Business Response

  Date: 31/03/2025

  Good Morning Mrs. *****
  
  We regret to read your email concerning the experience you have received. We take this feedback very seriously
  
  In order to assist with the following review to add your telephone number to our internal Do Not Call list, may we please have the number(s) that you have been called upon, as the number you provided on the Better Business Bureau does not appear on any of our contacting platforms, and or this email. In order to make sure the unwanted calls stop we will need the phone number Specialty Life has contacted you upon. (your telephone number that we called you on).
  
  We apologize for any confusion or disruption that we may have caused you when we have contacted you, we want to apologize for the dismay this may have caused you. We would like to assist in making sure you are no longer contacted and also review the calls to make sure that whoever has treated you with disrespect can be reported as this is not a sales tactic that will be accepted by Specialty Life Insurance.
  
  First and foremost, we want to ensure you that at all times your information is treated in accordance with Specialty Life's Privacy Policy as can be found and referenced on our website: https://*********************************************
  
  Once the information has been received, we would like to review all of the information at hand and move forward accordingly, as Customer Service is a great concern to Insurance Supermarket, and we would like to make sure all of our consumers are treated with respect and dignity. 
  
  This would be greatly appreciated,
  
  Kindly
  Saturne B.
  General Compliance Administrator
  
  

  Customer Answer

  Date: 31/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: There is no proof that this had been dealt with until I submit further information, which I will be submitting. I would like a formal apology and proof the person is being dealt with.

  I would also like a copy of what your company policy is with regarding to sales calls and how many times and form what phone numbers you company uses. How is it possible that you allow a system in place that does not allow a consumer to selectively screen their incoming calls? **** ** * ***** ******** ** **** *** * ******* ** ** ** ********* ******* **** ******** ** ************ ******* *** ***** ** *** ******** *** ***** **** *** *********** ** *** ****** *** **** ** ******* ** ********* ***** Your calls do not even identify as your company calling it is just a phone number. You should all be ashamed of your selves. I can't even imagine the pressure and confusion you must be putting on those who may not have the senses to make good decisions.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:27/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving upwards of 6-7 calls a day from specialty life insurance. The calls come from different numbers each day (bots) so I cannot block them all. I have never had business with this company nor do I want to. These calls are becoming ********* and I wish my number removed from their call list immediately

  Business Response

  Date: 27/03/2025

  Good Afternoon Mrs. *****,
  We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.
  
  This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.
  
  Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https://***************************************** 
  
  If you have any further questions and or concerns please do not hesitate to contact us.
  
  
  Kindly
  
  Saturne B.
  General Compliance Administrator
  
  ISI Group of Companies
  

  Customer Answer

  Date: 27/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:21/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting specialty life insurance. I recieve daily 4-5 calls. Today NINE calls during a dr visit. I have answered and many times told them to take me off their list. It's gotten to the point of straight out harassment day in day out. I've also reached out by email(never get to speak to human message I get just repeats itself). This is causing me anxiety as I do have private number calls, now I never know when to answer. I have also missed Dr calls as they come up private and no way to speak to him personally after missed calls. I want these to stop, they sure don't with all I've said to them. Hoping this gets posted to warn others of this low down specialty insurance company. Also if reporting them will stop harassing me. I have bad health as is.
  Thank you in advance

  Business Response

  Date: 21/03/2025

  Good Afternoon Mrs. *******,
  
  We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of Specialty Life Insurance and we would like to rectify the situation.
  
  This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.
  
  We have also added your email  [email protected] to the unsubscribe list.
  
  Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https:******************************************* 
  
  If you have any further questions and or concerns please do not hesitate to contact us.
  
  Kindly
  Saturne B.
  General Compliance Administrator

• Initial Complaint

  Date:14/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not satisfied with their services, and have no desire to continue with them.

  Business Response

  Date: 14/02/2025

  Good Morning Evening Mr.*******
  
  We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI .
  
  We have contacted our applications department to review your file and your request concerning the cancellation to be completed.
  
  Our administration team has been notified and will contact you as soon as possible to complete your request.
  
  We sincerely apologize for your dismay on this matter and will respond as soon as possible.
  
  Please do not hesitate to contact us directly if you have any further questions and or concerns.
  
  
  Sincerely
  Saturne B.
  General Compliance Administrator

• Initial Complaint

  Date:21/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by none stop unsolicited phone calls from this company. The number keeps changing so I can’t block them.
  
  7 phone calls yesterday and 6 phone calls Wednesday. Already have received a call from them this morning.
  
  I asked them to not call me and remove my phone number from their list, yet they continue to call.

  Business Response

  Date: 22/01/2025

  Good Morning Mrs. Hay ,

  We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.
  
  This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.
  
  Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https://***************************************** 

  If you have any further questions and or concerns please do not hesitate to contact us.
  
  Kindly
  Saturne B.
  General Compliance Administrator

  Customer Answer

  Date: 22/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:15/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant phone calls (12 in last 4 weeks) originating in different areas (today was NW Territory) to my business direct line. Continually requested remove number and information from call list and company data base.

  Business Response

  Date: 15/01/2025

  Good Afternoon Mr. ****,
  
  We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.
  
  This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.
  
  We have also added your email ******************@****************.ca to the unsubscribe list.
  
  Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https://***************************************** 
  
  If you have any further questions and or concerns please do not hesitate to contact us.
  
  Kindly
  Saturne B.
  General Compliance Administrator

  Customer Answer

  Date: 15/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, providing this has been  and will be carried out as stated I find the resolution satisfactory.
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:27/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company, Specialty Life has been calling me repeatedly 3 to 4 times daily for 5 months.
  I have advised the caller dozens of times, that I am not interested in their product and asked to be removed from the call list. However the calls continue. It has gotten to the point that I feel it's harassment.
  As I have told so many of your telemarketers, I want to be removed from your call list now! I have been assured so many times that they have done so yet already today I have received 2 calls.
  Please make the calls stop.

  Business Response

  Date: 27/11/2024

  Good Afternoon Mrs. ******,
  
  We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

  This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.
  
  We have also added your email *************@*****.com to the unsubscribe list.
  
  Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https://***************************************** 
  
  If you have any further questions and or concerns please do not hesitate to contact us.
  
  Kindly
  Saturne B.
  General Compliance Administrator

  Customer Answer

  Date: 27/11/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote from Specialty Life Insurance, however I decided to go with a different provider after not hearing back for a while. I finally heard back a couple days ago, and I informed the gentleman on the phone that I was not interested. They have since called me several times and have now started texting my phone and sending me emails! I want to be placed on a Do Not Contact list. Not just phone, I want my email address and all other information removed from their system. I do not want to be contacted by this company anymore.

  Business Response

  Date: 04/04/2024

  Good afternoon Mrs. *********,

  We read with regret your review of our company.
  Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.
  
  While we further investigate this matter, we have taken the necessary steps to complete your request to no longer be contacted from any of our company platforms. We have added your telephone number to our internal Do Not Call list, as well as unsubscribed your email from our database.
  
  We sincerely apologize for any inconvenience, please do not hesitate to contact us if you have any questions or concerns.
  
  Thank you
  With Regards
  Saturne B.
  General Compliance Administrator

  Customer Answer

  Date: 04/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:31/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago I attempted to get a quote from this company. Soon after, I decided to go with another company and request SLI stop contacting me. Since then they have called me over 30 times, via 10+ different numbers. I have repeatedly spoken to representatives and told them I do not want any more calls from SLI and I want to be placed on a do not call list. I have been assured this will happen, but the calls continue. If you try to contact this company by calling a number they called you from it won’t go through. ***** ******* **** ***** ********** *** ******** ******** * ******* **** ******* ** ******* **** **** ** ****. I am extremely dissatisfied with their customer service and general sales approach and believe a senior leadership change is needed.

  Business Response

  Date: 31/10/2023

  Good afternoon Mrs ***** ,

  We read with regret your review of our company.

  Ensuring customer service is a primary concern of ISI and this email is to confirm that your number ************ has been added to our internal DNC list as requested. A copy of ISI's Do Not Call policy has been attached to this email. We suggest registering your number with the DNC registry. 

  We sincerely hope that this resolves the issue from any further calls being made, however if contacted please do not hesitate to notify us of the following.

  
  Kind regards
  Saturne B.
  General Compliance Administrator
  
  ISI Group of Companies
  **** **** ******
  ******** ******** *** ***
  ****** **** * ************
  ***********************
  
  SLI & ISI
  
  

  Customer Answer

  Date: 31/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023 I had inquired about a life insurance policy and qualified through a company called Specialty Life Insurance. Prior to the first payment (August 1, 2023) of $98.05 I had contacted Mr. Eddie I. to cancel the policy in place. On August 1 my account was debited by Specialty Life for $98.05. I promptly asked Mr. I. why this was taken. The reply I received was that the cancellation request had been forwarded and that the debit would be reverted which hasn't been done as of yet. I received confirmation of the cancellation by mail dated August 21, 2023. Despite these letters and emails confirming cancellation another payment was taken from my account in the amount of $98.05 on September 1, 2023. As of October 6 2023 I was notified by email that Speciality Life was unable to debit the monthly amount of $98.05 for a policy that was cancelled. I had to change my banking information to avoid being debited again. I'm asking for a resolution to this. I have read the reviews about Specialty Life and there are many similar reports.

  Business Response

  Date: 11/10/2023

  Good afternoon Mr. *****,

  Please accept my sincere apologies for your experience with Specialty Life.  I will be reaching out to our Operations team today and will ensure that any monies taken are returned ASAP.  I can be reached at the below contact:

  Heather M.
  Director of Operations, Compliance
  ISI Group of Companies
  **** **** ******
  ******** ******** *** ***
  ****** **** * ************
  **************

  I hope yo have a reply to you tomorrow.

   

  Thank you.