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Business Profile

Life Insurance

Specialty Life Insurance
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 115 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/07/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since the end of June I have been getting over 24 spam phone calls using various numbers from this company.they always show up as unknown number and when i do a ****** search these numbers are all fake..Sometimes they try to leave a voicemail using my first name...dont know where they got this info from ?
    I called **** ****** and they cant do anything about these calls..
    The last call today actually identified themselves as specialy insurance and wanted me to call them back....**** ** ********* **** **** ** ****...
    My phone number has been on the do not call list since 2014 so dont know how these people even are allowed to call
    they should be investigated by some government agency ?

    Business Response

    Date: 14/07/2025

    Good Afternoon Mr, ********,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

    This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    We have also added your email   **********@*****.com to the unsubscribe list.

    Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https:******************************************* 

    If you have any further questions and or concerns please do not hesitate to contact us.

    Kindly

    ******* ********
    Compliance Manager
    ISI Group of Companies

    Customer Answer

    Date: 14/07/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

  • Initial Complaint

    Date:08/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Could you please take my number off your calling list. Everyday I get at least one call and they never leave a message. I have blocked several numbers from specialty Insurance but then they call on a new number. It’s been going on for months. Thank you.

    Business Response

    Date: 08/05/2025

    Good afternoon Mrs. ******** ,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

    This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    We have also added your email [email protected] to the unsubscribe list.

    Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https:/****************************************** 
    If you have any further questions and or concerns please do not hesitate to contact us.

    Kindly
    ******* ********
    General Compliance Administrator

  • Initial Complaint

    Date:08/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past twelve months I received multiple phone calls from this business. They used multiple numbers linked to the same company. Whenever I tried to gain more information, the line go dead.

    Business Response

    Date: 08/05/2025

    Good Afternoon Mr. *** ,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

    This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    We have also added your email ********@****.ca to the unsubscribe list.

    Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https://***************************************** 

    If you have any further questions and or concerns please do not hesitate to contact us.

    Kindly

    ******* ********
    General Compliance Administrator

    ISI Group of Companies

  • Initial Complaint

    Date:02/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant harassement calls from different numbers day and night

    Business Response

    Date: 02/05/2025

    Good Afternoon ********,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

    This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: ****************

    If you have any further questions and or concerns please do not hesitate to contact us.

    Kindly

    ******* ********
    General Compliance Administrator

    ISI Group of Companies

  • Initial Complaint

    Date:02/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people keep calling me multiple time per days from different locations and different number anytime of the day. I have never signed up with them for anything and hearing about them for the first time when they called me. I tried calling back but the phone keeps having up. I do not want these calls to continue as I did not give consent to call me or have any business with them. I would like for my phone number to not be called.

    Business Response

    Date: 02/05/2025

    Good Afternoon Mrs ****** ,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of Specialty Life Insurance and we would like to rectify the situation.

    This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    We have also added your email *.*********@*****.com to the unsubscribe list.

    Please note  that at all times your information will be treated in accordance with Specialty Life's Privacy Policy that can be found on our website: https://***************************************** 

    If you have any further questions and or concerns please do not hesitate to contact us.

    Kindly

    ******* ********
    General Compliance Administrator

    ISI Group of Companies

  • Initial Complaint

    Date:23/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Getting about 6 calls a day. Never have done business with this company. How did they get my numbe

    Business Response

    Date: 23/04/2025

    Good Afternoon **** ****,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

    This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    We have also added your email ************@*******.com to the unsubscribe list.

    Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https://***************************************** 

    If you have any further questions and or concerns please do not hesitate to contact us.

    Kindly

    ******* ********
    General Compliance Administrator

  • Initial Complaint

    Date:23/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving calls from local numbers (587 code) for this company. They do not leave messages. When I call back they are looking for someone called '*****'. I have had my number for over 5 years and presume this person used to have my number.

    On a number of occasions I have asked for my details to be removed from their call list. However I still get calls. For example, today, I received three calls over the space of 2 hours. This has been going on for at least the last year.

    Business Response

    Date: 23/04/2025

    Good Afternoon Mr. *******,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

    This is to confirm that your number 587-568-3787 has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    We have also added your email  *************@*******.com  to the unsubscribe list.

    Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https://***************************************** 

    If you have any further questions and or concerns please do not hesitate to contact us.

    Kindly

    ******* ********
    General Compliance Administrator

  • Initial Complaint

    Date:23/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls me and my husband both multiple times a day, from rotating numbers so blocking does nothing. We have never signed up to this, or made any enquires that we're aware of. The constant spam calls are driving us crazy!!! Asking them to remove our numbers does nothing, they just keep on calling.

    Business Response

    Date: 23/04/2025

    Good Afternoon Mrs Mackenzie ,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

    This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    We have also added your email [email protected] to the unsubscribe list.

    Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https://***************************************** 

    If you have any further questions and or concerns please do not hesitate to contact us.


    Kindly

    ******* ********
    General Compliance Administrator

  • Initial Complaint

    Date:17/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call me several times a day trying to sell me life insurance and I have asked to be taken off the call list repeatedly and they will not.

    Business Response

    Date: 17/04/2025

    Good Evening Mr.*******,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

    This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https:******************************************* 

    If you have any further questions and or concerns please do not hesitate to contact us.


    Kindly

    ******* ********
    General Compliance Administrator

    ISI Group of Companies

  • Initial Complaint

    Date:10/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting in and around October of 2024-Current date (April 10, 2025), this place of business calls me multiply times a day. I have blocked the calls each time, but they use a different number to call me. I have spoken to them kindly and firmly, and asked that the calls stop. I am not interested in their products. They will not stop calling. The calls come at all hours of the day and night. I appreciate any assistance you can provide to put an end to this harassment.

    Business Response

    Date: 10/04/2025

    Good Afternoon Mrs. *****,

    We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

    This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

    Please note  that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: https://***************************************** 

    If you have any further questions and or concerns please do not hesitate to contact us.


    Kindly

    Saturne B.
    General Compliance Administrator

Specialty Life Insurance is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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