Business ProfileforVitality Assurance Vacations

This is what to expect and how difficult and time consuming it is, as a time share member of Vitality Assurance Vacations when asking a simple question. 1st email to VAV. Requested information regarding the procedure to access year round use of facilities as provided in the signed contract. 1st. Reply from VAV. “you do have full access to the Resort during your stay as per your membership.” 2nd email to VAV “Of course I have full access during my stay. That's not what I asked.” (I quote the contract)*The Purchaser shall also have access to the facilities at *** ********* Resort Limited on a year round basis including but not limited to the use of the golf course, tennis courts, swimming pools, subject to the rules and conditions applicable from time to time to memberships* What I am asking is, do I show my membership card at the front desk and proceed to the pool/BBQ area, or is showing of the membership card necessary? 2nd Reply (from VAV) “Your membership does give you access year round to the resort as your contacts states” 3rd email (!) to VAV My reply -> “Yes. The fact of, 'year round access to amenities as per the contract' is/has been established' as per the contract! I need to know the PROCESS used to access Living Waters Resorts amenities, when not staying at the resort. If you are unable to help with this question, please direct my email to someone who can. This is the 3rd time requesting this information.” 3rd Reply (from VAV): “If you are in the town staying with us or not staying with us, members do have access to facility and have to bring a membership card to front desk and they can give access to the pool, BBQ.” This reply is (finally!) from a the Vitality Member Services Manager. A simple question that needed 6, back and forth emails and a clarification about the contract to Vitality Assurance Vacations. Quoting the contract is ALWAYS necessary when dealing with Vitality Assurance Vacations! It's exhausting! So unworthy of the $ paid.