ComplaintsforVitality Assurance Vacations

• Initial Complaint

  27/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchased 2 Night 3 Day stay in Collingwood via ********. Entered in my information and expected to pick dates then and there. Next page after payment pages says a sales rep will call you. I called the general inquiry line to pretend to be interested in purchasing a vacation and was advised I would be obligated to a 90 minute time share presentation. I advised I just purchased online the deal that was be referenced and would not be attending a time share presentation at any point of time during my stay. Staffer advised deal was not ideal for me and I wouldn't be charged after taking my information. Currently on the phone with my CC disputing as surprise I was charged and now can't reach anyone.

  Customer response

  28/06/2022

  I have had this merchant over 15 times and left 15 voicemails with my full name and contact information seeking resolve no one is calling me back. I also just emailed the merchant the email addresses were customer services at living water resorts.com and customer ********@****************.com

  Business response

  07/12/2023

  Hi, ********. Thank you for reaching out and providing detailed information regarding your search. We sincerely apologize for any confusion or inconvenience you may have experienced. We have conducted a very thorough investigation regarding this matter. Upon investigating your concerns, we input your information using the email, name, and phone number on file. Our findings indicate that neither an online purchase nor booking results were made. We would normally provide a refund if there was a mistake on our end, but given that there was no online purchase nor booking that took place, we are unable to do so.
  
  We have included a screenshot that indicates there is no record of a purchase or refund in our Stripe transactions. We genuinely value your feedback and are happy to help clarify any confusion. If you happen to have alternative contact information, please feel free to provide that to us at ###-###-#### or ************@*****************.com. Our team can then conduct a thorough review to address these discrepancies and provide you with a comprehensive response. We appreciate your understanding.

  Customer response

  08/12/2023

  
  Complaint: ********
  
  I am rejecting this response ******* *** **** *** * ****. You respond that you have no record of my purchase a year later, when in fact, you have already refunded me. 
  Thanks for the laugh 
  
  Sincerely,
  
  ******** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩