Business Profile
Post Offices
Canada Post CorporationHeadquarters
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Reviews
This profile includes reviews for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 132 Customer Reviews
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Review fromTyler R
Date: 16/08/2024
1 starNo accountability. I paid $30 to express ship six pieces of paper and they basically treated it like regular mail. It will end up taking six days to get 1.5hr away. I have to reprint the paper and drive them myself as it was critical they be there by a certain date. They reimbursed me for the mistake, but refused to cover my costs for having to drive it myself. Zero accountability. Company lost $800M in ************************* business, even though they claim they get zero help from the government financially.Canada Post Corporation
Date: 23/08/2024
Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this has caused you. Unfortunately there can be unforeseen delays in the network. When this occurs postage is guarantee and refunded for Xpresspost. Unfortunately in our terms and conditions we do not cover incurred costs ********************************************************************************************************************************************* Your feedback will be passed on regarding this policy. Thank you again for bringing this to our attention.Canada Post *************Review fromAp D
Date: 05/08/2024
1 starIf I could a zero star review, I would. I submitted my passport renewal in person to have the new one sent to me by registered mail. I work from home and not once did Canada Post try to deliver to my house. Though I still checked my community mailbox, I never once received a notification for pickup. On a hunch I went to the pickup location in my neighbourhood to inquire, and my renewed passport was there. To think that I might not have received my passport because the letter carrier couldnt be bothered to try to deliver to my home first, really, really, ticks me off. If it had been sent back to Service Canada for non delivery because of Canada Posts negligence, I hate to think what kind of nightmare I would have to go through to try and get it redelivered or wait hours in person at a Service Canada location far from my home.I have had numerous instances where regular mail I have been expecting never arrives (likely because it was put in the wrong mailbox and whomever received it, didnt bother to have it redirected). I do know that carriers get paid for their 8 hour day to complete their route. If they finish their route in 4 hours, they have the rest of the day off. Is this a matter of the carrier being lazy? There needs to be better measures in place by Canada Post, particularly where sensitive mail is concerned.Canada Post Corporation
Date: 07/08/2024
We will reach out directly to the customer to resolve. Thank you, ********************** *************Review fromDavid F
Date: 30/07/2024
1 starCanada Post failed to deliver my parcel. They make every effort to not be helpful. If you try to complain they want you to blame an individual rather than their failure as a company to give customer service.Canada Post Corporation
Date: 02/08/2024
Thank you for the feedback on your expected parcel, we apologize for the inconvenience this has caused. Unfortunately for any claims for loss as per the Canada Post Terms and Conditions the sender would be the one to file the claim, in addition they would be required to submit the documentation regarding the proof of mailing and proof of value of the item. This is required to complete the claims process. Please see the terms and conditions at ********************************************************************************************************************************************* please see section 12.1.8 Making a Claim for Loss, Damage or COD Service Failure..Again we are very sorry for this unforeseen service failure on the part of Canada Post. Thank you,Canada Post *************Review fromRajveer S
Date: 21/07/2024
1 starDelivery is scanned at a location which is 100km away but surprisingly it never made to my city in a day let alone get scanned in my city. I wonder if the truck got robbed or any worse. I wonder what have happened to other people parcels. How is it possible if a drive picked up delivery and never made it to the warehouse atleast in a whole day and when calling the support they cant update since they dont have much power I wonder whats the point of them working if they cant reach the driver or the warehouse to get any update so they can update the receiver. Its just not soothing right. I have so much to say but I feel like the call service has no point of being available since they cant do much then tell me the same thing the computer tells me.Canada Post Corporation
Date: 29/07/2024
Thank you for your feedback. We truly regret to hear that you were disappointed with the service you received. Canada Post website is now showing your parcel has been delivered. Again we are very sorry for the misrouted parcel and the unforeseen delay and inconvenience this caused you.Thank you,Canada Post *************Review fromCharmaine S
Date: 12/07/2024
1 starFor the last 5 years, we have not received any parcels/packages from Canada post. I'm am home 99% of the time, so that's not an excuse for them to not deliver anything. When I have gone to the post office to enquire if anything is there for me because tracking says it's been delivered, it is sometimes there. When I asked why it is not delivered to my condo mail box or my door, I have been told MULTIPLE TIMES that they do not deliver to my kind(yes, those are the exact words). When I ask what is meant by that, no one ever answers. I have asked this to 3 different people working at the post office and it's the same reply.Now I have had the last 2 packages not show up anywhere. Tracking says delivered, post office people say nothing for me there, and I cannot get beyond a chat bot on the phone and app. No way to reach anyone in person to find out what is going on.If I could give negative stars, I would!Canada Post Corporation
Date: 16/07/2024
Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team at ************** to address your concerns.Thank you, Canada Post **************Review fromKen W
Date: 28/05/2024
1 starI gave them 1 star only because there isn't a 0 star rating available.Canada Post Corporation
Date: 29/05/2024
Thank you for your feedback. I hope that we will have an opportunity to restore your confidence in our service in the future.Review fromEila N
Date: 10/05/2024
1 stari purchased mail fowarding and put up a new post and mailbox. Then I received a notice to raise the msilbox 3 inches. Until I do Canada Post will NOT DELIVER MY MAIL NOR WILL THEY ALLOW ME TO PICK IT UP AT POST OFFICE. I have 10 days to comply. Meantime it takes several days to hire someone to do the job as I cannot do it myself. I do not know if that is a policy or individual post office decision. The local post office personnel have been totally unhelpful and inflexible.Canada Post Corporation
Date: 14/05/2024
Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this maybe causing you. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** Support team at **************.Thank you,Canada Post *************Review fromPR B
Date: 26/04/2024
1 starI have been expecting a medicine in the mail. Canada Post tracking updated the status as of 10:12pm last night saying: Item arrived ******, **, 10:12pm.Item processed, 12:18am. Item departed ******, 4:33am (?!). Item arrived ******, 4:48am (back?!) Item processed (again!), 4:30am Out for delivery, 6:49am (:-)Notice card left indicating where and when to pick u, p item ****** 7:51 (:-( No notice was found on the mailbox!Tried to contact Canada Post, voice assistance answered, "Sorry you did not receive the notice. Here is the notice number #####. Here is the direction to the post office".Had to take some time off from work to drive to the post office. There was nothing!!What a postal service!FALSE AND MISLEADING UPDATES, CAUSING WASTAGE OF CUSTOMER'S TIME AND BUSINESS DISRUPTION/INTERRUPTION. CALLOUS, INEFFICIENT, WORST!!!Canada Post Corporation
Date: 30/04/2024
Thank you for bringing this to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team to address your concerns.You have several options: 1) Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. ************************************************************************************************************ 2) Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3) Phone- we provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************. Thank you,Canada Post *************Review fromK. K
Date: 17/04/2024
1 starI'm a current employee of this joke of a corporation and boy do I have a bunch to say, if I could give em - stars I would. Not only do they take pride in s******* over their unionized employees, for a multi-billion dollar corporation they sure get stingy whenever it comes to your money and not theirs. Flyers > Employees, half (if not all) of management has never delivered a piece of mail in their life but somehow manage people that do it for a living. Most of the Local Unions you pay dues into for support and assistance are almost as laughable as the Company. All this qnd more really is just the tip, I haven't even gotten into their terrible delivery service/methods. For example, I am currently waiting on important mail that was allegedly sent through *********** from ****** to *******. XpressMusic Post takes 3 days at the *** and it has now been over a week with no sign of this mail and not even a single update in its transition. This is exactly why ******************* etc are claiming their customers/employees and taking their business. Canada Post has proven time and time again to both its employees and customers that they should look elsewhere to receive the service they need or else expect a lot of frustration and disappointment. My recommendations are for Canada Post to get their sh*t together or pass the torch. ??Canada Post Corporation
Date: 19/04/2024
Hello ******,Thank you for bringing this matter to our attention and we appreciate your feedback. For your employee concern, we encourage you to contact the appropriate department or your local union for assistance.Thank you.Review fromMorgan M
Date: 15/04/2024
2 starsi left them clear instructions to call on delivery because my buildings buzzer system is broken .... they didnt even try to do that and left a slip telling me to pick up my package on the other side of ******* no where near my house ... there are three post offices in my neighbourhood... also the package was here on friday and they sent it to the only location that closes at 5 pm so now i have to go there today pick up the package which is VERY large and then wait for a ride because none of my friends or family can go before 5 because they work ... this has been the most inconvenient service ive ever recived... not happy i will start using *** or ***** from now on.Canada Post Corporation
Date: 19/04/2024
Thank you for your feedback. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************
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