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Business Profile

Windows

Mason Windows Ottawa Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mason Windows supplied the windows for a 98 unit multi-residential charitable non-profit.

    We have tried to reach them after the first year of installation to return to complete warranty work and to provide repairs to the windows and replacement screens. We haven't received any call backs to obtain service for either warranty / outstanding deficiencies or just repairs that we would be willing to pay for.

  • Initial Complaint

    Date:13/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    House was build in 2017. and this Mason windows were subcontracted to install all the windows. It seems there are many others with the same issues . Some of these issues were resolved and some are still struggling . I bought this property in June 2022 and have been trying to get in touch with this company for over a month and have reached out to the builder as well. Mason windows have not returned my daily calls and neither have the responded to my emails. I am feeling stuck with this problem when the usual life of a window can be 15-20 years. This company is not even responding , let alone to repair the windows. All I want is my windows to be repaired.

Mason Windows Ottawa Ltd. is NOT a BBB Accredited Business.

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