Reviews

This profile includes reviews for Aire One Heating & Cooling KW's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aire One Heating & Cooling KW has 3 locations, listed below.

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  Aire One Heating & Cooling KW

  290 Pinebush Rd Cambridge, ON N1T 1Z6

  
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  Aire One Heating & Cooling KW

  15 - 485 Silvercreek Pky N Guelph, ON N1H 7R5

  
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  Aire One Heating & Cooling KW

  1069 Victoria St N Kitchener, ON N2B 3C7

  

Review Details

• Review fromDenis R

  Date: 23/10/2024

  2 stars
  Customers beware of the half price furnace tune-up and inspection. If you have an older unit >15 years old the technician will try to find the minutest hairline crack in your exchanger to invoke their code practice of shutting done your heater. They claim it is their duty to inform the customer first and shutdown immediately even if it is -20 C outside. * ******** ** **** ***** ******* *** I understand that if there is a serious crack with the potential to release CO into the air flow then I agree shutting down is the best course of action but when you have a <3 mm hairline crack adjacent to one of the bolts then this is not considered immmediately serious. **** ** *** **** ** **** *** **** ********* **** ***** ******* *** **** * **** ********** ********* That is to alert the customer of a potential problem and advise that the issue needs to be addressed in the next week or so. The ***** tactics of shutting off the gas and "locking out the heater" is over the top *** * ** **** **** ********** *** ******** This locking out position is followed by the offer of an immediate replacement with a sales person standing by to provide a quote. In my view this is unsavoury practice *** * ******* **** * ***** ***** ***** **** ** ****** **** *** *** **** ****** **** ***** ********** **** ***** *** **** * ****** ** ***** ********* *** ******

• Review fromMathew G

  Date: 01/03/2024

  5 stars
  Aire One upgraded my furnace and AC unit. They did such a great job I had them come back for some electrical work including a pot light installation project. Lori T helped set me up with the right system and kept each project in budget. The installation teams were efficient, clean and courteous while in my home. I highly recommend the Aire One team if you’re in need of home comfort, plumbing or electrical needs.

  Aire One Heating & Cooling KW

  Date: 22/03/2024

  Thank you, ******! We truly appreciate your kind words and are grateful for the opportunity to serve you. We're glad you had a positive experience and that everything is working perfectly. We look forward to assisting you again in the future! Thank you for choosing Aire One K-W

• Review fromJonathan F

  Date: 17/02/2024

  2 stars
  ** ****** had a new furnace and heat pump installed in the summer. There were a number of what I would consider relatively minor issues with the install (e.g., missing bolts to secure the outdoor unit, missing screws on the furnace, non-clamped lines, etc. etc.). Given these issues, however, I started to look closer at the install, and noticed that they installed the wrong indoor unit. Our contract was for a 3 tonne unit *******************************************************************************************************, but they installed a 2 tonne unit *******************************************************************************************************. These have significantly different heating and cooling ratings. When I reached out to Aire One after I noticed this, I was repeatedly told that the unit they installed, although technically a different model number, was identical to the model on our contract and the 24k unit they installed can in fact run at 36k BTU’s. This didn’t seem possible to me, so I researched this in some depth online (and consulted with other HVAC professionals), and every piece of evidence pointed to these being different units with different heating and cooling capabilities. When I followed up with Aire One after doing my research (and supplied documentation), I didn’t receive any satisfactory answers, and was simply told again that they are the same units, and that that the information I found through my research wasn’t accurate. I reached out again twice more recently to follow up and haven’t received a response. I’m at a bit of a loss of what to do now. * **** ******* ** **** ***** * ***** ******* *** *** *** *** ** **** **** **** ********** **** *** ******* ** ****** ******* *** ****** ** provide me with definitive documentation from the manufacturer ****** that they both do in fact have the identical heating and cooling capabilities (i.e., 36k BTU).

• Review fromChris H

  Date: 15/02/2024

  1 star
  Aire One makes no effort to contact customers. My credit card expired, and I forgot to call them and give them the new card info, that's entirely on me. Aire One didn't call me, or email me, or even send a letter to indicate I was in arrears. Instead, I got a surprise notice from a collections agency, a lien on my house, and a bunch of tacked-on fees. Aire One claimed they'd called me "several times", but my phone sits on my desk beside me all day, and there were no messages left. Again, they had my phone number, email address, and home address. No contact, straight to collections. Rather than keep me as a customer, they demanded I pay out my account, plus late fees, plus fees for the collection agency, plus an early termination fee. ****** ****** **** * ******** *** *** **** ** ****** **** ********* **** ********

• Review fromRae B

  Date: 31/01/2024

  1 star
  I have asked on numerous occasions to have a supervisor call me about an ongoing issue and have yet to have a call back. I have asked via email, phone and customer contact form. Their "customer service" is unacceptable *** **************.

• Review fromAndre L

  Date: 13/07/2023

  5 stars
  Had Great service today with Tech's Gavin and Debor , excellent work and very professional

  Aire One Heating & Cooling KW

  Date: 22/03/2024

  Thank you for sharing your positive experience with us, *****! We're thrilled to hear that Gavin and Davor provided you with fantastic service. We're here to help! Thank you for choosing Aire One KW!

• Review fromDevon G

  Date: 11/07/2023

  1 star
  ** *** *** **** **** I went with Aire One because I had a furnace and air conditioning unit installed by them 12 years ago. Big mistake!
  They booked me in for an appointment between 7:00am-1:00pm, and never showed. When I called to follow up, they said the technician was delayed and would arrive by 3:00. At 2:55 a technician arrived. He advised me that it would cost as much to fix the unit as it would to replace it, and he offered to call me a sales consultant. The sales consultant came the same day. He really wanted me to buy a heat pump, even though my furnace works just fine, and he could give me no actual data or evidence that heat pumps save money on heating/cooling the home. He told me that if I bought the heat pump (which was 3 times the price of the air conditioning unit), then they could install it on Friday, but if I went with the less expensive option, then they couldn't come until the Tuesday. I felt sick about this. * ** * ****** ******* * **** ** ** **** ******* **** ** *****. I thought it was so dirty that they would try to take advantage of me this way. It has been a heat wave. We wanted the unit in as soon as possible. He said the earliest they could do was the Tuesday morning. I asked him what time on Tuesday morning, and he said I would receive a text with that information. I received the text on the Monday. It said that the technician would arrive between 12:00-2:00. NOT A MORNING APPOINTMENT AT ALL. By 2:00 no one had shown. I called to inquire, and was told that the technician was just finishing his last call, and would arrive within half an hour. At 3:45 I received a call that the technician was still at his last call and wouldn't be coming today at all. I said that was unacceptable, and they needed to send someone today. They said they would. At 6:00 the technician called and said he would come tomorrow morning first thing. This company must think that none of us work. They have zero consideration for people's time.

• Review fromHugh H

  Date: 14/12/2022

  5 stars
  With current government grant and our furnace aging over 13 years, also purchased through Air One. We decided to get a quote for an upgraded system. We had Technical Comfort Consultant Austin in our home to recommend a new system with quote. He was very professional, experienced and explained the new systems in detail for us to understand our needs for our home. Austin answered all of our questions and concerns so we were comfortable with our decision. We were not pushed into our decision and appreciated his professionalism.
  Our quote was on Tuesday and our system was installed on Thursday. Air One technician Florin was professional and fantastic to speak with. He took steps to make sure our home inside was protected, carpets and flooring. Even though he had a job to complete, Florin would take the time to explain certain steps throughout the installation with helpful suggestions to reap full benefits with our new system. We appreciated Florins honesty and friendly attitude.

  Aire One Heating & Cooling KW

  Date: 19/04/2023

  Thank you so much **** for this great 5 star review and feedback! We're glad you had a positive experience with Air One Heating & Cooling and the service that was provided to you by our specialist, Austin, and licensed installer technician, Florin. It's great to hear that Austin was able to provide you with detailed information about the new Heat Pump System! You will enjoy this new Heat Pump System even more once you see all the benefits and savings it will provide to you and your home. Furthermore its fantastic to hear that Florin went above and beyond to protect your home during the installation process and took the time to explain the steps and offer helpful suggestions. Thank you for choosing Aire One Heating & Cooling, we value your business and look forward to providing you many more years of great 5-star HVAC experiences and long-term relationship.

• Review fromPatricia P

  Date: 23/11/2022

  4 stars
  Very pleased with the installation of a furnace and heat pump by Bill and Pat: professional, friendly, and communicative about what they were doing; happy to answer our questions.

• Review fromJen K

  Date: 24/10/2022

  5 stars
  Great service. What I was told would be 2 days work was done in about a day. Everything is running great thank you Alex and Jose. * ****** *********** **** ******* *** ***** ***********

  Aire One Heating & Cooling KW

  Date: 22/03/2024

  Thank you so much for your kind words, ***! We truly appreciate your recommendation and are delighted that Jose and Alex provided such a professional and thorough installation experience. We're here for you anytime you need us! Thank you for choosing Aire One KW!