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Business Profile

Delivery Service

Tforce Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Tforce Logistics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tforce Logistics has 3 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company simply won't deliver the package to my address. **** *** ******** ** **** **** **** its out for delivery then at the end of the day enter some code like "no access" or "bad address" then *** about trying to contact you about it. I have a normal address, Its paved the whole way and completely accessable. You can **** ****** ** *** find directions. There are no gates. they accept the business to deliver a package then simply don't deliver it.

    • Initial Complaint

      Date:22/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This carrier has had my package (tracking # ***************) since January 9th. It was out for delivery Jan 10th, then delayed every day until Jan 12th, after which it has marked as delayed and no further update. We are now the 22nd, and every time I have contacted them, I'm given non-answers, being told to come back later. My package has now been in their hands for 12 days, for something that should've taken 1-2 days max. This was shipped from Toronto* **** *** ******** ****** **** ***** ** * ****** ******* I've contacted the sender of my package, and they're not able to get answers from the carrier either. I don't know if my package is delayed, lost, or will ever make it to me. *** **** ** ************ *** ******* ** *************

    • Initial Complaint

      Date:26/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company was supposed to deliver my package to my address which is **** ***** *******; they delivered the package to the address ****, they sent me the proof of delivery with obviously the wrong address on it.

      I spent hours on the phone, got to speak to a certain Pat who’s supposedly the manager, couldn’t assist me with my issue.

      My problem is not with the sender, it’s with the logistic company who sent the package to the wrong address (btw I went there they say the package is not at their home - I believe they stole the package) . I do not want to speak with the sender, my problem is with the courrier company who didn’t know how deliver a package, not with the sender who did everything right, except doing business with a company whose drivers can’t read a house number correctly.

    • Initial Complaint

      Date:16/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Tforce ******** *** ****** ****** ** ******* ** **** **** **** *** ********** *** are refusing to compensate me for it or communicate further.
      I have proof as I was sent an image of the wrong address in the proof of delivery,
      24 hours later a different customer service rep advises me that the package was delivered, with no further information or explanation of the previous email and have ignored all communications since.
      I asked them to simply either: a) locate my package or b) compensate me for the delivery of my package to the wrong address - again, the proof of this mistake on their part was emailed to me initially.
      - ******** *********************** sent me proof of the error on Feb 14, 2023, 2:38 p.m EST.
      - The next email was from ******************** who tried to pretend the previous email wasn't sent and claimed it was actually suddenly delivered to the right address, despite the image.
      - ******** ***** *********** ********* ** ** ******** **** **** ******** *** ********* ** ** ******* ** ** ***** *** ********* * **** **** ********* * **** the image attached as 'proof' of delivery is NOT of my address or any addresses nearby.

    • Initial Complaint

      Date:26/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TFoce ***** my **** package which worths $250.

    • Initial Complaint

      Date:24/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has ********* failed to deliver my package for the last 4 weeks. The specific office responsible for the problem is is Calgary and is their local Tforce Final Mile office. Since the 28th of December, their system has been claiming over and over again that the package is expected by a certain time on a certain date. That time will come and go with no attempt whatsoever to contact me through the call box in the complex or my personal number (both if which have been provided numerous times). I want the package I ordered* *** * ***** ********** ****** ** **** ****** ******** ** ***** *** ***** *** ************ *** * ***** **** ***** *** **** ******* ** *** ****** *** ******* *** **** *********

    • Initial Complaint

      Date:23/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a package that was being shipped through Tforce. The tracking information said my item was delivered to the mailroom in my apartment building on December 20, 2022, but there was no sign of the item. Neither the concierge nor security staff ever received the item, and our building is secured so any delivery person must buzz in to hand the package off to staff. They have the correct shipping address on file, so it was not a mistake in address.

      When I called Tforce to inquire further, I received very little help. I was hung up on once by an employee who said they were too busy to deal with my complaint. I had 3 other employees tell me that they would get back to me in 48 hours. One employee told me she would send me photographic proof of delivery to my email, but the email never came. The same thing happened with another employee. Finally, for the third employee I called, I insisted to remain on the phone until the photograph came. When it came, the photo of my "mailroom" was a blurry photo of the concrete (a photo of nothing, no package), NOT outside of my building. There is no proof of delivery. I asked to speak with a supervisor or manager and all three employees refused to transfer me to anybody else. They told me they referred the matter for an internal investigation, so I asked if I could speak with the people responsible for that. They told me that they have no contact with that team and are not able to give out their information* ******* ** ** ******* ***** ** ** ************* ***** * **** **** ******* ********** ****** ** **** ***** ********* ********* *** * ******* **** **** ******** ** * ******* *** ***** and I would like the business to locate my package and deliver it.

    • Initial Complaint

      Date:25/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ******* ** ** ************
      Told me they would let me know about the update on my package and call me and would not be able to deliver it that day
      And then 40min later they attempted to deliver it without telling me and then I call them and they say we only do one attempt at re delivery and then I’m like you guys didn’t even tell me or updated me on my package how does it make sense that I don’t get my package due to a miscommunication from your office.

    • Initial Complaint

      Date:25/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want my refund of $45.06 since I have not received the product I ordered and had to deal with the *********** staff at tforce logistics. *** *********** ** *** ****** **** ******** *** ** *** ********** ******

    • Initial Complaint

      Date:16/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company stated item was delivered to front door. Was never delivered contacted company. They sent a picture of apparently proof of delivery. The picture is pretty dark and is definitely not of a house. It looks like the inside of a car. So they did not deliver. Nor do they **** ** look into the issue and resolve and find where my package has gone.

    Tforce Logistics is NOT a BBB Accredited Business.

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