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Business Profile

Couriers

Canpar Express Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

This profile includes complaints for Canpar Express Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canpar Express Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:29/11/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I expected a parcel I ordered from ****** to be delivered to my address yesterday (28th Nov 2022). Instead, the courier company, Canpar Express, delivered my package to the ****** *** ****** in town, 45min away. The tracking details state that the destination of my parcel is my address and that the status is 'delivered', however, I know this to be incorrect from the proof of delivery document online and that I got a call from the ****** *** ****** informing me of the arrival of my parcel. I am unable to get into town at the moment with my car and need what was supposedly 'delivered' at my house, not 45min down the road. * ****** *** *** ****** *** **** *** **** ********* **** ******** **** ****** ** ***** *** ** **** ** ******* ******* *** **** **** *** **** ***** I also tried calling Canpar Express yesterday, giving up after waiting 1 hour for someone to pick up the phone. I was also waiting 2 hours this morning on their live chat for someone to answer. * ********** ** **** **** ***** ******* *** someone answered, but ended the chat almost instantly before I could send a message. I have been unable to contact the company* *** ***** ****** ** ** *** **** *** **** ******* ** ****** ********

      Business Response

      Date: 03/12/2022

      In order for us to assist you further we require the Canpar Tracking number. Can you please provide the tracking number and we will investigate further. 

      Customer Answer

      Date: 04/12/2022



      Complaint: ********


      Below is the tracking number requested by Canpar Express.

      **********************



      Sincerely,



      ******* *******

      Business Response

      Date: 13/12/2022

      Hi Jessica, unfortunately your address is a non-service point for Canpar. That is the reason the shipment is held for pick up at the closest pick up location we have for your area. 

      Customer Answer

      Date: 21/12/2022



      Complaint: ********



      I am rejecting this response because:

      This photo of your website seems to suggest that my postcode area is a service point and should be serviced daily.



      Sincerely,



      ******* *******

      Business Response

      Date: 06/01/2023

      The receiver address provided on the shipping label was not sufficient for the shipment to be delivered as address. The shipment was taken to the closest pick up point. We do not service this area of ****** **. 

      Customer Answer

      Date: 13/01/2023



      Complaint: ********



      This is the first I am hearing that the address was insufficient, what was insufficient about it? Although, the address was sufficient enough for you to tell me that you don't service that area? The last email I sent showed that, according to the Canpar Express website, you do service that postal code area, so who do I believe?



      Sincerely,



      ******* *******

    • Initial Complaint

      Date:25/11/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: Tracking #**********************. Tracking stated delivery scheduled for November 24, 2022. Wife and I were here all day. Then at 3:26 get a notice in tracking stating "Consignee not home". Checked doorbell camera, and smart phones and confirm no such attempt was made. Suspect going to wrong address as there are other streets with similar names. Tried several times to call but left on hold for long periods. Tried live chat. Chat says live person until 9 ET. Made several attempts well before that but each time session was ended. * *** * ****** *** ****** ** **** No notice on door which on-line says they normally do. Concern that package will get directed to wrong place. As cannot reach anyone concern as to how I can get package.

      Business Response

      Date: 30/11/2022

      Good Morning, I am showing this shioment was delivered on 11/25 and signed for by ****** ******

      Customer Answer

      Date: 30/11/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    Canpar Express Inc is NOT a BBB Accredited Business.

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