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Business Profile

Couriers

Canpar Express Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

This profile includes complaints for Canpar Express Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canpar Express Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 90 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm truly sorry to be bothering you with this but I am completely stuck. I placed an order for an expensive and rare pair of shoes from a small shop in Toronto called ***** with tracking **********************. On May 26 2025, Canpar claims this item was delivered. I spent hours looking for it and could not find it. I then realized there was a photo in the tracking which shows a mailroom with a locker in it - but the mailroom in my building does NOT have a locker. I immediately realized this was the mailroom of another building that has the same address number (mine is ****** ** ******** and the other is **** *********).

      I realized Canpar made a mistake and I explained this to *****. ***** opened an investigation with Canpar but heard back only days later claiming no mistake was made. To prove what I'm saying is true, I even took the time to take 2 videos - the first shows the mailroom in my building and the second shows the mailroom in the other building, where you can clearly see that mine does NOT have this locker in it. You can use ****** **** to verify the addresses if you don't believe me. I sent these videos to ***** and they assured me they forwarded them to Canpar, but nobody at Canpar is even bothering to review them. * ** ********* **** ** **** ****** ****** ** ********* ****** **** ********* *** ***** ** ***** ******** ***** **** * ******* **** ***** *** they refuse to take any responsibility, even though proof was sent! **** ** ****** ****** *** *** ***  
      I really hope someone can help ***** and myself. ** ** *** ******* ** **** ***** **** * ******* ****** *****

      Business Response

      Date: 19/06/2025

      Thank you for bringing this matter to our attention and for your patience as we review your concerns.
      First and foremost, I want to sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how upsetting it must be to not receive an important and valuable order, especially when you've taken considerable steps to provide evidence and support your case.
      After reviewing your complaint, along with the supporting details you’ve outlined — including the tracking photo, building address discrepancies, and video footage — we are now conducting a deeper investigation into the delivery and the location it was made to.
      Based on your description, it does appear there may have been a misdelivery to a similarly numbered address nearby. We take full accountability for ensuring deliveries reach their correct destinations, and if this was not the case here, we will act accordingly.

      Accordance to our terms and Conditions a claim was registered against this shipment by the actual account holder. A claim settlement for this shipment was made on June 6th directly to the account holder. Unforatunatly there is nothing further we can provide you on this shipment. 

      Thank you again for your patience and for sharing your experience.

    • Initial Complaint

      Date:27/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monday, March 17 Delivery of Dinnerware set. * ** ***** ** ***** *** ***** ** **** ********* The delivery person threw the boxes of glass dishes on to my cement porch. There were two large boxes. The second box was thrown on top of the first one. It did not land well and tumbled backwards down my cement steps. The delivery person picked it up and threw it back on top. First of all, canpar sent me a form to sign to stick to the front door, in order to authorize them to leave the delivery at the door/no signature required. I did not fill that out and was waiting at home. They did not knock or ring the doorbell, so the form was irrelevant. They also* ** * ****** ** ***** ************* damaged all of the items. When contacted, they told me to go to ***** *****. ***** ***** *** *** ********* ** * ** ** ******** ** ******* *** ** **** ********* ** *** ** *** ****** ****** ******** **** * ********* ***** ***** ***** **** ****** ** ***** I shared the video directly with Canpar on social media and the response I received was a casual “sorry for your inconvenience, we’ll pass this on to the delivery person’s manager” and no attempt to rectify. I want a refund or an exchange from ***** ***** and Canpar should be the one returning to pick these packages up with a better apology than sorry for the inconvenience.

    • Initial Complaint

      Date:23/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can par was hired to “rush ship” a package on dec 10. It is now dec 20 - We need it to complete a job. We have been tracking the parcel online. ******* ****** ** *** ******* **** ********* ** **** ** * ******** ** *** ****** If they do pick up (after 1+ hours) they proceed to hang up on us without give any answers. The parcel needed to come fromCalgary to Kamloops to sun peaks. It was sent to kalooops and then returned to Calgary with no explanation and now appears to be MIA . We have spent hours trying to retrieve our package from this company to no avail-
      There is no one who answers the phone
      The online messaging disconnects every time we try to get a resolve as to where our parcel is located

    • Initial Complaint

      Date:23/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchases a pair of studded tires from ******* ******** ******* online store. Package was received by Canpar on December 12th. Package arrived at ******* ** on December 17th, got delayed due to weather, and then scanned as departed via ******** on the same day. ****** is 2 hrs away from my location, delivery date was December 18. It has been 3 days since it departed and yet no package has arrived. Live chat isn't functional as it just refreshes the page and never goes to an agent. I attempted to call them five times, 4 times it says line busy. 5th time I was on hold for over an hour, music cut out, attempted to get attention of agent and was hung up on. As of now, I'm currently on hold for 57 minutes with my sixth call. I just want to know what happened to my package.

    • Initial Complaint

      Date:20/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my package and no information is available about expected delivery using tracking number. It was last located less than an hour from my home but that was a week ago and does not show any attempted delivery or plan for delivery. Cannot reach the company by phone (on hold for hours) and live chat on website does not work.

    • Initial Complaint

      Date:25/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canpar was hired to delivery a $120 order to my customer. The item was picked up on Aguust 27th, and after accepting the delivery we were advised that they don't deliver to this location.
      They dropped the parcel almost one hour away to another location for the customer to pickup. This was not acceptable and the customer could not pick it up from this location.
      After trying endless times to get Canpar to pick up the parcel and somehow send it to the customer - it sat at the pick up depot.
      I was told I had no choice but to send the parcel back to me (the shipper) and re-send it to them. Another two weeks go by and I still dont have the parcel.

      Canpar needs to return my parcel to me as they won't deliver it to the customer. They also need to accept responsibility for getting this right and not leaving me to my own to try and manage this. They were paid to do a service and I have lost a customer and sale as a result of their actions. It is a month now and the parcel is sitting in some convenience store awaiting piickup - that won't happen. **** ** ********

    • Initial Complaint

      Date:19/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item online that was shipped through Canpar with shipping costing $100. I was not home to accept the delivery and now they are telling me I need to go pick up the item from their warehouse which is not near where I live or I have to pay more money to have another delivery attempt made. **** ****** **** ******* **** **** * ***** ******** ****. They only deliver during most peoples working hours with no option for a redelivery. It is unacceptable.

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the ******** "Sorry we missed you" notice on my door on March 7. It had the "make another attempt" dates crossed out. As per the instructions, I signed up online to be notified when the shipment would be available for pickup. I also attempted to use the other delivery options online, but none were available. I checked tracking the next day and saw that another attempt was made to deliver. This failed despite someone being home at the time and not hearing anyone at the door. I would have pre signed for signature if that option was available on the notice.

      I continued to track the shipment and check my emails for a notification or any other information about to where or when my package would be available for pickup. I did not receive any notification and the tracking showed that the package "arrived at hub/terminal from bulk/city trailer" which does not provide any information about where to pickup the package or state that it's ready for pickup.

      After a week, on March 18, I called the customer service number to get more information. The representative told me I could pickup the package from Surrey, provided the address, and informed me that it would be held until March 22. On March 19, I drove to the Surrey location where I was told that the package had been returned to sender the night before.

      Throughout the whole process, I had no opportunity to receive the package and received no accurate information about how I could pick it up. I've ******** the "Sorry we missed you" notice for your reference.

      After the package was received by the vendor, I had to pay to have it shipped back to me a second time.

      Business Response

      Date: 10/06/2024

      Good Afternoon, please provide the tracking number of the shipment in question for us to investigate further. 

      Thank you 

    • Initial Complaint

      Date:14/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on *******.ca for a ***, valued at $677.99. Delivery was handled by Canpar, tracking number *********************** According to the proof of delivery obtained from the Canpar website **** ******** ** **** **********, my order was delivered on Aug 8 2023 at 11:43 AM, and signed for by me. Nobody was home at the time, so I don't know how exactly I signed for the package, yet somehow the proof of delivery has a "signature" on it that I most definitely didn't provide. Additionally, I captured video via my doorbell camera of the Canpar delivery person leavng the package on my doorstep and walking away without a signature. I contacted ******* and they assured me that the delivery required my signature in order to deliver. ****** ** ***** *** ************ ******** **** ********* ******* ** ******** Furthermore, I have attempted to contact the company for an explanation via their online chat and their customer support phone number but have never been able to get through to anyone to actually speak to. **** ***** ********* *** ****** ** ******** ******** ** *** ****** *** * ***** **** ******** ****** **** **** *******

      Business Response

      Date: 15/08/2023

      Good Afternoon *****, We, Canpar have a contractual agreement with ******* to leave their pacakge without a signature. Therefore this package was left without a signature. Our proof of delivery does not show a signature being obtained for this package. 

    • Initial Complaint

      Date:04/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a product a few weeks ago, seemed to be taking a bit too long to deliver. Received an email from CANPAR yesterday that a delivery attempt was made and that the driver tried to call the day before at 9:33. In the email, it mentions the first and second delivery attempt were free, no notice was left anywhere. Tracking # in the email has no tracking results. CANPAR is asking for my credit card information to reschedule a delivery. * ***** **** **** * *** ***** ***** ******** ******** ******* ** ****** **** *************

      Business Response

      Date: 11/04/2023

      Good Morning, Please note this is a scam email you have received. Canpar will never email clients asking them to pay for 2nd attempt. We have reported this email scam to our IT security department. 

    Canpar Express Inc is NOT a BBB Accredited Business.

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