Reviews
This profile includes reviews for PartSelect.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 61 Customer Reviews
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Review fromCourtney K
Date: 26/03/2025
1 starCourtney K
Date: 26/03/2025
This is the worst customer service I have ever experienced. This company is nothing but a bunch of *******. ******! I ordered a part, it did not fit my washer. We returned it and refund was rejected part was 'installed' the washer had ZERO power, so how could it damage the part? It was never installed. It was returned days after we received. Then, they won't refund or return the part. They keep your money and the part. This company should NEVER be BBB accredited business. They are *******.
PartSelect.com
Date: 08/04/2025
We are sorry for any issues this may of caused. We show an email was sent on 03/27/2025, saying the item was installed and did not work we asked for more information to file a defective claim with the warehouse in order to get the refund for the item. If you can please contact us and we would be more then happy to help with this matter.Review fromDeb J
Date: 25/03/2025
1 starDeb J
Date: 25/03/2025
Ordered a dryer drum light bulb March 2nd. 23 days later, as far as I can tell in tracking it’s still in FL!PartSelect.com
Date: 08/04/2025
We are sorry for any inconvenience this may of caused. Per tacking you package is still on the way. Per last scan the package showed , it made it to a distribution center in NE. EconoShip orders are initially transported to regional sorting facilities. Packages are then processed and distributed to the US Postal Service for final delivery. While EconoShip is often significantly less expensive than other methods, transit times cannot be precisely estimated, and delivery dates cannot be guaranteed. For the inconvenience we have refunded the shipping cost on your order.Review fromJenifer B
Date: 08/03/2025
5 starsJenifer B
Date: 08/03/2025
PartsSelect was a great experience for me. It was nice to have a company in the United States with English speaking Customer Service Reps and they were very friendly as well. I received the wrong style burner drip bowls for my GE stove. When I called there was no problem, they issued a refund on the two bowls and got a new order placed, within 5 days they were delivered and I had the correct ones... Excellent customer service! Alot more companies in the United States could learn from this company, they are doing it right, thanks again PartsSelect. Jenifer B.PartSelect.com
Date: 18/03/2025
Thank you for your review. We are always happy to hear from our happy customers and strive to take all our reviews and use them to help us help our customers. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. Thank you, Dispute Specialist 1-888-895-1535
www.PartSelect.com
Mon- Sat 8am-9pm ESTReview fromBryan S
Date: 08/01/2025
1 starBryan S
Date: 08/01/2025
Says 10% off of your first order off at the top of the page went to use the promo code and it doesn't work called in and said that the promo code wasn't working the guy said because the stuff I was ordering was 20% off and I said it doesn't say that it's not stackable and I asked where it said that at and he said it doesn't say it on the website that it's not stackable I'm telling you that it's not stackable. And that is false advertisementPartSelect.com
Date: 16/01/2025
We are sorry for any misunderstanding this may of caused. The discounts are not able to be stacked. You can use either the 10% off or 20% unfortunately we are not able to use both. You should see on the details of banner with the code : Enter the code TAKE10OFF at checkout to apply your discount. Discount will be applied at checkout when the code is entered & applies to all parts. Cannot be combined with any other coupon or special offer & cannot be applied to a previously placed order. Not valid toward tax or shipping & handling. Discount has no cash value. Discount expires on May 28 at 11:59pm EST.Review fromJ M M
Date: 29/11/2024
5 starsJ M M
Date: 29/11/2024
I have had to repair the dryer belt and wheels twice in the last 10 years. Each time I ordered the kit and it arrived within a few days. It was exactly what I ordered, so my rating is 5 stars.PartSelect.com
Date: 19/12/2024
Thank you for your review. We are always happy to hear from our happy customers and strive to take all our reviews and use them to help us help our customers.Review fromJustin C
Date: 22/11/2024
1 starJustin C
Date: 22/11/2024
Ordered a part for a non-functioning dishwasher on Nov 8th. Shipping was suppose to come by November 13th. On November 18th asked where the package was and PartSelect told me to wait 5 days. On November 22nd I was told it was not coming and I would have to make another order to get it to me. What a joke, if you mess up make it right and don't jerk your customers around. If it is your shipping partner's fault, then over night the part with a different shipper.PartSelect.com
Date: 03/12/2024
We are sorry for any issues this may of caused. We show the package was returned back too our warehouse due too the address. We do show the item was refunded on 11/25/24 in the amount of $75.43 and the shipping was refunded in the amount of $12.61 which you will see back on your credit card in 2-3 business days. If you would still like the item a new order would need to be placed. We would also advise to double check your shipping address if you reorder. We are not able too choose the shipper when a order is placed. If you do reorder we would be more then happy to refund the shipping cost on a new order. Please let us know if you reorder so we can process this refund for you.Review fromBarbara K
Date: 08/11/2024
1 starBarbara K
Date: 08/11/2024
I canceled an order within the time frame allotted (which was too short a time to begin with) and they shipped it anyway. I called Customer Service to make sure it doesn't happen again. Fingers crossed! The part was for a ** appliance. I previously canceled the account on ** website but was told by PartSelect that they had no connection to **! The rep. from Customer Service was located in Nova Scotia Canada. Originally a Canadian company but now international. Claims she doesn't know where their headquarters are located. Inefficient or just sneaky?PartSelect.com
Date: 21/11/2024
We are sorry for any issues this may of caused. We do have a limited time frame on which we can cancel an order. We are not the manufacturer directly however we do get all our items from the manufacturers directly. We do see we emailed you prepaid return labels for the item and your order has been refunded on 11/18/24 in the amount of $72.47. We do have an office in Canada however we have multi different warehouse though out the United States.Review fromMehul P
Date: 16/10/2024
1 starMehul P
Date: 16/10/2024
Worst customer service when returning the parts. I ordered four parts for my range hood from PartSelect.ca and two of them I had to return as I did not need them. After paying to return the products, I got email saying no refund as parts was used once. When I called customer service to return the parts to me as I am not getting refund, he told me their policy is not returning the parts back to the customer. This is ridiculous as I am out $291.30 plus $34 for mailing the parts back. I have lost all that money and I don’t have the parts for something that was not used. I would give zero star (PartSelect.ca)if possible and would never recommend anyone from buying from them.PartSelect.com
Date: 24/10/2024
We are sorry for any issues this may of caused. When an item or items are returned they must be in resalable condition which means means that the part must not have incurred damage, such as signs of installation by the customer, marks, or scuffing. If an item is deem as such the item or items are discarded. The only recourse we have for this is we can try to submit a internal warranty on the items. In order too do so we would need the model number and serial number of the appliance the items was for. If you can please contact with this information and we can try to resolve your issue.Review fromDonald M
Date: 15/10/2024
1 starDonald M
Date: 15/10/2024
I ordered 3 refrigerator parts in mid August, received them towards the end of August … 2 of the three were in good shape on arrival and were installed, the third part was damaged, unfortunately. I called to report this, was directed to go on line and submit a return request, which I did, I also included requested photos, etc. PartsSelect indicated that it would take 30 days for any refund (I questioned the length of time, but accepted). PartsSelect also said I would get an email when they processed the refund. I waited for 30 days, but did not hear anything, so after 30 days I followed up. I called 3 times and was told to be patient. Still no refund. I spoke to a rep today who was nice, she got a manager involved and even though It took 30 minutes on the phone, they said they processed my refund. I must say the customer service people are nice. I order tons of parts … some of PartsSelect’s practices are not normal … like this return policy …I do not know of another parts supplier who does this … I would not do business here if you might need to return something,PartSelect.com
Date: 03/12/2024
We are sorry for the delay in your refund. We do show you have been refunded for the damage item in the amount of $107.28 on 10/15/24. We are happy to hear a representative was able to resolve your issue for you. When an item is damage a refund can take 7-10 business days to be process.Review fromSteve Z
Date: 03/10/2024
1 starSteve Z
Date: 03/10/2024
Terrible business. More like a ****. I ordered a stove stop knob which was shipped 09/04 but tracking states the tracking number is no good. 30 days later I have not received the item…but the transaction cleared the bank. Numerous attempts to contact the company for a refund have been unanswered. Do not use this company!PartSelect.com
Date: 21/11/2024
We are sorry for any issues this may of caused. We show the package was returned back to our warehouse. The item was refunded on 10/04/24 in the amount of $52.53. We have also refunded the shipping cost of $9.99 for the inconvenience. You will see back on your credit card in 2-3 business days.
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