Complaints
This profile includes complaints for PartSelect.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 67 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:18/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an auger and agitator for my washing machine on 1/14/2025 that totaled $123.11 including tax and shipping. I received the completely wrong parts on 1/17 and immediately called the company. The person I spoke with said they would offer a refund, but asked me to hold on to the parts incase they wanted them back. On 1/28 I received an email that said " As part of their investigation, they would like that part sent back." I sent it back the next day and the company signed for it on 2/10 and after another email to them for the refund I was told it could be another 15 days. I understand a day or 2 for credit card transactions, but this is excessive considering this is no fault of my own.
Business Response
Date: 20/02/2025
We are sorry for any issues this may of caused. Once when we receive the items back the refund process can take 7-10 business days. The refund for $123.11 is being posted today and you will see back on your credit card in 2-3 business days.Initial Complaint
Date:27/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Parts select refuses to give me a total refund of the full amount of $42.87 for or item ordered that does not fit and attempted to return. They want to charge me shipping & handling fees. And I find that unacceptable. I was told initially when I ordered this item that it could be returned at no cost to me. If for any reason I needed to return. Now they're going back on their word and I find this totally apprehensive!Business Response
Date: 04/02/2025
We are sorry for any issues this may of caused. We show a full refund of $42.87 was issued on 01/28/25 back to the credit card on the order.Customer Answer
Date: 04/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:24/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a parts kit to fix a washing machine, sent an obviously previously return item missing parts. I would like the order filled with a new kit.Business Response
Date: 28/01/2025
We are sorry to hear you are missing some items in the kit. We need some more information in order to set up the correct return and refund. We have sent you an email if you can please reply so we can take care of this matter for you.Initial Complaint
Date:15/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a replacement circuit board for my gas stove and they sent me a used part that was returned by another customer. They made me buy the part again at full price until they do their investigation instead of refunding me for their error.Business Response
Date: 17/12/2024
We are sorry for any issues this may of caused. When an item is received damage we file a claim with our warehouse and they issue a refund with in 7-10 business days and in order to have another item sent our we would need to place a new order. The refund on your first order has been posted today in the amount of $295.51 which you will see back on your credit card in 2-3 business days. Your new order was $264.08 due too you received a 20% promo discount. We show the item was delivered on 11/27/24. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Customer Answer
Date: 17/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complain ****** *****, and find that this resolution is satisfactory to me.Initial Complaint
Date:08/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 26th I searched the Parts Select website to find a replacement part for my ** refrigerator. I entered the model number ************ *nd located the shelf frame for the crisper drawer part for that model number. When the part arrived, it did not fit (too wide). I reported the issue and inquired about returning the part. They supplied a return label but refused to pay the return shipping cost stating that I ordered the wrong part and therefore, I had to pay for return shipping. The part cost was $115.14 and the return shipping is $80.00. I inquired about an exchange for the correct part as their on-line ordering system identified the incorrect part based on the model number. I did not enter an incorrect model number. The picture of the part also appeared exactly like the original part. They refuse to replace the incorrect part.Business Response
Date: 12/11/2024
We are sorry for any issues this may of caused. When an item is ordered incorrectly you are responsible for the return shipping cost. Based on the notes on your order your model number is ********** and the correct item is Crisper Cover - White Part Number: ********8 $165.29 plus tax and shipping. We have as one time only emailed you prepaid UPS return labels to return the item you have received. Please check your spam or junk folders if you have those set up. Once when we have the item back the refund appears back to your method of payment (within 7-12 business days of the part's arrival to our warehouse.Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order 2 exact same parts for my washing machine and one of them came without the needed screw that comes with it, making it useless. Never answer any of my emails, never refunded. I do not recommend.Business Response
Date: 15/10/2024
We are sorry for any issues this may of caused. The item ordered was a wheel for a dishwasher rack. Checking the part ordered, it shows on the site that the screw is not included with the tub wheel. If you can reply with the model number of your unit we can locate the correct screws.Initial Complaint
Date:31/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are writing to file a complaint against PartSelect.com due to an unresolved issue with an order we placed for our ******* Refrigerator early July 2024. The primary reason for our order was to replace a broken PS4151296 Door Bin Guard listed for $42.87. However, upon receiving the shipment (as shown in the attached picture), we found that the new guard was also broken. Despite contacting PartSelect.com by phone and sending three emails to request a replacement for the broken part, we have not received any response from this business. We are willing to send back the broken part, which is still in its original wrapping and box, for the seller to evaluate the reason for the damage. Unfortunately, despite allowing several weeks for PartSelect.com to review our case and respond, we have not received any communication from them. As a result, we are seeking assistance through the BBB to resolve this issue. Thank you for your attention to this matter. Best regards,Business Response
Date: 02/08/2024
We are sorry to hear you received the door bin damage. We are sending you a direct email for more details on the damage item. Once when we have all the information we can set up a refund for the item. Part PS4151296 - ******* - DA63-05392BDoor Bin Guard $36.44 plus tax of $2.28 for total refund of $38.72.Initial Complaint
Date:30/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went online to order a new freezer door handle I give them my serial number they tell me what part I need. It comes it doesn't fit . I call they say it's cause I need to order a handle door fastener. So I do It still doesn't work Numerous calls made, I go away on holiday they finally say they will send me a return slip for handles and will just give me refund on small part I send handles back( keep in mind I have to buy a package of 3 handles for a fridge )for just 1 freezer handle needed They say my parts are used and won't give me refund. They have many call logs from initial transaction saying they don't fit so how can they be used? Yes the box was opened and then resealed after I tried to install them which after 2 min I realized wrong partBusiness Response
Date: 02/08/2024
We are sorry for any inconvenience this may have caused. A refund has been set up for the PS17139439 - GE - WR01A02513
PK HANDLE KIT ASM you will see back on your credit card in 2-3 business days in the amount of $287.02.Customer Answer
Date: 02/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22065001, and find that this resolution is satisfactory to me.Initial Complaint
Date:26/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/15/24 $119.36 I ordered a part for my dishwasher. They sent me the wrong part. The number for the part I wanted was correct per their diagram, they just sent me the wrong part. They refunded the cost of the part, $119.36. However, they would not refund me the shipping to send it back. $28.95. I sent the receipt in jpeg format as they asked. I emailed numerous times. They said to call, but when I did, the answering machine said they were not taking calls. I also stated that I still needed the correct part, but they never addressed that I would just like the $28.95 refund.Business Response
Date: 30/07/2024
We are sorry for any issues this may have caused. In order to refund the $28.95 return shipping, we will need a credit card in order to refund. Our data base will not allow orders to be refunded over the order amount and once when an order is placed, we can not see the full card details. We have sent an email. You can set up a time on when our account team can contact for this information, or you can call in an provide these details via phone. In order to get the correct item a new order would need to be placed.Initial Complaint
Date:13/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number #******** On April 12,2024 I ordered oven electronic control board and the overlay for on top. The control board was on order but on April 16 I got a message saying my back order item is now available and in my shipments section is showed my 2 parts in that area, so I thought they both shipped. When I got the email that my parts arrived it showed both parts on the email. I only received a bubble envelope which was not big enough to fit the control board also. So I am not sure if my package has not shipped from partselect warehouse or if it was lost in shipping. If it is going to arrive soon then I would like to have it or else I would like a refund for my part so I can fix my stove soon. It has been over a month when I ordered this and I thought I would wait 2 weeks max.Business Response
Date: 14/05/2024
We are sorry for any issues this may of caused. We show the package was delivered on 04/19/24 with Canada post tracking number ****************.Customer Answer
Date: 15/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21705136, and find that this resolution is satisfactory to me.
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