Complaints

This profile includes complaints for Nothin' Fancy Stores's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nothin' Fancy Stores

  P.O. Box 143 328 Sackville Drive Lr. Sackville, NS B4C 2S8

  
• 

  Nothin' Fancy Stores

  8830 Commerical Street New Minas, NS B4N 3R7

  
• 

  Nothin' Fancy Stores

  174 Horseshoe Drive Halifax, NS B3S 0B7

  
• 

  Nothin' Fancy Stores

  386 Main Street Yarmouth, NS B5A 1G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sadly some of their furniture is extremely cheap and when issues occur like premature fabric wear (piling) after 2 months minimum use, the manufacturer's one year upholstery warranty is not honored. Their response is to shave down the fabric to remove the wear piling. This of course means some fabric is being removed during each shaving. Before purchasing we were assured that the fabric was durable and would last. So my recommendation is to not purchase products from Nothin Fancy as they do not stand behind the products that they sell. Complaint was escalated to their general manager by their service manager but again no promised response was forthcoming from the company.

  

  Business Response

  Date: 10/06/2025

  Hello there,

  The customer contacted Nothin' Fancy in April 2025 of this year  and they had purchased their sofa in November 10/24 ( so have had it for almost 6 months) and were concerned about the wear of the fabric, following procedure we sent this to the manufacturer and also followed up  with them (the manufacturer) by telephone and the manufacturer determined it was normal wear and use of the furniture that caused the pilling issue that they were concerned about. When a fabric pills it is caused by friction that brings the threads to the surface causing what look like liitle balls or pills (of fabric) this is not a cause for concern and can be very common. It was suggested to use a fabric shaver to eliminate the issue and make it look like new again, and  they were also informed that they still had a 1 yr warranty that if there were anymore issues with the sofa and feel free to contact us again. I realize the customer is looking for a refund but according to policy stated on their receipt at time of purchase that exchanges and refunds are not given unless within a 10 window of purchasing the item. It is than sent to the manufacturer to determine what the best outcome is for the issue at hand. I feel that we followed procedure and what we were suppose to do in this situation. 

   

  Customer Answer

  Date: 10/06/2025

   I am rejecting this response because:
  
  
  

  We purchased a sofa/ loveseat set. My wife is the only person using the sofa to watch TV at night. Hense there has been very little usage.The matching loveseat has not been used.

  
  

  I reread the manufacturer's (AC Pacific) warranty that came with the set and it covers any fabric fraying for a one year period. Fraying is exactly what is happening. Fraying definition:  to become or to cause the threads in cloth or rope to become slightly separated, forming loose threads at the edge or end. The retailer (Nothin Fancy) also quotes this one year's warranty against manufacturer's defects. As a 5 year spring warranty is also listed by the manufacturer, it seems they feel the furniture should be a longer term use item.

  
  

  The concept of "Shaving Off" a layer of fabric to eliminate the issue is a foolish suggestion the store not the manufacturer made; and if attempted will lead to shortly no material being left to be shaved. The shaving concept was suggested prior to any manufacturer's response.

  
  

  So no, we don't don't accept their suggestion of Shaving to eliminate the issue/complaint.

  
  

  Best regards,

  *****

  
  

  

  Business Response

  Date: 11/06/2025

  Hello there,

  We fully understand the customer's view despite what the manufacturer had determined so we are willing to replace the sofa as a courtesy to the customer, We understand that they were not happy with the fabric so we are willing to replace the sofa for them. I hope this will resolve the issue.  

  Thank you!

  Customer Answer

  Date: 19/06/2025

   I am rejecting this response because:
  
  
  

  We don't quite understand what Nothin Fancy means by "we are willing to replace the sofa as a courtesy to the customer". Perhaps they forgot that we purchased a matching set and not just a single sofa from them. Also it was not purchased directly from the manufacturer.

  
  

  We had asked for a complete return and refund of the set (sofa and loveseat) because of their handling of the matter over the past 5/6 weeks.

  
  

  Perhaps they forgot that we purchased a matching set, sofa and loveseat. If they are simply suggesting replacing just the sofa with the same sofa to match (the existing loveseat that we haven't used), then the issue will simply repeat itself (same material from the same manufacturer). I don't see how that would resolve anything.

  
  

  A return of the set with a full refund would be the best solution. They would then be in the position to sell the love seat (not used) at full price and the sofa also at full/reduced price, following their suggested shaving of the sofa. We would then be able to find and purchase a replacement sofa set.

  
  

  Please reply to Nothin Fancy for clarification to hopefully resolve this complaint.

  
  

  Thanks,

  ***** *****

  
  

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sofa and chair set from the Bridgewater store on November 6, 2020. Two of the cushion covers began to separate after only about a year of use. It seemed to me that it was a manufacturer's defect, but I accepted that it was no longer under warranty and contacted the store to order two new covers to match on April 6th of this year (2023). I paid $195.50 for the covers, which I expected to receive within a few weeks. However I kept having to return to the store only to be told that the cushions were somewhere in transit, maybe check again next week. The first cushion covers they showed me were totally wrong, so I had to wait for them to find my covers. In July I finally received what I thought were the correct covers, but they were made incorrectly and were too big. I spoke with Amanda who was responsible for contacting the manufacturer to rectify the situation , she promised to let me know what the holdup was. This was August 15 and now it's December 1st and I still don't have the covers I paid for back in April. I feel like I've been more than patient waiting for a solution , but it seems like when I leave the store they just forget about me. Nobody ever calls me back.

  

  Business Response

  Date: 01/12/2023

  Hello,

  We have just received the cushions covers and are being sent to the bridgewater store on their next truck, I realize that it took a while for them to get here , I did send many emails to the manufacturer to try to get the correct ones that they were waiting for . This is now resolved and customer will be contacted to let them know that we have resolved their issue. My apologies for the long wait.

  Thankyou

  Customer Answer

  Date: 08/12/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20942938, and find that this resolution is satisfactory to me.

   

• Initial Complaint

  Date:15/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our sofa needs repair, instead we are offered in store credit but we have to keep the matching chair that will not match any sofa in the store. To add to that, they expect us to pay for the sofa to be returned to the store. 3 trips to the store to find out we are royally be screwed over by a company with garbage furniture. We bought from the Bridgewater store but was dealing with some ****** that they didn’t know the last name of and can’t give me a direct number to. I want money to repair the less than a year old couch or them to take both pieces back

  

  Business Response

  Date: 16/09/2022

  Good Afternoon,

  We have already resolved this issue for the customer and have offered them to bring back their sofa and matching chair so that they can come and choose a new sofa and chair for the same price they paid for their original purchase. We also explained to them that they are responsible for the delivery fee of these items because this is not covered under the manufacturer warranty which is stated on the receipt that they received at time of purchase. They have acknowledged this information and seemed happy about the decision we came to in helping to resolve their issue 

  Thank you